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DRAGON PUBLISHED DESKTOP FOR CITRIX Update July 15, 2016

These instructions are based on a Windows 7 workstation with Internet Explorer 9 or higher. Chrome

and Firefox are not currently supported to function with Citrix Receiver at this time. You must have

proper permissions on your workstation to install or uninstall the client if necessary. The following

Dragon patches for VDDNS and the Powermic Extensions will work only on Windows. A clean Citrix

Receiver client install is recommended, but can be avoided if you already have Citrix Receiver installed

and functioning. If there are any connection issues, the Methodist Helpdesk staff will recommend a full

uninstall and reinstallation of Citrix Receiver using the steps in this document.

OPERATING SYSTEM NOTES

WINDOWS 8

If you are using Windows 8, you must uninstall, install, and run Citrix from the Desktop by selecting

the Desktop tile on the main Windows 8 screen as seen in the image below

WINDOWS 10

If you are using Windows 10, Storefront must be launched from Internet Explorer, not Microsoft Edge.

Use the Search function to find Internet Explorer 11. The application can be right-clicked and set to Pin to

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Taskbar for easier access in the future.

UNINSTALLING THE WINDOWS CLIENT

1. Uninstall manually from Programs and Features (finding and uninstalling the application called “Citrix

Online Plugin” or “Citrix Receiver”). After uninstalling via Programs and Features, skip the installation

steps below. If uninstallation was not done in this manner, download the Receiver Cleanup Utility in

Step 2

2. Open your browser and go to http://remotedocuments.methodisthospitals.org/Citrix/Utilities

3. Download the ReceiverCleanupUtility.zip and save it to a known location

4. Locate the zip file you downloaded and open it

5. Execute ReceiverCleanupUtility.exe

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6. A browser window opens, hit any key to continue

7. When the uninstall is complete, select to upload the uninstall information with a Y/N and then hit a

key to close the completed uninstall window

Installing the Client

1. Open Internet Explorer and browse to https://remote.methodisthospitals.org. Add

https://remote.methodisthospitals.org to your Trusted Sites.

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2. If you do not have the Receiver installed, you will be prompted to install the Receiver. Click Install

and you will be prompted to Save or Run. If you save the file, remember the location to which you save the file so that you can go to the file, double-click and install the Citrix

Receiver. If you click Run, follow prompts to approve the install.

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3. Choose defaults to install Citrix Receiver

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4. If prompted, approve the add-on to run on the website.

5. Launch your applications by clicking on the available applications or see the sections below titled

Subscribing to the Desktop as well as Launching and Configure the Desktop.

8. If the above steps do not work for an install, run the uninstall steps again and then download and

install the Receiver from http://receiver.citrix.com

Installing The VDDNS Patch for Dragon

1. Confirm all Citrix applications are closed. If the Receiver icon is in the system tray, right-click and

exit.

2. In a browser go to http://remotedocuments.methodisthospitals.org

3. Click the Dragon link, then Dragon_Citrix

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4. Download and execute the vddnspatch.exe. If using Windows 10, when executing the file, right-click

and Run As Administrator for a successful install.

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5. Accept the defaults through the installation

Mic Setup

1. Plug in your USB mic (either a regular USB mic or the PowerMic) into your workstation, let it find

drivers to configure for the workstation and then continue.

2. If using a PowerMic, you will need to install the Powermic Extensions.

a. In a browser go to http://remotedocuments.methodisthospitals.org

b. Click the Dragon link, then Dragon Citrix

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c. Download the Citrix Client Extension.zip file. From the saved download location, extract the

contents of Citrix Client Extension.zip to a known location

d. Execute PowerMic Citrix Extension Client.msi and accept defaults.

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Subscribing to The Desktop

When you login to the webpage, only the applications which are mandatory to all users or ones that you have subscribed to are shown on your page to subscribe to are shown on your page. You will need to

subscribe to applications to have them shown at login.

1. Open your browser and navigate back to http://remote.methodisthospitals.org and login

2. Select the Plus sign on the left side of the Receiver, then select All Applications

3. Find Dragon Desktop in your list and click the application

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Launching and Configure the Desktop

1. You can then launch the desktop from the application group

2. After the desktop window launches, hit the arrow on the black or translucent tab at the top of the

screen and select Preferences

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3. Select the File Access tab on the left side of the screen. Choose Read and Write

4. Select the Mic & Webcam tab on the left side of the screen. Use my microphone and webcam

5. Launch Dragon from the Desktop and login

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6. If you receive the following error, we will need to setup a profile for the attached USB Microphone:

7. Double-click on the Dragon desktop icon again. When the Dragon logon box appears, click Options. Next check the “Always display Open Profile dialog” box, then click OK.

8. Login to Dragon again, select Source button, then New…

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9. Select USB Microphone (unless you are using a PowerMic) from the pull-down menu in the New

Dictation Source dialog box and choose your amount of training (short is recommended).

10. After setting the audio, continue through all the Dragon setup and training to train Dragon with the USB microphone (unless you are using a PowerMic).

11. Each subsequent login to Dragon on the Dragon Desktop, you must use the profile that uses the USB

Microphone (unless you are using a PowerMic) as the source.

12. After launching Dragon, the USB Microphone (unless you are using a PowerMic) will need to be

turned on and off manually within the program. You can do so by clicking the red microphone icon

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on the system tray or the Dragon bar. It will turn Green. The microphone is then ready for audio

input. To turn off when you are done dictating, click it again. It will pick up all background noise if

you do not turn it off

13. When you are done using the desktop, do not close the window. Hit Start | Log Off to end your

session