Driver CommunicationsDriver Communications

Maximize EfficiencyMaximize Efficiency

Improve OperationsImprove Operations

Is it Bull?Is it Bull?

What happens if driver communications is What happens if driver communications is inadequate?inadequate?

What happens if communications are What happens if communications are excellent?excellent?

What is your vision for your company?What is your vision for your company?

ModalitiesModalities

Telephone (find a pay phone)Telephone (find a pay phone) Cell PhoneCell Phone Nextel / MicNextel / Mic RadioRadio PagersPagers Mobile DataMobile Data Wifi Networks Wifi Networks

ProductsProductsKonaWare KonaWare TransportTransport

• Pickup and delivery, OSD, collections, signature capture

• Hours of Service for driver log and vehicle inspection functions

• Intermodal pickup/delivery

• GPS coordinate capture

• Barcode/RFID scanning

• Operates on-line or off-line

• Wide range of devices

Java J2ME -- P&D and Intermodal

Pocket PC P&DPocket PC HOS

User SurveyUser Survey

What is your company doing nowWhat is your company doing now

Would you want to changeWould you want to change

Would your dispatchers?Would your dispatchers?

Would your drivers?Would your drivers?

FrequencyFrequency

How often is contact with the driver How often is contact with the driver neededneeded

WhyWhy

GPS frequencyGPS frequency

GPS and MappingGPS and Mapping

How Much is too Much?How Much is too Much?

Big Brother EffectBig Brother Effect

Big Bother EffectBig Bother Effect

Why Bother EffectWhy Bother Effect

PhilosophyPhilosophy

Is the driver a “partner”Is the driver a “partner”

Is the driver a “resource”Is the driver a “resource”

Should driver’s think, or should they be Should driver’s think, or should they be told?told?

Dispatch StrategyDispatch Strategy

Send All Stops at onceSend All Stops at once UrgencyUrgency ChangeChange

Once dispatch one or two stops outOnce dispatch one or two stops out Nothing to doNothing to do No fore-knowledgeNo fore-knowledge

Customer Service BenefitsCustomer Service Benefits

Real time knowledgeReal time knowledge

Better answersBetter answers

Fewer interruptionsFewer interruptions

EDIEDI

Questions – Driver to DispatchQuestions – Driver to Dispatch

DirectionsDirections

Delay AuthorizationDelay Authorization

Need WorkNeed Work

Too Much WorkToo Much Work

Questions: Dispatch to DriverQuestions: Dispatch to Driver

Where are youWhere are you

When will you be thereWhen will you be there

Do you have roomDo you have room

Do you have timeDo you have time

Did you complete the stopDid you complete the stop

Keeping the Driver HonestKeeping the Driver Honest

Review LogsReview Logs

Plot RoutesPlot Routes

TailTail

Keeping the Dispatcher HonestKeeping the Dispatcher Honest

Planned vs ActualPlanned vs Actual

Time of DispatchTime of Dispatch

Plot RoutesPlot Routes

Check that missed pickups aren’t hiddenCheck that missed pickups aren’t hidden

Keeping the Custom HonestKeeping the Custom Honest

Calls logged after reportCalls logged after report

Authorizations for DelaysAuthorizations for Delays

POD status for eventsPOD status for events

KISSKISS

What makes it work, but keeps it simpleWhat makes it work, but keeps it simple

Printed ManifestsPrinted Manifests

Mobile DataMobile Data

Check CallsCheck Calls

GPSGPS

The FutureThe Future

RFID will communicate directly with the RFID will communicate directly with the systemsystem

Barcodes will contain all informationBarcodes will contain all information

E-CommerceE-Commerce

HOSHOS

Driver Log ComplianceDriver Log Compliance

LiabilityLiability

ToolsTools