e-court in cerc transforming the judicial process…

e-Court in CERCe-Court in CERCTransforming the Judicial Transforming the Judicial

Process….Process….

1919thth February 2016 February [email protected]

Central Electricity Regulatory Commission 1

mailto:[email protected]

Background of CERC Background of CERC Quasi judicial body, created by a

statute of the Parliament.

Commission has the powers of a civil court

Tariff determination, petitions are filed before it.

2Central Electricity Regulatory Commission

Current ScenarioCurrent Scenario Tariff petitions are voluminous,

bulky and numerous.

Judicial process is thorough, but time-consuming.

Multi-stage process


CERC

Stages Stages Petitione

r(Generators, Transmission

companies etc)

Respondents

(Distribution companies

etc)ARGUMENTS

ORDERSReview

Proceedings(before CERC)

Appeal in Appellate Tribunal

Central Electricity Regulatory Commission

Objectives of Court Case Objectives of Court Case Management Automation Management Automation System (CCMAS)System (CCMAS)

The 3 ‘E’s

Efficiency EconomyEquity


CCMAS ModulesCCMAS Modules e-Filing e-Filing e-Pleadinge-Pleading e-Hearing e-Hearing Case Information System Case Information System e-Librarye-Library


e-Filing CMIS

e-Hearing

PetitionStatus

Datastore

Data Store

PROCESS FLOW

External Process Internal Process at CERC CERC Web-siteCentral Electricity Regulatory Commission 7

Innovative FeaturesInnovative Features Online filing of petitions/ rejoinders/ Online filing of petitions/ rejoinders/

submissions/ documents/ clarificationssubmissions/ documents/ clarifications e-Notings by Commissione-Notings by Commission Sending communication regarding Sending communication regarding

notices, ROP, Orders etc to the parties notices, ROP, Orders etc to the parties through email and smsthrough email and sms

Real time status of a petition visible Real time status of a petition visible onlineonline


BenefitsBenefits For the parties involved:For the parties involved:

EfficiencyEfficiency EconomyEconomy Transparency & Access to informationTransparency & Access to information

For CERCFor CERC Strengthened MISStrengthened MIS Improved decision makingImproved decision making Easy Data storage & retrievalEasy Data storage & retrieval


‘‘ABC’ for SuccessABC’ for Success A - ask or demand by clientA - ask or demand by client B -B -Business process re-engineering C – Create necessary infrastructure,

both physical and human D- Discuss with users. Continuous

feedback, customization and change as per user needs

E- Empower users through capacity building


Challenges Challenges Challenges SolutionsNo A or demand from clients

Creation of demand from CERC side and then the clients joined

Lack of infrastructure

Created step by step. E-court cell with dedicated teamOver 2 lakh pages in about 1000 petitions digitized and uploaded in open source Document Management SystemCreation of Human capital


ChallengesChallengesChallenges SolutionsBuilding capacity of Users

Repeated interaction and feedback sessionsOnline tutorialsHelp line set upDemonstrations

Complicated system BPR, Standardization of processes

Handling Change In-house team as Change Managers


Universal & ScalableUniversal & Scalable Technically robust:Technically robust:

Capacity to integrate with other Capacity to integrate with other Systems Systems

GUI InterfaceGUI Interface Electronic DatabaseElectronic Database

Less resource intensiveLess resource intensive

Requests received from similarly Requests received from similarly functioning organisationsfunctioning organisations


Nothing is more Nothing is more powerful than an idea powerful than an idea whose time has comewhose time has come

Victor HugoVictor Hugo


Step 3 : Click on Type of Petition you want to see


Step 6 : Click on View in Browser to Open the file or download to copy in your Desktop


A Typical e-hearing Semantic Diagram


e-court in cerc transforming the judicial process…

Engineering