E-LEARNING

STUDENT

HANDBOOK

Spring 2020

LCSC e-Learning Services

Sam Glenn Complex, Suite 214

Phone: 208-792-2239

Email: e-learning@lcsc.edu

e-Learning Services on the Web (http://www.lcsc.edu/e-learning) updated (12/21/2018)

e-Learning Student Handbook

E-LEARNING STUDENT HANDBOOK L C S C E - L E A R N I N G S E R V I C E S

CONTACT

e-Learning Services

Sam Glenn Complex, Suite 214

Phone: 208-792-2239

Email: e-learning@lcsc.edu

e-Learning Services on the Web (http://www.lcsc.edu/e-learning)

WELCOME

The e-Learning Services (eLS) department at LCSC facilitates a variety of technology-enhanced instruction,

including fully online, hybrid, and web-enhanced lecture courses through the Blackboard learning management

system (LMS).

TABLE OF CONTENTS

CONTACT .......................................................................................................................................1

WELCOME......................................................................................................................................1

TABLE OF CONTENTS ......................................................................................................................1

E-LEARNING SERVICES STAFF ..........................................................................................................2

INSTRUCTIONAL METHODS ............................................................................................................3

E-LEARNING SERVICES WEBSITES FOR STUDENTS............................................................................3

STUDENT EMAIL ACCOUNTS ...........................................................................................................4

LCSC CANVAS .................................................................................................................................4

LCSC BLACKBOARD LEARN ..............................................................................................................4

E-LEARNING STUDENT RESPONSIBILITIES........................................................................................7

COMPUTER AND SOFTWARE REQUIREMENTS.................................................................................9

TECHNICAL SUPPORT....................................................................................................................11

OUTREACH CENTERS ......................................................................................................................1

THE SUCCESSFUL E-LEARNING STUDENT .........................................................................................2

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e-Learning Student Handbook

E-LEARNING SERVICES STAFF

Dawn Lesperance

e-LS Director

Office: SGC 214 E

Thomas Hennigan Bruce Neu

Instructional Technology Administrator IH worker

Office: SGC 214 B Office: SGC 214 central suite

Angela Meek Carrie Kyser

Senior Instructional Designer Instructional Designer

Office: SGC 214 A Office: SGC 214 D

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Universal Design for Learn... Events

Contact Information

Location Sam Glenn Complex 214

Contact

e-learning@lcsc.edu

208-792-2239

Spring 2018 Office Hours

Monday • Thursday: 8am-5pm (closed noon-1pm)

Friday: Sam-noon

e-Learning Student Handbook

INSTRUCTIONAL METHODS

WEB-BASED COURSES

Web-based (WEB) courses are delivered entirely online and are accessed through Blackboard using a web

browser. Students are expected to login to WEB courses several times a week and to submit all course work

through Blackboard unless otherwise instructed.

HYBRID COURSES

Hybrid (HYBF) courses provide a combination of classroom and online instruction via Blackboard.

Hybrid courses usually meet once per week in the classroom and have at least 30% of instruction delivered

online. Expectations for Blackboard course access will be explained by the course instructor, usually during the

first live class session. Check WarriorWeb for class session meeting dates and times (Full URL:

http://www.lcsc.edu/warriorweb/).

LECTURE COURSES (WEB-ENHANCED) All lecture (LEC) classes have a section in Blackboard, but it is up to the instructor whether or not he or she uses

Blackboard to post documents, assignments, or grades in Blackboard. The instructor should specify in class or in

the syllabus the expectations for student access to Blackboard for a lecture course.

E-LEARNING SERVICES WEBSITES FOR STUDENTS

The e-Learning Services website has a page for Student Resources (Full URL: http://www.lcsc.edu/e-

learning/students/) Information on this page includes the most current version of the e-Learning Student

Handbook, links to Blackboard Support, information of test proctoring, and LCSC Policy Information.

Additionally, there are links for Student Success Tools.

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e-Learning Student Handbook

STUDENT EMAIL ACCOUNTS

e-Learning Services does not offer support for student email accounts. Students should contact the LCSC

Information Technology (IT) desk if they have problems logging in to their email or have any questions regarding

their email (Full URL: http://www.lcsc.edu/it/).

LCMail is the student email system and it is hosted through Google Mail (Gmail). Each student is assigned an

LCMail account after admission. LCMail is accessible from the LCSC homepage (Full URL: www.lcsc.edu). Go to

“Quicklinks” on the upper left, and the link for LCMail is included. The email address is typically the student’s

first initial, middle initial, and full last name (ex. jhwarrior@lcmail.lcsc.edu). The initial password is the student’s

8-digit birthdate in MMDDYYYY format. In some cases, a student may have numbers added to the end of his or

her email address.

All official college communications are sent to students’ LCMail accounts, and students should check this

account daily. Students are required to use LCMail when communicating with instructors and all campus

entities in order to verify their identity and to comply with federal privacy regulations.

LCSC CANVAS

Starting in the Spring 2020 semester, LCSC is migrating from Blackboard to Canvas. The Spring 2020 semester

will feature a handful of courses in Canvas as part of a pilot program. If you are a student in one of these pilot

courses for Spring 2020, you will be notified via email. The email will include login and password information for

Canvas, as well as any student responsibilities that differ from this handbook. All classes for the Summer 2020

semester and beyond will be offered in Canvas.

IMPORTANT: ALL LCSC CLASSES WILL MOVE TO CANVAS STAR TING SUMMER 2020

Information on the new login procedures for students using Canvas will be provided via email prior to the start

of the Summer 2020 semester.

LCSC BLACKBOARD LEARN

Lewis-Clark State College will use the Learning Management System (LMS) of Blackboard Learn for the majority

of classes during the Spring 2020 semester.

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e-Learning Student Handbook

ACCESSING BLACKBOARD

The direct link to login to Blackboard is:

https://lcsc.blackboard.com. LCSC

Blackboard is accessible from the LCSC

homepage (www.lcsc.edu). Go to

“Quicklinks” on the upper left, and the

link for Blackboard is included.

BLACKBOARD LOGIN INFORMATION

Username: Your Warrior Web ID, which is the first part of you LCMail (usually first initial, middle initial, full last

name; Example: bbwarrior)

Password: Your eight-digit birthdate in MMDDYYYY format (Example: January 31, 1985 = 01311985). After

accessing Blackboard for the first time, you should change your password to something more unique and secure.

CHANGING A BLACKBOARD PASSWORD

Students are not prompted to change their initial password after logging in to Blackboard, but changing your

password is highly recommended for security purposes. To change the password, click on “Personal Information” in the “Tools” menu on the left of the initial login page (called the LCSC Bb Learn tab).

NOTE: Make your password memorable and secure!

Do not rely on the “save your password” in your browser.

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Forgot Your Password?

e-Learning Student Handbook

FORGOTTEN PASSWORDS

Use the “Forgot Your Password?” link located on the Blackboard login page to start the process to reset a

Blackboard password. This link will open the 24/7 Blackboard Support page, and from here you can start a

ticket (send an email), call, or start a live chat to reset the password. We recommend a live chat session for the

fastest response time.

WHEN CLASSES BECOME AVAILABLE IN BLACKBOARD

e-Learning Services sends an email to students’ LCMail accounts with information on when classes are available

for student access and how to access Blackboard. The access email is sent every day through the 5th day of the

semester to students who register after the start date.

• Fall and Summer semesters: Blackboard courses become available to students on the

Friday before the first day of classes

• Spring Semesters: Blackboard courses become available to students on the Thursday

before the first day of classes (this is due to classes starting after a Monday holiday)

Access to online course spaces three days before the first day of classes allows students to confirm their login

information and verify that all online/hybrid courses appear in their course list in Blackboard. Instructors are

not required to have course content available at this time and cannot require students to complete course

activities during this early access period.

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e-Learning Student Handbook

E-LEARNING STUDENT RESPONSIBILITIES

LEARNING TO USE BLACKBOARD

Students are responsible for learning to use the Blackboard

tools to complete online coursework .

e-Learning Services provides a LCSC Blackboard Orientation document for students, and a link to access this

document is available on the “LCSC Bb Learn” tab at the bottom right. This document is often linked in

Blackboard left-hand course menus within your classes.

The Blackboard Help for Students website that is published by Blackboard also supplies answers to common

issues. (Full URL: help.blackboard.com/Learn/Student)

Students can contact the 24/7 Blackboard Help Center for assistance using the Blackboard tools (Full URL:

www.lcsc.edusupportcenter.com). See Blackboard Support in this document for more information.

LCSC also offers a 1-credit course, SD 133 Introduction to Online Coursework, that teaches students how to use

Blackboard and how to be successful in online courses. The course is offered during the Fall and Spring

semesters, and is typically a pass/fail course. Contact the Registrar for information on registering for this special

topics course.

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e-Learning Student Handbook

SUBMITTING WORK IN ONLINE COURSES

Unless otherwise instructed, all coursework for online classes should be submitted through Blackboard. Online

courses contain Assignment submission items for submitting work as attachments so the instructor can use the

Blackboard Grade Center to keep records of student submissions. In addition to Assignment links, Discussion

Boards, Blogs, Wikis, and Journals are all separate tools in Blackboard that allow for submission of work.

Instructors may also deliver quizzes and exams in Blackboard. Failure to follow proper submission protocols for

online course work can adversely affect a student’s grade.

FILE TYPES

Blackboard only allows the upload of certain file types for assignments or attachments. Your instructor may

indicate why type of file they require, so always consult your instructor if unsure. A list of supported Blackboard

files can be found online from Blackboard. (Full URL: https://help.blackboard.com/Learn/

Student/Assignments/Supported_File_Types)

FILE SIZES

Files that are to be submitted or attached to Blackboard should be optimized to the best file size to aid in file

upload/download speeds. Images (i.e. jpegs) and PowerPoint files in particular often need to be compressed.

To learn how to compress PowerPoint files for your operating system and version of PowerPoint, visit the

Microsoft Help page and use the search tool (Full URL: support.office.com). To compress photos or images, e-

Learning Services recommends using the free software GIMP. Read more about GIMP in the software section of

the handbook.

PROCTORED EXAMS

Some instructors require students to use a proctor for exams delivered in online courses.

Proctors ensure the reliability of test results by validating the identity of the test taker,

monitoring the testing environment, and ensuring the security of the exam itself.

LCSC Students can use the testing center on LCSC’s Lewiston campus, the testing center at North Idaho College

in Coeur d’Alene, or one of the outreach centers listed at the end of this document. Students who cannot take

exams at these locations must complete a proctor request form to arrange for an alternative proctor. This form

must be completed at least one week prior to the first day the exam is available to students. Students should

visit the LCSC Testing Center website for full details on taking proctored exams (Full URL:

http://www.lcsc.edu/testing-center/).

OFFICIAL GRADES

Final, official student course grades are posted in WarriorWeb. The grades in Blackboard are

NOT considered official or exact. The “My Grades” tool in Blackboard allows faculty to share

scores and feedback on assignments, but final grades are, ultimately, determined by the

instructor. Students should refer to the course syllabus for specific grading information.

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e-Learning Student Handbook

COMPUTER AND SOFTWARE REQUIREMENTS

COMPUTER REQUIREMENTS

Students must have access to a full desktop/laptop computer operating system. Accessing online courses from a

tablet or other mobile device is not sufficient to perform certain Blackboard functions. LCSC has established the

hardware and software requirements for students taking online courses.

Technology Requirement Standard

Internet Connection High-speed internet, such as DSL or cable

Windows Operating System minimum requirements

Windows 7 or newer 800-MHz or faster 32-bit (x86) or 64-bit (x64) processor 2 GB of RAM

Macintosh Operating System minimum requirements

Mac OS X 10.6 Intel Core™ Duo 1.83GHz or faster processor 2 GB of RAM

Hardware Webcam with Microphone is recommended

WEB BROWSERS FOR BLACKBOARD

Students should have at least two internet browsers installed and properly configured on personal computers. If

technical difficulties arise in one browser, the problem may be resolved by accessing Blackboard in a different

browser. e-Learning Services recommends the use of Chrome . Internet Explorer and Safari are the least

compatible browsers for accessing Blackboard content. If a student experiences issues accessing content with

Internet Explorer or Safari, they should attempt access with another recommended browsers before contacting

the Blackboard Help Center.

Google Chrome is the recommended browser for LCSC students using Blackboard Learn. Students should use

the following browsers to access Blackboard, in the order listed:

• Google Chrome (Download Chrome)

• Mozilla Firefox (Download Firefox)

• Safari

• Internet Explorer

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e-Learning Student Handbook

COOKIES

Blackboard uses cookies to keep track of a user’s current session. Cookies must be enabled so the system can

remember user preferences while navigating through Blackboard courses.

JAVA AND JAVASCRIPT

The most recent version of Java must be installed. Click “Trust” or “Always” when prompted about the Java

Security Certificate when accessing Blackboard. JavaScript must be enabled in order for Blackboard to function

properly.

POP-UP BLOCKERS

Blackboard sometimes uses small browser windows to deliver content. If a link is clicked and no content loads,

it has probably been blocked. The browser’s pop-up blocker must be disabled or Blackboard must be added as a

“trusted site” in order for certain content to load properly. Students can contact the Blackboard Help Center for

instructions on disabling a pop-up blocker or adding Blackboard as a trusted site. The process varies by browser.

BLOCKED CONTENT

Blackboard will block content that is streamed from external websites, such as embedded videos hosted on

YouTube. This content must be “allowed” by clicking the notification icon that will appear in the browser’s

address bar when it has blocked content from loading. The location of this notification icon varies based on the

browser used to access Blackboard, but it is typically a “shield” icon located on the right side of the address bar.

SOFTWARE AND APPS

ADOBE FLASH PLAYER AND ADOBE ACROBAT READER

Some Blackboard content requires Adobe Flash Player to display. Adobe Flash Player can be downloaded and

installed for free. Adobe Acrobat Reader, which can also be downloaded and installed for free, is recommended

for viewing PDF documents posted in Blackboard.

MICROSOFT OFFICE

Students and teachers are eligible for office 365 Education, which includes Word, Excel, PowerPoint, and

OneNote, plus additional classroom tools. LCSC IT supports this product. To use, visit the LCSC IT Student

Page (Full URL: https://www.lcsc.edu/it/for-students).

BLACKBOARD MOBILE (NOT SUPPORTED)

Blackboard Mobile is an app that allows students to access Blackboard Learn on compatible mobile devices.

Blackboard Mobile is not officially supported by LCSC, and e-Learning Services and LCSC IT do not offer technical

support for its use. The mobile app should not be used as the primary method for accessing Blackboard courses.

Assignments, quizzes, discussions, and any other graded work should be submitted using the full desktop

version of Blackboard.

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e-Learning Student Handbook

GIMP

GIMP is an acronym for GNU Image Manipulation Program. It is a free program for such tasks as photo

retouching, image composition and image authoring. It is recommended to use to compress files sizes of images

taken from a phone or tablet. Support for GIMP is NOT provided by LCSC. It is a third-party product, and for

support you need to contact GIMP directly (Full URL: www.gimp.org).

ADOBE SCAN APP

The free Adobe Scan app turns your device into a powerful portable PDF scanner that recognizes text

automatically (OCR). It is recommended for scanning handwritten homework that needs to be submitted to

Blackboard. Support for Adobe Scan is NOT provided by LCSC. It is a third-party product, and for support you

need to contact Adobe Scan directly (Full URL: https://acrobat.adobe.com/us/en/mobile/scanner-app.html).

TECHNICAL SUPPORT

BLACKBOARD SUPPORT

e-Learning Services contracts with the LCSC Blackboard Help Center to provide 24/7 support for students.

Technical support for Blackboard is not available on campus. Contact the Blackboard Help Center: LCSC

Blackboard Help Center (http://lcsc.edusupportcenter.com/)

• Create a support ticket

• Live chat (recommended)

• Toll-free Number: 855-671-6899

LCMAIL AND WARRIORWEB

Contact the LCSC IT Department: LCSC Helpdesk (https://www.lcsc.edu/it/for-students)

• LCMail and WarriorWeb support

• Location: Sam Glenn Complex, Room 112

• Email: helpdesk@lcsc.edu

• Phone: 208-792-2231; Toll-free Phone: 1-800-933-5272

PERSONAL COMPUTERS

The LCSC IT department and LCSC e-Learning Services do not provide technical support for computer hardware

or software for student computers. The 24/7 Blackboard Help Center will provide limited support for configuring

student computers (web browsers) to access Blackboard. However, issues about how to resize files or use

software on your personal computer cannot be addressed with the 24/7 Blackboard Support.

Students must contact a local repair specialist for technical issues related to computer hardware or software

(computer crashes, slow running, malware, viruses, etc). Students should contact their local internet service

provider if they experience trouble connecting to the Internet.

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e-Learning Student Handbook

OUTREACH CENTERS

The following outreach centers provide exam proctoring services, academic assistance, and computer access for

students. Business hours vary at these locations. For specific information regarding hours of operation and

services available, contact the center.

LCSC COEUR D’ALENE

1000 W. Hubbard, Suite 144

Coeur d’Alene, ID 83814

Phone: 208-666-6707

LCSC CdA Website: http://www.lcsc.edu/coeur-dalene/

GRANGEVILLE OUTREACH CENTER

Avista Building

201 E. Main (Meadow St. Entrance)

Grangeville, ID 83530

Phone: 208-983-2164

LCSC Grangeville Website: http://www.lcsc.edu/grangeville-outreach/

OROFINO OUTREACH CENTER

416 Johnson Ave., Ste. #1

Orofino, ID 83544

Phone: (208) 476-5731

LCSC Orofino Website: http://www.lcsc.edu/orofino-outreach/

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e-Learning Student Handbook

THE SUCCESSFUL E-LEARNING STUDENT

While taking a course online does provide flexibility, it also requires self-discipline, responsibility, and great

organizational skills. It is very easy to procrastinate or even forget online deadlines. Use the following points to

assess your work habits.

Can I make a schedule and stick to it?

Determine your needs, make sure they fit the parameters of the course, and then make a schedule. Most

importantly, stick to it. Since you won’t always be sitting at your computer, it’s helpful to have a paper calendar

on which you can write due dates and other important notes about your courses. (Tip: Use a different colored

pen for each online course to stay organized.)

Do I feel comfortable asking questions?

Successful students ask questions. Don’t hesitate to ask the instructor or your classmates questions in the

Discussion Board or via email or course messages. Be concise and to the point when asking for help because

your instructor probably gets a lot of email. If you email your instructor at his/her lcsc.edu email address, be

sure to include the name, course number, and section number in your email (ex. ENGL 101-60).

Can I plan ahead and take initiative?

Don’t wait until the last minute to submit an assignment or take an online test. If something were to go wrong

with your computer, you could miss a deadline! Computer problems are no excuse to miss due dates, but you

should still notify your instructor ASAP if you have a computer problem. Follow the instructor’s time line to the

best of your ability, login to your course on a daily basis (even if it’s just for 15 minutes), and notify your

instructor in advance if you’ll be unable to log in for an extended time. If you need to submit an assignment or

take a test early, contact your instructor. Remember that in an online environment, communication can be

delayed, so always plan ahead!

Am I comfortable reading/working at a computer for long periods of time?

Reading is the backbone of all online courses. If you would normally spend 3 hours a week in a classroom

listening and talking, you should plan to spend 3 hours a week reading and typing at your computer for each

online class you take. (Not counting the time you spend working on assignments/papers) Most of your content

will be delivered in written form, either from your textbook or documents provided by your instructor. This

takes the place of live classroom lectures, so if you want to learn anything in an online course, you’ll need to

read all of the assigned material.

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