Driving Integrated Talent Management in Turbulent Times

About AMN Healthcare

•  The nation’s largest healthcare staffing company providing physician, nurse and allied staffing, physician search, managed services, home healthcare and recruitment process outsourcing

•  Recent acquisition increased our scope of services

•  Powerful long-term industry growth drivers.

• New York Stock Exchange Ticker Symbol: AHS

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Talent Planning

Career & Succession

Management

Talent Acquisition

Total Rewards

Learning & Development

Performance Management

Competencies, Technologies,

Tools & Measurement

How we started our journey….

What happened late 2008 & throughout 2009

•  Business started to decline •  Tough decisions on restructuring, base

pay reductions, benefits and ultimately reduction in force

•  Instituted frost on open positions – closed all open requisitions, committee put in place to prioritize key positions required to support business goals.

•  Business environment worsened – we were unsure of how much the business was going to decline

•  Team members constantly in fear •  Challenge to our culture – Crack in our

foundation

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How did we respond? •  Focused on our true north – kept investing in our

people and demonstrating our values •  Stepped up commitment to transparency •  Enterprise wide equity grant •  Helped leaders lead in difficult times •  One small thing •  Continued evolving our Integrated Talent Management

Strategy –  Continued launch of leadership competencies – Measured engagement –  Launched succession/talent planning –  Created individual development plans in

support of talent

COMMUNICATE, COMMUNICATE, COMMUNICATE

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AMN is a vibrant and innovative company, evolving and transforming to help serve the healthcare community. We provide an engaging, unified, and inspired workplace guided by our core values. We achieve this by connecting with, listening to, and developing our talented leaders and team members; encouraging them to learn from each other and collaborate to reach unparalleled success.

Our Statement

AMN is a vibrant and innovative company, evolving and transforming to help serve the healthcare community. We provide an engaging, unified, and inspired workplace guided by our core values. We achieve this by connecting with, listening to, and developing our talented leaders and team members; encouraging them to learn from each other and collaborate to reach unparalleled success.

Our Statement

Career Connections

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Overview •  Online, centralized resource showing all career paths, position

profiles, development maps and career stories across company

•  All profiles and maps developed in partnership with leaders and top performers – valid, accurate and up to date

Talent Management Integration •  Talent Acquisition team uses profiles for postings and uses

development maps for interview and talent assessment

•  Division managers use profiles for on-the-job training and performance management

•  L & D team uses to develop competency workshops •  Everyone uses development maps for IDPs and career planning

Components of Career Connections

2010 Talent Management update

•  Individual Development Plans

• Weekly Job Postings

•  Expansion & Opportunities

•  Internal Hires

•  Rehire Commitment

•  Pay & Benefit Restoration

• …and we completed a major

acquisition

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Talent Planning

Career & Succession

Management

Talent Acquisition

Total Rewards

Learning & Development

Performance Management

Competencies, Technologies,

Tools & Measurement

Individual Development Plans

Competency Leaning Center Career Connections

Build out of position profiles to include KPIs

Integration of competencies PSP training

Competency based training classes

Leadership Development Pipeline

Competency based interview guides

Annual Succession Planning and Talent Review meetings

Annual Engagement Survey

Reinventing EVP VIP Awards

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2011 Talent Management accomplishments

2011 and beyond

One of five AMN Strategic Initiatives for 2011:

“Achieve optimal levels of team member retention and engagement through our integrated talent management strategy and Employment Value Proposition program”

•  Complete integration of new acquisition into the AMN family – incorporate competencies, leadership approach, values, purpose, EVP and ITMS.

•  Continuing to build succession planning and career connections modules

•  Determine next steps and external promotion of our Employment Value Proposition

•  Continue to measure and stay committed to communication, culture and change

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Your Thoughts & Questions?

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