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Internet Video Security Monitoring Systems

QU ICK START GU IDE

S E E WH AT YO U ’VE B E E N M I S S I N G

lorex_dvm_guide 9/9/05 12:41 PM

Under the copyright laws, this documentation may not be copied, photocopied, reproduced, translated, orreduced to any electronic medium or machine readable form, in whole or part without the prior writtenconsent of Strategic Vista Technologies Inc., except in the manner described in the documentation.

© Copyright 2005

Strategic Vista Technologies Inc., 300 Alden Road, Markham, Ontario, Canada L3R 4C1


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Quick Start Guide

S E E WH AT YO U ’ V E B E E N M I S S I N GTA B L E O F C ON T E N T S

1 Setting up the Software:Installing the monitoring software on the computer . . . . . . . . 2 – 3

2 Setting up the Hardware: Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Connecting Wired Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Connecting Wireless Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Connecting DVM Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3 Viewing Video Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 – 9

4 Viewing Video Remotely via Internet . . . . . . . . . . . . . . . . . . . . . . 10 – 13

5 Product Support:Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Technical Support Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16


If the CD fails to start the installation automatically:

Open My Computer

Double-Click on your CD-Rom Icon

Double-Click on the DVM Icon

The computer system hardware requirements are:

MINIMUM REQUIREMENTS

Pentium III or Higher

Microsoft Windows XP/2000

CD-ROM Drive

256 Mb RAM

8 Mb video RAM

110 Mb hard disk space

Broadband high speed Internet(Cable or DSL)

RECOMMENDED REQUIREMENTS

Pentium IV

Windows XP with SP2

CD-ROM Drive

512 Mb RAM for single camera1.0 Gb RAM for multiple cameras

16 Mb Video RAM

110 Mb hard disk space(Plus 50 Mb/Hr for recording)

Broadband high speed Internet(Cable or DSL)


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This section of the Quick Start Guide will showyou how to install the Internet Video Security andMonitoring application onto your computer.

SO F T WAR E I N S TA L L AT I O N1

TIP


Insert the InternetVideo Security and Monitoring application soft-

ware CD into yourcomputer’s CD-Rom drive.

The CD will automatically start the installationprogram. Follow the on-screen prompts.

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Quick Start Guide

S E E WH AT YO U ’ V E B E E N M I S S I N G

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Once the softwareis installed,

double-click theDVM icon to run

the program.

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The installation software will check the Internet for software updates. You will be prompted to download the update if one is available.



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Although the Video Grabber you purchased may vary, depending on the type of system, all of the hardware components are connectedin the same way. There are various video grabbers available. The unit you have purchased will be one of the following.

Wireless System Wireless & Wired Systems Wired System

This section will show you how to easily installand connect all the hardware components of your system. All Lorex™ Internet Video SecurityMonitoring Systems feature a simple USB interface to your computer.

Observation System

S E T T I N G U P T H E H ARDWAR E2


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Quick Start Guide

Connect the camera plug to theextension cable jack.

Connect the yellow (video) and white (audio)RCA plugs from the camera extension cableto the yellow and white RCA jacks on theback of the video grabber.

Note: Not all DVM systems support theaudio function for all cameras.

The DVM video grabber provides powerfor the wired cameras. Connect the supplied power cable from the videograbber to the extension cable.

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Wired Cameras

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Connecting the Wired camera to the DVM video grabber


The video grabberjacks are color

coded to match thecorresponding

camera cable plug.

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TIP



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Set the channelon the camera.

Plug the power cordinto the camera.

Turn on the camera.

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Wireless Cameras

Connecting the Wireless camerato the DVM video grabber

S E T T I N G U P T H E H ARDWAR E2

It’s best to select the finallocation for a wireless camera

after you are able to verify the quality of video images onyour computer (see Section 3).Building materials can greatlyreduce the 300 ft. wirelessrange between camera and

video grabber.

TIP


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Quick Start Guide

Connecting the DVMVideo Grabber to the PC


DVM Video Grabber

1 2 3

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Connect the power cordto the video grabber.

Connect the USB cableto the video grabber.

Connect the other end ofthe USB cable to yourcomputer’s USB port.

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When the softwaredriver has been

completely installed, amessage will appear ina small pop-up balloon

in the lower right corner of your screen.

Example DVM Video Grabber

TIP

Once you connect the video grabber to the PC, the Windows Plug-and-Play facility automatically initiates the driverinstallation for both video and audio. If your computer is connected to the Internet, Windows will attempt to get the latest driver on-line, otherwise it will take the driver from the CD ROM. This feature not supported by Windows 2000®.



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The images from theconnected camera(s)will appear in the LocalSurveillance window.Select the Local

Surveillance Monitoricon from the mainwindow.

Double-Click the DVM program iconon your local computer desktop. The main program window will open.

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This section will show you how to begin viewingvideo images from your computer and how to setyour computer to enable viewing of video imagesby a remote computer, via the Internet.

V I EW I N G V I D E O L O CA L LY3


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Quick Start Guide


If video does not start playing in local monitoring, follow the below steps:

Select the View tabin the menu bar.

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1 Select Feedbackin scroll window.

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Feedback windowappears below.

Attempt to playvideo again.

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Errors will appear inFeedback window.

Refer to troubleshooting/customer supportsection (p. 15).

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Using the Feedback Window



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This section will show you how to view local systemvideo images through any software enabled remotecomputer, via the Internet.

V I EW I N G V I D E O R EMO T E LY4

There is some set-up required on the local computer hosting the Internet Video Monitoring System.

Surveillance windowmust be open andviewing video locally.

Click the Broadcasticon on the title bar ofthe Local Surveillancewindow.

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Local computer set-up enabling remote viewing

A. Broadcasting Video from a Local Surveillance Window.

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The DVM Software must be installed and running on the host (local) computer.


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Quick Start Guide

Open the Feedback Window.1

Fill out the form. Select theRegister Button.

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A message in the FeedbackWindow will indicate the successof the registration process.

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From the Tools menu selectDDNS Server.

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If your host computer is on a pri-vate network behind a router orfirewall, Port Forwarding must beenabled on the router. There aretoo many types of routers for usto provide specific instructions forPort Forwarding on all the variousmakes and models of routers inthe marketplace today. The on-linehelp in the DVM Software pro-vides specific instruction for PortForwarding for some of the morepopular routers in use.

Refer to your router’s manual forspecific instructions on enablingPort Forwarding. Ports 5600 and5700 must have port forwardingenabled for single camera unitsand 5700 through 5703 for quadcamera units for the HostComputer.


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B. Registering with the DDNS Server

If your host computer does not have a static IP address on the Internet, you can registerwith our DDNS server. C. Setting Up Port

Forwarding on Your Router


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V I EW I N G V I D E O R EMO T E LY4

Select the RemoteSurveillance Iconfrom the toolbar.

Select the Host Access Tab.

Select Fixed IP from theMethod pulldown menu.

Enter the Host Computers IPaddress in the IP Address Field.

Select OK.

A. Using a Fixed IP Address

The DVM Software must be installed and running on the remote computer before you can view images remotely.

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Press Play on the RemoteSurveillance toolbar. Videowill appear. It may take upto 30 seconds for video tostart playing.

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Select the SettingsIcon from the RemoteSurveillance Window.

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The Monitor SettingsWindow appears.3

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Remote computer set-up to view images via Internet

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Your Internet Service Provider (ISP) provides you with either a fixed IP address or a dynamic IP address while yourcomputer is connected to the Internet. Method A explains how to view video remotely using a fixed IP address andMethod B explains how to view video remotely using a dynamic IP address.

While your computeris on the Internet, it is

assigned an IPaddress. Some ISPs

assign a permanent IPaddress that never

changes. This is calleda fixed IP address.

TIP


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Quick Start Guide

The IP addressand DDNS URLwill be filled in.

Select OK.

B. Using the DDNS Address (Dynamic IP Address)

Press Play on the Remote Surveillancetoolbar. Video will appear. It may take upto 30 seconds for video to start playing.

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A popup window will appear promptingyou for the username and password youused to register your DDNS Address.Once entered, press OK.

Select the Host Access Tab. 4

Select DNS Name from theMethod pull down menu.

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Select the Lookup DDNSServer button

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While on the Internet,your computer isassigned an IP

address. Most ISPswill assign your computer an IP

address randomly.This IP address canchange at any timeand is controlled by

your ISP. This iscalled a dynamic

IP address.

TIPSelect the RemoteSurveillance Iconfrom the toolbar.

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Select the ConfigurationIcon from the RemoteSurveillance Window.

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The Monitor SettingsWindow appears.3

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PRODUC T S U P POR T5

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The Internet Video SecurityMonitoring software has manyother features available. To learnmore about these features, clickHelp from within the program.


Other DVM Software FeaturesCongratulations

You are now viewing your video.


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Quick Start Guide


Follow the instructions in FAQ20102: Cannot Find DriverMy computer cannot find the DVM driver.

Follow the instructions in FAQ20101: Updating Video DriverHow do I update the driver?

Follow the instructions in FAQ20905: Video Does not Displayto ensure proper application setup.

Surveillance video does not display in Local Surveillance

By default, sound is turned off. Follow the instructions in FAQ20801:Selecting and Setting Audio Devices to change this setting.

No sound plays in Local Surveillance, Recording or Playback.

Follow the instructions in FAQ20910: Receive Feedback error …I get the following error in the Feedback Window: “EitherDirectDraw has not been installed or the Video Card capabilitiesare not suitable. Make sure the display is not in 16 color mode.”

Click simultaneously on the keys ALT + SHIFT + F5.I clicked on Hide Application. How do I show DVM again?

PROBLEM RESOLUTION

Follow the instructions in FAQ20701: Configuring DVM for RemoteSurveillance to ensure proper configuration and setup.

Remote Surveillance does not work.

Verify that the router on your Host Computer hasforwarded all four ports – 5700-5703.

All four cameras are displaying on the Host Computer,but remote surveillance will only show camera #1.

Look for the tutorial entitled ‘Playback Video’ for full instructions.The video I just recorded does not appear inthe Video Playback window

Reset the DVM application as described in FAQ20901:Reset DVM Configuration File

No cameras are listed in the Video Sourcestab of the Local surveillance settings dialog

Troubleshooting can often take several steps that require a more complete description than what can fit in this Quick Start Guide. Thissection will therefore refer to Frequently Asked Questions (FAQs) that are located on Strategic Vista’s web site. To locate the FAQs,refer to the technical support section of our website at www.lorexcctv.com/esupport

Troubleshooting


Strategic Vista International Inc.300 Alden Road, MarkhamOntario, Canada L3R 4C1

Strategic Vista USA, Inc.3700 Koppers Street, Suite 100

Baltimore, Maryland, 21227

Thank you for purchasing this product. We are dedicated to making it as easy as possible for you to install and use this product quickly. An important part of this product is the complete range of Customer Support that is ready to assist you, should you need it.

Step #1Make sure you are using the latest version of software. From the Help menu within the DVMsoftware, select Check For Updates.

Step #2The DVM software provides an extensive knowledge base from within the built-in help file.Look here for answers to the most common questions and instructions on using the software.

Step #3Visit our web site at www.lorexcctv.com/esupport for more information, such as:

• Printable PDF Instruction Documents• Answers to Frequently Asked Questions• Online Technical Support

Step #4Email our Technical Support Team directly from the DVM software. From the Help menu,select Email Support.

Step #5If you require assistance after taking the above steps, please call our Telephone Help Desk at 1-888-425-6739, to speak with a customer service representative. The Telephone HelpDesk hours of operation are: weekdays 8:00 am to 11:00 pm (EST) and weekends 10:00 am to 8:00 pm (EST).

ATTENTION

If You Have Questions or Experience

Difficulty in the Use of this Product

DON’T RETURNPRODUCT

TO THE STORE

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Technical Support Options


• Product Information• User Manuals• Quick Start Guides• Specification Sheets• Software Upgrades• Firmware Upgrades

www.lorexcctv.com


S E E W H AT YO U ’ V E B E E N M I S S I N G

www.lorexcctv.comStrategic Vista International Inc.300 Alden Road, Markham, Ontario, Canada L3R 4C1

Strategic Vista USA, Inc.3700 Koppers Street, Suite 100, Baltimore, Maryland, 21227
