e biz blueprint

Top Ten ERP Purchasing Criteria

Source : Gartner Group Study

1. Proven Reliability (succesful implementation)

2. Integration (vs best of breed)

3. Five year Total Cost of Ownership (license, implementation, support)

4. End-User Access (user friendly)

5. Access by Spreadsheet (desktop integration)

6. Quality of Support (local & global, 24x7)

7. Flexible Accounting Structure (multi-org, multiple set of books, MRC)

8. Flexible Reporting (customizable)

9. On-Line Reporting (BIS)

10. Localization (well proven)

3

The Challenge : Addressing the Extended Enterprise Today

Suppliers CustomersBack OfficeManufacturing

FinanceEngineering

Front OfficeSales

Support/ServiceMarketing

Buy Make/add Value Sell

Supplychain

Front/Back-OfficeIntegration

DemandChain

Source: The Yankee Group

Enterprise Electronic CommerceEmployees

04/10/23

E-Business: Tomorrow

SuppliersSuppliers

Customer Customer ServiceService

ERPERPApplicationsApplications

EmployeesEmployees& Managers& Managers

Self-ServiceSelf-ServiceApplicationsApplications

BusinessBusinessIntelligenceIntelligence

SystemsSystems

ServiceServiceProvidersProviders

Direct/Tele SalesDirect/Tele Sales

Web StoreWeb Store

PortalPortal

PartnersPartnersCustomersCustomers

ChannelChannelPartnersPartners

3rd Party3rd Party

Activity Activity Based Based

ManagementManagement

Data Warehouse

Oracle ERP ApplicationsOracle ERP Applications

(Fin, SCM, OPM, CRM, etc.)(Fin, SCM, OPM, CRM, etc.)

INTELLIG

ENC

E MO

DELIN

GIN

TELLIGEN

CE M

OD

ELING

Financial Analyzer

Financial Analyzer

Discoverer

Discoverer

Sales Analyzer

Sales Analyzer

LegacyLegacy

Value Value Based Based

ManagementManagement

Balanced ScorecardBalanced ScorecardStrategic Planning & MonitoringStrategic Planning & Monitoring

Strategy FormulationStrategy Formulationandand

SimulationSimulation

PerformanceMetrics

SS. EmployeeSS. Employee Web CustomerWeb Customer Web SupplierWeb Supplier

Oracle Product Architecture

ERPERPCRMCRM

EnterpriseEnterpriseIntelligenceIntelligence

SystemSystem

Oracle E-Business Footprint

CommonCommonInfrastructureInfrastructure

CommonCommonServicesServices

DatabaseDatabase

Business Business ApplicationsApplications

InternetInternetApplicationApplication

serverserver

E-Business SuiteE-Business Suite

Business IntelligenceBusiness Intelligence AnalyticalAnalyticalApplicationsApplications

Ap

plI

cati

on

sA

pp

lIca

tio

ns

Development ToolsDevelopment Tools Application FrameworkApplication Framework WorkflowsWorkflows

Directory SecurityDirectory Security TransactionsTransactionsMessagingMessaging Scheduling & RoutingScheduling & Routing

iiAS (Application Server)AS (Application Server)

88ii DatabaseDatabase

E-B

us

ines

s P

latf

orm

E-B

us

ines

s P

latf

orm

Oracle E-Business SuiteBusiness IntelligenceBusiness Intelligence

Sal

es &

Mar

keti

ng

Sal

es &

Mar

keti

ng

eBusiness PlatformeBusiness Platform

Common Application Architecture & SchemaCommon Application Architecture & Schema

Cu

sto

mer

Ser

vice

Cu

sto

mer

Ser

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Str

ateg

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nte

rpri

seS

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egic

En

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Man

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Man

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Man

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actu

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actu

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Su

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ly C

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Ch

ain

Inte

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Pro

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tern

et P

rocu

rem

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Fin

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als

Fin

anci

als

Hu

man

res

ou

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Hu

man

res

ou

rces

Pro

ject

sP

roje

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Tra

vel M

anag

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Oracle 50 ERP Applications Modules

FinanceGeneral LedgerCash ManagementPayablesReceivablesFixed AssetsFinancial AnalyzerTreasuryeTravelSelf-Service ExpensesSelf-Service Purchasing

Financials

Human ResourcesHuman ResourcesPayrollTraining AdministrationTime ManagementAdvanced BenefitsSelf-Service Human Resources

Human Resources

Supply Chain ManagementOrder Entry InventoryAdvanced Pricing PurchasingProduct Configurator Global ATP ServerSellingPoint Supplier SchedulingAdv. Supply Chain PlanningDemand Planning

Supply Chain

ManufacturingDiscrete ManufacturingFlow ManufacturingProject ManufacturingProcess ManufacturingAdvanced Planning

&Scheduling

Manufacturing

ProjectsProject CostingProject BillingProject Time & ExpenseActivity Management GatewayProject ConnectProject Analysis Collection Pack

Projects

CashCashManagementManagement

AssetAssetManagementManagement

ExpenditureExpenditureManagementManagement

Billing &Billing &Cash CollectionCash Collection

FinancialFinancialConsolidationConsolidation

& Analysis& Analysis

Oracle FinancialsOracle Financials

FinancialFinancialPlanningPlanning 1

2

3

4

56

Order Management Engine

Internet, Workflow, ObjectsInternet, Workflow, ObjectsInternet, Workflow, ObjectsInternet, Workflow, Objects

TailorableTailorableOrder FormsOrder Forms

TailorableTailorableOrder FormsOrder Forms

ShipmentShipmentPlanningPlanning

ShipmentShipmentPlanningPlanning

ElectronicElectronicDemand MgmtDemand Mgmt

ElectronicElectronicDemand MgmtDemand Mgmt

AdvancedAdvancedConfiguratorConfigurator

AdvancedAdvancedConfiguratorConfigurator ReservationsReservationsReservationsReservations

Credit CardCredit CardPaymentsPayments

Credit CardCredit CardPaymentsPayments

Sales OrderSales OrderWorkbenchWorkbench

Industry-Industry-specific facesspecific faces

iStoreiStore

Self ServiceSelf ServiceTrackingTracking

WarehouseWarehouse

High VolumeHigh VolumeEDI/XMLEDI/XML

Adv. PricingAdv. Pricing& Deals& Deals

Adv. PricingAdv. Pricing& Deals& Deals

GlobalGlobalATP/CTPATP/CTP

GlobalGlobalATP/CTPATP/CTP

TelesalesTelesales

Field SalesField Sales

ServiceService

CarriersCarriers

CreditCreditAgenciesAgencies

Order Management for Order Management for e-Businesse-Business

Oracle CRM Solution Footprint

Oracle Marketing

Oracle Marketing

Oracle Telemarketing

Oracle Telemarketing

Oracleimarketing

Oracleimarketing

Oracleistore

Oracleistore

OracleTelesales

OracleTelesales

OracleField salesMobile/PDA

OracleField salesMobile/PDA

Sales

Ca

ll C

en

ter

M

A

R

K

E

T

P

L

A

C

EM

A

R

K

E

T

P

L

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E

Oracleisupport

Oracleisupport

OracleCustomer Care

OracleCustomer Care

OracleField ServiceMobile/PDA

OracleField ServiceMobile/PDA

Service

E

R

P

A P

P L

I C

AT

I O

N S

E

R

P

A P

P L

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AT

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N S

Mo

bil

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eb

Marketing

Oracle Marketing Intelligence

Oracle Marketing Intelligence

OracleSales Intelligence

OracleSales Intelligence

OracleCustomer Intelligence

OracleCustomer Intelligence

04/10/23 12

Oracle CRM E-Business SuiteMarketingMarketing

IntelligenceIntelligence

MarketingMarketing SalesSales ServiceService

CRM FoundationCRM Foundation

Interaction ChannelsInteraction Channels



SalesSalesIntelligenceIntelligence

CustomerCustomerIntelligenceIntelligence

Call CenterCall CenterIntelligenceIntelligence

04/10/23 13

Oracle CRM E-Business SuiteCall Center IntelligenceCall Center Intelligence

Marketing IntelligenceMarketing Intelligence Sales IntelligenceSales Intelligence Customer IntelligenceCustomer Intelligence

MarketingMarketing

iiMarketingMarketing MESMES iiPayPay SalesSalesCompComp

FieldFieldSalesSales

iiStoreStore TeleSalesTeleSalesSalesSalesOnlineOnline

Universal Work QueueUniversal Work Queue

TasksTasks

Order CaptureOrder Capture

ResourcesResources

NotesNotes

TerritoriesTerritories

CalendarCalendar

Interaction BlendingInteraction Blending

Assignment EngineAssignment Engine

1-on-1 Fulfillment1-on-1 Fulfillment

Order CaptureOrder Capture

Call CenterCall CenterTelephony ManagerTelephony Manager

ScriptingScriptingEmail CenterEmail Center WebWeb MobileMobile



AnalyticalAnalyticalApplicationsApplications

Business Business ApplicationsApplications

InteractionInteractionChannelsChannels

CRMCRMFoundationFoundation

E-BusinessE-BusinessFoundationFoundation

E-BusinessE-BusinessPlatformPlatform

CustomerCustomerSupportSupport

iiSupportSupport

MobileMobileFieldField

ServiceService

FieldFieldServiceService

SparesSparesMgtMgt

DepotDepotRepairRepair

ServiceServiceContractsContracts

ContractsContracts

CollectionsCollections

SchedulerScheduler

>35 CRM Applications

ServiceServiceContractsField ServiceCustomer CareMROMobile Field Service

Service

Call CenterTelephony ManagerMiddlewareFulfillmentIVR IntegratorCampaign PlusOpenTelInsightPredictiveCall BlendingOpen WebCall Center Intelligence

Call Center

IndustriesMarketing for Communications

Service for Communications

TeleBusiness for Telecom/Utilities

TeleBusiness for FinancialServices

Industries

MarketingMarketing

Marketing

SalesTelesalesSales CompensationField SalesMobile Sales

Sales

eCommerceiMarketingiSupportiStoreiPaymentiBill & PayWeb Customers

eCommerce

The New Business Model

Order Capture and Billing Customer Service

Planning andscheduling

StrategicProcurement

ProcessManufacturing

Logistics and Shipping

BusinessIntelligence

FinancialManagement

Campaign Management

OpportunityManagement

Coordinated Selling

Customer(Internet)

Customer(Direct)

Customer(Indirect)

Internal EfficienciesInformation From Customers

Information/Goods to Customer

Customer RelationshipManagement

Supply ChainManagement

Shipment to Customer

Strategic EnterpriseManagement

Human ResourceManagement

StrategyFormulation

Strategic Enterprise Management

Land Management

Resource Management

SupplyPlanning

SupplyScheduling

Resources Management

16

YourCompany

Technology InfrastructureOracle 8i Developer DSS Tools

Core Business ProcessesFinancial Management Workgroup Collaboration

Human Resources Management Strategic Procurement

CustomerSupplier

Oracle Complete Enterprise Solution

Strategic Enterprise Management Business Intelligence Balanced Scorecard

Activity Based Costing Datawarehousing

MarketingDemand ForecastingCompetitive PricingSampling & Product

Development

CRMSales ManagementInternet eBusinessCustomer ServiceStatus & Tracking

OperationsJob Order/Costing

PurchasingFinished Goods

MaterialProduction/Packing