duct & pole access physical infrastructure access (pia) · physical infrastructure access (pia)...

Duct & Pole Access

Product Description DRAFT Reference Offer August 2018

Physical Infrastructure Access (PIA)

The content of the following document is provided for information purposes only. All information provided in this document is draft and is subject to variation and final commercial agreement with Industry.

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Contents

1. Introduction ............................................................................................................................................ 3

2. Product Overview ..................................................................................................................................... 3

3. Product Features ...................................................................................................................................... 3

4. Customer Establishment ........................................................................................................................... 5

5. Accreditation and Engineering Instructions ................................................................................................. 6

6. Forecasting .............................................................................................................................................. 9

7. Provision Process .................................................................................................................................... 10

8. Granting of a Licence ............................................................................................................................... 22

9. In Life (Moves, Adds and Changes to an Existing Licence) ........................................................................... 22

10. Cancelling an Inflight Order Notice of Intent ............................................................................................ 22

11. Cease Network ...................................................................................................................................... 23

12. Fault Reporting, Repair and Proactive Maintenance ................................................................................... 24

13. Supplementary Information .................................................................................................................... 27

14. Billing ................................................................................................................................................... 29

15. Network Adjustments & Ancillary Products ............................................................................................... 29

16. SLAs/SLGs ............................................................................................................................................ 38

17. Annex .................................................................................................................................................. 38

Annex 1 – PIA Use case Scenarios .................................................................................................. 38

Annex 2 - Illustration of Duct Bore Count .......................................................................................... 42

Annex 3 - Illustration of Lead-In Link ................................................................................................. 44

Annex 4 – Illustration of Pole Charging ............................................................................................. 45

Annex 5 – Joint box types and charging category ............................................................................ 46

Annex 6– Duct and Pole Access (DPA) digital map tool Fair Usage Policy ..................................... 49

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1. Introduction This document details our duct and pole sharing products and associated processes.

Openreach’s duct and pole access products are made available to those Communications Providers which have Code

Powers and wish to use for the Permitted Use. The Service may only be used to provide services between Network

Termination Points and the Local Access Node serving those Network Termination Points. Annex 1 of this document

provides further details of the types of services that are permitted and provides illustrative example of network

topologies that may be deployed using the Service.

2. Product Overview Physical Infrastructure Access (PIA) provides access to Openreach’s physical infrastructure including Openreach’s ducts

and poles. PIA allows you to install multiple cable and/ or sub duct up to a total diameter of 25mm in Openreach duct

and joint chambers, and provides the ability to attach cables on Openreach poles. PIA is only available for infrastructure

which is owned and controlled by Openreach and does not include joint user poles, or in-building infrastructure. PIA is

also only available for infrastructure which has been fully completed and not during construction.

The product will be available to order on our strategic EMP platform.

PIA is subject to a Minimum Licence Term as set out in the terms and conditions.

3. Product Features

3.1 The Service

We provide CPs with access to the Openreach Duct and Pole Access map tool to enable you to identify where

Openreach infrastructure is present. Note, information on sensitive and secure locations is not shown, and you will need

to contact Openreach – refer to section 3.3. for more information. Once you have identified where you wish to use our

infrastructure and have an approved Notice of Intent (NoI) order you are able to survey, prove and build your network

at which point we will grant you a licence. This licence will be to install a number of cables, blown fibre tubing, or sub

duct, up to 25mm in diameter, within our access duct for the Permitted Use (see annex 1 for further details). You may

also install distribution and in line splice joints in our chambers. You will need to pay the charges to use the Physical

Infrastructure as set out in the Openreach Price List.

Access duct is defined as:

Duct used to provide local access services between NTP and Local Access Nodes serving that NTP

“Network Termination Point” (NTP) means the physical point at which an End User is provided with access

to a Public Electronic Communications Network

“Local Access Node” means either:

a. an MDF Site; or b. an ODF Site; or

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c. an operational building designated by the BT for use as an ODF Site in future; or

d. a BT or Customer operational building which is reasonably equivalent to one of the above in terms of

the distance between the operational building and the Network Termination Points and in terms of the

number of Network Termination Points served

“Spine Duct” means duct, other Lead-in Duct, to the extent it forms part of the Physical Infrastructure

“Lead-in Duct” means duct that connects or is intended to connect a distribution point to a Network

Termination Point to the extent it forms part of the Physical Infrastructure

The terms ‘Spine Duct’, ‘Lead-in Duct’, ‘Local Access Node’ and ‘NTP’ have the meanings as set out in Schedule 1.

For pricing purposes, Spine Duct is broken down by the number of bores along a duct route – single duct bore, two

bores and three or more bores. For the two duct bore or three or more duct bore to apply, all the ducts must be

continuous along the same duct route that you are deploying your network. If a duct branches off in a different

direction it will not be included in the count of duct bores – an illustration of this is provided in annex 2.

If a lead in cable or tube from your fibre distribution point needs to be pulled into Spine Duct, the lead in link product

will be applicable. Similarly, where a Lead-in Duct forms part of a swept tee, the portion of duct from the end user

premise to the swept tee will be Lead-in Duct and the portion of duct back to the fibre distribution point will be classified

as lead in link. This is illustrated in annex 2.

Pole Access:

Provides the distribution to customer premises or carries cables between distribution points and the spine network.

Some poles will provide both functions (for distribution and carrier purposes). You will be charged as appropriate for

your usage of the pole which may be to provide an attachment between carrier poles, to your individual customer or to

provide an attachment for serving multiple customers, plus running cables up and down poles and fitting pole top

equipment.

Under the pole share product, we will grant you a licence to attach and maintain a cable or blown fibre attachment or

pole top equipment to one of our existing poles in compliance subject to specified engineering and safety standards.

You are only permitted to pass voltages in underground cables and enclosures in accordance with Openreach provided

specifications (CP14).

Any voltages or signals used for telecommunications signalling through the CPs cables will not be used or so

designed as radiation medium for wireless telegraphy purposes or otherwise deviate from the UK Access Network

Frequency Plan (ANFP).

You must not pass mains or other dangerous voltages through any part of the Customer Apparatus.

Where a location is subject to an emergency restoration, e.g. exchange flooding, cable damage, you must not

install in the Facility any apparatus or cables.

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You must not use Customer Apparatus such that it causes interference to the BT Network or other services

(including third party communications providers’ services). If any such interference is experienced, the Customer

must rectify the situation on notice from Openreach.

3.2 Geographic Coverage

PIA is available on a national basis throughout the UK, including Northern Ireland.

4. Customer Establishment Please also refer to the Service Establishment process document.

The Customer establishment process is a key requirement to consume the PIA product. If you are a new customer

to Openreach and would like to be set up for PIA, you will need to contact the Customer Establishment team at:

[email protected]

If you are an existing Openreach customer, you will need to contact your Sales & Relationship Manager (S&RM) to

discuss your requirements.

The Customer Establishment process consists of 3 phases, Preliminary, Registration and Systems set-up. You will

need to complete each phase by meeting the specific requirements, before your application is progressed to the

next stage. You will be supported by the Customer Establishment team, who will also keep you updated throughout

the whole process. Please refer to the table below for an overview of the phases.

All customers to Openreach will be asked to demonstrate that they have met the Ofcom requirement for a Public

Electronic Communications Network/Service (PECN/S) and have Code Powers. To access and place orders via the

Openreach Portal, you will need to use a compatible internet browser. Click on the link to view the current guide:

mailto:[email protected]

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https://www.openreach.co.uk/orpg/home/contactus/customerestablishment/downloads/openreach_browsercompatibilty_

matrix_Dec2014.pptx

You are required to provide a high level description of your business model and product requirements. This will

consist of generic information of how your requirements will impact on Openreach – for example forecast

information.

We will provide you with support to manage:

Completion of mandatory documentation

Financial health-check and deposit/s

Contractual obligations

Establishment process and key milestones

System connectivity

Solution development

Testing (CVF – applicable to solution development)

As part of the changes to the product, the order journey for PIA will move to the EMP platform. Customers will

need to be established on EMP in order to consume PIA.

5. Accreditation and Engineering Instructions When working in our network, you will need to be accredited to undertake surveys and to install and maintain

your own apparatus including any and all sub duct, cables, blown fibre tubing and blown fibre bundles and to

carry out core drilling, civils work, and splicing and testing activity, including connection into or onto customer

premises in accordance with specified engineering and health and safety standards.

Openreach do not provide accreditation on safety and it is expected that CPs will have their own safety

management system in place.

In addition to successfully completing the accreditation modules CPs should ensure their operatives/ contractors

comply with legislation, HSE guidelines (HSG47), NRSWA practices, and have safe working practices and

procedures for dealing with any kinds of hazards including hazardous pipelines.

All operatives working on Openreach infrastructure must be accredited for the tasks they execute.

CPs are responsible for maintaining a register of accredited operatives and making this available to Openreach on

request. This should include suitable proof for each module the operative is accredited in and the date this was

https://www.openreach.co.uk/orpg/home/contactus/customerestablishment/downloads/openreach_browsercompatibilty_matrix_Dec2014.pptx

https://www.openreach.co.uk/orpg/home/contactus/customerestablishment/downloads/openreach_browsercompatibilty_matrix_Dec2014.pptx

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achieved. Openreach reserve the right to audit the register and where a revocation is found to be against the

operative ask that they are prevented from working on the Openreach network until such time they have been re-

accredited. Where the CP does not intend to re-accredit the operative, the operative will be forbidden from

performing the associated activities on the Openreach network.

Craft accreditation should be renewed every 3 years.

You may already have operatives that are accredited, as accreditation is on an individual basis and can be carried from one CP or contractor to another. Where an individual states they already work on the Openreach network they will still need to provide the CP with the appropriate proof of accreditation for the work they are to undertake on behalf of the CP. If they are unable to provide this, then the CP may accredit the individual (assuming they have a suitably accredited lead assessor/assessor). An individual’s accreditation must be carried by them at all times. We may check this at any time in addition to any licencing authority checks.

Industry requirements mandate that Openreach cannot provide or confirm details of an individual’s accreditation

to a CP or another contractor

Operatives can work for up to 13 weeks without accreditation as long as they are supervised by a suitably accredited person. Obtaining Accreditation – Non Civils Openreach will accredit your lead assessors as and when necessary. In addition we can also accredit a specific training site if you wish to maintain and use for your own training purposes. The initial lead assessor accreditation and facility assessment are chargeable and can only be undertaken by Openreach. Details of charges for these services can be found on the Openreach portal. The lead assessors can then accredit their own assessors who will accredit your operatives and, where appropriate, issue a proof of accreditation to individuals. Openreach are also able to provide operative accreditation but only where they are to be accredited as assessors. Training can be provided by companies such as PQMS who are also able to accredit assessors (not lead assessors), who can then accredit your operatives and, where appropriate, issue a proof of accreditation to individuals. Obtaining Accreditation – Civils Whilst Openreach provide accreditation modules on civils work, which provide guidance around the required accreditation, we do not undertake accreditation of our contractors for this work but do require them to provide proof of accreditation. Similarly Openreach do not lead assess accredit CPs operatives and /or their contractors on Civils work. CP’s will need make arrangement for the operatives and/or contractors to be accredited by a Competent Person (as defined further in this document), or a supplier such as PQMS.

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The PIA accreditation modules are as follows:

Further details can be found in the contract, at schedule 3 –‘Accreditation’ and in the Accreditations Guidelines

document. Type of equipment and approval

All equipment you want to install or attach to our infrastructure must be for the Permitted Use only, as detailed in the contractual agreement, and conform to the requirements detailed in the associated individual Engineering Principle documents. You are responsible for checking for conformity with all requirements including EMC and ANFP. Engineering Instructions You must follow the Openreach published Engineering Principles and technical specifications when undertaking work in our network, these can be found on the Openreach portal at;

https://www.openreach.co.uk/orpg/customerzone/products/ductandpoleaccess/technicalspecifications/ductandpoleaccesstechnicalspecification.do

Engineering Principle

Document Nasa Module Module ID

Accreditation Module with

Descriptive Title Operative Assessor Lead Assessor Operative Assessor Lead Assessor

CP10 1332 S2 PIA Duct Survey√ √ √

PQMS, CP or

Already held

PQMS, CP or

Already held

Openreach

Quality

CP08 1333 S5 PIA Pole Survey√ √ √

PQMS, CP or

Already held

PQMS, CP or

Already held

Openreach

Quality

CP10 1335 S6 Duct Survey Only (Lite)√ √ √

PQMS, CP or

Already held

PQMS, CP or

Already held

Openreach

Quality

CP08 1337 S8 Overhead Cable Installation√ √ √

PQMS, CP or

Already held

PQMS, CP or

Already held

Openreach

Quality

CP10 1336 S7

PIA Sub-Duct and Cable

Installation√ √ √

PQMS, CP or

Already held

PQMS, CP or

Already held

Openreach

Quality

CP13 N/A CD1 Core Drilling (PIA) √ √

N/A

PQMS, CP or

Already held

PQMS, CP or

Already held

Competent

Person

CP13 N/A GO1 General Operatives 1√ √

N/A

PQMS, CP or

Already held

PQMS, CP or

Already held

Competent

Person

CP13 N/A G02 General Operatives 2√ √

N/A

PQMS, CP or

Already held

PQMS, CP or

Already held

Competent

Person

CP13 N/A DB1 Duct Blockages 1√ √

N/A

PQMS, CP or

Already held

PQMS, CP or

Already held

Competent

Person

Overhead

Underground

Civils

Accreditation Path

Module Description Modules Available

Accreditation Provided By

(Openreach, PQMS, CP)

Survey



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You have full responsibility for observing all health and safety rules that apply to work in the public highway, as well as on privately owned land. You are solely responsible for obtaining all necessary licences, consents, permissions, and wayleaves from other users, land owners and concession holders affected by your work on the network. You must have suitable and sufficient risk assessments for the tasks you intend to undertake in line with your risk assessment policy for which you are solely responsible. The Engineering Principles contain the instructions applicable to any work done on the infrastructure. You must observe the technical specifications when making technical plans and design work involving our infrastructure. Access to our infrastructure is strictly limited to the area outlined in your order (Notice of Intent) and acknowledged by us, without the need for our physical presence, except for sensitive areas on land which we own and control, including Deep Level Tunnels (DLT) when you will need to order the Openreach Assist/ Openreach Assist (Tunnel Service) to survey, and Openreach Pull-Through services to install your cable.

6. Forecasting

The PIA Contract requires CPs to provide regular, accurate forecasts of their intent to build using PIA, the purpose of

which is to enable a better and efficient delivery from Openreach.

You should use the standard forecast form pre-populated with submission dates to submit a 6 month forecast of

build activity. The forecast should contain an estimate for each calendar month of when you intend to build within

that period and be broken down by service category which means volume of [TBC]:

You will also need to let us know the location of your forecast build activity, this will be by Openreach region and

details of these will be provided in this document in an annex once defined.

You will be able to amend your forecast for the Estimated Forecast Period prior to the forecast for the relevant

Fixed Forecast Period.

For example for Forecast Ref. F1 below which the Customer submits on or before 1 November it may at any time

up to 1 February revise its Forecast for the period 1 May – 31 July.

Ref. Forecast Date Fixed Forecast Period Estimate Forecast Period

F1 1 Nov. 1 Feb. – 30 April 1 May – 31 July

F2 1 Feb. 1 May – 31 July 1 Aug - 31 Oct.

F3 1 May 1 Aug. – 31 Oct. 1 Nov. - 31 Jan.

F4 1 Aug. 1 Nov. – 31 Jan. 1 Feb. – 30 April

If you don’t submit a forecast or if a forecast is inaccurate, it makes it difficult for Openreach to resource appropriately

to deal with your request

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If no forecast is submitted to Openreach on or before the relevant Forecast Date then Openreach will dis-apply any

Service Level Guarantees (SLGs) associated with the service for that period.

If your forecast is in inaccurate by a tolerance of +/-10% by service category in a region Openreach will dis-apply

SLGs to volumes in excess of the tolerance.

You should inform Openreach if you intend to carry out your own Network Adjustments to allow us to plan accordingly.

Volumes are counted against volume of [TBC] once CPs have submitted the build completion against a Notice of

Intent and we have acknowledged. Any volume cancelled or not used will not be counted

The latest version of the standard forecasting form is held here: Forecasting Form. This form will be updated once

the format is agreed with industry.

The completed forms should be submitted to us via the standard PIA forecasting mailbox which is [TBC] (as

detailed on the forecasting form).

Further details can be found in the contract schedule 2 – Duct and Pole Sharing Forecasts.

7. Provision Process

7.1 Provision Process Overview

The PIA provision process is made up of three key stages:

Order of the Service (Notice of Intent)

Survey, Prove and Build

Build Completion

During the provision process you will also be able to request additional support from Openreach, including

ancillary/co-op requirements and network adjustments.

The below schematic provides a high-level view of the process.

https://www.openreach.co.uk/orpg/customerzone/products/ethernetservices/ethernetaccessdirect/businessprocess/ethernetaccessdirectprocessdescription.do


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We also provide you with the following milestone KCI message:

Milestone KCI What's included

Order (Notice of Intent) acknowledged KCI1

Order Number, Customer

Reference, Date NoI valid

until (180 Calendar Days)

Build/order Completed KCI3 Order Number, Customer Reference

Unable to progress the Order (i.e. due to

missing/incorrect information KCI Delay


Reference, Response required in 10 Working Days

Reminder of Order (Notice of Intent) expiry KCI OSU Order Number, Customer Reference, Date NoI due to

expire

Cancel Order (Notice of Intent) KCI3.3


Reference, Reason for cancellation

Acknowledgement of Ancillary, Co-op and Network

Adjustment requests KCI OSU


Reference

You will be required to submit an Order to confirm your intent (Notice of Intent) to use Openreach infrastructure,

using the Duct and Pole Access map tool. This should be updated to reflect the intended infrastructure you are

looking to use and be updated with any deviation to the original submission as you progress your build.

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You must ensure that you remove any unused infrastructure from Openreach systems and submit a build

completion pack on completion of your build for approval by Openreach. This should contain; updated route plans,

joint/equipment locations and ‘As built’ Photographic Evidence.

When carrying out your installation you must notify us of your whereabouts with a minimum of 2 Working Days’

notice, including details of specific locations and personnel carrying out your work. You must report any

accidents/incidents and damage to our front office within four hours on [TBC]. You must also ensure you have

given all the relevant notifications to highways authorities and that you have obtained all consents, permissions or

wayleaves to work on or in private land.

You are not permitted to provide services over the Customer Apparatus until you provide a full and accurate build

completion pack to confirm your build is complete and to provide the information we require to enable us to

properly review and issue a licence for you to occupy the Openreach network.

Openreach reserve the right to review and audit any work you do execute on or in in our network to ensure it

meets the terms of the contract including the Engineering Principles and Good Industry Practice. We will notify you

of any defects with associated time scales requesting remedial action.

7.2 Notice of Intent Order

The Notice of Intent is an Order for the Service which you place at the initial stage of the process where you will use the Duct and Pole Access map tool to order the duct and pole inventory you are intending to use as part of your order. You will also be required to provide your intended build start and completion dates, as shown in the screen below (subject to change – update to be provided prior R3850/September 2018);

On submitting your Notice of Intent you will be presented with the following screen (subject to change – update to be provided prior R3850/September 2018);

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A user guide is available showing you how to access and use the Digital maps tool and select the infrastructure you require; this is available on our website at the following location; https://www.openreach.co.uk/orpg/home/loadPIA.do?data=5VuXDcYvB0NkrRQRrBZRxfP%2FIAZDKHlSWQvoKIWf2F8ukY2hOLLjMkabcs5SiAO17%2BXfHN%2FwXcJvpVMU6JVvaeM8r0cGZhwnBAoRlDIMxV2ViYKl8F8ocIwuGxK71SnRuigSBLR6QIpnuuvcoS5%2BvE5rFSIYENZrNcnduXQ7dxY%3D Note, use of the Openreach Duct and Pole Access map tool is subject to our Fair usage Policy. Please refer to Annex 6.

Note, if you require plans for a Sensitive Area which is owned or controlled by us you will need to place an

Ancillary/Co-op order via our EMP platform to request a joint visit with one of our planners. We will then liaise with

you and our planning team to agree a suitable date and time for the joint site survey. If you wish to use the

Service in a Sensitive Area which is owned or controlled by a third party, e.g. Government sites, then you will need

to ensure you obtain the necessary consents, permissions, wayleaves and clearances before you enter the Site and

before we can provide you with information about our network at that location.

Please refer to section 15.

On submission of your Notice of Intent it will be subject to a number of validation parameters and may also be

validated by our PIA planning team. Once we have done this you will receive a KCI message to acknowledge and

you will be able to progress to the survey, prove and build phase of your order journey. You will receive a KCI

acknowledgement within 1 Working Day.

If your Notice of Intent fails validation you will receive a KCI message providing details as to why validation has failed.

https://www.openreach.co.uk/orpg/home/loadPIA.do?data=5VuXDcYvB0NkrRQRrBZRxfP%2FIAZDKHlSWQvoKIWf2F8ukY2hOLLjMkabcs5SiAO17%2BXfHN%2FwXcJvpVMU6JVvaeM8r0cGZhwnBAoRlDIMxV2ViYKl8F8ocIwuGxK71SnRuigSBLR6QIpnuuvcoS5%2BvE5rFSIYENZrNcnduXQ7dxY%3D



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If validation fails, you will need to correct any errors and resubmit your Notice of Intent order or provide missing information. You will need to submit this within 10 Working Days of receiving the KCI Delay message, otherwise the Notice of Intent will be cancelled. If we cancel the order you will receive a KCI Cancel message. We will acknowledge and action your response within 1 Working Day. If you respond to the KCI Delay message with updated information but this is still incorrect/ missing information we will send you up to a further 2 KCI Delay messages requesting the correct/missing information. If after 3 attempts the information is still incorrect/missing we will cancel the order for the Notice of Intent. If we cancel the order you will receive a KCI Cancel message. Your Notice of Intent will be valid for a period of 6 months (180 calendar days), with the expectation that all work will be completed within the 6 month (180 calendar days) build period. You are able to search, and edit or cancel your Notice of Intent throughout the order journey up to the point of submitting your build completion. You can search using the Openreach order reference or your own customer reference and view the detail, such as inventory for your Notice of Intent as shown on the following screenshots (subject to change – update to be provided prior R3850/September 2018);

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The following screenshot shows an example where following a search against Openreach order number you are able to ‘View’ or ‘Cancel’ your Notice of Intent (subject to change – update to be provided prior R3850/September 2018);

16 In Confidence

During the 180 day build period you will receive two KCI Notice of Intent Expiry Reminder messages, one at 60 calendar days, the other at 120 calendar days. Should you not complete your build or request a build extension (with a valid reason) within the 180 calendar day build period we will cancel your order and if you have installed any apparatus at that location you will need to remove it and make good. If we cancel your order you will receive a KCI Cancel message.

If you are subject to an Excused Delay (see terms and conditions) you may extend the build period for the duration of the

Excused Delay for a period up to 90 days. If you are subject to another Excused Delay then you may extend for a further

period of 90 days subject to the terms and conditions. To extend your build period you will need to submit a request to

the PIA planning team, providing details of the Excused Delay and the maximum period you expect it to last.

During the extension periods you will receive two further KCI Reservation Expiry Reminder messages, one at 30 calendar days, the other at 60 calendar days. Should you not complete your build or request a further reservation extension (with a valid reason, if only the first extension) within the extended reservation period we will cancel your reservation order. If we cancel the order you will receive a KCI Cancel message.

7.3 Survey, Prove and Build

Once your Notice of Intent has been acknowledged you are able to survey and prove the route, and lay sub ducting or cables. You will also be able to install your distribution joints in Openreach joint boxes. Before you undertake any survey, proving of the route, laying sub-ducting/cabling or enablement work you must make sure the people undertaking the work have the necessary accreditation and authority to work both in the public highway and on our infrastructure. You are responsible for complying with all relevant legislation and obtaining any necessary authorisations. You are also responsible for complying with the Openreach PIA contract terms. Please note before undertaking any work you should make sure you have all necessary consents, approvals and licences including, for example, wayleaves. You must follow the Engineering Principles, including ensuring that the Facility and the Apparatus you deploy in the Physical Infrastructure comply with the relevant specifications as notified by Openreach, including but not limited to breaking tolerances for aerial cables and supporting facilities in joint chambers. We reserve the right to audit the build process to check for compliance with all aspects of the contract and Engineering Principles and will notify you at any time of any defects together with associated time scales requesting remedial action. You will be required to rectify these defects within the time period we specify.

You may install Multiple cables of varying diameter to be charged as a single 25mm sub duct (using the 0.7

planning rule). You would be required to provide details of the number and diameter of the cables/sub ducting

installed as part of you build completion pack. These will need to be recorded by you on the Duct and Pole Access

map tool.

Where the total diameter of the installed cables exceeds 25mm you will need to place another order for the

additional capacity subject to additional charges.

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You may install cables (up to 25mm diameter) over a period of time but will only be subject to network

adjustments for and calculated based on the installation of your first cable. If cables are installed over a period of

time then Openreach will not guarantee capacity will be available and if it is not you will be still liable for charges

for the full 25mm.

All cables installed as part of an order will need to follow the exact same route as the original cable and upon build

completion be connected to active equipment.

If you uses more space than declared in your Build Completion Pack then Openreach will apply SLGs for

unauthorised use and you will also be liable to pay retrospective charges for additional cable(s) from the date the

original cable was installed.

During your build work you may experience problems with our infrastructure, for example duct blockages which cannot be foreseen until you attempt to rod and rope the duct. You may proceed with enablement work to clear the duct blockage at your own cost or submit an order for a Network Adjustment. If we accept your order for the Network Adjustment you may then place an order for Openreach to undertake this work on your behalf or submit an order to self-provide the Network Adjustment. In all cases orders for Network Adjustments are subject to the terms and conditions set out in the contract. Please refer to section 15 for more details on Network Adjustments. If you need to deviate from the original route any sub ducting and cabling done at this stage, is done at the your own risk and you will need to update your Order (Notice of Intent) to reflect the deviation which should be no more than is necessary.

You must ensure that all Customer Apparatus (including both cabling and sub duct) in or on Openreach network

are fully, properly and permanently labelled as belonging to you and that they are your apparatus. Customer

Apparatus and ducting should be labelled as well in Openreach Joint Chambers.

7.3.1 Labelling Requirements (Please also refer to the appropriate Engineering Principles)

Sub Duct

The sub-duct shall be coloured for identification purposes. The sub-duct colour is at the choice of CPs. However,

CPs shall not use the colours black or yellow for sub-duct colouring. When selecting a colour for the sub duct,

consideration should be given to the NJUG Guidelines on the Positioning and Colour Coding of Underground

Utilities’ Apparatus. These can be found at: http://www.njug.org.uk/publication/114/.

Sub duct may be printed with manufactures generic sheath marking such as the supplier name, date of

manufacture, length marking, etc. and optionally the CP name. Sub duct shall not be printed with BT identification

markings or a CP name other than that of the CP installing the sub duct.

Sub duct shall be labelled with the CP name and PIA order reference 150mm from each duct mouth in all chambers

and manholes and in chambers larger than a JF104 additionally in the centre of the chamber or manhole. Where a

sub duct, from an underground duct, is feeding a pole it shall be labelled on the pole.

In addition CPs shall mark sub duct with 25mm of yellow PVC tape 150mm from each duct mouth and with 50mm

of yellow PVC tape 150mm either side of the centre line in joint chambers and manholes.

18 In Confidence

Overhead

Poles supporting fibre cables will have an identification Label stating CAUTION OVERHEAD FIBRE fitted on each

pole. Where a fibre cable, from an underground duct, is feeding a pole it shall be labelled on the pole.

Blown Fibre Tubing

Blown fibre tubing may be printed with manufactures generic sheath marking such as the supplier name, date of

manufacture, length marking, etc. and optionally the CP name. Blown fibre tubing not be printed with BT

identification markings or a CP name other than that of the CP installing the sub duct.

Blown fibre tubing shall be labelled with the CP name and PIA order reference 150mm from each duct mouth in all

chambers and manholes and in chambers larger than a JF104 additionally in the centre of the chamber or manhole.

Where blown fibre tubing, from an underground duct, is feeding a pole it shall be labelled on the pole.

Black or yellow shall not be used for the blown fibre tubing sheath colour by CPs.

In addition CPs shall mark blown fibre tubing with 25mm of yellow PVC tape 150mm from each duct mouth and

with 50mm of yellow PVC tape 150mm either side of the centre line in joint chambers and manholes.

Joint Marking

Joints shall be clearly marked with a label identifying the Communications Provider’s name or logo and with two

50mm bands of yellow PVC tape. The marking system and materials shall be suitable for long use in an

underground environment.

Optical Cables and Blown Fibre Bundle

Optical fibre cables may be printed with manufactures generic sheath marking such as the supplier name, date of

manufacture, length marking, etc. and optionally the CP name. Optical fibre cables shall not be printed with BT

identification markings or a CP name other than that of the CP installing the sub duct.

Optical cables shall be labelled with the CP name and PIA order reference 150mm from each duct mouth in all

chambers and manholes and in chambers larger than a JF104 additionally in the centre of the chamber or manhole.

Where a fibre cable, from an underground duct, is feeding a pole it shall be labelled on the pole. Blown fibre

bundle doesn’t require labelling.

UG Power Cables - 54V DC

The sheath shall be of a suitable robust material that is designed for underground duct application. The sheath

shall be coloured red.

The sheath shall be marked at 1 metre intervals in a contrasting colour with the following:

CP Name, 54 Volts DC

19 In Confidence

7.3.2 Whereabouts You must notify us of your operatives’ whereabouts when working on or in our network on a minimum of 2 working days’ notice, and ensure any changes are advised in good time, so as to avoid abortive visits by our quality assessors. You can only work on our network where you have submitted a valid order and received an acknowledgement from us. The recording of your operatives whereabouts is vital to enable us to ensure the integrity of our network and quickly identify if unauthorised personnel are accessing it e.g. in case of cable theft. This will also enable audits to take place and it will provide an audit trail for both you and us should any damage or highway breach occur. The completion of the whereabouts also help to enable us to check and confirm that the operatives are accredited for the work they are undertaking and that they will wear their ID at all times.

When completing the Whereabouts, please ensure the following minimum information is provided;

CP Name

Name and Mobile Phone number of person on site

Order Number

Location (Address and postcode)

Order Notes (details of work to be undertaken

Date on site (arrival date

Anticipated Duration ( how long the job is likely to take)

Exchange 7.3.3 A1024 Process - Damaged Plant You must notify us of any damaged plant in or on our network (whether yours or ours) that you find and the process will mirror the current A1024 process, which is available in the Duct and Pole Sharing Incident Management Guide document. CPs will need to do their own risk assessment in cases where the Physical Infrastructure is the subject of an A1024 on quality to determine, amongst others, if it is safe to proceed with the work. If the A1024 relates to a safety issue then CPs should not proceed with their work on the infrastructure. You must report any accidents/incidents and damage which occurs within 4 hours and in accordance with the Incident Management Guide. 7.3.4 Locked lids Because of security issues, locked lids are not currently recorded on our duct plans and are not always readily identifiable at surface level. CPs should undertake a physical survey to identify any infrastructure they will need access to. Security keys to unlock certain joint chambers (excluding sensitive areas) are available to order from

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Openreach. Alternatively we can arrange to provide access through one of our local field teams. These can be ordered through our EMP ordering system under ancillary products.

Please refer to section 15 for more information.

7.3.5 New Lead-ins (where previously not reserved) Lead-ins can be submitted to Openreach on build completion. These should be recorded via our EMP order journey. 7.3.6 Wayleaves If the Physical Infrastructure is not in the public highway:

a. You are responsible for ensuring you obtain all necessary wayleaves, consents and permission for the installation

and maintenance of your apparatus and are responsible for all associated costs b. Subject to charges Openreach will provide you with reasonable assistance in obtaining such wayleaves; and

c. Openreach does not give any warranty or assurance as to the accuracy of any information provided to you under

sub-paragraph Error! Reference source not found.(b) above. Openreach will however make reasonable efforts to provide you with such information and assistance under this paragraph

7.4 Build Complete and Record

On completion of your build work you will need to contact us promptly and within a maximum of 5 days with your final plans. Here you will need to confirm the routes you have used, with the Order (Notice of Intent) reflecting any deviations, and any changes to ducts. You will need to retrieve your Notice of Intent and select ‘Build Completion’ as shown in the screenshot below (subject to change – update to be provided prior R3900/November 2018);

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Your build completion pack must consist of at least the following;

‘As Built’ Photographic Evidence showing your equipment installed in our joint chambers. The term ‘Photographic Evidence’ means high quality, clear, precise and accurate photographic proof which includes creation date and time and location in respect of the particular photograph and is in focus, in colour with no effects or filters, at least 600 pixels wide and 750 pixels tall, at least 50kb and no more than 10mb, printed to a good evidentiary standard, clear and in focus, well-lit and in colour, unmarked on both sides and unaltered by computer software.

Updated Order (Notice of Intent), showing your final route On submission of your build completion pack you will receive an automated KCI3 message, stating your order is now completed.

Your order may be subject to audit by our Planning and Quality Audit team. Note, Openreach reserve the right to audit your build at any time. This may involve checking that plans are marked up correctly, that there are no reasons why a route, if deviated from the original plans, cannot be accepted, for example use of duct/tunnels in secure/sensitive locations without prior approval, and work is undertaken to Openreach published engineering principles. If your build completion fails validation/audit you will be advised and provided with details as to why it has failed.

You will need to correct any defects within 10 working days of receiving notification or we will cancel and you will be required to remove your apparatus from the Openreach network infrastructure.

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8. Granting of a Licence

Once we receive your final and complete build packs we will subject to any checks or approvals confirm the Licence

Completion Date and commence the Licence for the Facility. Any confirmation by us of the Licence Completion Date

and/or Licence does not mean that we will have checked and verified any work you have done on or in the Physical

Infrastructure and we reserve the right at any time to audit and check your work to ensure it meets the terms of the

contract. Openreach will grant a licence for the following terms;

• 5 year licence term for spine infrastructure

• 12 month licence term for lead-in infrastructure

Refer to schedule 9 – Duct and Pole Sharing Licence.

9. In Life (Moves, Adds and Changes to an Existing Licence) On completion of build (i.e. the Build Complete and Record has been submitted and acknowledged), CPs may have

to undertake retrospective work within their network. To request this CPs will need to place an in-life change

request order to Openreach. This is a modify order request that CP will place on the original Notice of Intent

request. Work categorised as In-Life order changes are:

Adding a Joint to an existing Cable

Moving an existing joint position

Re-routing of an existing cable into CP’s duct and therefore breaking into Openreach Joint Box

Core drill into an Openreach joint box and connect up CP duct

In-Life Change requests can only be placed when there is an existing licence and the Order status (Build Complete

and Record request) is completed, and there is no Cease Network project created or in progress.

You will need to submit an updated notice of intent, as per the Notice of Intent process (refer to section 7.2).

Validation and KCI messages will be the same as for a new Notice of Intent and build, however where no build

work (physical changes to network are requested) the order will be completed upon acknowledgment by

Openreach.

On completion of any build work in the network the CP will need to submit a Build Complete and Record.

10. Cancelling an Inflight Order Notice of Intent

You can cancel all the routes or whole area, for which you have previously submitted a Notice of Intent request.

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You will need to log into the Duct and Pole Access Map tool and retrieve your Notice of Intent and select cancel to

cancel your Notice of Intent order – Refer to section 7.2. More information on how to do this can be found in the

user guide available on our website.

Once your cancellation request has been acknowledged you will receive a KCI Cancel message

You can only cancel an ‘open’ Order where you have yet to start any work on or in our network and where you have

yet to submit a Build Complete and Record to us. If you cancel an order you must ensure that any of your apparatus

is removed from our network promptly.

You cannot cancel a Notice of Intent when a network adjustment request is in progress [TBC].

If there are associated requests (Network Adjustment or Assist orders) in progress for the Notice of Intent to be cancelled then you will receive a further KCI message with details of these requests and confirming you want to cancel them and proceed with the cancellation of the Notice of Intent. Where there are associated Network Adjustment estimates that have already been issued to our contractors then it is not possible to cancel these and they will continue to completion and be chargeable. If you do not wish to the cancel all/or some of the ‘in progress’ amend requests (Network Adjustment or Assist orders), or we do not hear back from you within 10 working days then your cancel Notice of Intent request will be cancelled, and you will be expected to progress to build.

11. Cease Network

You can place this request to cease any number of routes or an area where you have already installed your network.

The process is similar to the initial Notice of Intent and Survey, Prove & Build stages, only this time you will be

recovering your apparatus and making good our network.

The Cease Network request can only be placed when you already have a licence at that location and the Order status for the originating Notice of Intent, as well as Build Complete and Record requests are completed. Note, you will need to give a minimum of 6 months’ notice, and pay ninety (90) per cent of the remainder of the Minimum Licence Period should you terminate the licence early. Please refer to Schedule 9 of the contract. You may also be liable to repay any costs or charges related to any Network Adjustments which were done on the Physical Infrastructure the subject of the Licence. It will require the same adherence to Engineering Principles, Accreditation and Whereabouts forms as described in the Survey, Prove and Build process above.

Validation and KCI messages will follow the same process as for a new notice of Intent and Survey, Prove and Build

order journeys.

You should ensure that you remove any and all apparatus from our infrastructure within the 6 months termination (180 calendar days) notice period and make good our network. During this period you will receive two KCI Reminder messages, one at 60 calendar days, the other at 120 calendar days.

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12. Fault Reporting, Repair and Proactive Maintenance

Plant is split into two parts – infrastructure i.e. poles and ducts will always belong to us, cables and sub duct and drop wires may be ours or yours and should be appropriately marked. Repair of your equipment, if notified to us, will be forwarded to you for rectification.

CPs are required to give Openreach notice if they want to visit to repair and replace their infrastructure and you

must notify us at least two Working Days in advance using the Whereabouts process unless it is an emergency

restoration in which case you need to notify us as soon as reasonably practicable when carrying out repair activity.

You must report any accidents/incidents or damage which may occur or which you find to our front office through

our current A1024 process.

You are responsible for all repairs to your own apparatus and infrastructure, and should submit a retrospective build

completion pack covering any deviations undertaken to the original route to effect a repair.

Below is a simple table that describes possible scenarios where Openreach and our PIA Customers may interact

during an incident. This table is not complete and there may be incidents that lie out with those described below

and in those occasions early interaction between Openreach and the Customer identified will be of benefit to the

efficient management of the situation.

Damage to infrastructure

Damage to OR

network

Damage to

Customers network

Actions Contact

Yes No No

Openreach – repair infrastructure using BAU

processes and existing A1024 procedures

No visual damage to Customers network

therefore no contact made to customer

BAU processes

Customer – report any damage, worn or

dangerous Openreach infrastructure via

existing A1024 procedures

Report on 0800

023 2023

No Yes No

Openreach – repair cable network using BAU

processes.

No visual damage to Customers network

therefore no contact made to customer

BAU processes

Customer – report any damage to either

Openreach or another Customers network

(different CP)

Damage

reporting 0800

023 2023

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No No Yes

Openreach – on observing damage to the

customers network Openreach will advise the customer as per section 12.2

Section 12.2

Customer – if advised of damage by

Openreach the customer will raise a repair request as outlined in section 12.1

Section 12.1

Yes Yes Yes

Openreach – repair infrastructure using BAU

processes.

Openreach – on observing damage to

customer network Openreach will advise the

customer as outlined in section 12.2

An incident may be declared and all affected

customers will be informed

BAU

+

Section 12.2

Customer – if advised of damage by Openreach the customer will raise a repair

request as outlined in section 12.1.

Customers will be advised if a major incident

declared and as such the priority of circuits and

what is carried over them may take precedent over normal repair process. See section 16

Section 12.1

12.1 Customer Repair Self-Reported by Customer

When you identify that a fault has occurred in your network and have found you require access to the Openreach

infrastructure to clear fault:

You will adhere to all Engineering Principles, operative accreditation and submitting of whereabouts forms. You are responsible for obtaining any Highway notification that may be necessary.

If you require Openreach assistance or additional ancillary products then you will need to submit an order following normal BAU procedures. Using the build process also gives you access to order ancillary products from us (e.g. assistance at sensitive sites, blockage removal). These are identical to the provision activities and are charged at the same rate, as per the price list.

If you have accredited civils resource trained to un-block ducts then you can continue emergency repair and retrospectively submit an order to show the revised route

Emergency repairs by you can include temporary closures, temporary cables and overlay cables. For any Emergency repairs carried out OOH’s then a subsequent whereabouts will need to be submitted as soon as reasonably practical you will also need to comply with all safety procedures if you need to work during the night.

All temporary and permanent repairs in a location will need to be completed within two working days unless Street works requirements or local site constraints dictate otherwise.

We may also audit any work undertaken by or on behalf of you on or in our physical infrastructure whilst you are on site or retrospectively.

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12.2 Customer Repair Reported by Openreach

If Openreach observe or cause any damage to your cables or equipment the Openreach person on site must

contact their Openreach Control who will arrange for you to be informed. We will use the details you supplied

during establishment and that we have stored on the Openreach PIA Emergency Contacts SharePoint.

All details concerning location, cable mark-up details and a description of the problem must be passed to the

Customer.

12.3 Third Party Damage

Openreach will pursue action against the third party to recover costs (following BAU processes) but will not recover

any costs on behalf of the PIA Customer.

If you wish to recover costs from a third party then it must make its own arrangements to do so.

12.4 Network Defects & Hazards

Typical Defects & Hazards may be concerning –

Health & Safety Works compliance defects either by Openreach or the Customer Security defects

12.4.1 Defects in Customer’s Network observed by Openreach

If Openreach observe that there is a defect with any part of your network within Openreach infrastructure then you

will be contacted and informed of the location and type of damage to enable you to make a repair. Contact details

(nominated at during service establishment) will be kept in the Openreach PIA Emergency Contacts SharePoint and

you will be asked periodically to update your details

If the defect is a safety hazard then this must either be guarded appropriately or the hazard removed. This includes

actions requested by any Emergency services on site.

12.4.2 Defects in Openreach Network observed by the Customer

If you observe that there is a defect with Openreach infrastructure then the repair must be instigated as follows;

For safety issues (e.g. low wires over a carriageway, defective poles, proximity to live electric cables) ring the Openreach on 0800 023 2023 If the defect is a safety hazard to the public then this must either be guarded appropriately or the hazard removed. This includes actions requested by any Emergency services on site

For issue with ‘wear and tear’ (e.g. worn or rusted pole steps, open joints on copper cables, open fibre trays) advise via the Openreach Duct and Pole inbox Duct & Pole CRF Inbox

For damaged structures (e.g. damaged joint box lids, damaged cabinets, cables exposed by a 3rd party) ring the Openreach public contact helpdesk on 0800 023 2023.


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If you damage any of the Openreach (or other customer network) then you should contact 0800 023 2023 to report this damage

Any issues with regards to the security of our plant or attempted forced access, threats to staff, or other security issues should be reported directly to BT Security on 0800 321 999

If the defect is a safety hazard to the public then this must either be guarded appropriately or the hazard removed.

This includes actions requested by any Emergency services on site

If a formal incident is declared you will be given details of incident management calls that you will need to attend.

These calls will co-ordinate the activities of all parties involved including any Emergency Services or other civil

authorities.

13. Supplementary Information

13.1 Diversionary Works

At times it will be necessary to re-arrange and re-site parts of the Openreach network, e.g. the Highways Authority

widening a road, moving overhead structures to underground at a ‘beauty spot’, changing out a ‘D’ pole or

otherwise moving or re-arranging our network.

Diversionary works may be notified to you or us. We (whether notified by you or directly by another authority) will

arrange and co-ordinate any diversionary work.

On receiving a request to plan this work a Planner will check for the presence of a CPs network at the site. You will

be contacted by the Openreach planner who will liaise with you to re-plan your network. This will be done at your

own cost and expense. Note, this request will be instigated by Openreach and is subject to the terms set out in

Schedule 9 of the contract

To cover the work on any scheme you will need to raise a new order via our EMP platform. You will need to work in

co-op with Openreach, Highways authority, Local Authority and in conjunction with the project management on-

site.

Whilst you (and Openreach) will be given reasonable timescales to undertake the planning and execution of this

work the timetable is usually set by the third party, e.g. Highways Authority, Local Authority or landowner and

failure to meet the schedule could result in physical disconnection of your network to enable the work to proceed.

13.2 Novations, Transfer of Service and Name Changes Novation: allows the transferring of specific product contracts from one legal entity to another. The Losing CP novate the contract(s) and associated assets to Gaining CP. Typical scenarios where Novation can happen are CPs Merging, CP Acquisitions etc. It requires agreement to be signed by all 3 concerned parties i.e. losing CP, gaining CP and Openreach.

Transfer of Service: allows CPs to request the transfer of part of their asset base to another CP. A transfer is carried out on an asset basis and will require the signed agreement from all 3 concerned parties i.e. losing CP, gaining CP and Openreach. For Duct & Pole Sharing the transfer must be a specific route.

28 In Confidence

Name Changes: allows CP’s to amend their company name in Openreach systems to align with Companies House. In such a case the “legal entity” has not changed and the registered number of the company remains the same.

In all cases the process will follow the Business As Usual process as for other products i.e. first point of contact should be your Sales and Relationship Manager (SRM). 13.3 Pole Replacement Programme Where poles are in danger of collapse you will be required to co-operate with Openreach to move your cables/equipment on to the new pole within ‘24’ hours of notice from Openreach. For programmed D pole replacement you will be required to co-operate with Openreach to move your cables/equipment on to the new pole within ‘28’ days of notice from Openreach. There are two types of D pole – Policy and Non-policy Policy D Pole

These are the decayed and damaged poles that need to be replaced. We aim to replace all policy poles within 2 years. These poles must not have additional attachments whilst they are waiting to be replaced. It is possible to replace some wires on a like for like basis as long as the pole is not in danger of collapse. Non-Policy D Pole

These are poles that do not present a risk to members of the public. An example of a non-policy D pole is one that is planted shallow. Some of these poles have restrictions on them which means that they cannot be climbed (MEWP access only) or only a limited number of wires can be added to them. These poles are not replaced until they show signs of damage or decay or alternatively they need to be replaced to add additional wires or cables to them. You will be responsible for change-over of your equipment at your cost where pole replacements are undertaken due to maintenance or safety reasons and this will also require co-ordination with Openreach and other PIA customers. You may be required to provide temporary service if the pole replacement is delayed due to traffic management approval/ local authority approval. Abbreviations

ANPF Access Network Frequency Plan( NICC standards)

BFT Blown Fibre tubing

CRF Customer Requirements Form

DFE Departure from Estimate

EMC Electro Magnetic Compatibility

KCI Keeping Customer Informed

MUA Multi User area

NGA Next Generation Access

PCP Primary Connection Point

PIA Physical infrastructure access

SLU Sub Loop Unbundling

29 In Confidence

SRM Sales Relationship Manager

NOI Notice of Intent (Order)

14. Billing You can find our price list on our website.

Billing can occur throughout the process as the portfolio includes items that are completed at various stages

through the end to end process.

You will be billed, in advance for Licence Fees from the Licence Completion Date and in arrears for ancillary works

on completion.

15. Network Adjustments & Ancillary Products 15.1 Funded network Adjustments You are able to place an Order for a Network Adjustment where you encounter issues with our physical infrastructure at a location the subject of an existing Order from you and where that Order has been received and acknowledged by us. Some examples of the types of Network Adjustments are set out in the table below. The reference to ‘Openreach Conclusion’ in the table below means where we conclude on the evidence provided and based on our standard practice the appropriate solution. The Network Adjustment terms are set out in the contract. Openreach will only accept an Order for Network Adjustments where it reasonably believes they meet the Network Adjustment Criteria and where they have or achieve permanent benefits to the Access Network. Network Adjustments do not include any work which Openreach considers to be outside its current Access Network footprint or which require new duct, new chambers or new poles unless, in the case of new poles, it is to replace a Defective Pole. Network Adjustments do not include:

Any work within a Multi-Dwelling Unit including but not limited to blocks of flats, apartments; or Any work to remove obstructions in, on or close to the Physical Infrastructure including but not limited to

silt, water, asbestos, trees, chemicals or hazardous substances, branches, tarmac, or foliage of any kind. 15.1.1 Criteria and engineering guidelines for Network Adjustments

Requests for network adjustments must conform to the conditions set out in the contract but;

Prior to requesting Openreach to undertake a network adjustment CPs must for example have;

o Sought an alternative duct or overhead route o Use alternative infrastructure (i.e. joint chamber)to locate equipment

o Looked at using smaller equipment or smaller diameter cable

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o Considered using sub duct. It may not be possible to pull cable directly into a bore because friction on other

cables would place too much tension on the cable, whereas the use of sub duct could overcome the problem.

As a general rule where BT believes the costs of repairing duct or clearing a blockage in duct is or becomes greater

than 70% of installing new duct then the proposed remedy would be to install new duct in which case the order for Network Adjustment will be rejected.

Please refer to schedule 6 of the contract for more information.

Openreach in/out of scope Network Adjustments

ITEM OF PHYSICAL

INFRASTRUCTURE

Requirement Openreach’s

CONCLUSION

NETWORK

ADJUSTMENT

Y/N

Comments

Various Breaking into or out

of the BT Network

N/A N This is not considered to be a

repair or congestion activity.

Chamber

Lack of capacity

Remove redundant

cables

Y

Enlarge Chamber Y Except where service strip

/location of other services does

not permit this, in which case

this would require a new joint

chamber

New Chamber N The Customer may provide and

install their own chamber.

Spine Duct

Lack of capacity

Remove redundant

cables

Y

New Duct N The Customer may provide and

install their own new duct.

Install footway boxes Y Only for the purpose of

connecting lead-in duct to spine

duct. *Subject to Openreach’s

standard engineering and other

practices, e.g. it may be more

appropriate for the CP to

provide a rider duct.

31 In Confidence

Spine Duct Collapsed Repair Y *Subject to Openreach’s

standard engineering and other

practices.

New Duct N The Customer may provide and


Pole Defective Pole Repair / Replace Y Only where the pole is un-

usable/inaccessible. Only

applicable where subject to a

new order, i.e. not for

maintenance purposes

Pole (drop wire lead-in) Lack of capacity Remove inactive drop

wire

Y

Install larger/stronger

pole

Y

Lead-in Duct Lack of capacity New underground

lead-in

N The Customer may provide

their own new underground

lead-in.

Lead-in Duct Collapsed or

otherwise in need

of repair

New underground

lead-in



lead-in.

Repair Y

Lead-in (Directly Buried) Lead-in Duct New underground

lead-in



lead-in.

Cables Directly Buried

Cables

N/A N The Customer may provide and


Note 1. The determination of whether a cable is “redundant” will be based on Openreach’s standard engineering

and other practices. Openreach will only remove redundant cables where it reasonably believes this can be done

safely and without risk of damage or interference or interruption to existing services.

Note 2. The term “inactive drop wire” refers to those wires which Openreach can safely remove without causing

interruption to existing services and where Openreach does not have a contractual obligation to supply service

using that wire.

You must place Orders for Network Adjustments via the via the Duct & Pole Access map tool using a valid Notice of

Intent for the route which has been received and acknowledged by us and where you have conducted you own

32 In Confidence

physical survey, as shown in the following screenshots (subject to change – update to be provided prior

R3950/January 2019);

33 In Confidence

You will need to enter your contact details

Then select the product(s) and quantities you require from the dropdown menus

34 In Confidence

You must submit the following details as part of the order for Network Adjustment including;

Order reference showing full details of the Physical Infrastructure the subject of the Order and which is now subject to a request for Network Adjustment

Full details of the Network Adjustment including what, where etc. Good quality Photographic Evidence of the work the subject of the Network Adjustment

Accurately complete A55

On submitting your order you will be presented with the following screen (subject to change – update to be

provided prior R3950/January 2019). We will then provide a response to your request within [TBD] working days.

35 In Confidence

Any additional network adjustments identified after submitting the initial order will require a new order to be

placed.

15.2 CP Funded Enabling Work

You are able to undertake the following activities at your own costs subject to the terms of the contract. You will

need to notify us where doing your own enabling work. Openreach will need to approve your request and update

our network records, e.g. where installing a new joint chamber.

Joint box breakthrough

You may carry out break through (core drills) into our jointing chambers when laying your own duct to interconnect

chambers you have built for your own purposes or to augment a duct route. We will not permit you to carry out a break

through into Sensitive Areas such as exchange manholes, deep level manholes, cable chambers or other line plant we

identify as a Sensitive Area. Alternatively you can request a breakthrough from us and the break through charge applies.

If you request us to lay the duct for you and this is greater than 5 metres in a single section then the break through into

existing jointing chambers is inclusive of the duct charge. If equal to or less than 5 metres of duct is required in a single

section then the break through charge will also be applicable. Any new duct installed by Openreach will be owned by us

and form part of our network.

Duct Blockage Clearance, Desilting or Repair

You are able to undertake duct blockage clearance or repair yourself using suitable qualified and accredited operatives or

contractor, in accordance with the Engineering Principles. Alternatively you can try as a first step to clear any silt, using

a specialist De-Silting service before you decide to undertake any civils work and dig down to clear any blockage. When

entering into the side of a duct for clearing purposes, it is essential that the existing cables and sub-ducts are not

36 In Confidence

damaged. Once the initial entry has been made and opened, protective shields should be placed over the cables whilst

the remaining duct material is cut away.

All debris much be cleared before the duct is repaired.

Pole Ring Installation

As a CP you have the opportunity to install a new Pole ring. This must only be undertaken using the correct safety

standard and comply with the documents associated with the Engineering Principles.

Installing Joint Chambers on Openreach Duct

You may build a joint chamber over any existing section of Openreach duct using suitable qualified and accredited

operatives or contractor in accordance with the Engineering Principles, excluding sections of multiway duct with a

manhole on each end. You must use approved Openreach branded materials. You will be required to ‘gift’ the joint

chamber to Openreach and these will then be Openreach equipment and part of the Openreach network.

15.3 Ancillary Products

You may place an Ancillary/Co-op order the following additional chargeable products via the Duct & Pole Access

map tool using a valid Notice of Intent for the route which has been received and acknowledged by us and where

you have conducted you own physical survey. Refer to section 15.1.

Distribution Joint/Cable Splice Hosting

This product allows you to install a distribution joint or in line splice in one of our jointing or manhole chambers. This will

depend on the amount of usable space available and the need to ensure that existing plant can be accessed and

supported safely and securely. Any work should be undertaken in line with the Openreach Engineering Principles. Where

installing a distribution joint/cable splice you are allowed up to 2 metres of cable to be coiled in the respective jointing

chamber. If you require additional cable to be coiled then you will need to purchase the cable coil hosting product.

Cable Coil Hosting

This product allows you to install a coil of cable in one of our jointing chambers. This will depend on the amount of usable

space available and the need to ensure that existing plant can be accessed and supported safely and securely. There are

3 variants of the Cable coil hosting product:-

Small - Cable coil up to 2 metres in length

Medium - Cable coil up to 7 metres in length

Large - Cable coil greater than 7 metres in length

Openreach Assist/ Pull-Through Service at sensitive Areas

37 In Confidence

When you need assistance at Sensitive Areas we offer a Co-op survey or the Openreach Assist product.

If you require plans for Sensitive Areas you will need to contact Openreach to request a joint visit with one of our

planners. We will then liaise with you and our planning team will agree a suitable date and time for the joint site survey.

In the case of those Sensitive Areas which are owned or operated by a third party then you will need to provide evidence

of their consent to you being on their site and at their location. You will then either need to arrange for an SC cleared

operative to attend site with one of our SC cleared planners, or arrange a chaperone, if permitted.

You are responsible for notifying property owners, local authority and/or the police in some cases prior to working on any

sites and some Sensitive Areas require special clearance and approval. Note, the Police must be advised where working in

the Government Security Zone in London, in this instance an email should be sent as early as possible but at the latest 4

hours before works are due to commence, to the Metropolitan Police Security Officer.

Openreach Assist Tunnel Escort

When you need assistance in our Deep Level Tunnels (DLT) we offer the Openreach Assist Tunnel Escort product.

We will then liaise with you and our planning team will agree a suitable date and time for the joint site visit.

Locked Lids

Security keys to unlock certain joint chambers (excluding sensitive areas) are available to order from Openreach. Alternatively you can arrange access via one of our local field teams.

The PIA Planner will then contact the local key holder to arrange access.

You can either collect the key from the key holder, this will require you signing out/in the key or by arrange for the key holder to attend site (this subject to their availability).

You should ensure all joint chamber lids are locked and keys returned upon completion of your installation work. You will be liable for the costs of replacing any keys you lose together with an administration charge. Note, under no circumstances should you copy the keys or allow them to be copied, and you should take precautions to ensure they are not lost or damaged and you should use them and return them promptly.

New Joint Chamber

You are able to request Openreach to install new joint chambers on your behalf and at your cost on Openreach duct. (see annex 5 for further details of sizes and charging categories).

Other Ancillary Pole Products

We also offer a range of other ancillary products associated with pole attachments and new pole provision.

38 In Confidence

Pole top equipment – allows you to attach a fibre connection box or tube manifold to the top of a

pole where space exists and in compliance with current planning rules.

Cable on pole – allows you to attach a fibre cable or tubing along the length of a pole

16. SLAs/SLGs Openreach will provide SLAs/SLGs against response times to requests for network adjustments, and completion

against Customer Committed Date (CCD) for Network Adjustments where it agrees to undertake them.

SLAs/SLGs will be subject to exclusions and limitations and linked to accuracy of the forecast you provide to

Openreach.

Should Openreach need to change the CCD we will notify you as soon as reasonably practicable.

You will be also be subject to SLAs/SLGs on various work activities as set out in Schedule 7 including whereabouts,

traceability, removal of apparatus, quality of work, unauthorised use and pole activities.

Abortive Visit Charges

Abortive visit charges will apply in the following circumstances;

Aborted site visit (co-op/ locked lids) – Where you cancel within 24hours prior to proposed start Aborted charges for cancelling cable pull though at Sensitive Areas (reimburse Openreach to the extent of

the reasonable costs of any work done and for money spent in preparing to provide the Service)

Abortive visit charges for cancelled Network Adjustments if passed the point of no return (PONR- issued to civils resource)

Abortive visit charges for cancelled network adjustments if the Network Adjustment is unnecessary, e.g. alternative routes etc.

Missed appointments

Missed appointments will be a fixed fee except where it concerns aspects such as remote locations. Reciprocal

arrangements will be in place where Openreach misses a scheduled appointment.

More details can be found in Schedule 7 of the contract.

17. Annex

Annex 1 – PIA Use case Scenarios

The scope of Physical Infrastructure Access (“PIA”) is the provision of duct and pole infrastructure facilities to allow a

Communications Provider to occupy part of Openreach’s Access Network between NTPs and Local Access Nodes serving

those NTPs (or a Communications Provider’s handover point which intercepts the infrastructure between an NTP and the

Local Access Node) so that the Communications Provider may deploy in the Access Network its network for the Permitted

39 In Confidence

Use. A Local Access Node is as defined in Schedule 1 of the Physical Infrastructure Access Agreement. A Communications

Provider handover point may reside at:

a Communications Provider owned street side cabinet, footway box or manhole, or

building space owned or leased by the Communications Provider in a structure which may be occupied

or unoccupied

and may include:

a GPON splitter

an xDSL modem, or

an Ethernet switch used solely for Sub Loop Unbundling backhaul services between cabinets and serving

MDF sites; (“Concentration Node”) and which may be used for aggregation purposes.

The scope of use of PIA is set out in the contract.

Illustrative examples of permissible network topologies are shown below:

40 In Confidence

Scenario 1 – SLU backhaul from CP Local Access Node

CP cabinet

Backhaul from CP cabinet using PIA

Local Access Node

CP cabinet connects

into Openreach PCP

to intercept copper

pairs to end User

CP cabinet

Local Access Node

Access to CP cabinet using PIA

SLU backhaul

SLU Backhaul

Scenario 2 – FTTC access from other Handover point

CP cabinetLocal Access Node

CP cabinet connects

into Openreach PCP

to intercept copper

pairs to end User

Access to CP cabinet using PIA

41 In Confidence

Scenario 3 – SLU backhaul daisy chain

CP cabinetLocal Access Node

CP cabinet CP cabinet

Backhaul from CP cabinet to CP PoP in BT exchange using PIA

Each CP cabinet

connects into

Openreach PCP to

intercept copper

pairs to end User

CP cabinetCP cabinetCP cabinet

CP cabinet CP cabinet

Local Access Node

Scenario 4 – NGA access

Aggregation point

Local Access Node

Existing Drop wire

UG fed

premisesFibre

DP

CP cabinet

connects into

Openreach PCP to

intercept copper

pairs to end User

OH fed premises

42 In Confidence

Scenario 5 – Mobile access

If a Communications Provider is unsure if its proposed deployment is permitted under PIA, that Communications Provider

may discuss the matter with Openreach prior to ordering service under the contract. If the proposed deployment is

acceptable and does not fall under the current illustrative examples above, it may be added to this document for future

reference for all.

Annex 2 - Illustration of Duct Bore Count

Illustration of spine duct bore counts

Acacia

Aven

ue

High Street

50m 20m

50m

8m

40m30m

8m

10m

pole1m

Route A

Route B

Route C

Route A Route B Route CDuct Type Total Distance

3+ bores 50 metres

2 bores nil

Single bore 90 metres

Duct Type Total Distance

3+ bores 50 metres

2 bores 66 metres


Duct Type Total Distance

3+ bores Nil

2 bores Nil


Key

Duct

Joint Boxes

Local

Access

switch/Nod

e

Exchange/

Core Switching

Site

Exchange/

Core

Switching Site

Mobile Mast CP can use PIA

between their

Local Access

Node and the

Aerial Mast

43 In Confidence

50m 20m 40m30mRoute D

Route DDuct Type Total Distance

3+ bores nil

2 bores 90 metres

Single bore nil

50m

High Street

This example illustrates where single bore duct following the same route as a 2 bore route.

However, the duct bores do not intercept all joint boxes along the route and are therefore

classified as separate duct routes.

Depending on space availability, either the single bore or two bore rate will be used.

Note - space in a duct should be filled before starting to use an empty bore

Key

Duct

Joint Boxes

pole

50m 20m 40m30mRoute E

Route EDuct Type Total Distance

3+ bores 100 metres

2 bores 40 metres

Single bore nil

30m

High Street

This example illustrates where duct sections follow the same route

and terminate box to box. In this example the duct sections are aggregated

to equal 3+ bores

Key

Duct

Joint Boxes

20m

44 In Confidence

Annex 3 - Illustration of Lead-In Link

45 In Confidence

Annex 4 – Illustration of Pole Charging

Pole

definitions

3

Junction box

Junction box

Joint

Manifold

(joint not needed

since end of line)

Exchange

1 2 654

789

3

Multi-premise Attachment

1

Single premise attachment

2

Cable on pole 1

Manifold 1


1


2

Cable on pole 0

Manifold 0


1


0

Cable on pole 0

Manifold 0


1


0

Cable on pole 0

Manifold 0


1


2

Cable on pole 2

Manifold 1


1


0

Cable on pole 1

Manifold 0


1


0

Cable on pole 1

Manifold 0


1


0

Cable on pole 0

Manifold 0


1


1

Cable on pole 0

Manifold 1

Manifold splits

out individual

tubes

46 In Confidence

Annex 5 – Joint box types and charging category

Type L W D Category

Carriageway JRCX11A 1820 680 1215 Medium

Carriageway JRCX11B 1820 680 1365 Medium

Carriageway JRCX11C 1820 680 1515 Medium

Carriageway JRCX12A 1220 680 1215 Small

Carriageway JRCX12B 1220 680 1365 Small

Carriageway JRCX12C 1220 680 1515 Small

Carriageway JRCX12D 1220 680 1665 Small

Carriageway JRCX14A 2285 680 1215 Large

Carriageway JRCX14B 2285 680 1365 Large

Carriageway JRCX14C 2285 680 1515 Large

Footway JUF102A 725 255 515 Small

Footway JUF102B 725 255 665 Small

Footway JBF102A 725 255 515 Small

Footway JBF102B 725 255 665 Small

Footway JUF104B 915 445 665 Small

Footway JUF104C 915 445 815 Small

Footway JUF104D 915 445 965 Small

Footway JBF104B 915 445 665 Small

Footway JBF104C 915 445 815 Small

Footway JBF104D 915 445 965 Small

Footway JRF106B 1310 610 665 Medium

47 In Confidence

Footway JRF106C 1310 610 815 Medium

Footway JRF106D 1310 610 965 Medium

Footway JRF106E 1310 610 1115 Medium

Footway JRF106F 1310 610 1265 Medium

Footway JBF106B 1310 610 665 Medium

Footway JBF106C 1310 610 815 Medium

Footway JBF106D 1310 610 965 Medium

Footway JBF106E 1310 610 1115 Medium

Footway JBF106F 1310 610 1265 Medium

Footway JRF110A 2315 737 1265 Large

Footway JRF110B 2315 737 1415 Large

Footway JRF110C 2315 737 1565 Large

Footway JBF110A 2315 737 1265 Large

Footway JBF110B 2315 737 1415 Large

Footway JBF110C 2315 737 1565 Large

Footway JRF111A 1690 710 1115 Large

Footway JRF111B 1690 710 1265 Large

Footway JRF111C 1690 710 1415 Large

Footway JRF111D 1690 710 1565 Large

Footway JBF111A 1690 710 1115 Large

Footway JBF111B 1690 710 1265 Large

Footway JBF111C 1690 710 1415 Large

Footway JBF111D 1690 710 1565 Large

48 In Confidence

Footway JMF102A 725 420 450 Small

Footway JMF102B 725 420 600 Small

Footway JMF106B 1310 610 600 Medium

Footway JMF106C 1310 610 750 Medium

Footway JMF106D 1310 610 900 Medium

Footway JMF106E 1310 610 1050 Medium

Footway JMF106F 1310 610 1200 Medium

Footway JB104B 915 445 600 Small

Footway JB104C 915 445 750 Small

Footway JB104D 915 445 900 Small

Footway JMF102B 725 420 600 Small

Footway JMF102C 725 255 450 Small

Footway JMF102D 725 255 450 Small

49 In Confidence

Annex 6– Duct and Pole Access (DPA) digital map tool Fair Usage Policy

Communications Providers (CPs) who use our DPA digital map tool are subject to a fair usage policy. The details of

this policy are outlined below.

CPs can only use and access data as strictly necessary to consume the service and if we suspect any misuses

including but not limited to data mining then we will suspend access until we are confident the tool is and will

continue be used in accordance with the contract and our rules on ‘fair use’.

1. The tool must only be used to extract data necessary for the purposes of CPs planning to build their own NGA

network using our existing duct and pole infrastructure.

2. Information is disclosed in confidence for the sole purpose of consuming PIA.

3. Users must only print scrape and/or download and use to the extent necessary and any images must include the

copyright note.

To ensure the information is used in accordance with the above policy and to provide access on a fair and

reasonable basis there are a number of constraints in place on the system, as outlined below;

1. Search areas will be limited to viewing an area of 1Km. Areas greater than this will not display information on

poles and ducts.

2. Users will be able to make Web Service (XML gateway) calls for an area limited to 1Km, as per the above point.

The file size returned will be limited to the number of ducts (2000) and approximately 2Mb. The search radius will

be reduced on searches that return results greater than the pre-set limit. You will need to run another search from

a different starting position to view the wider area.

3. The web services system will only allow a maximum of 20 requests per minute.

4. Sessions will be logged-out after a period of 30 minutes on inactivity.

5. Should a user enter their log in credentials incorrectly more than 3 times their account will be suspended and

they will have to request for it to be reset by contacting the Openreach Service Desk or their Administrator.

The tool is a ‘BT System’ for the purposes of the Physical Infrastructure Access (PIA) contract and information

obtained from it will remain confidential to BT.

If you have any questions about this fair usage policy please contact Paul Elliott at [email protected]

50 In Confidence

Revisions

S/N Version Author Date Description

1 Issue 1 Paul Elliott 1st August 2018 Draft Reference Offer

Notice

BT maintains that all reasonable care and skill has been used in the compilation of this publication. However, BT shall

not be under any liability for loss or damage (including consequential loss) whatsoever or howsoever arising as a

result of the use of this publication by the reader, his servants, agents or any third party. In the event of a discrepancy

between the contents of this document and the contract the Terms & Conditions shall take precedence. This is a living

document and will be subject to update and change. The information within this document is provided for information

purposes only. The Contract and Price List take precedence.

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