e-pds solution overview - mission mode projects · e-pds solution overview ... •self care web...

Tamilnadu Civil Supplies &

Consumer Protection Department

e-PDS Solution Overview

www.omneagate.com

2 www.omneagate.com © 2016 Omne Agate. All Rights Reserved.

ePDS Implementation Overview

ePDS Solution for 35000+ Shops, 2 Crore+ Ration Cards, and 8 Crore+ Beneficiaries

Implemented at 11313 shops in 13 Districts & 20 Districts are In-Progress

End to End Computerization of Universal PDS

Tamilnadu

In compliance with National Food Security Act, 2013


ePDS Solution Highlights

Centralized Family Database

• Data Cleansing & Validation, Aadhaar Seeding

• Mapping with Existing TN CS&CP Database

• State Level Cloud Database

End–to–End Computerization

• e-POS Transactions – AADHAAR , OTP & QR

• Offline Transaction – Local e-POS Database

• Billing Compliance – SMS

• Public Portal – For Beneficiaries

• G2G – Services by Web Portal

• Integrations – FCI, Godowns & FPS

• Operation & Maintenance – 5 Years

• Accountability – SLA, Traceability

Live Dashboards for MIS

• MIS Reports – Allocation, Inventory, Sales

• State, District, Taluk

• Shop, Customer

Helpdesk Services

• Toll Free Number with IVR

• Customer Support & Grievance Redressal

• SLA Compliance

Online Services

• New Card Application & Mutations

• Interactive chat

• CSC / e-District & other 3rd party Integrations

Solution Compliance End-to-End Solution developed on Open source Technology in compliance with Govt. of India Norms


System Overview

Godown

Fair Price Shop Beneficiaries CS & CP – Govt. Officials

Help Desk

Multi-Lingual Support Cloud Server Process Flow Engine Centralized Database 3rd Party Integrations

E-District Interface Digital Payments Telecom Service Provider Aadhaar Database

• AADHAAR / QR Transaction

• OTP based Transaction

• Aadhaar based Authentication

• Online / Offline Transactions

• Inventory Management

• Geo Fencing

• Shop MIS

Centralized ePDS Software Platform

• Stock Outward Register

• FPS Delivery Info

• Stock Info – Lot Wise

• Distribution Confirmation

• Inter-Transfer of Stock

Common Service Center

• Self Care Web Portal

• Online New Card / Mutations

• Online Chat Support Services

• SMS Confirmations for all activities

• Interactive Mobile App

• Individual Purchase Status

• Fully Transparent & User Friendly

• Entitlement based Allocation

• Compliance Status Reports

• Distribution Accountability

• Online Live Dashboard

• Inspection Mobile App

• Enforcement Activities

• Escalation Matrix

• Grievance Redressal

• Support Services for all Stakeholders

• Toll-Free Number with Integrated IVR

• Integrated IVR

• SLA Compliance Reports

• Online Live Chat Support

• Email Support Services

Entitlement & Allocation Engine FPS-POS


Technical Architecture Diagram


PDS Database Process Flow

Mobile App

Web Portal

POS

SMS

Help Desk

Email

Consumer POS Registered Database

Aadhaar Database

Tamilnadu Database

Cleansing & De-Duplication

G2G Portal MIS Portal FPS POS Public Portal Mobile App Help Desk

Validated Aadhaar Seeded Database for Operations


Value Proposition – Ration Card Beneficiaries

Shop Status

Entitlement Status

Purchase History

Grievance Redressal

Individual Accountability

Mobile App

Fair Price Shop POS

Public Portal

Help Desk

SMS Notifications


Mobile App – Ration Card Beneficiaries

Register Complaints

View Entitlement

View Shop Operating Hours

View Purchase History

View Shop Stock Information

Card related Services

Special Offer Alerts


Beneficiary Services @ Fair Price Shops

I can buy Commodities

Securely via OTP

I can Get Transactional Alerts on SMS

I can buy Commodities via QR Code based

Ration card

Aadhaar Number Seeding

Mobile Number Seeding

Family Card Registration

I can buy Commodities via Existing Ration

card

Fair Price Shop


Self Help Services – Public Portal

Public Portal offers:

• 360º Info about CS & CP Department

• Online New card application

• Information about Fair Price Shops

• Beneficiary status – Shop Wise

• Online Chat Services

• Downloading of FPS mobile App

• Feedback System

Self Care Portal Service Offerings:

• OTP Based Authentication

• Purchase History

• Complaint Registration / Tracking

• Card Related Information

• Card Mutation Services

• Beneficiary wise entitlements


Help Desk Services

Toll Free Number with IVR

Live Chat

Escalation Matrix Monitoring & Alerts

SLA Compliance & Reports

Knowledge Base for all Stakeholders

Email Services

Complaints & Grievance Redressal


SMS Notifications / Services – Ration Card Beneficiaries

Receive SMS Notification for:

• Sales Confirmation

• OTP for Sales Authentication

• Card Related Request / Status

• Special Festival Offers from CS & CP

By Sending Pre-defined SMS Codes:

• Commodity Stock balance @ shop

• Open / Close Status of shop

• Aadhaar Mapping

• Know my Entitlement


Value Preposition for Fair Price Shop-Keeper

End-to-End Fair Price Shop Automation

Online / Offline Operations

Daily Transaction Summary

SMS alerts on Stock movement

Toll-free Helpdesk Support

Reconciliation of Transactions

MIS Reports

Inventory Management


Value Preposition at Godowns

Outward Movement Tracking

Delivery, Billing with Central Server

In-Transit alerts to Fair Price Shop Keepers

Mapping of Godown with Shops

Delivery Vs Allocation

Entitlement data – shop wise

Linking to TNCSC System

Integration between different Godown system


Inspection Mobile App We provide a dedicated mobile app for Inspections to Inspect operations at the FPS

level. Scheduled and unscheduled Inspection for the shops are recorded through

this app.


SLA Reports – Uptime & Priorities

POS Machine Uptime & Incident TAT Report

Taluk No. of

FPS

Uptime Incident - POS

& Charger FTD

TAT in Mins

MTD TAT in Mins

No of Worki

ng Days

Total Mins

per Day SI/ FPS

FTD MTD FTD MTD

Ariyalur 158 100.00 99.60 0 6 0 8429 22 600 SI

Sendurai 70 100.00 100.00 0 0 0 0 22 600

Uadayarpalayam 217 100.00 99.98 0 2 0 531 22 600 SI

Ariyalur Total 445 100.00 99.85 0 8 0 8960 22 600

Perambalur 283 100.00 99.94 0 16 0 2152 22 600

Thiruchirapalli 1196 100.00 99.90 2 103 15 16122 22 600

Kanyakumari 762 100.00 99.72 0 20 0 16876 13 600 Theni 516 100.00 99.94 0 10 0 2294 13 600 Virudhunagar 961 100.00 99.98 0 4 0 1106 8 600

Tuticorin 957 100.00 99.97 0 2 0 1175 6 600 Ramanathapuram 776 100.00 99.92 0 1 0 1062 3 600

Priority - P1 Priority - P2

Uptime Incident - POS

& Charger FTD TAT in Mins

MTD TAT in Mins

Uptime Incident -

POS & Charger FTD TAT

in Mins

MTD TAT in Mins

FTD MTD FTD MTD FTD MTD FTD MTD

100.00% 99.97% 0 3 0 533

91.67% 99.62% 0 3 0 7896

100.00% 100.00% 0 0 0 0

100.00% 100.00% 0 0 0 0

100.00% 100.00% 0 1 0 133

99.69% 99.99% 0 1 0 398

100.00% 99.99% 0 4 0 666 96.89% 99.86% 0 4 0 8294

100.00% 99.91% 0 5 0 677

100.00% 100.00% 0 0 0 0

100.00% 99.90% 0 4 0 1060

100.00% 100.00% 0 0 0 0

100.00% 99.96% 0 5 0 353

100.00% 100.00% 0 0 0 0

100.00% 99.99% 0 2 0 62

100.00% 100.00% 0 0 0 0

100.00% 99.94% 0 16 0 2152 100.00% 100.00% 0 0 0 0

99.98% 99.93% 1 16 15 1351

100.00% 100.00% 0 0 0 0

100.00% 100.00% 0 3 0 54

100.00% 100.00% 0 0 0 0

100.00% 99.90% 0 5 0 1467

99.47% 99.98% 0 2 0 371

100.00% 99.95% 0 4 0 434

99.45% 99.98% 0 1 0 239

100.00% 99.85% 0 7 0 2658

100.00% 100.00% 0 0 0 0

Helpdesk Uptime Reports

Help Desk 1-Apr 2-Apr 3-Apr . . 26-Apr 27-Apr

Down Time (Portal / PRI Lines / IVR) in Minutes

0 0 0 . . 0 0

FTD Uptime 100% 100% 100% . . 100% 100%

MTD Uptime 100% 100% 100% . . 100% 100%


Department Staff

Skilled Trainers From Omne Agate

FPS shopkeepers

Training Plan

Materials: -

1. Training Manual for Each POS / Department User

2. Video Contents, Power point Presentation through Projectors


• Field App is used by Field Engineers to monitor SLA.

• Tickets related to shops associated to them will be notified

in the App.

• Ticket Resolution is also captured through the App along

with GPS Coordinates.

• It is integrated with the Helpdesk Module.

• Field Engineers Performance can be evaluated based on

SLA, Shop visits, etc.

Field App for SI Field Engineers


Field App for SI Field Engineers

Field Engineers can monitor stock movement from Godowns to FPS Shops.


Value Proposition – CS & CP Dept. Users

Customer Satisfaction

Targeted Distribution – Efficiency & Integrity.

Complete Transparency & Accountability

State wide Entitlement Compliance Report

Work-Flow Management

Approvals for New Card Application / Mutations

Tracking Commodity Distribution against Allocation

- Shop / Taluk / District / State

Planned and Surprise Inspections

Enforcement Activities

SLA Monitoring & Escalations Management

State / District / Taluk level Live Dashboards

MIS Reports


Transaction Confirmation by SMS

• Paperless Receipts – Save our Environment

• Quick & Efficient

• No Duplicate Billing

• Reduction in Manual Errors

• Archived for future reference

• Multi-Lingual

Digital India Initiative

PDS Bill No. 2015062707674117645. Items: Wheat (1.0) Rs. 7.50; Rice (1.0) Rs. 0.0; Sugar (1.0) Rs. 13.50; Kerosene (1.0) Rs. 13.60; Total Amt: 34.60

IN - TNPDS


Solution Highlights

Software Application Technology – Open Source, Cloud based – In Compliance with Govt. of India Norms.

Application Software – Modular, Customizable, easy deployment

Structured Database with Configurable Entitlement Engine & SLA Management

Supports – State’s other Departments – Database Requirements.

e-POS – In Compliance with Govt. of India norms.

Multi-Lingual Support

Accountability – End-to-End (From Godown to Billing)

Project – Configurable, Short Span of Implementation within 120 days

Business Approach – BOO, BOOT, SLA based

- Any State, Any Time, Ready for Deployment -


Plan of Implementation – 120 Days

List of Activities for PDS Implementation Signing of Contract Requirement Gathering & Analysis Digitization of Beneficiary Database Printing of Smart Cards SRS Preparation & Sign Off Software Design & Development Software testing Data Center Setup Deployment of Software at Data Center Establishment of Project Management Unit Training of Departmental Staff Setting up Helpdesk & Manpower POS Device Deployment & Training at FPS Final Acceptance Test Go Live

No. of Days 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80

90 Days

100 Days

110 Days

115 Days

120 Days

Implementation Time in Weeks 2 Weeks 4 Weeks 6

Weeks 8 Weeks 13 Weeks 18 Weeks

Omne Agate Systems Pvt. Ltd

Tamil Nadu System Integrator


Omne Agate – Milestones


Omne Agate Strengths

R&D – Hardware & Software

Product Engineering & Development

Operations & Maintenance

Deployment 1.5 decade experience -Digital India

- Make-In-India Organization with Strong Fundamentals

Concept to Commissioning

Build Own Operate

Business Models

Build Own Operate Transfer

27

+91-44- 25613300 www.omneagate.com [email protected]

e-pds solution overview - mission mode projects · e-pds solution overview ... •self care web...

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