e-tender notice for providing housekeeping · e-tenders are invited for providing housekeeping...

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1 Revised SUB-REGIONAL OFFICE EMPLOYEES STATE INSURANCE CORPORATION SHAHEED UDHAM SINGH NAGAR, JALANDHAR Tel. No. : - 0181-2233222 Fax No.:- 0181-2233227 e-TENDER NOTICE FOR PROVIDING HOUSEKEEPING e-Tenders are invited for providing Housekeeping Services for Sub-Regional Office & TOR, Jalandhar and the Jurisdiction of Sub-Regional Office, ESI Corporation, Jalandhar , Branch Office, Jalandhar City &ESIC Staff Quarters including Type- I,II,III,IV & V of Sub-Regional Office, Jalandhar from professional Housekeeping, having experience of at least three years in Central / State Govt. Department / Autonomous Bodies / Public Sector Undertakings, on contract basis from 01/02/2019 to 31/01/2021 and extendable by another one year on evaluation of the services rendered and mutual agreement. Nature of Work Approximate value of work (Rs.) (Per Annum) Earnest Money Deposit (Rs.) Security Deposit (Rs.) Last Date of receiving of sealed tender bids Date of opening of Technical Bids Housekeeping Services – 6 1500000 30000 75000 28/01/2019 28/01/2019 Date and time of opening of Financial Bids will be intimated after the scrutiny of Technical Bids received. The tender document can be downloaded from the websites www.esic.nic.in and http://esictenders.eproc.in from 02/01/2019 to 28/01/2019 till 12:00 noon. Interested bidders have to submit the tender online at http://esictenders.eproc.in in the prescribed pro-forma. Further all the physical copies of supporting documents shall also be required to be submitted by the bidders along with the tender document downloaded from the website complete in all respects and dropped in the tender box available at Sub-Regional Office, ESI Corporation, Jalandhar on or before 28/01/2019 by 03:00 PM. All bidders/contractors are required to procure class – IIIB Digital Signature Certificate (DSC) with both DSC Components i.e., signing & Encryption to participate in the e-Tenders. Bidders are required to register themselves with C-1 India Pvt. Ltd., Gurugram for participating in e-Tender. Registration and payment details are available at Annexure –III of e-Tender document. The sealed tenders will be opened in the presence of the tenderers or their authorized representatives who may wish to be present. The Joint Director (I/c) of Sub-Regional Office, ESI Corporation, Jalandhar reserves the right to accept or reject any / all tenders without assigning any reason whatsoever.

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Page 1: e-TENDER NOTICE FOR PROVIDING HOUSEKEEPING · e-Tenders are invited for providing Housekeeping Services for Sub-Regional Office & TOR, Jalandhar and the Jurisdiction of Sub-Regional

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Revised

SUB-REGIONAL OFFICE

EMPLOYEES STATE INSURANCE CORPORATION

SHAHEED UDHAM SINGH NAGAR, JALANDHAR

Tel. No. : - 0181-2233222 Fax No.:- 0181-2233227

e-TENDER NOTICE FOR PROVIDING HOUSEKEEPING

e-Tenders are invited for providing Housekeeping Services for Sub-Regional Office & TOR, Jalandhar

and the Jurisdiction of Sub-Regional Office, ESI Corporation, Jalandhar , Branch Office, Jalandhar City

&ESIC Staff Quarters including Type- I,II,III,IV & V of Sub-Regional Office, Jalandhar from professional

Housekeeping, having experience of at least three years in Central / State Govt. Department /

Autonomous Bodies / Public Sector Undertakings, on contract basis from 01/02/2019 to 31/01/2021

and extendable by another one year on evaluation of the services rendered and mutual agreement.

Nature of Work

Approximate value of work

(Rs.) (Per Annum)

Earnest Money Deposit (Rs.)

Security Deposit (Rs.)

Last Date of receiving of sealed tender bids

Date of opening of

Technical Bids

Housekeeping Services – 6

1500000

30000

75000

28/01/2019 28/01/2019

Date and time of opening of Financial Bids will be intimated after the scrutiny of Technical Bids

received.

The tender document can be downloaded from the websites www.esic.nic.in and

http://esictenders.eproc.in from 02/01/2019 to 28/01/2019 till 12:00 noon. Interested bidders have

to submit the tender online at http://esictenders.eproc.in in the prescribed pro-forma. Further all the

physical copies of supporting documents shall also be required to be submitted by the bidders along

with the tender document downloaded from the website complete in all respects and dropped in the

tender box available at Sub-Regional Office, ESI Corporation, Jalandhar on or before 28/01/2019

by 03:00 PM.

All bidders/contractors are required to procure class – IIIB Digital Signature Certificate (DSC) with

both DSC Components i.e., signing & Encryption to participate in the e-Tenders. Bidders are required to

register themselves with C-1 India Pvt. Ltd., Gurugram for participating in e-Tender. Registration and

payment details are available at Annexure –III of e-Tender document.

The sealed tenders will be opened in the presence of the tenderers or their authorized

representatives who may wish to be present. The Joint Director (I/c) of Sub-Regional Office, ESI

Corporation, Jalandhar reserves the right to accept or reject any / all tenders without assigning any

reason whatsoever.

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ELIGIBILITY CRITERIA

1. Sealed tenders are invited from reputed, registered and licensed agencies who can

take on the work for Housekeeping Services for a period of Two Year for Sub-

Regional Office, Jalandhar and the Branch Offices under the jurisdiction of Sub-

Regional Office, Jalandhar as mentioned below:

Branch Offices under Sub-Regional Office, ESI Corporation, Jalandhar

No. of Persons required

Sub-Regional Office, Jalandhar (For Housekeeping)

4-Housekeeping

TOR- Jalandhar + B.O. Jalandhar City

1-Housekeeping

Branch Office + TOR, Amritsar 1-Housekeeping

Any increase or decrease in the No. of persons deployed by the agency will be

as per the requirement of Sub-Regional office, ESI Corporation, Jalandhar. The

Contractor should provide them as and when required.

2. The tenderer must have an average annual turnover of Rs. 1.5 Crore during the last

three Financial Years and should be profit making during the last three Financial

years.

3. The Copies of the following documents should be submitted alongwith the Technical

Bid.

(a) Audited Balance Sheet of last three years.

(b) Proof of Annual Turnover as above at S. No. 2 duly certified by the Charted

Accountant for financial years 2014-15, 2015-16, & 2016-17.

(c)The tenderer must not have incurred any loss in the last 3 years.

(d)G.S.T. Registration Certificate.

(e)Company / Firm / Proprietorship/Partnership Registration Certificate.

(f) Contract Labour (R&A) Act, 1970 Registration Certificate with the renewal for

Minimum 20 members.

(g) PAN No./TAN No.

(h) ESI registration/EPF Registration with latest paid challan.

(i) Trading License of the firm and paid challans for last three years.

(j) Pest Control License Registration.

(k) Photocopy of Aadhaar card of Proprietor/partners

(m) VAT /GST Clearance Certificate.

4. The Tenderer have the Registered/Branch Office preferably in Jalandhar/Punjab and

he has to submit/furnished the detail of registered Branch Office within 15 days

after the agreement.

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5. The Tenderer should have sufficient employees on its rolls or rolls of its Associates/

Contractor specifically trained for housekeeping work.

6. The tenderer /Associate/Contractor should have a valid labour license and Pest

control job is to be got done through licencee firms only.

7. The tenderer should have carried out following housekeeping work during last 3

years:-

(a) One work of value of Rs. 11.25 Lakhs or more in any Govt. /Semi-Govt/PSUs/

Govt. Undertaking, etc.

(b) Or Two works of value of Rs. 7.50 Lakhs or more & one of them should be in any

Govt. /Semi-Govt ./PSUs /Govt. Undertaking etc.

(c) Or Three works of value of Rs. 5.25 Lakhs or more one of them should be in any

Govt. /Semi-Govt/PSUs/ Govt. Undertaking, etc.

8. The tenderer has to submit satisfactory performance certificates in housekeeping

work from at least three PSUs/Govt. departments where he has worked during last

three years.

9. Only agencies except for Govt. companies/PSUs etc. having Valid Registration under

Contract Labour Act, ESI,EPF & other statutory law required for providing House

Keeping Services shall apply. The Govt. companies /PSUs must ensure that all the

workers engaged by them must get benefits under ESI/EPF scheme & fulfill all other

statutory requirements for this job.

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INSTRUCTIONS OF TENDERERS

1. The tenderers are required to submit two separate Bids i.e.-Technical and financial,

as per prescribed proforma. The two Bids should be submitted in two separately

sealed envelopes superscribed “Technical Bid for House Keeping Services in ESIC,

SRO, Jalandhar” and “Financial Bid for House Keeping Services in ESIC, SRO,

Jalandhar”. Both sealed envelopes should be put in a third sealed envelope

superscribed “Tender for House Keeping Services in ESIC, SRO Jalandhar”.

2. The declaration in the prescribed proforma enclosed would be submitted alongwith

the Technical Bid.

3. The Technical Bid should be accompanies by an Earnest Money Deposit(EMD) of Rs.

30,000 (Rupees Thirty Thousand Only) in the form of Demand Draft/ Pay Order

from a commercial bank drawn in favour of “ESI Fund A/c No. 1, payable at

Jalandhar”. In the absence of EMD, the tender shall be rejected summarily. The

earnest money shall be refunded to the unsuccessful tenderers after finalization of

the contract. It shall be refunded to the successful Tenderer on receipt of

performance security deposit. No interest is payable on the EMD.

4. All entries in the tender form should be legible and filled clearly. Any overwriting or

cutting which is unavoidable shall be signed by the authorized signatory.

5. The bid shall be valid for 180 days from the date of opening.

6. Tender incomplete in any form will be rejected outright. Conditional Tenders will be

rejected outright.

7. No tenderer will be allowed to withdraw after submission of the tenders within the

bid validity period otherwise the EMD submitted by the tendering firm would stand

forfeited.

8. In case the successful Tenderer declines the offer of Contract, for whatsoever

reason(s) his EMD will be forfeited.

9. A formal contract shall be entered into with the successful tenderer. In this contract,

the successful tenderer shall be defined as Contractor.

10. The successful tenderer will have to deposit a Performance Security Deposit of Rs.

75000/-(Rupees Seventy Five thousand only) by way of Bank guarantee from a

commercial bank in favour of “ESI Fund A/c No. 1, payable at Jalandhar “valid for 60

days beyond the expiry of period of two years contract and further renewable.

11. The successful Tenderer will have to deposit the Performance Security Deposit and

commence the work within 15 days of acceptance of tender. Otherwise the contract

will be cancelled and EMD will be forfeited.

12. Each page of the tender document should be signed and stamped by authorized

representative of tenderer in acceptance of the terms and conditions laid down by

ESIC.

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13. The competent authority of ESIC reserves the right to reject all or any tender in

whole, or in part, without assigning any reason thereof.

14. To employ adult and skilled, unskilled/ trained labour only.

15. To ensure timely payment of all statutory dues like ESI, EPF etc. and ensure

compensation as per payment of Wages Act, Minimum Wages Act etc. Payment of

wages to the workers shall be made only through bank transactions.

16. The financial bid & technical bid received without the signature of authorized person

will not be entertained and will be rejected.

17. Before finalization of tender, the Committee of member formed for deciding the

tender may visit the place of work where tenderer is carrying out the work presently

to check their quality of work. This will be one of the criteria for selection.

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GENERAL CONDITIONS OF CONTRACT (GCC)

1. The tenderer would be wholly responsible for the job to be performed.

2. The persons deployed by the tenderer should be properly trained, have requisite

experience and skills for carrying out a wide variety of housekeeping work using

appropriate materials and tools/equipments.

3. To ensure the Health and safety measures of the employees.

4. The tenderer will be responsible for installation/refilling /maintenance of all such items/

equipments used in wash rooms and other areas for housekeeping purposes.

5. Employment of child labour will lead to the termination of the contract. The Contactor

shall engage only such workers, whose antecedents have been thoroughly verified,

including character and police verification and other formalities. The contractor shall be

fully responsible for the conduct of his staff.

6. The Contractor at all times should indemnify ESIC against all claims, damages or

compensation under the provisions of Payment of Wages Act, 1936; Minimum Wages

Act, 1948; Employer’s Liability Act, 1938; the Workmen Compensation Act, 1923;

Industrial Disputes Act, 1947; Maternity Benefit Act, 1961; Punjab Shops and Essential

Act or any modification thereof or any other law relating thereto and rules made

hereunder from time to time, ESIC will not own any responsibility in this regard.

7. In case of breach of any terms and conditions attached to the contract the Performance

Security Deposit of the Contractor will be liable to be forfeited by ESIC besides

annulment of the contract.

8. The staff shall be in proper uniform as approved by ESIC and with their identity properly

displayed.

9. The contractor shall: -

(A) Ensure Pest/Animal and Rodent free environment in the premises of ESIC.

(B) Provide tissue boxes and hand towels in Officers rooms.

(C) Ensure that their managers/supervisors are equipped with mobile phones.

(D) Arrange for a garbage disposal vehicle, bins, and other material required for

segregation and disposal of waste in a professional manner.

(E) Plan, manage collection, mechanized screening/segregation of dry and wet garbage

in the earmarked are and efficient transport and disposal of the garbage in the disposal

area. The work should be carried out in an eco friendly manner. The Contractor will

arrange for required resources, including manpower, machinery, disposal bags, bins,

van, etc. The contractor will also ensure that the garbage collection/disposal work does

not adversely affect the surroundings or personnel deputed for the work. Protective

gear including boots, gloves etc. shall be provided by the Contractor to the

housekeeping staff.

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10. The contract shall initially be for a period of One year and may be extended further for a

period of One year subject to satisfactory performance on the same terms and

conditions. The rates quoted by the bidder shall remain unchanged during the first year

of contract except any change in the rate of minimum wages by Govt. under minimum

wages Act,1948 (As amended), ESIC. However ESIC reserves the right to terminate the

contract by serving one month notice, in writing. The contract may be terminated with

mutual consent by giving two months notice.

Variations

The ESIC may order variations in the scope or quantum of work through a written order.

The payment for the variation shall be worked out on the basis of contract rates for manpower

and pro-rate for additional areas for equipments, toiletries etc.

Payment Procedure:

Payment will be made in the first week of the succeeding month upon submission of the

bill in triplicate. Payment of the bill will be based on computerized print outs in standardized

proforma approved by ESIC along with computer generated attendance sheet in respect of the

persons deployed.

Liquidated damages:

Whenever and wherever it is found that the cleanliness is not up to the mark, it will be

brought to the notice of the supervisory staff of the Contractor by ESIC and if no action is taken

within reasonable time, liquidated damages @ Rs. 500/- per complaint can be imposed. The

decision of ESIC shall be final, in this regard.

Manpower:-

A. The contractor shall pay Minimum Wages, EPF contribution, ESI Contribution, bonus,

washing allowance & uniform allowance to the contract employees engaged at ESIC

premises.

B. Surprise inspections may be carried out by ESIC officials to assess the level of

housekeeping.

C. The contractor shall employ adult labourers only. Employment of child labour will lead

to the termination of the contract. The contractor shall be responsible for payment by

following the Minimum Wages Act ESI Act, Provident Fund Act, and Bonus Act as

applicable, and also of obeying all existing Labour Laws.

D. The contractor shall engage only such workers, whose antecedents have been

thoroughly verified, including character and police verification and other formalities.

The contractor must also ensure that they are of decent character, sound health and

possess general abilities to carry out the required works and are also able to read

instructions written in Hindi.

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E. The contractor shall provide photo-identity cards and uniforms to the workers and it

should be ensured that all the workers bear proper uniform and displays identity card

throughout the working hours. The uniform shall be as approved by ESIC. The uniform

will necessarily include body overalls or shirt & trousers, standard design of shoes and

socks.

F. The ESIC reserves the right to bar any worker, employed by the Contractor, for carrying

out the works, if there happens to be any complaint of misconduct/misbehavior on the

part of the manpower deployed by the Contractor. Such person will have to be replaced

by the Contractor at his own costs, risks and responsibilities immediately, with written

intimation to ESIC.

G. The contractor should ensure to maintain required no. of manpower and also arrange a

pool of stand by housekeeping staff/supervisor. In case any housekeeping

staff/supervisor absences from the duty, the reliever of equal status shall be provided

by the Contractor from an existing pool of housekeeping staff.

H. The Housekeeping and electrician workers engaged by the contractor shall not take a

port in any of Union or association activities.

I. The workers and the agencies are prohibited from gong on strikes due to whatsoever

reasons and stopping of work and going on strike will attract penalty as decided by the

Joint Director(I/c), SRO,ESIC,Jalandhar.

Note: - The number of manpower required is likely to increase or decrease depending

upon the actual requirement.

Materials

Consumables items will be provided by Sub-Regional Office, ESIC, Jalandhar all the following required

consumables like:-

1. Poly Bags

2. Phenyl/acid/harpik/cleaning material etc.

3. Sodium Hypo chloride,

4. Bleaching powder

5. Toiletries/Naphthalene balls/fragrant

6. Broom

7. Mopper

8. Goves

9. Masks, etc.

Tools, tackles & equipments:-

Equipments, tools and tackles are minimum and mandatory to be provided to the

housekeeping staff by the contractor. These numbers, however, can be increased as per

requirement but payment will only be made as per financial bid. Minimum No. of equipments,

tools, tackles, etc. have to be maintained in the office at all times. A record of all these items

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should be kept by the Supervisor. All these equipments may be inspected by designated ESIC

officials at any time.

Risk Clause

The tenderer shall at all times have standby arrangements for carrying out the work

under the Contract in case of any failure of the existing arrangement.

ESIC reserve the right for termination of the contract at any time by giving one month

written notice, if the services are found unsatisfactory and also has the right to award the

contract to any other selected tenderers at the cost, risk and responsibilities of Contractor and

excess expenditure incurred on account of this will be recovered by ESIC form the contractor’s

security deposit or pending bill or by raising a separate claim.

All necessary reports and other information will be supplied on a mutually agreed basis

and regular meeting will be held with the ESIC.

Contractor and its staff shall take proper and reasonable precautions to preserve from

loss, destruction, waste or misuse the areas of responsibility given to them by the ESIC

and shall not knowingly lend to any person or company any of the effects or assets of

the ESIC under its control.

In the event of loss/damage of equipments etc. at the premises of the ESIC due to

negligence/carelessness of Contractor staff, then the contractor shall compensate the

loss of ESIC.

The contractor will also maintain a suggestion book for comments on the services

rendered by it.

The contractor shall in performing its part of this Agreement, ensure the safety of the

building and the persons working in or visiting the ESIC’s premises and shall indemnify

ESIC for any loss or damage caused by any act of the contractor or its employees or staff

etc.

The contractor shall not assign or sublet this Agreement or any part thereof to any third

party without the approval of the ESIC. However he may use the services of associates

for providing the services in which case the contractor shall be responsible for the

performance and all acts of the associates as though they were his own.

In every case the contractor shall make alternative arrangements for meeting his

contractual responsibilities in case of failure of the Associate.

Licenses if any required for Housekeeping services at the site will be procured by the

Contractor.

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Dispute Settlement

It is mutually agreed that all differences and disputes arising out of or in connection with

this Agreement shall be settled by mutual discussions and negotiations if such disputes and

differences cannot be settled and resolved by discussions and negotiations then the same shall

be referred to the Sole Arbitrator appointed by the Joint Director (I/c), ESIC whose decision

shall be final and binding on both the parties.

Stamp Duty

The contractor shall bear the stamp duty on the original of the agreement incorporating

the General conditions of the contract, Scope of work, Additional scope of the work and terms

and conditions, which shall be executed in duplicate, and the Corporation shall retain the

original and the Contractor shall retain the duplicate.

Technical Bid: -

a) EMD for Rs. 30000/-

b) Annexure – I (duly filled, signed and certified with seal )

c) Tender Document and all supporting documents duly signed and certified with seal.

The Financial Bid: - Annexure – II (duly filled, signed and certified with seal)

Important : - Every care has been taken to cover all important scopes, aspects, areas requiring

Housekeeping services, these are, however, not exhaustive and if deemed fit, Joint Director I/c,

Sub-Regional Office, Jalandhar may add additional scope of work.

SCOPE OF WORK

Cleaning Services

The aim and objective is to provide a high level of a clean, hygienic and presentable look

to the entire area. Pre-designated managers/supervisors of the Contractor will supervise the

awarded work. The Contractor has to ensure that the staff deployed is dressed in neat and

clean uniform approved by the ESIC.

Daily Services

Housekeeping/ cleaning services should be done daily from Monday to Saturday at

regular intervals, so that the areas covered under the contract remain spic and span all the

time. Working hours should be adjusted in such a manner that cleaning work in the morning

should be completed well before 9.00 A.M. Contractor will arrange manpower for special VIP

visits at no extra cost. The services includes:-

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1. Cleaning, dusting, vacuuming and disinfecting of floors, walls and ceilings,

Removal of waste and any other garbage from the entire area covered under the

contract (such as halls, conference rooms, committee rooms, office rooms,

cabins, cubicles,etc.)

2. Sweeping, cleaning, mopping with disinfectant cleaner of area covered under the

contract, including all staircases, cabins, lobbies, reception, training rooms, office

rooms, cabins, meeting rooms, security office and other areas as covered in the

contract.

3. Cleaning of baskets, wastepaper baskets, cob-webs, etc. and disposing off all the

collected waste at designated site on daily basis.

4. Dusting of computer systems and their peripherals, all doors and windows,

furniture, fixtures, fans, equipments, accessories etc. and cleaning of all windows

glasses and grills. Cleaning and dusting of window panes/venetian blinds.

5. Spraying Room Fresheners in all rooms, on a daily basis at regular intervals.

6. Scrubbing/cleaning of toilets, wash basins, sanitary fittings, glasses, toilets,

floors, etc.

7. Cleaning and disinfecting all vitreous fixtures including toilet bowls, urinals, sinks,

toilet seats, containers etc. Brush thoroughly to include below water level and

under rims including areas at hinges and cistern handles. Re-stock toiletries,

which include liquid hand soap, toilet rolls, air fresheners, sanitary cubes,

naphthalene balls in toilets, etc. after daily check-ups in the morning, afternoons

and on call basis during daytime.

8. Cleaning and dusting of electrical switch boards, light fixtures, fans, air

conditioner vents, overhead light fixtures, projectors, fire-fighting equipments,

nameplates, plant boxes, doormats etc.

9. Placing garbage bags in all garbage bins to avoid stains and stinks and clear them

on daily basis.

10. Check and remove hairs, dust, dirt or any such object from anywhere in area

under the contract.

11. Cleaning, dusting, scrubbing of pantries, reception, security rooms, training halls,

committee rooms, computer labs etc.

12. Cleaning of all open areas between the building and boundary including

sweeping of roads, lawns, paths, cleaning open drains etc. as directed by the

ESIC.

Waste Disposal Management:

The contractor will ensure collection, mechanized screening/segregation of dry and wet

garbage in the earmarked area. The contractor will also ensure segregation of bio degradable

and non bio degradable garbage from the earmarked area to the nearest Municipal Corporation

bin outside each premise.

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The contractor shall keep bin of suitable size and specification at the collection area. The

contractor will employ his staff for the collection/disposal work. The garbage will have to be

disposed of at least twice a day. The contractor will also arrange for the garbage bags, prepare

a flowchart indicating the method of collection/disposal, etc.

Weekly Services:

The deep cleaning of the entire area will be done by the Contractor once a week as under:-

1. Dusting of entire area including windows/windowpanes/doors/ledges, etc.

2. Thorough cleaning/sweeping/washing/mopping with disinfectant cleaners of all floors,

staircases and toilets. Scrubbing of all floors and ceramic tiles base. Cleaning of ceilings

and high walls, removal of wash stains on walls, cleaning of roofs, porches etc.

3. Cleaning of sanitary fittings, toilet drain pipes etc, in the toilets with cleaning material.

4. Cleaning of all windows glasses and grills with detergent/cleaning agents.

5. Washing of outside area with High Pressure Jet Machine.

6. Clean all chrome fittings, glass frames, soap holders etc. to a shiny finish.

7. The Tenderer will make a cleaning programme and submit to ESIC for weekly cleaning so

that ESIC’s concerned official/Incharge for the particular area can be deputed on the day

of cleaning to make the area available and supervise the cleaning work.

8. The Contractor will work in the specified area mentioned in the scope of work.

9. The contractor will provide the duty register to ESIC as required.

10. The Electrician will work of repair and maintenance of all electrical equipment of ESIC.

Pest and Rodent Control Services

1. The Contractor shall take effective measures for Rodent and Disinfection Services

including fogging etc. in the area under contract.

2. The contractor shall use chemicals that are harmless to humans and machines and are

of WHO specification. Further, the chemicals should not leave any spots in the treated

area.

3. The contractor will be responsible for any damage to human/machinery by any

chemicals used by him. Any damage caused to machinery/books due to rodent and

disinfection services in the areas covered under contract shall be made good by the

contractor.

4. The contractor will submit a detailed plan for carrying out the Pest and Rodent Control

services.

Housekeeping Monitoring and Control

For better management and smooth services, the following monitoring mechanism will

be adopted by the contractor:-

Toilets Checklist

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This is to be attached on the back of the toilet door. It is to be filled up by the Contractor

supervising staff on duty daily.

Management/Housekeeping Service Requirements/Complaints Report

This is to be filled up by the management and administrative staffs of the Contractor

who receive/observe the complaints/requirements for any of the services of staff deployed by

the Contractor will be registered at site on the computer provided to the Contractor and

reported to Caretaker, ESIC. The Contractor will take immediate action to resolve the same

failing which the Penalty Clause will be invoked.

Housekeeping Services Complaint Register

The register is to be completed on the basis of information received by the

Housekeeping Manager from ESIC through the inspection of the site, attendance sheet of the

staff, weekly report, client letter/fax/e-mail, and verbal complaints from ESIC, etc. and

necessary action is to be taken.

CLEANING OF OFFICER’S ROOMS

Every evening before closing hours.

The offices shall be dry dusted and swept after the closing hours.

Vacuum cleaning shall be done on carpets and upholstery.

The worktables shall be cleaned with soap solution in the morning.

The office shall be mopped with soap solution in the morning.

Office staff rest rooms/toilets shall be cleaned using soap solution and kept odour free

using deodorizer.

GLASS WINDOWS AND DOORS

The contractor shall have his staff clean glass with appropriate soap solution on weekly

basis.

Internal glasses shall be wiped with dry cloth to remove fingerprints at regular intervals.

RESOURCES REQUIREMENT

The tenderer has to employed/placed a sufficient number of manpower to ensure high

quality service. Computerized record of number of manpower deputed may be maintained and

submitted to ESIC every month.

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IMPORTANT INSTRUCTION FOR BIDDERS

All bidders/contractors are required to procure Class – IIIB Digital Signature Certificate

(DSC) with Both DSC components i.e. Signing & encryption to participate in the E-Tenders.

Bidder should get registered at https://esictenders.eproc.in

Bidders should add the below mentioned sites under Internet Explorer->Tools-> Internet

Options-> Security -> Trusted Sites -> Sites of Internet Explorer:

https://esictenders.eproc.in

Also bidders need to select ‘use TLS 1.1 and use TLS 1.2” under Internet Explorer -> Tools ->

Internet Options - > Advanced Tab -> Security.

Bidder needs to submit Bid Processing Fee Charges of Rs. 2495/-(non-refundable) in

favour of M/s C1 India Pvt. Ltd., payable at New Delhi via Online Payment Modes such as Debit

Card, Credit Card or Net Banking for participating in the Tender.

Bidders can contact our Helpdesk at https://esictenders.eproc.in/html/support.asp.

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ANNEXURE – I

TECHNICAL BID DOCUMENT

1 Name of the Registered Firm/Company

:

*2 Whether firm is registered & license holder Under Contract Labour (Regulation & Abolition) Act.

:

3 Name of the Partners/Director along with address of the firm/company (with Mobile No., Tel. No., Fax & E-mail)

:

*4 No. of years of experience in providing Housekeeping services

:

5 No. of persons proposed to be engaged

:

6 Full particular of the banking particulars of the firm with A/c No. & IFSC

:

*7 List of clientele along with certificate of Appreciation from at lease two important clients

:

8 Name(s) of Public Sector/Govt. Organization to whom similar services have been provided by the firm during last three years. (* Please attach the job order/service certificate from Govt. Office/Public Sector Undertaking)

:

9 Details of Annual Turnover for last 03 years. (Enclose the requisite details)

:

*10 Details of PAN No. & G.S.T. Registration No.

:

*11 Details of Registration with EPFP and ESIC (attach proof)

:

12 Total Staff/ workers of the firm

:

13 Details of EMD (if exempted, provide details of registration)

:

14 Whether Agency is Black listed by any Central/ State Govt., if not attach self – certificate.

:

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ANNEXURE – I(a)

Details of Staff

Name ESI No.

EPF No.

Qualification Employee Code

Designation Experience in Housekeeping & Electrical Work

Training Health Check

The above format may be used to provide employee details.

Signature of Owner/ The Partner /Director

Date:

Place:

Name:

Seal:

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ANNEXURE – I(b)

1. I, _______________________________________________________ Son / Daughter of

Shri. ________________________________________ Proprietor / Partner / Director/

Authorized Signatory of _________________________ a competent to sign this

declaration and execute this tender document.

2. I have carefully read and understood all the terms and conditions of the tender and

hereby convey my acceptance of the same.

3. The information / documents furnished along with the above application are true and

authentic to the best of my knowledge and belief. I / we, am / are well aware of the fact

that furnishing of any false information / fabricated documents would lead to rejection

of my tender at any state besides liabilities towards prosecution under appropriate law.

Signature of authorized person

Date: Full Name:-

Place: Company’s Seal:

N.B.: The above declaration, duly signed and sealed by the authorized signatory of the

Company, should be enclosed with Technical tender.

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ANNEXURE –I(c)

Details of the existing contracts

Name and Address of the Organization, Name,

Designation and Telephone / Fax No. of the officer concerned

Details regarding the contract

including manpower deployed

Value of Contract

(Rs.)

Duration of Contract

From To

DD/MM/YY DD/MM/YY

A

Additional information, if

The above format may be used to provide requisite details.

Signature of Owner/ The Partner /Director

Date:

Place:

Name: Seal:

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ANNEXURE – II

FINANCIAL BID

HOUSEKEEPING SERVICES IN SUB-REGIONAL OFFICE, ESIC, JALANDHAR & TOR-JALANDHAR, AMRITSAR

UNDER THE JURISDICTION OF SUB-REGIONAL OFFICE, ESIC, JALANDHAR.

Name of the tenderer along with address, e-mail & Telephone No.:

A. Manpower charges Housekeeping (Un-skilled) per month:-

Description Description of wages & Allowances Amount per person per

Month

Total Amount per Month (Rs.) (Total

amount at S.No. 5 of Col. No. 3 x 10 Nos.)

1 2 3 4

Housekeeping -06

1 Minimum wage (Basic Wages + VDA)*

2 Bonus @ 8.33% (on S. No. 1)*

3 PF @ 13.15% (on S. No. 1)

4 ESI @ 4.75% (on S. No. 1 & 2)

5 Total Amount (1+2+3+4)

B. Service Charge:

Description In terms of Percentage on total amount per Month at Col. No. 4 of the above table

Equivalent amount in (Rs.)

Service Charge**

GRAND TOTAL ( Man Power charger per Month + Service charge per Month)=Rs. ___________

(A + B)

Note: G.S.T. applicable will be reimbursed on actual basis on production of documentary evidence.

* No overwriting/ cutting/ and corrections is allowed and such offers will be totally rejected.

* Housekeeping charges for per person per month in words and figures should be indicate. The rates quoted per person per month should be inclusive of reliever arrangement during the leave/ weekly off days. *Payment shall be made for the actual days of employment i.e., for weekly off & national Holidays. Attendance will be verified by the Caretaker/authorized person.

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* The minimum wages shall be as per the structure issued by the office of the Chief Labour

Commissioner (Central), Ministry of Labour & Employment, Govt. of India from time to time. (Latest

Rates)

*Maximum Bonus amount is restricted to Rs. 7000/- or the minimum wage for the scheduled

employment, as fixed by the appropriate Government, whichever is higher per year and paid in equal

monthly installments to eligible persons and will be reimbursed as per the Payment of Bonus

(Amendment) Act 2015

**Service charges quoted should not less than the TDS percentage/amount.

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ANNEXURE – III

CHECK LIST OF THE DOCUMENTS TO BE SUBMITTED WITH THE TENDER

Confirm the enclosure of all the below listed documents without which tenderer may not be eligible to

participate in the tender.

S. No. Items Confirm (Yes/No)

1 EMD

2 Proof of Exemption certificate if exempted from EMD.

3 Audited Balance Sheet of last three years with details of annual turnover, profit & loss Account etc.

4 Copy of G.S.T. Registration certificate with details of the last payment.

5 Documents in support of Housekeeping contracts fulfilled in last three years along with their values.

6 Company/Partnership/Proprietorship Registration certificate.

7 Attested copy of PAN/TAN No.

8 Copy of valid license under contract labour (R&A) Act.

9 Copy of ESI Registration certificate with latest payment challan.

10 Copy of EPF Registration certificate with latest payment challan.

11 Address proof of Registered Office/Branch Office in Jalandhar/Punjab.

12 Satisfactory performance certificate from previous two PSU/Govt. Departments.

13 Undertaking pertaining to Non Black listing.

14 Undertaking that no case is pending with the police / legal proceedings in court of law against the Proprietor /firm/partner or the company/Agency and contract labour engaged by the contractor.

15 ISO Certification

16 Technical Bid

17 Financial Bid

Signature of Authorized Person

Date: Full name:

Place: Company’s Seal:

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ANNEXURE – III A

PRE-RECEIPT

Received Rs. 30,000/- (Rupees Thirty Thousand Only) towards refund of Earnest Money Deposit

vide D.D/Pay Order No. _____________, Dated: ____________ in respect of Housekeeping tender.

(Signature of the Bidder) with seal

Revenue

Stamp