One of the challenges in public sector research and practice stands into the evaluation and improvement of results produced by invested resources. Related to this, there is also the issue of motivating and orientating public sector decision makers towards a consistent set of goals and objectives. In the continuous effort to build and sustain a competitive advantage, and to pursue financial stability, public sector organizations may experience rising difficulties due to the dynamic complexity and unpredictability of competitive and social systems where they operate. They are expected to assess their corporate mission, tune their strategic goals, and align to them consistent management objectives as the global economy and social demands change. Measuring performance targets, aligning them through the organizational structure to foster coordination and accountability, and framing the net of dynamic relationships between the factors affecting such targets, are a key to pursue sustainable development. Dynamic Performance Management is method that is designed to help public sector managers accurately measure and monitor organizational progress and align front-line employees to the organizational strategic objectives. By learning how to motivate and lead a competitive and scalable organization, you will emerge with a strategy map for designing, implementing, and managing systems that create value and drive sustainable growth over the long term.

Learning Outcomes• To frame tangible and intangible factors affecting performance

• To identify delays between causes and effects and gauge their

consequences on organizational performance

• To help organizational leaders to intervene on performance

drivers, through the design and implementation of sustainable

policies

• To perceive trade-offs in decision making, budget allocation and

performance evaluation, to gain a view of systemic relationships

between different departments and between short and long term

• To measure performance targets and identify related behavioural

implications on groups and individuals

• To re-align department managers and front-line employees to

organizational strategic objectives

Course Contents• Introduction: Performance management as a system.

• Designing and using Performance Management Systems

• Leveraging on Performance Management Systems to deal with

Dynamic Complexity

• Identifying key-dimensions of business excellence and

sustainable development

• Cascading strategic goals into managerial objectives and

consistent action plans to link strategy and implementation

• Measuring performance targets and results

• Detecting performance drivers and strategic resources

• Framing intangibles in Dynamic Performance Management

• Sketching a Dynamic Performance Management system chart

• From goal setting to performance indicators and action planning in

dynamic complex contexts

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Feedback from past participants

“Content and presentation by the facilitators was consistently high quality and engaging. Most importantly, each session provided an excellent review of the challenges and case study in public sector while challenging us to clarify and to find our own answers. I feel that all the techniques used, the methods, the powerpoint were good. This was one of the best workshops I have ever attended. The venue, materials & facilitation was excellent. I recommend this training to all public sector interested in seeing real progress in their performance management system.”

Abdul Rahman Rashid Hamidi Treasury Sabah

“ The workshop exceeded my expectations. It is very relevant to what I'm doing now which is organizing a new facility management team and setting new performance standards to achieve the required goals. I completely enjoyed the session as prof Bianchi gave realistic examples and allow us to explore and discover the knowledge by ourselves.”

Ir. Hj. Norazman Mahamood Universiti Sains Malaysia

London, UK | 31 Aug. - 5 Sept. 2016

£1300*Fee

* Course fee only £2800**Fee

** Fee includes accommodation, breakfast and lunch(Check-in 31 Aug. Check-out 5 Sept.)

Driving SustainableGrowth Through Outcome BasedPerformance Management

Driving Sustainble Growth Through Outcome Based Performance Management

Call us now! +604.653.6058

Course LeaderCarmine Bianchi is a Senior Fellow of PIPPA, and Professor of Business & Public Management at the University of Palermo

Italy, where is the scientific coordinator of CED4 System Dynamics Group. He has a consolidated experience in running

professional workshops to support organizations’ decision makers to design and improve Performance Management

Systems. His innovative approach combines System Dynamics modelling and Balanced Scorecards into a comprehensive

Dynamic Performance Management System. He has run workshops in: Africa (Tripoli, Tunis), Australasia (Bangkok,

Brisbane, Hanoi, Jakarta, Kuala Lumpur, Singapore), Europe (London, Milan, San Gallen), Latin America (Buenos Aires –

Argentina, Brasilia, Sao Paolo – Brazil, Colima – Mexico) and the USA (Chapel Hill, North Carolina).

Centre for Innovation and Productivity in Public AdministrationSuite 244, EUREKA Complex, Universiti Sains Malaysia11800 USM, Penang, Malaysia Email : pippa@usm.my

Phone : +604.653.6058 +604.653.6056Fax : +604.653.6060

Complete the form below.No. Name Position Mobile Phone Email

Administration Details:

ORGANISATION : APPROVAL OFFICER :

ADDRESS :

PHONE : FAX : E-MAIL :

How to register ?

Fax : +604.653.6060Email : pippa@usm.my

• Payment can be made via Cheque I Local Order I Bank Draft under the name of USAINS HOLDING SDN. BHD. and send to: Centre for Innovation and Productivity of Public Administration, Suite 244. Eureka Complex USM, 11800 Pulau Pinang, Malaysia.

• PIPPA reserves the right to alter the programme schedule and details without prior notification. Fees quoted are subject to terms and conditions outlined in PIPPA’s Registration Policy.

• Any cancellation made after confirmation letter has been issued by PiPPA, a 100% fees will be charged to the participants or to the organisations.

• Fees for cancellations / changes are calculated based on the total value of the booking.

pippa.usm.myCENTRE FOR INNOVATION AND PRODUCTIVITY IN PUBLIC ADMINISTRATIONPUSAT INOVASI DAN PRODUKTIVITI PENTADBIRAN AWAM

U N I V E R S I T I S A I N S M A L A Y S I A

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Retain this portion and fax to the number given.

11 Aug. 2016Closing Date

Who Should Attend• Managers / Executives

• Project Managers

• HR Practitioners

• Supervisors

• Team Leaders

• Young Executives

Teaching StrategyThe two-days workshop has been designed to provide participants with an

empirical understanding of how to implement dynamic balanced scorecard.

The sessions will be based on team-working during which the case method will

be also applied to participants’ own problems.