E-Learning at Oracle:State of the Initiativeand Lessons Learned

Daniel TkachPrincipal, Worldwide Marketing

Oracle e-Business Suite

“On the Internet, content may be king, but infrastructure is God”

Tom KellyVP, Worldwide Training

Cisco Systems, Inc.

“ In the current digital culture, CIOs that implement learning infrastructures, providetheir organizations with the ultimate means for market differentiation”

John SantosMeta Group Research

What is e-Learning, Anyway? A learning

opportunity available at the

user’s “webtop” – Instructor led– Community

based– Self-paced – Blended mix

Why e-Learning?

“Vendors without an e-Learning strategy will lose share to their competitors”

Cushing Anderson, IDC, 2000

e-Learning: an e-Business Imperative

e-Learning

Employees

Customers

Suppliers

Launch of new productsMergers and acquisitionsBusiness to business environmentsLarge scale reengineering effortsRoad warriorsHelp desks

Support Train

Perform

“Need to learn fast to execute”

The Oracle e-Business Model

CU

ST

OM

ER

SC

US

TO

ME

RS

Direct SalesDirect Sales

E-StoreE-Store

PortalPortal(Sell-Side (Sell-Side

MarketplaceMarketplace))

Suppliers & Suppliers & PartnersPartners

Suppliers & Suppliers & PartnersPartners

Customer Customer ServiceService

EnterpriseEnterpriseApplicationsApplications

Self ServiceSelf ServiceApplicationsApplications

BusinessBusinessIntelligenceIntelligence ServiceService

ProvidersProvidersServiceService

ProvidersProviders

PortalPortal(Buy-Side (Buy-Side

Marketplace)Marketplace)

SU

PP

LIE

RS

SU

PP

LIE

RS

E M P L O Y E E SE M P L O Y E E S

Oracle e-Business Learning

TrainSuppliers

TrainCustomers

TrainEmployees

EnterpriseEnterpriseApplicationsApplications

OTA, O.TUTOROTA, O.TUTORO.O.iiLEARNINGLEARNING

Key e-Business transformation enabler

Adds value at every point in the customer and supplier relationship cycles

Oracle iLearning

A Learning Community Management System offered as a fully hosted Internet service.

http://www.oracle.com/ilearning

Hosted Application Content may be stored at the client’s location (behind firewalls)Learning Community Learners, Instructors, Managers Content Providers and Administrators.

Multiple Learning Modes Synchronous, Asynchronous, Self-Paced and Scheduled Learning.

Content Management Delivery, tracking, administration and reuse

Oracle iLearning

LSP Content Server

LSP Content Server

ClientContentServer

ClientContentServer

Client FirewallClient

OracleFirewall

Oracle iLearning Hosted Architecture

iLearning Server B

iLearning Server B

iLearning Server A

iLearning Server A

iLearning Server B

iLearning Server B

Oracle iLearning Servers

Oracle iLearning Servers

Learning Service Provider

Separation of Content and Learning Management System

OracleiLearningASP

Oracle iLearning Functionality

Customize* Look & Feel* Business Logic

Administrator,App. Developer

Administrator,App. Developer

Manage* Setup* Integrate* Control Access* Monitor

LearningAdministrator

LearningAdministrator

Build* Design* Assemble

Content Developer

Content Developer

Measure* Analyze* Evaluate* Mine (data)

Manager,Analyst

Manager,Analyst

Learn* See* Try

* Enroll* Collaborate* Feedback

LearnerLearner

Teach* Deliver* Assess* Advise* Collaborate

InstructorInstructor

Reusable Content Object Model

Curriculum

PPT HTMLVideo

…

Component

TopicRCO

RCO

Course

RCO

RCO

?????? Test

Topic

Collaborate

LearningEventLearningEvent

Instructor led course

titles

Instructor led course

titles

Technology-based training

titles

Technology-based training

titles500+

400

Total staffTotal staff1700

CountriesCountries60+

People trainedin 1999

People trainedin 1999600KInstructorsInstructors 1100

LocationsLocations 400

Oracle University Today

Oracle e-business Transformation

Internet Content

Internet Sales

Internet Operations

Internet Delivery

• eClasses, OLN & e-Business Network

• Thin Client Classroom• E-Learning Fast Tracks• Oracle iLearning

TIME TO MARKET

OLN: Professional Subscription

Subscription education business focused on advanced topics

e-learning service for Oracle professionals Powered by Oracle iLearning Available globally 24x7x365 Growing at 2000 subscribers per week Target 100,000 learners by end 2001 Four months from concept to revenue

Success Factors for OLN

Executive sponsorship Technical infrastructure (Learning

Management System & development) Training/HR support IT support End user acceptance Content (High quality; designed for

delivery method) Communication plan

Problems and Solutions

New product Very fast growth Internet latency on global operations Course design Non-Oracle content – standards And the most important….

– EXPECTATIONS

What has E-Learning Meant for Oracle? Rapid refocus of business model and

adoption of e-learning for Oracle University, the second largest IT training provider

Quarter (Q1 00) to Quarter (Q1 01) Comparison:

Internal education cost down 40% ($3.7M)Classroom enrollments down 60% (19,300)eClass enrollments up by 43500Total student enrollments up 36% (11,500)

E-Learning Trends

Strategy Assessment Course Production Management Authoring and Aggregation

StrategicPoint Solutions

Web Store Fronts

Synchronous

Asynchronous

Simulations

JIT Prepackaged

JIT Communities End-User SW Vendors

2003+ Content is King– Decentralized e-Learning technology: part of the

infrastruct.– Browsers offer virtual classrooms and authoring

functionality– Professional and end-user courses included with apps– Productivity suites feature course authoring.

Rich Off-the-Shelf

Content

Part of Browser

Part of WordProcessor

Part of e-Mail

Part ofERP

Source: Gartner, 2000

Oracle Directions in e-Learning

Full integration of e-Learning across the Oracle E-Business suite

– User Data Transaction Implementation of e-Learning practices at

every phase in customer and supplier relationship cycle

– E-business learning Rapid growth of OTN and OLN as global

learning communities– Supporting partners and customers

Deployment of Oracle iLearning based solutions and our e-Learning experience

– B2B, B2C, B2E