dsc online - hendersonall dsc fee schedules are available for reference. if you cannot locate the...

DSC Online

Customer Self-Service Portal

Instructional Guides

City of Henderson Development Services Center

Building & Fire Safety Instructions

v.7.15.19 Table of Contents 1

DSC ONLINE: TABLE OF CONTENTS

INSTRUCTIONS PAGE

Login, Reset a Password and Create a New Account……………………………………………….. 2

Searching Online Records……………………………………………………………………………………….. 5

Pay an Invoice………..……………………………………………………………………………………………….. 8

Adding and Managing Favorites………..……………………………………………………………………. 11

Estimate Fees………..………………………………………………………………………………………………… 14

Utilizing the Dashboard…………………………………………………………………………………………… 16

Applying for a Permit or Plan....……………………………………………………………………………… 19

View the Status of a Submittal………………………………………………………………………………… 25

Subcontractor Registration……………………………………………………………………………………... 27

Scheduling Inspections……………………………………………………………………………………………. 31

Inspection Results.................………..………………………………………………………………………… 34

Renewing a Business License………..………………………………………………………………………… 37



v.6.19.19 Login, Reset a Password and Create a New Account 2

DSC ONLINE: LOGIN, RESET A PASSWORD, AND CREATE A NEW ACCOUNT

INSTRUCTIONS: To login to an existing account, reset your password or create a new account, please follow the steps below:

1) Visit the DSC Online website at http://dsconline.cityofhenderson.com.a. To login:

i. Click on the Login or Register button from the home menu.

ii. Enter your Email Address and Password in the fields provided.1. If you do not have an Email Address/Password already registered with DSC Online, skip to Step C

below.iii. Mark the Remember Me checkbox to have the system remember your login credentials on this computer.

1. Note: This is not recommended on a shared computer.iv. Click Log In.

1. If you have forgotten your password or want to change your existing password, continue on StepB below.

b. If you forgot your password or need to change your password:i. On the Login or Register page, click Forgot your password?

http://dsconline.cityofhenderson.com/




ii. The page will be redirected to a Forgot Password screen.1. Type your email address into the Email field.2. Click Submit.

iii. An email will be sent to the address that was provided from [email protected]. Make sure to check your spam or junk box, in case the message was filtered.

iv. Open the email and click Reset.1. You will be redirected to a DSC Online page where a new password can be entered and

confirmed.c. To create a new account:

i. On the Login or Register page, click Register

ii. Enter your email address in the Email field and click Next.1. You will be sent a confirmation email.2. Click Confirm in the email.

a. This will open the registration page for DSC Online.iii. Select Register on the landing page.

iv. Fill out the personal information fields.




1. Note: Red asterisk ( * )indicates a required field.v. When finished select Submit.

1. This will activate your username and allow you to login.vi. Please click Log In on the confirmation page and enter in your username and password.



v.6.19.19 Searching Online Records 5

DSC ONLINE: SEARCHING ONLINE RECORDS

INSTRUCTIONS: To search for public records, please follow the steps below: *Note: A login/account is not required to search for a public record found on DSC Online.

1) Visit the DSC Online website at http://dsconline.cityofhenderson.com.a. Click on the Search tab in the top menu bar or click the Search Public Records button on the homepage.

b. Select an option from the Search dropdown menu: All, Permit, Plan, Inspection, or License.i. All

1. Searching by All allows you to search for a list of results by Keyword.a. This searches all fields for instances that match the word or words you type.

2. Checking the Exact Match box limits the search to only results that match exactly what is typed.3. Select Search to execute the search.4. You can filter the results by clicking on an option in the Filter Results menu on the left side of the

screen.

ii. Permit/Plan/Inspection/License1. Searching these fields allows you to narrow your search with specifics.





a. Not all fields are necessary.b. Less information entered will return more results.

2. Type or enter the details for your search and click Search.a. All text search fields are treated as wild card searches.

i. Ex: 240 in the Address field will return1. Street addresses like 240, 2400, 24000, etc.2. Suite numbers like 240, 2400, 24000, etc.

3. Once a search is completed, you may export your search results as a CSV file by clicking theExport button.

a. In the window that appears, name your file by typing in the box.b. Select either Export First 1000 Results default or Export Current View.

i. Current View allows you to export using whatever sort or page you are lookingat.

ii. Note that only the first 1,000 results will save.c. Click Open or Save As to open or save your file to your computer.

4. You can sort the results by clicking on an option in the Sort dropdown menu above the searchresults.

5. To open a record, select the hyperlinked Permit Number/Plan Number/InspectionNumber/License Number.




a. This will pop-up in a new window.6. Once in the record, you can navigate through the tabs to view information regarding that record.

7. If you want to return to your search results, click on the previous window in your web browser.8. If you want to return to the homepage, click the Home tab in the top menu bar.



v.6.19.19 Pay an Invoice 8

DSC ONLINE: PAY AN INVOICE

INSTRUCTIONS: To pay an open invoice(s) for Permit, Plan or Business License fees, please follow the steps below: *Note: A login/account is not required to pay the balance of an invoice. If you do not want to register, skip to Step 2.

1) Visit the DSC Online website at http://dsconline.cityofhenderson.com, and click the Login or Register button on thehomepage.

a. Login using your account credentials.i. Select Dashboard from the top menu.

ii. Midway down the page, you will see My Invoices.1. You have the options to view your individual invoice(s) and pay it or just pay the current and/or

past due balance from the dashboard page by adding it to your cart.iii. To view your invoice(s) prior to paying, select View My Invoices.

1. This page will display a list of all invoices due.2. To filter, select Unpaid, Paid, or Voided in the top left corner.

3. To open an invoice, click the hyperlinked Invoice Number.





a. This will show the details of the Invoice by Fee Name and Amount Due.4. To pay the Invoice, select Add To Cart.5. After adding all applicable invoices to your cart, select Check Out to pay the amount.

6. Fill out the appropriate information for the cardholder, then click Pay Now.

7. Click Continue to Site. This will return you to the payment confirmation page.iv. To pay the Invoice from the dashboard without viewing the invoice, click the Add To Cart button(s) next

to the fee(s) you would like to pay.1. Follow steps 5 through 7 above to complete the payment.

2) To pay an Invoice without logging in, visit the DSC Online website at http://dsconline.cityofhenderson.com, and select PayInvoices in the menu bar at the top of the screen.





a. On the page that appears, enter the entire invoice number in the Invoice Search field and click Search.

i. Note: The invoice number must be an exact match to return results.b. Once the invoice pulls up, you can review the information and click Pay Now in the bottom right corner of the

page.c. Fill out the appropriate information for the cardholder, then click Pay Now.

d. Click Continue to Site. This will return you to the payment confirmation page.


Building & Fire SafetyInstructions

v.6.26.19 Adding and Managing Favorites 11

DSC ONLINE: ADDING AND MANAGING FAVORITES

INSTRUCTIONS: Favorites can be used to quickly add a contact or company to a permit or plan. To add and/or edit your favorites, please follow the steps below:

*Note: This is important, as Companies (Businesses) can be located when adding a permit; however, you cannot add a Contact(Individual) without them being saved in your favorites.



ii. Login using your account credentials.b. Click on the Home button in the top menu and select My Account.

c. At the top of the window, click on the My Favorites tab.





d. Search for a contact (individual) or company (business) by typing the Name, Email, or Company Name in the searchbox and click Search.

i. To select a contact from the list, check the box next to the appropriate contact in the far right, then scrollto the bottom and click Add Selected.

1. Multiple contacts can be selected by checking more than one box.ii. If you were provided a Contact ID from someone, you can also search using that number here.

1. In the search box, type the Contact ID exactly as given to you.2. Check the box marked Exact Match.3. Click Search.

a. Note: The number searched matches the Contact ID number in the right-hand column.Some contacts have letters, symbols, and numbers. These need to be typed out exactlyin the search. Ex: ID-000031001 as seen above.

4. To select that contact, check the box next to the contact in the far right, then click Add Selected.iii. The contact(s) will now appear on the bottom of the page under the heading Favorite Contacts.




iv. To remove a contact, check the box next to the contact and click Remove Selected at the bottom of thepage.



v.6.25.19 Estimate Fees 14

DSC ONLINE: ESTIMATE FEES

INSTRUCTIONS: To estimate fees for a Permit or Plan, please follow the steps below:*Note: A login/account is not required to pay the balance of an invoice. If you do not want to register, skip to Step b.



ii. Login using your account credentials.b. Click on the Fee Estimator button from the top menu.

i. Select Estimate Permit Fees.1. Note: All DSC Fee Schedules are available for reference. If you cannot locate the permit type you

want to estimate, the fee schedule will provide an accurate estimate.c. Select the Permit Type from the dropdown that you want to estimate and enter the date you intend to apply.

d. Select Click Next in the bottom right corner.e. Depending on the permit type, you may be asked to provide More Info on the next page. Look for indications on

the page and fill out all applicable boxes.




v.6.25.19 Estimate Fees 15

i. When finished, click Next at the bottom of the page.f. The next page will display the Estimated Fees for the permit type and information you provided.

i. Note: The fees shown will not include location-based fees like Parks & Utilities. Also, there may beadditional fees associated for services outside those normally provided.

g. If you are logged-in (Step 1 above), and this is a permit that we accept online submissions for, you can select Applyat the bottom right to apply for the permit.

i. This will take you back over the information and prompt you for additional information required tocomplete the application process.



v.6.19.19 Utilizing the Dashboard 16

DSC ONLINE: UTILIZING THE DASHBOARD

The DSC Online Dashboard provides the user the ability to see a visual representation of aggregated data. Users can view data for Permits, Plans, Inspections, Invoices and Licenses. The dashboard displays any information that is connected to the user.

MY PERMITS

1. Attentiona. By clicking on the Attention status circle from the Dashboard, you will be provided a list of all permit numbers

that have been applied for that have a status that may require attention.i. There are various reasons a permit could be flagged for attention.

1. Common reasons: Failed inspections, failed submittals, holds or unpaid fees.2. Pending

a. By clicking on the Pending status circle from the Dashboard, you will be provided a list of all permit numbersthat have been applied for that have a status of Pending, Address attached to the Permit, Type, Status andReason.

3. Activea. By clicking on the Active status circle from the Dashboard, you will be provided a list of all permit numbers

that have been applied for that have a status of Active, Address attached to the Permit, Type, Status andReason.

4. Drafta. By clicking on the Draft status circle from the Dashboard, you will be provided a list of all permits and plans

that have been saved, but not submitted for review.i. These drafts may be incomplete and action may resume at any point in time.

ii. They may also be deleted from this screen if they are no longer needed.iii. Some permit types do not allow drafts.

5. Recenta. By clicking on the Recent status circle from the Dashboard, you will be provided a list of all permit numbers

that have been applied for that have a status of Recent, Project name, Address attached to the Permit, Type,Status and Reason.

6. Option Fields




a. Display: This dropdown box allows you to organize and select one Status type to view.b. Sort: This dropdown box allows you to sort by Permit Number, Project or Address.c. Search Box: This box allows you to search by Permit Number, Project name, or Address by typing in the

information in the box and clicking on the magnifying glass icon.

MY PLANS

1. Attentiona. By clicking on the Attention status circle from the Dashboard, you will be provided a list of all plan numbers that

have been applied for that have a status that may require attention.i. There are various reasons a plan could be flagged for attention.

1. Common reasons: Failed submittals, holds or unpaid fees.2. Pending

a. By clicking on the Pending status circle from the Dashboard, you will be provided a list of all plan numbers thathave been applied for that have a status of Pending, Project name, Address attached to the Plan, Type, Status andReason.

3. Activea. By clicking on the Active status circle from the Dashboard, you will be provided a list of all plan numbers that have

been applied for that have a status of Active, Project name, Address attached to the Plan, Type, Status and Reason.4. Draft

a. By clicking on the Draft status circle from the Dashboard, you will be provided a list of all permits and plans thathave been saved, but not submitted for review.

i. These drafts may be incomplete and action may resume at any point in time.ii. They may also be deleted from this screen if they are no longer needed.

5. Recenta. By clicking on the Recent status circle from the Dashboard, you will be provided a list of all plan numbers that have

been applied for that have a status of Recent, Project name, Address attached to the Plan, Type, Status andReason.




INSPECTIONS

1. Requesteda. By clicking on the Requested status circle from the Dashboard, you will be provided a list of all inspection case

numbers that have a status of Requested, Address attached to the Inspection, Inspection Type and RequestedDate.

2. Scheduleda. By clicking on the Scheduled status circle from the Dashboard, you will be provided a list of all inspection case

numbers that have a status of Scheduled, Address attached to the Inspection, Inspection Type, Requested Dateand Scheduled Date.

3. Closeda. By clicking on the Closed status circle from the Dashboard, you will be provided a list of all inspection case

numbers that have a status of Closed, Address attached to the Inspection, Inspection Type, Requested Date andScheduled Date.

INVOICES

1. To select the Current, Past Due or Total amounts shown, you can use the Add To Cart button to the right of theinvoices.

2. You may access the Invoice by clicking on the hyperlinked Invoice Number and you can access the Permit/Plan/Licenseby clicking on the hyperlinked Case Number.

3. To remove an Invoice from the Shopping Cart, click Remove to the right of the invoice.4. To checkout, click on the Check Out button on the right side of the screen.

a. This will take you to a payment screen to complete the payment for the invoice(s).



v.6.25.19 Applying for a Permit or Plan 19

DSC ONLINE: APPLYING FOR A PERMIT OR PLAN

INSTRUCTIONS: To apply for a Permit or Plan, please follow the steps below:*Note: You must register and login in order to apply for a permit online. If you want to estimate fees only, please refer tothe Estimate Fees guide. Additionally, the term “Case Type” is used to describe either Permit or Plan.



ii. Login using your account credentials.b. Click on the Apply dropdown from the top menu.

i. Under the heading for Permits or Plans, select the case type you want to apply for, or select All.





1. Selecting All will allow you to search for the case type by typing in the search bar or you canscroll down and select Apply under the type you want to apply for.

a. Note: Not all permit types are eligible for online application.ii. The heading of each Step will have important information and instructions.

Steps

Instructions




iii. In Step 1 – Locations, you will add a Location by clicking on the plus (+) icon in the blue box.

1. You may search by either Parcel or Address. Make your selection and enter the information intothe search box.

2. Select Add next to the address you wish to add to the Application.

Instructions




a. Note: Suite/Unit/Building numbers are listed after the address. e.g. The third optiondisplayed above shows a suite number of 105.

3. When you have finished adding the address, select Next on the bottom right of the screen.a. Note: Most case types only have one address.

iv. Continue through the steps following the instructions displayed in the heading. Click Next to continue tothe next Step.

v. On Step 3 – Contacts, you will need to add the Contact(s) associated with the Permit or Plan.1. Click the plus (+) icon to add a contact to the permit.

a. The contact type is indicated by the heading for the plus (+) icon or by the dropdown.




b. Certain contact types have requirements. For instance, if listing a Contractor of any type(like Fire Contractor or Prime in the above image), they must have a Business License and a Nevada State Contractors License in order to be added.

2. In the window that appears, type the Company Name or Email in the box and click Search.

a. Note: You can only search for a Business/Company from this search. To add a contact that is not a company, they must be in your favorites.

i. To add a Company or Contact from your Favorites, select My Favorites.ii. You can add a company to your favorites by selecting the Star icon in the left

column.3. Select the contact to add to the case by clicking the Add button next to the appropriate contact.4. When you have added all contacts to your case, click Next in the bottom right corner.

vi. Continue through the steps following the instructions displayed in the heading. Click Next to continue tothe next Step.

1. Note: There may be some fields that do not apply with your specific plan set or scope of work. Ifthe information does not apply, leave it blank. It is not necessary to enter “0” or “N/A”.

vii. In Step 5 – Attachments, you will upload the applicable Attachments for your case type in PDF format.1. To add an Attachment, click the plus (+) icon and upload the file, or drag the file from your

computer folder into the blue box.

a. Note: Some cases do not need a plan set or application (Ex: HVAC or Water HeaterReplacements). If it does not apply, please select Next in the bottom right cornerwithout uploading attachments.

2. Once all attachments have been added, click Next to proceed.viii. On the final step, Step 6 – Review and Submit, you will review the estimated fees, all information you

provided, and the attachments (if applicable).

http://www.nvcontractorsboard.com/




1. When you have verified all information is correct, click Submit in the lower right corner.ix. If the case type requires payment prior to plan review, a screen showing fees will appear.

1. Pay the fees by selecting Add to Cart and process the payment.a. This must be completed prior to reviews for some case types.

x. If the case type does not require payment prior to plan review, your application will be complete and willbe added to your Pending folder on your Dashboard.



v.6.19.19 View the Status of a Submittal 25

DSC ONLINE: VIEW THE STATUS OF A SUBMITTAL

INSTRUCTIONS: To view the status of a Submittal, please follow the steps below:


a. Login using your account credentials.b. Select Dashboard or Search from the top menu.c. Locate the permit or plan you would like to check the status of the submittal on.

i. Click on the Case Number.1. The case will open. From the summary page, you can see the Submittal and the due date.

ii. Click on the Reviews tab for more information.1. From the Reviews tab, you will be able to see the date received and due date.

a. Click on the review to view any notes.




v.6.19.19 View the Status of a Submittal 26

2. The overall status of the review is show under Status.a. Click the Details button to view any comments/notes

i. The Comments will be shown below after clicking Details.



v.6.19.19 Subcontractor Registration 27

DSC ONLINE: SUBCONTRACTOR REGISTRATION

INSTRUCTIONS: To complete a subcontractor registration on an issued building permit, please follow the steps below:


2) Login using your account credentials.3) Select Dashboard or Search from the top menu.4) Locate the building permit that you would like to register a subcontractor on.5) Click on the Permit Number.6) In the summary of the permit, select the Sub-Records tab.

7) A list of Existing Sub-Permits and Remaining Sub-Permits will be displayed.a. Remaining Sub-Permits indicate the subcontractor registration has not been completed.





8) Select Apply next to the Subcontractor Registration you wish to complete.9) Select Next in the lower right corner for Location. No changes are needed.10) Select Next in the lower right corner for Type. No changes are needed.11) On Contacts you must add the Mechanical, Electrical or Plumbing Contractor.

a. Change the dropdown to the contractor type and click Add Contact

b. Search for the Company by typing the Email Address or Company Name, then click on the magnifying glass tosearch.




i. Note: The Add Contact As dropdown should state Mechanical, Electrical or Plumbing Contractor.c. Select Add next to the appropriate contact.

d. Once you have added the contact, click Next on the bottom right of the Contacts screen.

e. Select Next in the lower right corner for More Info. No changes are needed.f. Select Next in the lower right corner for Attachments. No changes are needed.g. Select Submit if all the information is complete on the Review and Submit page.




i. This will return you to the Dashboard.h. Please allow up to five (5) minutes for the automated signoff of the registration to complete.i. Once completed, you will be able to re-open the building permit to schedule inspections.



v.6.19.19 Scheduling Inspections 31

DSC ONLINE: SCHEDULING INSPECTIONS

INSTRUCTIONS: To schedule an inspection for a permit, please follow the steps below: *Note: You do not need to be attached to the permit to schedule an inspection. However, if you are not attached, you will notreceive updates on the status of the inspection.


a. Login using your account credentials.2) Select Dashboard or Search from the top menu.3) Locate the permit that you would like to schedule an inspection for.

a. Click on the Permit Number.4) The permit case will open.

a. Click on the Inspections tab.





i. A list of Remaining Inspections will be listed at the bottom of the page.b. Click the selection box(es) under Action for each inspection you would like to schedule.

i. Once selected, click the Request Inspection button.

1. Note: If fees are not paid, the checkbox will not appear.2. If the inspection states there are pre-requisites, click the printer icon in the top right to see what

is being held.

c. The page will indicate that one or more inspections are to be scheduled.i. Input the required information.

ii. If more than one inspection was requested, you can schedule each individually, or use the same data forall.




1. Submit will submit a single inspection.2. Request All will submit all inspections that were checked.

iii. A green check will appear under each inspection.1. This means it has been scheduled successfully.

iv. Click Back on the top left of the page to return to the permit.v. Scheduled inspections will now show at the bottom of the page under the heading Existing Inspections.



v.7.15.19 Inspection Results 34

DSC ONLINE: INSPECTION RESULTS

INSTRUCTIONS: To view the results, details and/or notes from the inspector on an inspection, please follow the steps below:


a. Login using your account credentials.2) Select Dashboard or Search from the top menu.3) Locate the permit that you would like to view the inspection information on.

a. Click on the Permit Number.4) The permit case will open.

a. Click on the Inspections tab.

5) Select the inspection you want to view the additional details on by clicking on the number in the View Inspection column.





6) In the next window, you will see the details of the inspection.a. The Inspection Status will list the result of the inspection.

7) For additional details, click on the Checklist tab.

a. Here you will find a list of any comments/notes made by the inspector during the inspection.



v.6.24.19 Renewing a Business License 37

DSC ONLINE: RENEWING A BUSINESS LICENSE

INSTRUCTIONS: To renew an existing business license, please follow the steps below:


2) Login using your account credentials.3) Select Dashboard from the top menu.

a. The Dashboard will display all licenses associated with your user account.

4) If a license is eligible for online renewal, the Renew button will be displayed.

5) Click on the Renew button for the license you would like to renew.a. Clicking the Renew button will send you to the Renewal Workflow.





6) In Step 1 – Type you are able to view the License Type and the Description for the license selected to be renewed. Thesefields are not editable.

7) To continue the workflow, click Next at the bottom of the page.

8) Step 2 – More Info prompts you any applicable declarations as required to continue the renewal. Required declarations areindicated by a Red empty field and asterisk * as seen below.

9) Enter in the declaration, or if no declaration is required, click Next.




10) Step 3 – Attachments allows you to upload any required documents in pdf format by clicking the Add Attachment buttonor dragging the file into the blue box. If no documents are marked Required, click Next to proceed with renewal..

11) Step 4 – Review and Submit allows you to review, but not edit, various pieces of license information. Click Submit whenyou are done reviewing the information.




12) This will take you to the submittal confirmation screen that allows you to add the applicable fees created from the priorsteps to your cart for checkout by clicking the Add to Cart button.

a. NOTE: If multiple licenses are available for renewal, the preceding steps can be repeated until all fees are added tothe cart.

13) From the Shopping Cart, you can review fees and click Check Out when ready to pay.




14) You will be redirected to a secure payment screen where credit card information can be entered. After submitting creditcard information and completing the payment processing steps, you will receive a confirmation message.

dsc online - hendersonall dsc fee schedules are available for reference. if you cannot locate the...

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