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DRAFTFINAL REPORT
18 November 2008
Project duration: 10 April 2007 - 9 December 2008
Evaluation, design of recommendations, capacity building and grant scheme management in the field of active employment measures in Croatia
Contract No: 2005-0505-040101
The European Union’s PHARE 2005 programme for Croatia
Project funded by
the European Union
Project implemented by
Naslovnica Final report ENG NOVA.indd 1 23.11.2008 13:35:55
Evaluation, design of recommendations, capacity building and grant scheme management in the field of
active employment measures in Croatia
Contract No: 2005-0505-040101
DRAFT FINAL REPORT
18 November 2008
Project duration: 10 April 2007 - 9 December 2008
The European Union’s Phare Programme for Croatia 2005
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Table of Contents
Project Outputs on CD-ROM 4
List of Abbreviations 7
Executive Summary 8
1 Implementation Framework 12
1 1 Institutional set-up and overall project organisation 12
1 2 Staff and qualifications 16
1 3 Monitoring and co-ordination arrangements 16
2 Project Performance and Impact 18
2 1 Activities planned and implemented 18
Box: Summary of Evaluation Report 26
Box: Summary of Recommendations 34
2 2 Resources planned and used 51
2 3 Achievements of Results 52
2 4 Problems encountered 52
2 5 Respect of, and contribution to, overarching policy issues 53
2 6 Linkage with other operations, complementarity and sectoral co-ordination between donors 53
3 Sustainability (measures undertaken and prospects for sustainability) 54
3 1 Participation and ownership by beneficiaries 55
3 2 Policy support 55
3 3 Appropriate technology 55
3 4 Socio-cultural aspects 56
3 5 Gender equality 56
3 6 Environmental protection 56
3 7 Institutional and management capacity 56
3 8 Economic and financial viability 56
4 Conclusions and Recommendations 57
4 1 Conclusions on implementation (including critical issues / risks) 57
4 2 Recommendations for future programmes and projects 57
Annexes 59
Annex 1 Updated Logical Framework 59
Annex 2 Updated Implementation Schedule 67
Annex 3 Updated and Final Overall Work Plan 73
Annex 4 Updated Resource Schedule 79
Annex 5 Updated Six-monthly and Final Work Plan 85
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4Project Outputs on CD-ROM
Project Documents
Folder Contractual Documents
1 ToR EuropeAid 123198 Croatia
2 Addendum No 1
3 Addendum No 1 – Synopsis
4 Administrative Order No 21
Folder Working Groups
5 ToR Working Group 1
6 Members of Working Group 1
7 ToR Working Group 2
8 Members of Working Group 2
Component 1 – Evaluation of ALMP Measures
Folder Activity 1 1 – Elaboration of Research Plan
9 Research Plan Evaluation
Folder Activity 1 3 – Implementation of Field Studies
10-21 Questionnaires (12 Files)
Folder Activity 1 5 – Presentation of Research Findings
22 Summary Report on Research Findings
23 German Experience with ALMP (Presentation)
24 Slovenian Experience with ALMP
25 Slovenian Experience with ALMP (Presentation)
Folder Activity 1 9 – Final Draft of the Evaluation Report
26 Evaluation Report ALMPs in Croatia
Component 2 – Drafting of Recommendations
Folder Activity 2 1 – Local Co-operation Concept
27 Concept Note on Local Co-operation
Folder Activity 2 4 – Regional Workshops on First Draft of Recommendations
28 First Draft of Recommendations (Presentation)
29 Concept Note on Local Co-operation (Presentation)
Folder Activity 2 6 – Presentation of Recommendations
30 Presentation of Final Draft
Folder Activity 2 7 – Final Recommendations Report
31 Recommendations (Final Report)
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Component 3 – Capacity Building
Folder Activity 3 1 – Training Programme
32 TNA – Evaluation of Questionnaires
33 Outline Training Programme ALMP, Counselling
34 GSM Training Plan
Folder Activity 3 3 – Develop training materials
35 ALMP-Training, Module I
36 ALMP-Training, Module II
37-46 GSM-Training (10 Files)
47 Training of Counsellors
Folder Activity 3 7 – Monitoring and Evaluation Systems
48 Monitoring and Evaluation
Component 4 – Grant Scheme Management
Folder Activity 4 2 – Training of Grant Assessors
49 Training of Grant Assessors, Evaluation Strategy
50 Training of Grant Assessors, Financial Plan
Folder Activity 4 4 – Training for Grant Beneficiaries
51 Training of Grant Applicants
Folder Activity 4 10 – Budget Clarification
52 Instructions for Budget Preparation
53 Workshop Budget Clearing
Folder Activity 4 11 – Set Up Monitoring System
54 Draft Guidelines on Setting Up a Monitoring System
55 Indicator System, Grant Project Level
56 Indicator System, Grant Scheme Level
57 Template Result Indicators, GS Level
58 Template Common Minimum
Folder Activity 4 12– Support Implementation of Grant Projects
59 Guidelines to GSM Manual
60 Recommendations to CFCU on GS Manual
61 Manual for On-The-Spot Checks
62 Operational Manual (Working Paper)
Folder Activity 4 13 – Reporting of Grant Beneficiaries
63 Guideline Quarterly Report
64-69 Annexes (6 Files)
Folder Activity 4 14 – Reporting on Grant Scheme Progress
70 Guideline on Final Reports
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671 Recommendations Final Phase, Beneficiaries
Folder Activity 4 15 – Workshops for Grant Beneficiaries
72 GS Kick-Off Meeting
73 Vademecum Grant Projects
74 Workshop Reporting
Folder Activity 4 16 – Final Wrap-Up Event
75 Final Wrap-Up
76 Conclusion – Lesson Learnt
Folder Activity 4 17 – Grant Scheme Compendium
77 Compendium of Grant Projects
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List of AbbreviationsALMP Active Labour Market Policy
BA German Federal Employment Agency (Bundesagentur für Arbeit)
CES Croatian Employment Service
CFCA Central Finance & Contracting Agency
CFCU Central Finance & Contracting Unit
CROSTAT Republic of Croatia – Central Bureau of Statistics
EC European Commission
ECD Delegation of the European Commission
EES European Employment Strategy
ESF European Social Fund
ESS Employment Service of Slovenia
GS Grant Scheme
GSM Grant Scheme Management
GVG Gesellschaft für Versicherungswissenschaft und -gestaltung (Lead Company)
IPA Instrument for Pre-Accession Assistance
KE Key Expert
MoELE Ministry of the Economy, Labour and Entrepreneurship
MoSES Ministry of Science, Education and Sports
NAPE National Action Plan on Employment
NGO Non-Governmental Organization
PCM Project Cycle Management
PIU Project Implementation Unit
PRAG The Practical Guide to contract procedures financed from the General Budget of the European Communities in the context of external actions
SC Steering Committee
SPO Senior Programme Officer
STE Short-term expert
TA Technical Assistance
TNA Training Needs Assessment
ToR Terms of Reference
VET Vocational education and training
WD Working day(s)
WG 1 Working Group 1 (Evaluation)
WG 2 Working Group 2 (Recommendations)
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Executive SummaryThis Final Report covers the entire project period from 10 April 2007 to 09 December 2008 At the moment of drafting the present final report, all activities except two final events are completed
1 Implementation FrameworkThere were no significant changes regarding the overall implementation framework as described in the Inception Report
• Minor adjustments had to be made in the description of activities of the Grant Scheme.
• An Addendum stating changes in the Terms of Reference regarding activities and the corresponding use of incidental expenditures has been signed on 5 February 2008
• An Administrative Order regarding the reallocation of working days has been signed on 10 July 2008.
4 meetings of the Steering Committee were held during the course of the project
2 Project Performance and Impact
Component 1: Evaluation of ALMP measures
The evaluation covered the measures implemented in 2006 and the first six months of 2007 It was carried out in four regions: Zagreb, Čakovec, Šibenik and Osijek A Working Group (WG 1) with representatives from CES and stakeholders was set up and a research plan was agreed and communicated
The applied methods were: desk research, field studies in the four regions through interviews and questionnaires sent to employees and employers participating in the measures, focus groups at regional and central level The overall return rate of the questionnaire was 27 2 %
The main results of the research finding were presented and discussed on workshops in the four regions Participants were CES staff from the central and all regional offices and stakeholders
Based on these activities the Evaluation Report was drafted, presented and discussed with labour market experts, the Steering Committee and key CES staff The final draft of the evaluation report was completed and published
The Evaluation Report emphasizes the positive general result that the current measures are regarded as useful and necessary by all stakeholders involved As potential fields for improvement it mentions issues of further decentralisation and subsidiarity in programming and planning, the selection of participants by CES, more transparency, and a more detailed monitoring of the measures for qualitative analysis Last but not least the problems resulting form the dependency on the date of the annual adoption of the budget have been highlighted
Component 2: Design of Recommendations
The same regions as under Component 1 were included and a second Working Group 2 (WG 2) was set up WG 2 was co-ordinated by the CES and had the leading role in the elaboration of recommendations on improved current and new ALMP measures To complement the recommendations a Concept Note on local co-operation was elaborated promoting the establishment of partnership structures within the OP HRD under the IPA programme It suggests that CES takes a leading role in this process offering a support structure at regional level and providing guidelines for the compilation and tasks of regional partnerships
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9As under Component 1 the first draft of recommendations was discussed on workshops in the four regions with participants from CES and stakeholders Ensuingly the final draft was elaborated
The Recommendations cover a wide range of issues to be addressed in order to improve the design and implementation of ALMPs in Croatia They propose to set up an Action Plan defining responsibilities and to develop the absorption capacity for existing and new measures New measures, in particular preventive measures, should be developed The profiling system of CES should be further improved in order to ensure a targeted selection of participants for ALMPs The communication policy has to be further developed in view of the EU guidelines for transparency A modern planning and programming approach should be introduced and the role of local partnerships be further developed
Component 3: Capacity building
A training needs assessment (TNA) was carried out and a training programme was agreed with CES
Training materials were elaborated for training workshops on
• planning and design (Module I), monitoring and evaluation (Module II) of ALMP measures
• Grant Scheme management
• counselling for risk groups
Target group for all training measures were appropriate CES staff from the central and all regional offices
Three 2-day workshops were held on each Module of the ALMP training Altogether, 69 staff participated in Module I, 61 staff in Module II Two 5-day workshops on GS management were held with a total number of 58 staff participating Finally, two 4-day workshops for counsellors dealing with risk groups were implemented with a total number of 42 participants
Component 4: Grant scheme management
The implementation of this Component was taken up immediately upon the start of the project due to the fact that the tender for the 2005 Phare Grant Scheme (GS) had already been launched in March 2007 There was no time for mounting an awareness campaign and the training of potential grant beneficiaries had to be carried out at reduced scale
The project provided technical support and advice for the evaluation procedure and eventually 11 project contracts were concluded in November 2007 out of initially 35 applications
To support the implementation of the projects two workshops were held in the early phase of implementation explaining how to start up and monitor the progress made Additional support was given through visits and drafting of guidelines on implementation, monitoring and reporting requirements
The project also supported the grant managers at CES with advice on the quarterly project reports throughout the implementation period and organized a final wrap-up meeting for the exchange of experience and lessons learnt
A final wrap-up event was organised for the grant beneficiaries to discuss results and lessons learned
Resources planned and used
Project resources were used as planned at beginning with a minor reallocation in the distribution of working days confirmed through an Administrative Order Incidental expenditures were kept within the foreseen budget of EUR 234,500
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10Achievement of results
• Result 1: A comprehensive evaluation report on the current ALMP measures was delivered
• Result 2: Recommendations on the further development of ALMP measures are at hand
• Result 3: CES staff from the Central Office and all Regional Offices participated in the training workshops
• Result 4: 11 Grant Scheme projects were successfully implemented
Problems encountered
The major problem was a bottleneck in the availability of short-term expertise:
• Components 1: The development of the database, the processing of the data and the evaluation of the questionnaires consumed more short-term days than originally estimated
• Component 3: More training could have been delivered in view of sufficient funds from incidentals
• Component 4: The lack of synchronization of starting dates of this project and the Grant Scheme restricted possible support for potential beneficiaries during the application period
3 Sustainability (measures undertaken and prospects for sustainability)
The project aimed at involving the maximum number possible of CES staff from both central and regional level as well as the relevant stakeholders in all activities to ensure transfer of know-how and a close connection with actual needs
• Components 1 and 2: A crucial role was played by the Working Groups, in particular WG 2 The CES expressed the intention to refer to the recommendations proposed in the further development and planning of ALMPs
• Component 3: Appropriate participants from the central and all regional offices were selected for the training workshops with the purpose of creating multiplier effects
• Component 4: The materials, guidelines, instructions etc for the implementation of the grant projects can be used generally within the upcoming IPA grant schemes
4 Conclusions and RecommendationsThe continuous support through CES made sure that the project could be implemented successfully Further, a sufficient number of well designed projects were implemented successfully under the Grant Scheme
To achieve sustainability it is of utmost importance that CES and other relevant stakeholders take the recommendations for improvement of ALMPs on board and integrate them into future Annual Employment Programmes Future programmes and projects should be better co-ordinated There is a need for a closer cooperation between the Ministry of the Economy, Labour and Entrepreneurship, the Ministry of Science, Education and Sports and the Ministry of Finance
Moreover it is recommended to
• further develop local co-operation as suggested in the Concept Note on Local Co-operation
• develop the capacity building activities towards a systematic and comprehensive training programme
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11• bring design, structure and indicators of ALMP measures in line with the EU methodology
• develop a more systematic approach to involve the stakeholders and the regional level in designing, implementing and monitoring of ALMPs
• further develop the monitoring system of active labour market measures taking into consideration the recommendations provided by the project team
• establish contacts to research institutes in Croatia able to carry out independent evaluations of labour market programmes
• develop a communication approach to make results of projects, data and relevant documents available to stakeholders
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1 Implementation FrameworkThe project ’Evaluation, design of recommendations, capacity building and grant scheme management in the field of active employment measures in Croatia’ was implemented under the Phare 2005 Programme in Croatia, area of co-operation: Human Resources Development. Social Cohesion Contracting Authority of the project was the Central Finance and Contracting Unit (CFCU), now Central Finance and Contracting Agency (CFCA), at the Ministry of Finance of the Republic of Croatia
This Final Report covers the entire period from 10 April 2007 to 09 December 2008 The reporting date is 18 November 2008 All activities of the project are concluded by this date except two final events:
• Wrap-up event for the Phare 2005 Grant Scheme projects (Activity 4.16)
• Final project conference
Overviews of activities implemented and resources used are contained in the Technical Annexes to this report:
Annex 1 – Updated Logical Framework
Annex 2 – Updated Implementation Schedule
Annex 3 – Updated and Final Overall Work Plan
Annex 4 – Updated Resource Schedule
Annex 5 – Updated 6-monthly and Final Work Plan
1.1 Institutional set-up and overall project organizationThe following paragraphs summarize the institutional and organizational arrangements as laid down in the project’s Terms of Reference (ToR) The ToR are contained in the accompanying Project Output CD: Folder Contractual Documents
Contracting Authority
Contracting Authority of the project was the Central Finance and Contracting Agency (CFCA) at the Ministry of Finance of the Republic of Croatia
The project manager from the staff of the Tendering and Contract Implementation Division decided on the issues related to the technical elements of the project, as identified in Article 8 of the Special Conditions for Service Contracts in consultation with the PIU at the beneficiary institution Project managers were Ms Ana Kurpes (CFCU) and, from February 2008, Ms Petra Komadina (CFCA), succeeded in November 2008 by Mr Josip Malogorski
Project partner (Beneficiary)
The project partner institution was the Croatian Employment Service (CES), where the project office and the Project Implementation Unit (PIU) were located The PIU was headed by Ms Nada Kerovec, day-to-day activities were co-ordinated with Ms Sanja Mesarov until July 2007, from then on with Ms Tatjana Tihomirović and, in the field of Grant Scheme (GS) management, with Ms Ana Ugrina
The Senior Programme Officer (SPO) was Ms Vera Babić, State Secretary of the Ministry of the Economy, Labour and Entrepreneurship (MoELE). Deputy SPO was Ms Ankica Paun Jarallah, Director General of the CES. The SPO was responsible for the technical management and authorisations associated with the project, follow-up
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13contract implementation and monitoring, approval of contract outputs and confirmation to the CFCA that no technical constraints (as opposed to procedural or budgetary constraints) existed in relation to the CFCA’s processing contractual payments
In accordance with the ToR, the project partner
• chaired the Steering Committee; facilitated the nomination of its members and coordinated with the Consultant the above mentioned tasks
• appointed a member of its staff to liaise with the Consultant, and ensured that the staff at the appropriate level was made available to work alongside the staff of the Consultant The staff of the Project Partner was not paid from project funds
• provided that the PIU gave the necessary support in the implementation of the project, and facilitated the work with the Contracting Authority
• provided to the project experts copies of legislation, regulations, studies, reports and other relevant documents necessary for the implementation of the project
• provided logistical support for the various interviews and training activities, including assistance in the selection of interviewees from different groups of unemployed persons
• provided logistical support for the preparation and implementation of the workshops and project presentations for stakeholders and the public during the inception phase
Steering Committee
A Steering Committee (SC) composed of senior officials and other relevant partners supervised the project The following persons were members of the SC:
• Ms Ankica Paun Jarallah, Director General CES, Chairperson
• Ms Nada Kerovec, Head of PIU
• Ms Rima Joujou-Deljkić, EC Delegation
• Ms Ana Kurpes, succeeded by Ms Petra Komadina, Ministry of Finance, CFCA
• Mr Ante Vučić, succeeded by Ms Ana Puh, Ministry of Economy, Labour and Entrepreneurship
• Ms Mihaela Dubravac Šigir, Ministry of Education
• Ms Mirjana Radovan, Ministry of Health and Social Welfare
• Ms Suzana Kovačević, Central Office for Development Strategy and Co-ordination of EU Funds
• Mr Zorislav Bobus, Government Office for Organisations
• Ms Marijana Filipić, Croatian Employers Association
• Marina Kasunić Periš, Trade Unions
• Mr Heinrich Duffner, Team Leader
The SC met four times on the following dates:
• 09 July 2007
• 23 November 2007
• 10 June 2008
• 04 November 2008
Its main functions were to
• assess project progress
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14• assess the performance of the Consultant
• jointly discuss any critical points or bottlenecks for further project implementation
• propose and discuss remedy actions to be taken in order to tackle problems
• jointly take decisions affecting timing, cost or project contents
• comment and/or discuss the Consultant’s Interim Reports.
Consortium of Consultants
The consortium partners were
• GVG - Gesellschaft für Versicherungswissenschaft und -gestaltung (Lead Company)
• BA - German Federal Employment Agency
• ESS – Employment Service of Slovenia
GVG as the lead company was responsible for the overall co-ordination of the project and the management and supervision of the project office, handled the contractual and financial issues and was the main contact partner for CFCA, PIU and the EC Delegation GVG brought in long- and short-term expertise in all project components Project Director was Ms Birgit Garbe-Emden at the GVG headquarters in Cologne, Germany
BA, the German Federal Employment Agency, contributed information on German experience and expertise through short-term experts (STEs) BA experts participated in the evaluation of ALMP measures and in the elaboration of recommendations on improved and new measures They also elaborated recommendations on how to set up a system of monitoring and evaluation of ALMPs Further, they contributed as trainers on the designing, monitoring and evaluation of ALMP measures as well as on issues of counselling for risk groups
ESS, the Employment Service of Slovenia, was likewise engaged in the project on a short-term basis, contributing experience on best practice in the implementation and evaluation of ALMP measures EES was also involved in the elaboration of recommendations on improved and new ALMP measures
Deviations from the Terms of Reference
The planning of Component 4 required some deviations from the procedure as described in the ToR The tender for the Grant Scheme had already been launched before the start of the project in March 2007 with the deadline set at 5 June 2007. Therefore the implementation of Component 4 had to be taken up immediately upon the start of the project and a number of activities had to be concluded already during the Inception Phase For reasons of clarity the description of Activities 4 6 – 4 9 had to be redrafted without changes regarding the content of the ToR however
A detailed description of the adjustments required is given under Section 2, Component 4, below
Addendum
There were no changes in the overall implementation framework as described in detail in chapter 1 of the Inception Report However, an Addendum was required on
• the precise description of some activities and
• the use of corresponding incidental expenditures
The Addendum was signed on 5 February 2008 (see Project Output CD, Folder: Contractual Documents)
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15Incidental Budget
The provision for incidental expenditure for the project is EUR 234,500 On the basis of the Addendum they were available and used for the following purposes:
• Travel costs and subsistence allowances for missions to be undertaken as part of this Contract from the base of operations in the beneficiary country;
• Costs of the project presentation for a wider community during the inception phase and of the final wrap-up event (activity 4.16) (rent of premises, interpretation, materials and reception costs);
• Costs of meetings of the working group and of the presentations of research findings (activities 1.5 and 1 6) and presentation of the final draft of the recommendations under activities 1 7, 1 8, 2 4 and 2 6 (rent of premises, interpretation, materials, catering and travel expenses)
• Costs of meetings of the steering group under activities 2.2 and 2.3 (rent of premises, interpretation, materials, catering and travel expenses);
• Cost of training needs assessment for the design of the training programme under activity 3.1 (design, dissemination and processing of questionnaires; interpretation, catering, travel expenses for interviews);
• Costs of training workshops for capacity building of the CES staff under activities 3.4, 3.5 and 3.6 (rent of premises, catering, travel expenses, interpretation, training materials and accommodation with full board for the participants of the training);
• Costs of training sessions for grant assessors and grant trainers under activity 4.2 (rent of premises, interpretation, accommodation with full board and travel expenses);
• Costs of trainings of potential grant beneficiaries for EC grant scheme requirements under activity 4.4 (rent of premises, interpretation, accommodation with full board and travel expenses);
• Costs of two workshops for all grant beneficiaries under activity 4.15 (rent of premises, interpretation, materials, catering and travel expenses);
• Costs of the project’s final wrap-up event (rent of premises, materials, interpretation and reception costs);
• Costs of publications: visibility brochures on the project at the inception phase (at least 1,000 copies), questionnaires for the evaluation tasks, the evaluation report, the recommendations, materials for meetings, the consolidated training materials and the compendium of projects funded (design and printing)
Administrative Order No 21
An Administrative Order regarding the reallocation of the experts’ working days has been signed on 10 July 2008 It specifies
• an increase in Key Experts’ WDs from 450 to 459
• a decrease in Senior STE WDs from 300 to 282
• an increase in Junior STE WDs from 200 to 209
(See Project Output CD, Folder: Contractual Documents)
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161.2 Staff and qualificationsThe project team consist of three long-term Key Experts (KE) and two permanent office staff, as well as international and local short-term experts
Key Experts
• KE 1: Mr Heinrich Duffner worked as full-time international team leader and capacity building expert with an input of 320 working days (WD)
• KE 2: Ms Liliana Anghel contributed to the project as ALMP expert and was mainly responsible for the implementation of Components 1 and 2 Together with the team leader and key expert 3 she was also involved in Component 3 Her input was 262 WD
• KE 3: Dr Heidelore Rathgen contributed to the project as advisor on grant management. She was responsible for the implementation of Component 4 and the GS Management (GSM) training with an input of 197 WD
Short-term experts
As already mentioned, international short-term experts came from GVG, BA, and ESS Local short-term experts contributed as ALMP experts, interviewers, grant trainers and grant assessors The total input of short-term expertise was 491 WD
Office staff
To support the work of the technical assistance (TA) two persons were engaged on a full-time basis:
• Ms Santa Domian-Zviedre, followed in April 2008 by Ms Melani Marković, as Project Assistant and Office Manager
• Ms Mirjana Travar as interpreter and translator
1.3 Monitoring and co-ordination arrangementsGVG as the lead company of the Consortium continuously monitored the project according to standard procedures Project monitoring and evaluation was based on a periodic assessment of progress on delivery of specified project results and towards achievement of project objectives To ensure close coordination with the partner institution the project team and the PIU held regular meetings
The Contracting Authority monitored the overall implementation of the project assisted by the European Training Foundation
Indicators
The indicators of achievement of the project’s overall and specific objectives as defined in the ToR are somewhat elusive Following the discussion at 1st Steering Committee they were slightly modified as presented in the Logical Framework (see Annex 1 - Updated Logical Framework)
Overall objective
• Employment rate of the groups threatened by social exclusion
• Percentage of the groups threatened by social exclusion in total unemployment Percentage of the groups threatened by social exclusion in total unemployment
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17As indicators of the overall objective they are fairly general and can only be assessed in the long-run, e g after conclusion of the Grant Scheme projects through an evaluation on how the results achieved influenced the employability of the target groups The level of employment mainly depends on the general economic development and other factors which are far beyond the reach of influence of any single project A successful project can certainly contribute to the achievement of these indicators, but for obvious reasons it is impossible to quantify this contribution (e g there is no control group) - in particular not within the time frame of a project
Specific objectives
• Level of labour market agents’ skills and knowledge on ALMP achieved
• Level of final beneficiaries’ skills and knowledge relevant for their employability
It would be difficult make precise comparisons of skills and knowledge since they are not measurable on a numerical scale and the current level is unknown As mentioned, an ex-post evaluation could contribute to the assessment of the degree of achievement of these indicators Such an evaluation could focus on the persons trained and the topics of training to find out about the improvement of skills and knowledge
Results
The following indicators of achievement were set in the ToR and the Logical Framework regarding the project’s results:
Component 1:
• The Evaluation report finished
Component 2:
• The number of current effective ALMP measures recommended for continuation
• The number of new recommended ALMP measures
• The concept of new measures and improved ALMP drafted and agreed with the CES and relevant stakeholders
Regarding the indicators for Component 2 it should be taken into account that the number of measures recommended alone is meaningless without reference to their quality Therefore, the recommendations elaborated focused on the general proposal for the design, implementation and monitoring of the ALMPs
Component 3:
• Number of the CES staff trained for management and implementation of ALMP measures and Grant Scheme
• The number of trainings organized for the CES staff
Equally, the number of persons trained in itself is a weak indicator without reference to the quality Therefore, the emphasis was on training the relevant topics and targeting potential multipliers
Component 4:
• The number of applications that entered the assessment procedure
• The number of applicants that signed the Grant contract
• The number of successfully implemented projects within the Grand Scheme
• Number of final beneficiaries included in the Grant Scheme projects
Some of the criteria under component 4 could hardly be influenced by the project due to the early launch of the tender and, correspondingly, the early deadline for applications Therefore, it was neither possible to mount an awareness campaign nor to carry out extensive training for potential applicants Due to the pressure of time it was agreed at the kick-off meeting on 13 April 2007 to reduce the training for potential applicants from the initially planned three to two days The nevertheless considerable achievements in this Component resulting in 11 successfully implemented grant projects should be measured against these restrictions
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2 Project Performance and ImpactThe following description of the project’s performance and impact covers the entire project period from 10 April 2007 until 9 December 2008
The project had to cover a systematic evaluation of the experiences with Active Labour Market Policy (ALMP) implemented by the Croatian Employment Service (CES), the design of a comprehensive system of ALMP measures, the training of a management team within the CES and to provide assistance with the implementation of the Phare 2005 Grant Scheme ‘Active Employment Measures for Groups Threatened by Social Exclusion’ Accordingly, it was subdivided into four components
Component 1: Evaluation of the ALMP measures in Croatia
Component 2: Design of recommendations and new ALMP Measures
Component 3: Capacity building
Component 4: Grant Scheme management
The situation as it was found by the experts at their arrival in Croatia in April 2007 was somewhat different from the situation as indicated by the ToR since the tender of the Grant Scheme had already been launched This was due to the fact that the disbursement period for the grants originally ended in late 2008 Therefore, the tender procedure had already been opened in March 2007, and the time for applications ended on 5 June 2007. In the meantime the implementation period of the whole Phare 2005 programme was extended to November 2009
As the management of the Grant Scheme was one major obligation of the project the implementation of Component 4 had to be taken up immediately in April 2007 The project team allocated a considerable amount of time to carry out the necessary activities – hire grant trainers and assessors, organise training for trainers, assessors and applicants, establish a help desk, etc To compensate for the time needed CFCU agreed to extend the inception phase by 2 weeks until 19 June 2007.
2.1 Activities planned and implementedThe activities were implemented in accordance with the planning as described in the Inception Report and the adjustments agreed upon in the Addendum There were only minor deviations regarding the timing of some activities or events without influence on the expected results
Activities during Inception Phase
The Key Experts held meetings with various stakeholders to make them aware of the project and to ensure their participation and commitment They also drew on the experience of the projects working with the beneficiary:
• CARDS 2003 Decentralisation and Reorganisation of the CES
• CARDS 2004 Local Partnerships for Employment
To complement their overview the Key Experts established contact with projects working in related fields, in particular
• CARDS 2003 Upgrading of VET Schools – Establishing Centres of Excellence
Supported by the Regional Offices in Rijeka, Split, Zagreb and Osijek the Team Leader and the ALMP expert held one-day workshops to present the project to stakeholders in the corresponding regions Altogether 83 persons participated in these meetings from 4 – 11 June 2007, 22 in Rijeka, 13 in Split, 31 in Zagreb and 15 in Osijek.
In addition, due to the a m circumstances under Component 4, the GSM key expert 3 Heidelore Rathgen already started and completed the aforementioned activities 4 1 to 4 5 within the inception period These
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19activities included the recruitment of grant trainers and grant assessors, training of grant assessors, the training of potential grant beneficiaries and the establishment of help desks A detailed description is given under the respective activities
Component 1: Evaluation of the ALMP measures in Croatia
The evaluation of the Active Labour Market Policy (ALMP) measures as implemented by the Croatian Employment Service during the year 2006 and the first six months of 2007 was the starting point of the project The findings of this evaluation served as a basis for the design of recommendations on improved and new ALMP measures (Component 2) They also contributed to the capacity building activities for CES (Component 3) Moreover, the activities carried out under this component were implemented with the purpose of transferring know-how on the evaluation of ALMP measures to the stakeholders within and outside the CES Ms Liliana Anghel was the Key Expert in charge of implementing this component
Regions included in the evaluation
To put this task into practice four regions had been selected for field studies In addition to Zagreb City, as postulated by the ToR, the Regional Offices Osijek, Šibenik and Čakovec were selected according to the following criteria:
• Number of beneficiaries (unemployed and employers) of ALMP measures
• Coverage of all ALMP measures including those addressing the Roma population
• Representativeness regarding the different regional labour market and economic characteristics
• Quality of data and information at regional level
• Willingness and availability of the Regional Offices to take on additional tasks
To enhance the co-operation with the CES offices in the four selected regions and to inform them on the state of the project the contact person at the PIU (Tatjana Tihomirovic), the Team Leader (Heinrich Duffner) and the Office Manager (Santa Domijan-Zviedre) visited the corresponding offices in Zagreb, Osijek, Šibenik and Čakovec between 7 and 13 September 2007
Working Group 1
To allow for a tight co-ordination of the activities under this Component with the CES a Working Group (WG 1) was set up in June 2007. On its constituent meeting on 28 June 2007 the initial members of the WG (with representatives of the CES at central level) decided on the aforementioned regions to be included in the evaluation and the field studies. From its second meeting on 19 July the Working Group comprised 12 members:
• the ALMP expert Ms Liliana Anghel (Key Expert 2)
• 3 representatives of the CES at central level
• 4 representatives of the CES at regional level
• 1 representative of the Statistical Office (CROSTAT)
• 1 representative of the Ministry of Economy, Labour and Entrepreneurship
• 1 representative of the Union of Autonomous Trade Unions
• 1 representative of the Employers’ Association
All activities within Component 1 were implemented through the permanent involvement of this Working Group This approach is regarded as a capacity building measure to ensure a smooth transfer of knowledge and expertise The short-term experts involved in the evaluation participated in the meetings of the Working Group (For details see Project Output CD, Folder: Working Groups)
The work on Component 1 was completed in June 2008.
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20
Activity 1 1: Elaboration of Research Plan
The Key Expert Liliana Anghel (Key Expert 2) and Working Group 1 developed a research plan to guide the evaluation The plan was agreed with the PIU and CES at central level (see Project Output CD, Folder: Activity 1 1 – Elaboration of Research Plan)
The research plan outlines the methodology of the evaluation At its core was a set of combined quantitative and qualitative instruments comprising mainly:
1 Desk research: review of available materials, documents, legislation, statistics etc and analysis of relevant statistics and documents
2 Field studies in the four target regions, based on
• Structured group interviews with Regional CES staff and Employers from these regions,
• Focus Group meetings in each target region, covering additionally representatives form trade unions, employers’ associations, local governments, and civil-society representatives from NGOs
• Launch of 5 questionnaires, addressed to individual participants (for each kind of measure), and to employers
3 One Focus Group meeting at national level with CES and main stakeholders
Apart from these more specifically designed instruments, numerous formal and informal meetings to gather and to clarify issues of documents and statistics provided by the beneficiary, complemented the set of tools applied The research plan contains a detailed description of these instruments and their implementation as well as the criteria for the selection of the four regions to be included In particular, it covers the following topics:
• Establishment of connections with key stakeholders, institutions and authorities, NGOs etc. at national level
• Criteria for selecting the regions for the field studies (Activity 1.3) and the administration of the questionnaires
• Criteria for selection of the target population of the field studies (beneficiaries of ALMP measures, CES staff and other institutions, local authorities to be included in the field studies and administration of the questionnaires)
• Selection of the specific target population (ALMPs beneficiaries and other institutions, local authorities, social partners, staff of regional and local CES) to be interviewed or to participate in focus groups meetings and the administration of the questionnaires
• Development of a proposal for different types of personalized instruments (interviews, focus groups, questionnaires, etc ) to be used in the field studies, including suitable methods to apply them (for example interviews by visits, by phone, questionnaires to be sent etc )
• Development of specific questions of each personalized instrument regarding the aspects to be evaluated, including the personalized research instruments to be applied
• Proposals for data processing, reporting process and format
• The general draft schedule (time frame) of implementation of the field studies (interviews / questionnaires, focus groups etc ), proposals for the cooperation between interviewers and staff within the four regions, different tasks and responsibilities
• Development of training materials for interviewers - specific instructions and other relevant materials
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21The elaboration of questionnaires, topics of the structured interviews and focus groups for the field studies were completed in close co-operation with WG 1 during the first reporting period This includes the administration plan for interviews, focus groups and distribution of questionnaires regarding areas of research and target population (CES central and local level / institutions / beneficiaries of ALMP measures / other relevant stakeholders) as well as instructions and training materials for the interviewers
Activity 1 1 was completed in September 2007
Activity 1 2: Communication of the research plan at regional level
The research plan was communicated to the four selected regions through the members of Working Group 1 The visits to the Regional Offices in Zagreb City, Osijek, Šibenik and Čakovec mentioned above also served this purpose
Activity 1 2 was completed in September 2007
Activity 1 3: Implementation of field studies in Zagreb and selected regions
Field studies in the four regions were carried out in October 2007 through personalized instruments consisting of interviews in the four regions, focus groups at regional and national level and through questionnaires
The instruments applied covered procedural aspects of ALMP measures (the system for designing, programming, implementation, monitoring and evaluation) as well as some aspects related to their effects, results and impact Topics related to CES co-operation with local stakeholders and training needs were also included Data and information collected through the field studies were processed by the project team and summarized by the Key Expert
Field visits: interviews and focus groups
A team of 8 interviewers was trained for the field visits through a workshop held by the Key Expert on 12 October 2007 The interviewers received instructions and guidelines for the interviews and focus groups and a tool kit for implementing their tasks The materials were complemented by background information on ALMP measures in Croatia and additional information on general topics such as Employment and Labour Market Policies, European Employment Strategy and the New Integrated Approach, and Instrument for Pre-Accession
The group interviews took place during the week from 15 - 19 October 2007 Four groups of two interviewers each visited the regions Zagreb, Osijek, Šibenik and Čakovec where they interviewed selected employers and CES staff They also organized discussions with focus groups (FG) of the local stakeholders Altogether 136 people, representatives of employers, of CES central and regional level and of other relevant stakeholders, were included in the interviews and FG meetings The experts received strong support by the Regional Offices in carrying out these tasks The field visits were successful regarding participation and delivered useful insights
The focus group meeting with the national stakeholders on 30 October 2007 suffered from low participation Only 5 of the 12 institutions invited attended the meeting Relevant stakeholders such as Ministry of Education, Trade Unions, Employers’ Association were not present and the representative of the Ministry of Economy, Labour and Entrepreneurship could participate only during the first half of the meeting
On the basis of the summary report of four regions and findings/feed-back in the National Focus Group a comprehensive Summary Report comprising aspects related to programming, implementing, monitoring and evaluation as well as CES cooperation with employers and local stakeholders was developed
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22Questionnaires
Questionnaires were distributed to all participants, employers and individuals, who participated in ALMP measures in the four regions This was necessary to ensure that a representative number of potential respondents could be reached (The questionnaires sent out are contained in the Project Output CD, Folder: Activity 1 3 – Implementation of Field Studies)
Information necessary for the handling of the questionnaires was only partially available at CES central level Therefore, the 4 selected Regional Offices were requested to provide the e-mail addresses of the companies participating in the measures during the year 2006 and until 30 June 2007. In view of the fact that around 40 % of the firms (beneficiaries of ALMP measures) have no e-mail address registered by CES central or regional level it was decided that all beneficiaries will receive the questionnaire by regular mail
The overall production and distribution of the questionnaires was handled by the project team However, as the personal data of participating employees are confidential the CES labelled the envelopes of the corresponding questionnaires Employers participating in Measure 5 1 (Training for Known Employers) were requested to distribute the questionnaire to the corresponding employees since their current addresses are not registered by the CES
The official deadline for returning the questionnaires was set at 29 October 2007 The following table gives an overview of the number of questionnaires sent out and returned
Questionnaires distributed and returned
Employers Employees Total
Questionnaires sent out 1,286 2,857 4,143
Questionnaires returned 373 753 1,126
Return rate (%) 29 0 26 2 27 2
The total return rate of 27 2 % was considerably higher than expected (and also higher than usual for comparable surveys) The result can be regarded as statistically significant and representative
As a by-product, the criteria applied for the selection of the regions implied that the returned questionnaires covered a considerable subset of all companies and employees countrywide participating in ALMP measures during the period analyzed by the evaluation
Beneficiaries of ALMP countrywide
Beneficiaries 2006 2007 (1st Half)
Employers 2,572 962
Employees + participants in training 5,267 2,811
Source: CES Database of ALMP Statistics
In combination with the fact that ALMP measures are designed at the national level the result achieved can be regarded as largely representative for the entire country
Activity 1 3 was completed in November 2007
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23Activity 1 4: Assessment of the success of ALMP measures and the efficiency of the system for management
and implementation
The assessment of the ALMP measures covered desk research as well as the evaluation of the results obtained through the field visits and questionnaires
Data research
• Relevant documents and materials related to employment and labour market policies were reviewed. The main socio-economic indicators, in particular data and statistics on labour market and registered unemployment, were collected and analysed
• A database was constructed for the information to be collected from the research instruments. To achieve this, the database of participants in ALMP measures as received from CES was edited and processed for the purposes of the evaluation and the development of specific statistics More specifically, it was processed and analyzed at the level of the entire country and of each region regarding the number of participants, structure by age-groups, gender, level of education, duration of unemployment, work experience, etc On this basis the final detailed statistical data on ALMP measures were calculated
• The data received were also used for the distribution of the questionnaires. In particular, it was necessary to complete the contact data of all employers and to eliminate rejected applicants from the list of employers participating in ALMP measures
• An inventory of registered unemployment statistics was set up and more specific statistics were obtained from the CES and other publications for the purpose of a detailed comparison with the ALMP statistics
Field research
To evaluate the main findings from the field studies a qualitative analysis of the reports on the visits in the 4 regions was carried out The analysis covered the findings from interviews and focus group meetings at regional level complemented by the results from the focus group meeting at central level It addressed the following topics
• programming and implementation of ALMP measures
• monitoring, evaluation and reporting
• proposals for improvements
• co-operation between local stakeholders
To evaluate the returned questionnaires a comprehensive database was developed by the TA into which the data from the 1,126 returned questionnaires were entered and processed In addition a sample of 10% of the input in the database was checked in terms of data correctness – only 2 mistakes detected (0,01% of the total input)
Summary Report on Main Research Findings
After processing the information collected via interviews, focus groups meetings and questionnaires a first Summary Report on the main research findings was drafted For this purpose the findings of the different instruments were cross-checked and the statistical data available were analysed
On the basis of the results of field studies and desk research the report covered aspects related to the process (the system for designing, programming, implementation, monitoring and evaluation) and some aspects related
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24to effects, results and impact of ALMP measures, CES cooperation with other local stakeholders as well as CES training needs
Activity 1.4 was completed in January 2007.
Activity 1 5: Presentation of the research findings in four regions
The findings of the field studies and the assessment of the ALMP measures were presented to and discussed with the stakeholders of the four regions Four one day workshops were organized in
• Šibenik 28 January 2008
• Zagreb 29 January 2008
• Čakovec 30 January 2008
• Osijek 31 January 2008
In addition to representatives of PIU and Central Office and members of Working Group 1 for each workshop 3 persons from the respective Regional Office and 2 stakeholders from the region plus CES representatives and their stakeholders from neighbouring regions (5 each region) were invited Altogether 117 persons were invited, 104 participated
At the workshops a concise version of the ‘Summary Report on the Main Research Findings’ was distributed (see Project Output CD, Folder: Activity 1 5 – Presentation of Research Findings), presented to the participants from the regions and it was discussed
• whether the findings reported are in line with their experience,
• what other aspects related to programming, implementation, monitoring/evaluation of ALMPs have been raised in their regions, and
• what are their proposals for improvement of the current measures or the design of new ones.
The presentation was complemented by presentations of experts from the Employment Service of Slovenia (ESS) and the German Employment Agency (BA) who informed on the experience in their countries regarding ALMP measures (see Project Output CD, Folder: Activity 1 5 – Presentation of Research Findings)
Activity 1.5 was completed in January 2008.
Activity 1 6: Elaboration of the first comprehensive draft of the evaluation report
The first draft of the evaluation report summarizes the results of data research, field studies, interviews and the four workshops held at regional level in January 2008 into a comprehensive evaluation document reporting on the process of designing, implementing and monitoring as well as aspects related to effects and extensiveness of the current ALMP measures in Croatia It also contains a detailed description of the methodology, the research plan, the implementation process of the evaluation, as well as the outcomes of the evaluation
Activity 1 6 was completed in May 2008
Activity 1 7: Discussion of research findings with labour market experts not represented in the Steering Committee (SC)
The research findings were discussed with labour market experts on 2 June 2008 to include their views in the evaluation report to be presented afterwards to CES key staff and the SC To ensure the involvement of other
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25expertise in the field of labour market and to achieve a common understanding of the evaluation results the project invited representatives of 15 institutions (among them the Economic Institute, Institute of Social Sciences, University Faculties of Economics and Law, Agency for Adult Education, VET Agency, Agency for Science and Higher Education, two private job placement agencies etc ) for a one-day workshop in order to
• present the research findings,
• get feedback on the presented results,
• incorporate the comments and proposals into a comprehensive draft report.
11 persons from the invited institutions participated in the discussion
Activity 1.7 was completed in June 2008.
Activity 1 8: Present first comprehensive draft to CES key staff and SC
The draft evaluation report and research findings were presented and discussed with key staff of CES and members of the Steering Committee on 10 June 2008 in the frame of a one-day workshop.
Activity 1.8 was completed in June 2008.
Activity 1 9: Compilation of the final draft of the evaluation report
The KE Ms Liliana Anghel elaborated the final draft of the evaluation report and submitted it to the CES integrating the results of the workshops with CES, Steering Committee, labour market experts and the discussions with other relevant labour market stakeholders
The final evaluation report was posted on the project website (see Project Output CD, Folder: Activity 1 9 – Final Draft of the Evaluation Report)
Activity 1.9 was completed in June 2008.
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26Overview of the Evaluation ReportThe main findings of the evaluation are presented in Chapter 4 of the Evaluation Report (see Project Output CD, Folder: Activity 1 9 – Final Draft of the Evaluation Report) For a quick overview they are also summarized, commented and discussed in the Executive Summary The findings address the aspects mentioned by the ToR, but re-grouped in order to have a logical structure in our presentation The presentation also reflects the structure of investigated topics in the personalised research instruments, as follows:
1 ALMPs implemented by CES
2 Programming the ALMPs
3 Implementation of ALMPs
4 Monitoring, evaluation, reporting of the results of ALMPs measures
5 Cooperation between local stakeholders/social partners, local partnerships for employment, CES cooperation with employers, local stakeholders and social partners
In the box below we present some of the main findings of the evaluation focusing more on weaker aspects or problems, aspects taken into consideration in the elaboration of the Recommendations Report It should be noticed, however, that regarding some of the weak aspects there were already discussions within CES on possible solutions for improvement In view of this, we emphasize that the entire Evaluation Report should be read in order to get a real picture of the ALMPs system in Croatia
Summary of main findings of the evaluation
Positive general result
By the major part of respondents, ALMPs are regarded as good, useful and necessary They would recommend the measures to friends, colleagues etc and will continue to use ALMPs measures in future
This overall judgement we found at all types of stakeholders (employers, individual participants in training and employment/work schemes, CES staff, representatives of trade unions and employers associations, local government representatives, and NGOs as representatives of civil-society)
As the design and implementation of Labour Market Policies in general need the commitment and work of a multitude of stakeholders, this positive general result is a good starting point for any further development and future reform of active labour market policies for Croatia
Programming of the measures
• Some strategic documents developed but a comprehensive Employment Policy not yet in place (stakeholders central level)
• A system of accompanying measures to ensure full access of people to the measures is not in place as it is in other EU member states
• Major part of employers-respondents have no HRD strategy developed/small size companies in need for some support in developing such strategies
• ALMPs programmed on the basis of NAPE and EU employment guidelines; the specific characteristics of Croatian labour market should be more considered (stakeholders)
• Better programmed than the previous cycle, better coordinated in the frame of NAPE
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27• Involvement of stakeholders/social partners at the central level is in place but,
• At the regional/local level no or very little involvement of stakeholders/ social partners, process of programming ALMPs perceived as a “top-down” approach
• Coordination, cooperation on employment issues - quite weak in general, especially as regards inter-ministerial cooperation, lack of staff
• Target groups– in general well defined and matching the ones in need for support, with some exceptions (i e disabled, Roma)
• Level of incentives- in general satisfactory; need for increase of employment promotion, especially disabled persons, Roma population as well as for public works
• In general measures in line with target groups’ needs, especially unemployed, but not in line with regions’ specific needs and characteristics/ differences
• Budget allocation - centralised, no budget allocation per regions
• Publicity was organised, but of lower quality in comparison to the previous cycle; no strategic plan for all CES offices; information is perceived as being „too boring“
Implementation of ALMPs
• Procedures have been improved and are more transparent in current ALMPs cycle but administrative practice is too bureaucratic
• Eligibility/conditionality criteria are more complicated and restrictive but on the other side prevent the misuse of funds
• Experience with target groups (unemployed) - no major difficulties in the initial phase; the selection was done directly by companies but difficulties in finding replacements
• Major part of individuals-respondents, learned about the measures directly from employers and only a small part from CES, but in general the counselling services are well appreciated
• Services provided to the target groups (unemployed) - the most common “the introductory training at working place by guidance from colleagues”
• Most of employers appreciated the unemployed integrated well to the working places
• Money flow/payments – significantly improved
• Continuity of measures- not possible due to state budget procedures
Difficulties in implementation:
• Eligibility criteria for unemployed/registration period – especially difficult to find replacements
• Eligibility and conditionality for employers - increase of average number of employees or capital investment, especially for companies with seasonal activities (tourism, construction, agriculture)
• No possibility of „probation period“
• Number of possible employment subsidies limited for newly registered crafts and trades
• NGOs not eligible
• No possibility to combine incentives measures with the training measures
• Measure 4 (Co-financing employment of special groups of unemployed persons) - information on all special groups under specific measures are not known for all employers
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28• Measures addressing Roma people - Roma people do not declare their ethnic status (according to
legislation in place)
• Measure 2 (co-financing employment for long-term unemployed) - long-term unemployed needed additional support
• In one region problems with differences in wages established by the measures and the ones in place for the same category of employees occurred
• Lack of experience of newly established companies led to the termination of a number of contracts and difficulties in recovering incentives
• No obligation of extension of the working contracts
• In some cases low motivation to work
• CES had difficulties in making a good pre-selection – dissatisfaction of employers, especially at small size companies
• No standard procedures on informing subsidised individuals on their participation in ALMPs
Some difficulties mentioned by individuals:
• “Short term-employment and no guarantees for maintaining jobs at the end of measures”
• “Un-professional behaviour of employers”
• Measures are considered inadequate for disabled, older, women with children
• The information on ALMPs is considered to be insufficient
• “Insufficient practical training” etc.
Extensiveness, outputs and coverage rates:
• Total number of participants - 8078 persons (2006 and 2007 by 30 June):
- only 10,1% of total number of participants in the previous ALMPs cycle 2002-2005 (3 years)
- only 1,6% of registered unemployed at the end of 2006, and in 2007 (by 30 06) only 0,9% respectively
• The biggest participation - in Measure 5.2, Co-financing education for unknown employer, followed by the measure 2, Co-financing employment for long-term unemployed
• Except measures for Roma people (in general very low number of participants), the smallest measure was Measure 5 1 a, Co-financing education for known employer- newly-employed, and Measure 4, Co-financing employment of special groups of unemployed persons
• Regions are differently covered compared with their needs as identified by statistics (registered unemployed/ unemployment rates)
• Coverage rates for specific groups of participants underrepresented in the ALMP measures
- Age-groups above 30 years
- People without any education, uncompleted basic school, or basic school
- Female participants
- Participants with 0-6 months,3- 8 years, 8 years and more of duration of unemployment
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29Some financial aspects:
• Total amount of funds (year 2006 and 2007, by 30 June) - around 139 M HRK or around 20 M Euro; more than 72% of expenditure covering 3 measures; the rest for other 7 measures; a roughly 60% absorption of planned funds
Effects at individual level:
Individual participants rated measures in general as having a good impact/effect on:
• Job stability/ job satisfaction/ plans for future/ mobility
• Work, such as: up-to-date with the profession, job as an incentive to learn, self confidence related to job chances
• Financial situation/social life/ individual stabilization/self confidence/optimism about the future
Monitoring/evaluation/reporting
• “Standardised” system, for administrative purposes and less for strategic decision-making
• Not enough/ suitable for detailed/more qualitative analysis
• No definition of “success” of measures; usual criteria for monitoring success: number of participants and money spent
• Effects of the measures (after the end of measures) are not analysed
• Data and statistics not harmonised at national level and not harmonised with EU methodology/standards
Cooperation between local stakeholders/local partnerships for employment, CES cooperation with employers/social partners
• Some partnerships exists in some regions but no institutionalised system in place:
“lack of coordination, tolerance, trust”
“too centralised system”
• NGOs and unemployed associations felt they are left out of partnerships
• Major part of employers – respondents consider CES services useful, but to different extent ; still the ad-hoc contact is predominant, and only for a small percentage the contact is regular and established by both sides
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30Component 2: Design of recommendations and new ALMP measures
To implement this Component the same regions as under Component 1 were included, namely Zagreb, Osijek, Šibenik, Čakovec Equally, a Working Group (WG 2) had been established in March 2008 Whilst Working Group 1 was more technically oriented regarding the analysis of data and assessment of information collected through various studies, WG 2 focused on the aspects of employment policies, aiming at the development of new ALMP measures or improving the existing ones for the different target groups Ms Liliana Anghel was the Key Expert in charge of implementing this component
The reason for setting up a Working Group for this Component and entrust it with the task of further developing the Croatian ALMP measures were the following:
• The Croatian stakeholders are familiar with the local needs as well as with the economic and social environment for the implementation of ALMP measures
• Their active participation serves as a capacity building measure. This reflects on the project’s Specific Objective to develop the capacity of the labour market agents to carry out ALMP measures and to increase the employability of the groups threatened by social exclusion, by using the pathways approach to labour market integration The stakeholders should be guided by the Technical Assistance Team on how to translate the results of the evaluation into concrete recommendations for improvement of ALMP Active participation and co-operation among the stakeholders should enable them to implement such a process on their own in the future This approach was supposed to contribute to the capacity building of the stakeholders and as such contribute to the sustainability of the project results
Working Group 2 emphasized the aspects of employment policies in a more “integrative approach” to combine different policies such as ALMPs, economic development, infrastructure development, education policies, staff recruitment/development, settlement of new enterprises etc In the light with this “integrative approach” members of the WG were representatives of the CES Central Office and the four Regional Offices It also included representatives of relevant Ministries as well as the main stakeholders and social partners dealing with employment policy. Some members had already participated in Working Group 1. Ms Marina Nekić, Head of the CES ALMP Department, was appointed as co-ordinator of WG 2 (see Project Output CD, Folder: Working Groups)
In addition, 4 regional working subgroups (in the 4 regions selected for piloting the evaluation) were formed, in order to ensure the involvement of stakeholders not only at the central level, but also at the regional level, in developing recommendations These 4 regional working groups were composed mainly by representatives of Chamber of Trades and Crafts, Trade Unions, Employers’ Association, Local Authorities, different NGOs etc
WG 2 worked on the basis of Terms of Reference (ToR) which had been agreed with CES (see Project Output CD, Folder Working Groups) The ToR emphasize that this group was expected to play an active role in the development of recommendations whilst the project experts would mainly coach this process The ToR stipulate that recommendations should be drafted in line with the European Employment Strategy (EES) and the European Employment Guidelines to address the main problems of the Croatian labour market The proposals of WG 2 were orientated towards the corresponding Croatian strategy documents This relates in particular to the HRD Operational Programme of the IPA Component 4 as adopted by the Government in 2007, the Joint Inclusion Memorandum (JIM) as well as to the current Annual Employment Incentive Plans 2007 and 2008.
The work on Component 2 (except Activity 2.7) was completed in July 2008.
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Activity 2 1: Establishment of a co-operation concept with the relevant local stakeholders
The involvement of the local dimension is a basic principle underlying the EES The European Employment Guidelines explicitly request the Member States to mobilize all actors at the national, regional and local levels, including the social partners and other non-governmental organisations for formulating and implementing employment measures
For this purpose the project submitted a Concept Note on co-operation between CES and stakeholders at local level which is supposed to serve as a basis for further developing the regional approach in planning and implementing active employment measures
Guided by the findings of the evaluation achieved so far under Component 1 a short-term expert reviewed the lessons learnt from the CARDS 2002 and 2004 projects aiming at the development of local partnerships for employment and collected information on existing co-operations with local stakeholders on the basis of reports and local employment plans elaborated in the frame of previous projects He also conducted several interviews with CES staff at central level in order to assess strengths and weaknesses in co-operation and to identify best practices Further, the expert carried out field visits to the Regional Offices Karlovac (22 November 2007) and Split (26 November 2007) to discuss with representatives from the CES and local stakeholders the situation of the regional partnership
On 18 February 2008 a workshop was held with participants from CES central office and the representatives of the Regional Office Zagreb The STE gave an overview of development aspects of regional participation in ALMP referring to the experience in Germany The STE discussed the issue with the Director General and other staff of the CES Central Office involved in these issues
Concept Note
The expert worked out a ‘Concept Note on Co-operation with Local Stakeholders’ (see see Project Output CD, Folder: Activity 2 1 - Local Co-operation Concept) The document provides general background information on different approaches to regional co-operation in employment policies and on the experience of some EU Member States (Germany, France, Austria) With reference to the results of the CARDS 2004 project ’Local Partnerships for Employment – Phase 2’ it submits proposals and recommendations on the further process of developing the partnership approach in Croatia
In particular, the expert recommends to establish partnership structures in the frame of the OP HRD under the IPA programme The partnership boards at regional level should be given a mandate for information and consultation on projects to be implemented in their respective region The votes of the regional partnership boards should support the Managing Authority in their decision and approval process The expert underlines the necessity of CES taking over a leading role in this process in order to offer a support structure with their CES regional branches and to issue guidelines on the tasks and the constitution of the partnership boards
Activity 2 1 was completed in February 2008
Activity 2 2: Assist a working group which includes main stakeholders within the employment policy field to discuss outcome of the evaluation and development of adequate measures for the target groups
The project experts assisted the second Working Group (WG 2) which discussed the outcome of the evaluation for the purpose of improving ALMP measures The main responsibility for the drafting of recommendations for
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32improved or new ALMP measures was with the WG The project experts gave support by providing a general framework, and by monitoring and coaching the process
The WG held four plenary meetings (with all members of the WG 2), and an additional one with a restricted number of members:
• On its first meeting dated 28 March 2008 the WG planned its tasks and discussed a presentation by the Key Expert on the main research findings of the evaluation of ALMPs in Croatia as well as issues related to the employment and labour market policy, definition of ALMPs in accordance with the new Eurostat methodology, European Employment Strategy and the new “integrated guidelines”
• On 4 April 2008 a work plan was agreed regarding the approach to the development of recommendations, deadlines, tasks and responsibilities Moreover two presentations were held, one by Ms Anja Block from the Federal Employment Agency (Germany) and one by Mavricija Batič from the Employment Service of Slovenia Further, “Guiding material for development of the recommendations”, prepared by the TA experts was discussed with the WG 2
• The third meeting of the Working Group took place on 9 May 2008. On this meeting the Group discussed a draft of recommendations based on proposals developed by the regional subgroups as well as other institutions/organisations, central level, represented in the WG2
• On 6 June 2008 the draft of recommendations proposed by the Working Group was discussed together with the corresponding comments of the TA experts
• Mid June- an additional meeting of the WG 2, restricted group, and the key expert was organised in order to discuss in details the TA feed-back on the first draft of recommendations
Activity 2.2 was completed in June 2008.
Activity 2 3: Develop first draft of recommendations
On the basis of the outcomes of the evaluation the Working Group 2 supported by the project experts elaborated a first draft of recommendations aimed at improving the existing system of ALMP measures and the institutional and administrative arrangements for their implementation Experts from the consortium members, GVG, the Federal Employment Agency (BA) and the Employment Service of Slovenia (ESS) were involved to ensure the transfer of best European practice An improved version of the first draft of recommendations, taking into consideration feedback received from TA, was developed by the WG 2 and prepared for presentations in 4 regional workshops
Activity 2.3 was completed in July 2008.
Activity 2 4: Conduct workshops for presentation and discussion of the first draft of recommendations in four regions
In order to involve the stakeholders at regional level and to take into consideration their experiences in implementing ALMP measures, the project team and members of the Working Group 2 conducted one-day workshops in the four regions which were already included as target regions for the field studies The purpose of the workshops was to present and get feedback on the first Draft of Recommendations and on the Concept Note on Co-operation with Local Stakeholders elaborated in the previous reporting period
The Draft Recommendations were presented by the Working Group’s co-ordinator Ms Marina Nekić, Head of the CES ALMP Department, (see Project Output CD, Folder: Activity 2 4 - Workshops on Recommendations) The Key Expert on ALMP, Ms Liliana Anghel, presented the ‘Concept Note on Co-operation with Local Stakeholders’ (see Project Output CD, Folder: Activity 2 4 - Workshops on Recommendations)
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33The workshops were conducted in
• Šibenik 1 July 2008
• Zagreb 2 July 2008
• Osijek 3 July 2008
• Varaždin 4 July 2008
In addition to representatives of PIU, the Central Office and members of Working Group 2 for each workshop representatives from the respective Regional Office and stakeholders from the region were invited, as well as CES representatives and stakeholders from neighbouring regions Altogether up to 140 persons were invited, 120 participated
Activity 2.4 was completed in July 2008
Activity 2 5: Design final draft of recommendations
The results of the presentation workshops were discussed with the members of Working Group 2 and integrated into the final draft. The TA compiled the final draft of recommendations in July 2008.
The recommendations cover a wide range of issues to be addressed in order to improve the design and implementation of ALMP measures in Croatia They are linked to the most important challenges of the Croatian labour market and address regional disparities, target groups, local partnerships, modernisation of CES and their services, but also the portfolio of instruments of active labour market policy Some of the recommendations can be directly implemented by CES, others require strategic decisions to be taken in co-operation with other stakeholders In order to ensure implementation, an action plan stipulating responsibilities and timeframes for the implementation of the specific decisions and / or actions should be set up soon
Activity 2.5 was completed in July 2008.
Activity 2 6: Present final draft of recommendations in the frame of a one-day workshop
The final draft of recommendations was presented and discussed on a workshop on 28 July 2008. Participants were relevant staff of the CES
Both Recommendations and Concept Note were posted on the project’s website They are ready for publishing and will be incorporated into final report (See Project Output CD, Folder: Activity 2 6 - Presentation of Recommendations)
Activity 2.6 was completed in July 2008.
Activity 2 7: Integrate recommendations into final report of the project
The recommendations are available in printed form The report also forms an annex to this final project report (see Project Output CD, Folder: Activity 2 7 – Final Recommendations Report)
Activity 2 7 was completed in November 2008
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34Overview of the Recommendations ReportThe report contains detailed recommendations as well as possible solutions/approaches or strategies in order to improve the current ALMPs system in Croatia The recommendations should be further discussed involving decision-makers, and decisions should be taken in line with the current situation and general development plans in Croatia The following box provides an overview of the main suggestions on how to improve the ALMPs system:
Summary of recommendations
Set-up priorities
• An Action Plan (who will do what, when and how)
Concentrate on the absorption capacity, develop new ALMPs
• An activity plan/strategic plan
• Improve the “clients services” - strategic approach
• Permanent staff training - staff development strategy; if possible, establishment of a staff training centre
• New set of ALMPs and improve the existing ones
Bring in a new philosophy in the Croatian Labour Market policy
• Implementation of the “pathway to work” concept
• Strengthen, develop preventive / proactive measures
• Avoid creaming effect – develop/improve the profiling and assessment system and selection procedures for ALMPs
• Improve the counselling capacity of CES in relation to the target groups
• Develop adequate training measures - training system based on modules
• Develop a systematic approach for the implementing organizations of ALMP - do not exclude NGOs
• Develop a clear terminology of Croatian ALMP (Instruments, Measures, Programmes, Projects)
• Development of accompanying measures
• Simplifications of measures / instruments
Be flexible and regionally oriented in using and implementing ALMPs
• Regional disparities – commitment to reduce disparities in unemployment
• Design of a planning and budgeting system of ALMPs should consider the context of regional disparities: adequate ALMP Measures/Programmes related to local needs, programming and allocation of budget related to local indicators
• Improve the organisation capacity of CES in relation to the local problems
• More flexibility in the use of ALMPs instruments and measures/programmes
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Be transparent and communicate with clients
• Transparency
• The information and communication work has to be well developed for all clients – especially unemployed and employers
• Publicity - strategic approach needed and support the strategy with funds for planned activities
Set-up a modern planning/programming system - strategic decisions
• How to organise the process - from national to local level, from local to national or both
• Approach of implementing ALMP - management by objectives or programme oriented
• Set-up clear and specific tasks / responsibilities of each stakeholder involved in the process
• Decentralisation – discuss and decide how to implement decentralisation, take into consideration preparatory steps etc – mixed strategies are recommended for the beginning
Take appropriate decisions and develop local partnerships
• Advisory boards or decision taking boards or councils
• Strategic boards or project implementing network
• Linked to CES advisory boards, if appropriate
Set-up a monitoring and evaluation system and use the findings in improving the ALMPs system
• A clear, not too complex set of indicators related to output and result of ALMPs measures
• Profile and involvement data are also necessary for check of services delivered
• Develop the capacity for monitoring and evaluation
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36Component 3: Capacity Building
Capacity building constituted a core task of the project as a crucial instrument to contribute to support the sustainability of the project results To achieve a maximum result the training workshops were organized to create multiplier effects that allow for a cascade of training which can be carried out by the CES independently of the project To achieve this goal, participants from the central level and from all regional offices were included in all training courses The training plans were elaborated in close consultation with the Beneficiary
The project team was dedicated to deliver an attractive training programme which encourages the trainees’ participation through the application of up-to-date interactive learning methods The experts followed an approach based upon trainee-centred teaching principles, such as
• Short lecture-style presentations to introduce core topics
• Visualisation of contents making use of presentations, flip charts and prepared handouts to clarify and re-enforce key messages
• An emphasis on ‘learning by doing’, ideally through the use of case studies identified by the participants themselves, and the use of simulation games and role plays
• Group work to encourage the sharing of ideas and skills between participants and to emphasize the importance of team work
• Question and answer sessions to allow participants to raise issues for further explanation
• Allowing adequate time for groups to provide feedback to the rest of the workshop on completion of set exercises
• On-hand trainer support to groups working on exercises to ensure that progress is maintained equally
All training courses were evaluated by the participants at the end of the workshop The evaluation aimed at measuring to what extent the envisaged quality standards had been met by the training The questionnaires referred to the content of the training, the teaching techniques, the organisation of the training, the performance of the trainers etc The overall result of the evaluation showed that high standards of teaching had been met by the capacity building measures
Activity 3 1: Design training programme for relevant CES staff
As the first step in the elaboration of the training programme a training needs assessment (TNA) was carried out The assessment was to ensure that the activities implemented und this Component meet the requirements and actual needs of the CES
The results of the TNA previously organized by the CARDS 2003 project ‘Decentralisation and Reorganisation of CES’ were reviewed However, the TNA under the CARDS 2003 project which included 28 CES managers aimed primarily at general managerial skills whilst the TNA carried out under this project was designed towards more specific fields
The main tool of the TNA related to the field of ALMPs (Activity 3 4) and the training of counsellors (Activity 3 6) was a set of questionnaires To complement the assessment the results of the evaluation carried out under Component 1, in particular the training needs as expressed by the participants in the field studies, were taken into consideration as well Likewise, the experience gained through the activities carried out under Component 4 contributed to the content of the training programme under Activities 3 4 and 3 6, but the elaboration of a specific training programme for Grant Scheme Managers under Activity 3 5 was derived immediately from the requirements of implementing and managing EU-financed grant schemes
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37To launch the TNA preparatory discussions took place with Ms Kristina Alerić, Head of the CES Placement and ALMP Department, and Ms Marina Nekić, Head of CES ALMP Section. Based on these discussions three types of questionnaires were distributed at central and regional level They were sent out by PIU on 17 December 2007 to the CES Central Office and the 22 Regional Offices with the request to distribute them to the relevant addressees
1 Questionnaire Active Labour Market Policies (Activity 3 4)
2 Questionnaire for Counsellors (Activity 3 6)
3 Questionnaire for Trainers (all training activities)
The purpose of the questionnaires was to get background information on the current situation of training and on the training needs as seen by CES staff and to provide background information to trainers and experts in charge of developing training materials Therefore, the questionnaires covered a range of issues wider than the immediate training topics under Activities 3 4 and 3 6
The exact number of questionnaires distributed within each Regional Office is not known to the project However, a total of 104 questionnaires were returned to the PIU and the project office by 7 January 2008. With 22 Regional Offices to be covered by the assessment the response can fairly be regarded as representative The respondents were
• 57 persons dealing with ALMP measures, among them 14 Analysts / Statisticians
• 41 Counsellors
• 6 Trainers
Of the 57 persons who filled in the questionnaire for staff dealing with ALMP measures 43 work in the Employment Placement and Preparation Departments, 14 in the Analysis and Statistics Departments
The comprehensive evaluation of the questionnaires is contained in the report ‘Training Needs Assessment – Evaluation of the Questionnaires’ (see Project Output CD, Folder: Activity 3 1 – Training Programme)
Training Plan
Based on the results of the TNA and feedback with CES the outline of a training programme for ALMP and training of counsellors (Activities 3 4 and 3 6) has been worked out and agreed with the PIU (see Project Output CD, Folder: Activity 3 1 – Training Programme) The proposed plan took into consideration that a training programme for counsellors already exists and extensive training has taken place The currently available four modules for counsellors cover essential tasks in their field of activities To complement these modules specific training was to be provided for working with clients from various risk groups
For the Grant Scheme Management workshops under Activity 3 5 a detailed 5-day training plan was drafted by the Key Expert 3, Ms Heidelore Rathgen The plan was agreed with the PIU (see Project Output CD, Folder: Activity 3 1 – Training Programme)
Activity 3 1 was completed in February 2008
Activity 3 2: Disseminate training plan to relevant CES staff
The agreed training plan for Activities 3 4 and 3 6 was communicated to CES staff at central and regional level To create multiplier effects allowing for additional internal training carried out by the CES independently form the project such persons were identified for participation who
• need the training for their practice now or in the near future and
• are in a position to transfer their knowledge to the maximum number of others.
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38To concentrate the training on persons who need the corresponding knowledge and skills in the near future was also a question of efficiency and achieving sustainable results Therefore, in all training courses key staff at managerial level from the Central and all Regional Offices were included
Activity 3 2 was completed in March 2008
Activity 3 3: Develop appropriate materials for training workshops
To ensure that the training materials meet the requirements of the CES the training were plans agreed with responsible CES staff on meetings prior to elaboration All training materials consist of presentations, supplemented by exercises, additional articles and handouts All training materials are contained in the Project Output CD, Folder: Activity 3 3 – Training Materials
ALMP Training
Training materials for training on implementation, monitoring and evaluation of ALMP (Activity 3 4) were elaborated by four short-term experts The materials are subdivided into two modules
• Module I - Project Cycle Management, Design and Planning of ALMP Projects
• Module II - Monitoring and Evaluation of ALMP Projects
Module I covers the following topics:
• Active Labour Market Measures (EU Classification)
• The Project Cycle
• Needs Analysis, Target Groups, Stakeholders
• Design and Planning of Employment Measures
• Logical Framework Approach
• Design and Impact of Employment Measures
• Quality Standards
Module II covers the following topics:
• Monitoring and Evaluation in a Broader Context
• Stages of ALMP Monitoring / Monitoring Plan
• Monitoring in Practice
• Problems and Limits of ALMP Monitoring
• Evaluation: Types of Evaluation
• Selection of Research Design
• Why Monitoring and Evaluation is Important
• Benchmarking in the Public Sector
Grant Scheme Management Training
Training materials for a 5-day training workshop on Grant Scheme Management (Activity 3 5) were elaborated and agreed with the PIU by Key Expert 3, Dr Heidelore Rathgen
The training materials cover the entire project cycle starting from the objectives as defined in the Operational Programme for Human Resource Development and other strategic documents, through the tendering and
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39implementation of contracted projects to technical and financial monitoring and evaluation The training materials are supplemented by relevant documents from the current EC Procurement guidelines The complete set of training materials is contained in a CD-ROM ‘Grant Scheme Management Training’ which was distributed to the participants
Training for Counsellors of Risk Groups
Training materials for a 4-day training workshop on counselling (Activity 3 6) were elaborated by a short-term expert As in the case of Activity 3 4 the contents of the training for counsellors was based on the TNA and consultations with the CES
The proposed plan took in to consideration that a training programme for counsellors already exists and extensive training has taken place The currently available four modules for counsellors cover essential tasks in their field of activities To complement these modules specific training was to be provided for working with clients from various risk groups
The materials focus on the work with risk groups They cover the concept of case management and the steps to be carried out within this method They explain how to perform the assessment, profiling and setting up a case plan, issues of monitoring, documentation and controlling To complement this, the training materials explain topics of sustainable capacity building for the counsellors:
• Working with risk groups
• Introduction of case management
• The significance of counselling
• Case management
• Confederation and counselling
• Assessment
• Case plan - integration planning; Goals and tasks
• Monitoring
• Result storage and Controlling
• Sustainable capacity building
Activity 3 3 was completed in October 2008
Activity 3 4: Prepare and implement training workshops on implementation, monitoring and evaluation of ALMP measures
In accordance with the result of the TNA and the consultations with representatives of the CES the modules in this field focused on the topics
• Project Cycle Management, design and planning of ALMP projects
• Monitoring and Evaluation of ALMP projects
The target groups of this training were CES staff from the central and the regional offices, including the full-time trainers
The main purpose of the workshops was to promote a change in perception and help the trainees to get a broader view of their tasks beyond the application of procedural rules They should in particular
• focus on examples of best practice in design and implementation of different ALMP measures in EU Member States (targeting of different ALMP measures, co-operation with relevant stakeholders etc )
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40• contribute to the improved design of measures adapted to the local level
• explain the principles of Result Oriented Monitoring (ROM), SMART (specific, measurable, attainable, relevant and trackable) indicators, their purpose to assess aspects like success and sustainability
• clarify the differences between monitoring and evaluation
• emphasize the role of evaluation in the project cycle for improving the quality of project design
• increase the capability of handling data and in line with EU indicators and statistics.
The workshops covered four days of training for each of the three groups For technical reasons they were subdivided in two modules, each of them covering two days:
• Module I - Project Cycle Management, Design and planning of ALMP projects was held for two groups on 17 - 18 and 19 – 20 June 2008 in Zagreb and for one group on 23 – 24 June 2008 in Osijek. Altogether 69 persons participated
• Module II - Monitoring and Evaluation of ALMP projects was held for two groups on 15 - 16 and 17 – 18 September 2008 in Zagreb and for one group on 15 – 16 October 2008 in Osijek Altogether 61 persons participated
Activity 3 4 was completed in October 2008
Activity 3 5: Prepare and implement training workshops on the design and management of grant schemes
The target group of this training were CES staff from the Central Office and all Regional Offices who are already in charge of managing grant schemes or will be in charge in the near future The workshops are primarily addressed to the CES staff dealing with EU projects on the regional level
The purpose of the workshop was to increase CES’ capacity in implementing and managing EU-financed grant schemes, in particular
• to inform the participants about the process of Grant Scheme management, the responsibilities on different levels and the link between the levels and the related tasks to be performed by the persons in charge
• to familiarize the participants with setting-up basic procedures
• to provide practical training (basics) and input of EU experience based on the recently developed guidelines, manuals, templates and check-lists
• to prepare the participants for the application of procedures under IPA
Two 5-day training courses were conducted in April and May 2008 by the Key Expert 3, Dr Heidelore Rathgen and the Grant Assessor, Ms Branka Novosel, on issues of design and management of grant schemes One course was held in Selce on 7 and 8 April, continued on 19 to 21 May, the other one in Zagreb from 14 to 16 April and on 28 and 29 April The group trained in Zagreb had 32 participants from the CES central office (PIU and IPA Department) and from 8 regional offices The group in Selce had 25 participants from regional offices
The workshop was held in the form of a role play and covered the following topics
• Day 1: Preparation of a “Guideline for Applicants”
• Day 2: Elaboration of an “Grant Project” based on the “published” Guidelines (output of Day 1)
• Day 3: Budget calculation and budget clearing for the project (based on output Day 2)
• Day 4: Risk assessment (four “projects”; four groups)
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41• Day 5: Definition of the “indicator set” on Grant Scheme level and on project level (using the outputs
of Day 1 and Day 2)
Activity 3 5 was completed in May 2008
Activity 3 6: Prepare and implement training workshops for counsellors dealing with risk groups
The target group of the training were selected counsellors form the central and regional level
The purpose of the workshops was to enhance the counsellors’ skills regarding their work with clients from risk groups The training emphasized the concepts of Profiling and Case Management as methods to identify individual needs These methods encompass a comprehensive assessment of the personal features of a job-seeker that influence their chances of finding a job The training also covered the development of individual employment plans and other more intensive forms of support
To complement the application of the standard methods as already contained in the current programme to specific groups the training focused on the understanding of methods particularly useful for working with people threatened by social exclusion Moreover, the need to transfer the knowledge and skills acquired to other counsellors within CES was emphasized
The training workshops were scheduled for four days The first workshop was held in Zagreb from 23 to 26 September 2008, the second one in Vodice from 29 September to 2 October 2008, with 21 participants each
Activity 3 6 was completed in October 2008
Activity 3 7: Support in the establishment of monitoring and evaluation systems
In co-ordination with Activity 3 4, Module II, two short-term experts discussed with CES staff in charge with handling and analyzing the data on ALMP They emphasized the role of appropriate indicators as a precondition for setting up a comprehensive monitoring system The availability of such a system is also a precondition for effective evaluation
The experts elaborated detailed recommendations for the introduction of a monitoring and evaluation system in the CES The recommendations provide an overview of the steps to be taken in setting up a monitoring plan and discuss problems and limits of ALMP monitoring Regarding evaluation the recommendation present the different types of evaluation and the steps to be performed in programme evaluation They highlight the differences between monitoring and evaluation and make propsals for the implementation in Croatia
The recommendations are contained in the Project Output CD, Folder: Activity 3 7 – Monitoring and Evaluation Systems
Activity 3 7 was completed in November 2008
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42Component 4: Grant Scheme management
The project assisted the CES / PIU with the implementation of the Phare 2005 Grant Scheme ‘Active Employment Measures for Groups Threatened by Social Exclusion’ The Key Expert responsible for this component was Dr Heidelore Rathgen (Key Expert 3)
The Grant Scheme was designed to provide financial support to a maximum of 20 grant beneficiaries whose projects aim at integrating socially disadvantaged persons into the labour market The maximum duration of a project was 12 months The overall budget of the Grant Scheme was EUR 1,000,000 The minimum individual grant size was EUR 50,000, the maximum EUR 150,000 Applicants were requested to participate with at least 10 percent of co-financing from sources other than the European Community budget or the European Development Fund
In view of the limited funds available in comparison with the needs, the Grant Scheme was also seen as a pilot case for future similar initiatives The pilot projects within the Grant Scheme should serve various purposes They were supposed to
• encourage civil society agents to cope with the challenges of implementing ALMP measures and make them acquainted with the principles, mechanisms, regulations and procedures concerning the future use of IPA and ESF
• test the possibilities of increasing the employability of the socially disadvantaged unemployed
• deliver information on the capacity of the potential contractors and
• provide supplementary insight into the Croatian labour market.
The project’s assistance to the management of the Grant Scheme projects aimed at the further development of the complete Grant Scheme procedure - from launching calls, provision of guidelines on the application and implementation procedure to the financial management of the Grant Scheme itself and the individual projects Special attention is paid to the dissemination of the results of these pilot projects
The target groups of Component 4 are the grant beneficiaries as well as grant administrators in the CES The purposes can be summarised as follows:
• Support the development of quality projects addressing the needs of final beneficiaries
• Serve as examples of good practice for future initiatives
• Build up capacities of grant beneficiaries and grant managers or administrators to properly design, manage, implement, monitor and evaluate grant projects
In total, 35 applications were submitted After the administrative check of the proposals and the evaluation of the concept note, 18 proposals were rejected and the remaining 17 proposals underwent the remaining evaluation steps After the evaluations of the full application forms and the eligibility checks, 12 proposals were evaluated as eligible out of which 11 project proposals were selected and contracted
Deviations from the Terms of ReferenceThe planning of Component 4 required some major deviations from the procedure as described in the ToR due to
• the early start of the Grant Scheme
• adjustment of activities to the evaluation procedure
• necessary organizational adjustments for the contracted projects
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43Early start
The tender for the Grant Scheme had already been launched before the start of the project in March 2007, with the deadline set at 5 June 2007. Therefore the implementation of Component 4 had to be taken up immediately upon the start of the project With the exception of some training for the grant assessors (Activity 4 2), Activities 4 1 to 4 5 were completed during the inception phase
Under the given conditions there was no time for conducting a thorough awareness campaign as suggested in Activity 4 3 of the ToR, and the training of potential grant beneficiaries for EC grant-scheme requirements (Activity 4 4) had to be reduced from a minimum of four 3-day training events, as requested by the ToR, to four 2-day events The number of grant trainers to assist the potential grant beneficiaries in meeting the requirements of the EC grant procedure was adjusted to the actual need Instead of 10 only 3 trainers were required to conduct the training
Procedural adjustments
The ToR prescribe the following activities for the evaluation of applications:
4 6 Assistance in the assessment of administrative and eligibility compliance for the grant scheme published under this Phare 2005 allocation
4 7 Completion of the assessment process of applications in conformity with the Grant Guidelines and PRAG
4 8 Submission of the results of the assessment procedure along with the recommendations of projects for funding to the Contracting Authority
4 9 Participation in the meetings of the evaluation committee and presentation of assessment results
Whilst all of these activities are required, they could not be carried out in this sequence Therefore, following the ‘Guidelines for Applicants’, the evaluation of the project proposals was restructured into 4 logically and timely consecutive steps, each of them encompassing requirements as laid down in Activities 4 6 – 4 9 of the ToR For reasons of clarity the description of activities for this component has been modified as follows:
No Steps Activities
4 6Step 1 – Assist with the set-up of the evaluation process, prepare and agree the basic documents; administrative check
Opening of evaluation procedure1st meeting of Evaluation CommitteeAdministrative check of proposalsApproval by EC Delegation
4 7 Step 2 – Assist with the evaluation of the Concept Note
Evaluation of Concept Notes2nd meeting of Evaluation CommitteePresentation of assessment resultsApproval by EC Delegation
4 8Step 3 – Assist with the evaluation of the Full Application Form
Evaluation of Full Application Form3rd meeting of Evaluation CommitteePresentation of assessment resultsApproval by EC Delegation
4 9 Step 4 – Assist with the Eligibility Check
Request of supporting documents from applicantsCheck of eligibility of applicants and partners (using supporting documents)4th meeting of Evaluation CommitteeCross-check of supporting documentsPresentation of assessment resultsApproval by EC Delegation
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44Organizational adjustments - Addendum
In addition to the minor changes required for the evaluation process, a number of organizational adjustments were necessary which required an Addendum (see Project Output CD, Folder: Contractual Documents)
• In the process of final checking the improved budget carried out by the CFCU the pre-payments are included in the contract prepared by the CFCU Therefore the task to submit a list of obligated pre-payments to the Contracting Authority was deleted from Activity 4 10
• Visits already during the first 6 weeks would be too early to assess the initial progress and give advice. Based on experience of other Grant Schemes implementing processes it was agreed that instead the grant manager visits each project during the first half of the projects’ duration The description of Activity 4 12 was modified accordingly
• Because of the GS projects’ duration of only 12 months no interim payments were to be requested by the Grant Beneficiaries Accordingly, no detailed financial reports had to be submitted and the quarterly reports focused on the technical progress The corresponding tasks were eliminated from Activities 4 13 and 4 14 Instead, support had to be provided to PIU with the preparation of the aggregated report on the Grant Scheme progress based on the submitted quarterly reports Activities 4 13 and 4 14 were adjusted accordingly
• In view of the experience with other Grant Scheme Projects a 6 week period for a training workshop on reporting obligations was regarded as too tight It was agreed to enlarge Activity 4 15 and hold two workshops during the first half of the implementation period:
• A kick-off meeting, immediately after the signing of the grant contracts, to inform and train the beneficiaries regarding their responsibilities for project implementation supplemented by
• a later workshop focusing on reporting obligations, discussion of implementation progress as well as gathering and exchanging experience and lessons learnt for the future
Activity 4 1: Recruitment of grant assessors and grant trainers
Prior to the arrival of the Key Experts in Croatia on 10 April 2007, GVG, the lead company of the Consortium, had already
• drafted the terms and selection criteria for the recruitment of grant assessors and grant trainers
• tendered advertisements in order to collect candidates for both positions and carried out a pre-selection of candidates
This was necessary in view of the fact that the tender for the Phare 2005 Grant Scheme had already been launched and the deadline for applications was less than two months ahead The project experts
• reviewed the applications of candidates and conducted interviews
• submitted the list of selected candidates for approval
In May and June 2007 three grant trainers and five grant assessors were recruited.
Activity 4.1 was completed in June 2007.
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Activity 4 2: Prepare and implement training of grant assessors and grant trainers
Training of grant trainers
A preparatory training for the grant trainers was held from 2 to 4 May 2007 It referred to the training programme for potential beneficiaries worked out by Dr Heidelore Rathgen (Key Expert 3) The purpose of this training of trainers was to
• ensure a common level of knowledge and understanding of the EC procedures for application and assessment of grant schemes
• achieve a common understanding of the task and
• agree on structure and contents of the training courses for applicants to the Grant Scheme.
The training covered background information on the relevant procedures of the PRAG, the Grant Guidelines, best practice on development and implementation of grant schemes in EU Member States as well as a training methodology
Training of grant assessors
The training of the grant assessors was subdivided into 3 sessions
1 The first instruction of the grant assessors was carried out by the key expert in cooperation with CFCU on 5 June 2007. The content was:
• General evaluation procedure
• Methodology and quality standards
2. The second training session took place on 13 June 2007. The content was:
• Updated evaluation plan, working principles
• Evaluation of the Concept Note (Step 2 of the evaluation procedure as described above)
• Evaluation of the Full Application Form (Step 3 of the evaluation procedure)
3 The third training was held on 10 September 2007 by the Key Expert together with CFCU and PIU to prepare the assessors for the budget clearing process (Activity 4 10) It covered the following topics:
• Time schedule and activities to be done up to the deadline of signing the contracts with Grant Beneficiaries (30 November 2007)
• General comments on budget clearing (based on documents provided by CFCU)
• Training on how to deal with comments (using two examples of commented budgets)
• Updating the draft of ‘Instructions on Budget Preparation at Project Level”
Activity 4 2 was concluded in September 2007
Activity 4 3: Raise awareness among potential grant beneficiaries
As already mentioned, under the given conditions there was no time for conducting a thorough awareness campaign To inform potential applicants the schedule and locations of training for potential grant beneficiaries was announced from April 2007 on the website of CFCU
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Activity 4 4: Prepare and implement training on grant scheme requirements to potential grant beneficiaries
Four 2-day training courses were organized for potential grant beneficiaries They were arranged in four regions from 8 – 17 May 2007 Altogether 101 persons registered to participate: 26 in Osijek, 36 in Zagreb, 15 in Rijeka and 24 in Split The courses covered the following topics:
Day 1:
• Introduction; expectation of the participants
• Invitation to take part in creation and implementation of active employment measures based on the needs of the target group; (objective of the call; priorities based on NAPE)
• From the idea to a well developed project proposal
• Application procedure in general; steps and methods
• Concept note
• Logframe exercise
Day 2:
• Full application form; requirements and steps in elaboration the complete proposal Objectives, justification, activities, methodology, action plan, expected results (impact on target groups, outputs, multiplier effects, sustainability)
• Budget and expected sources of funding
• Outlook on the contracting and implementation procedure
The training was held by the grant trainers and supervised by the key expert Each course was evaluated by the participants
For further information on the courses see Project Output CD, Folder: Activity 4 2 - Training for Grant Beneficiaries
Activity 4 4 was concluded in May 2007
Activity 4 5: Establish help desks
To support the applicants with the elaboration of project proposals a help desk was organised in May 2007 One grant trainer replied clarification questions by e-mail. In view of the deadline on 5 June 2007 the help desk had to be closed on 15 May 2007 The clarifications of questions of general interest were published on the website of CFCU on 25 May 2007
Activity 4 5 was concluded in May 2007
Activity 4.6: Step 1 – Set up the evaluation process; perform the Administrative Check of the proposals
The basic documents for the evaluation process were elaborated by the Key Expert and agreed with the CFCU (evaluation strategy, time table, detailed evaluation grid for Step 2 and Step 3) The evaluation procedure was
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47opened on 6 June 2007 with the Opening Session of the Evaluation Committee; the selected Grant Assessors have been officially approved
First Evaluation Committee Meeting
Purpose: Carry out the Administrative Check of the project proposals submitted
As the assistance of the Grant Assessors was not requested for the Administrative Check the project’s contribution to Activity 4.6 was concluded in June 2007.
Activity 4 7: Step 2 - Assist with the Evaluation of the Concept Note
Parallel to the approval procedure of the results of Step1 by the EC Delegation, copies of the Concept Notes were distributed among grant assessors in accordance with the agreed Evaluation Plan Each project proposal was evaluated by two grant assessors The packages were prepared by the Secretary of the Evaluation Committee
Altogether 35 project applications had been submitted The Concept Notes were evaluated by the assessors and forwarded to CFCU
The evaluation of the Concept Note was prepared by the grant assessors individually within 10 working days They submitted the results in electronic form to the Secretary of the Evaluation Committee The result comprised the evaluation grid and substantial comments regarding their assessment of strengths and weaknesses of the Concepts Notes
Second Evaluation Committee Meeting (11 July 2007)
• The Grant Assessors presented results of the evaluation process.
• The ECD approved the report on the results on 25 July 2007.
Step 2 was co-ordinated by the Key Expert during June and July 2007.
Activity 4.7 was concluded in July 2007.
Activity 4 8: Step 3 - Assist with the Evaluation of the Full Application Form
As in the previous step the evaluation of the Full Application Form was prepared by the grant assessors individually in home work The results comprised the evaluation grid and comments paragraph by paragraph They were submitted in electronic form to the Secretary of the Evaluation Committee
17 Full Applications were evaluated by the assessors
Third Evaluation Committee Meeting (16 August 2007)
• The Grant Assessors presented results of the evaluation process.
• The ECD approved the report on the results on 17 September 2007.
This step was co-ordinated by the Key Expert in August and September 2007
Activity 4 8 was concluded in September 2007
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Activity 4 9: Step 4 - Assist with the Eligibility Check
After approval of the report on the evaluation of the Full Application Form (Step 3 of the evaluation procedure) by the ECD on 17 September 2007 the applicants were requested to submit supporting documents to the CFCU
Fourth Evaluation Committee Meeting (October 2007)
Step 4 of the selection procedure, the check of the eligibility of a beneficiary and partners (using the supporting documents) was completed in October 2007
• The Grant Assessors provided assistance with cross-checking the supporting documents at the premises of CFCU
• The Grant Assessors presented results of the evaluation process.
With the approval the evaluation report the selection process was completed
Activity 4 9 was concluded in October 2007
Activity 4 10: Prepare grant contracts for signature
After the conclusion of Step 4 of the selection procedure and the completion of the budget clarification of the approved project proposals the Grant Assessors provided intense support to the applicants on an individual basis with improving the budgets of their project proposals
On 20 November 2007 an internal workshop on budget clearing was held with three Grant Project Managers from CES and the staff newly engaged in the CES IPA-Department) Altogether 12 persons participated in this training (See Project Output CD, Folder: Activity 4 10 – Budget Clarification)
The budgets of eligible proposals were cleared in November 2007 Out of 12 eligible proposals 11 were selected The grants will use EUR 999,961 95 of the 1 million allocated for the Scheme
To wrap up this activity the project provided assistance with the preparation of the grant contracts By the end of November 2007 all 11 contracts had been signed
Activity 4 10 was concluded in November 2007
Activity 4 11: Set up a grant monitoring system for all grant projects funded under Phare 2005
The Key Expert supported CES with the design of a system for monitoring the financial and physical progress of the grants For this purpose the expert
• reviewed the current data structure of grant projects and data base at PIU,
• developed a concept for a monitoring system including methods, periods, data records, set of indicators (physical and financial) and standardised narrative and financial implementation reports
• made recommendations for improving and adjusting the monitoring system and for procedure of data collection
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49• made recommendations for reporting procedure concerning structure of data to be collected for
monitoring issues
All materials provided by the KE 3 were agreed with the Project Managers at CFCU and CES On 5 December 2007 an internal workshop with CES on setting up an indicator system was held with participants from the PIU and IPA Department at CES
For more details see Project Output CD, Folder: Activity 4 11 – Set up Monitoring System
Activity 4 11 was concluded in February 2008
Activity 4 12: Support implementation of grant projects
The Key Expert provided ongoing support to the implementation during the start-up phase of the grant projects In this day-by-day work the KE advised the Project Managers at CFCU and PIU with the implementation of the grant scheme, reports on the on-the-spot visits and ex-ante approval for secondary procurement
• The Key Expert drafted a Manual for preparation of on-the-spot visits and new checklist for monitoring visits, adapted to the Grant Scheme projects’ needs, agreed with Project Managers at CES and CFCU
• During February 2008 the Key Expert carried out on-the-spot visits of all projects together with the Project Managers at CES and CFCA
• To support the CES / PIU with monitoring issues the KE drafted an “Operational Manual” The draft was submitted as working material and handed over at the meeting of the Steering Committee on 10 June 2008
• In addition to the requirements as defined in the ToR the Key Expert drafted guidelines for dealing with the ‘Manual of Grant Management Procedures’ and discussed them with the PIU-staff Comments on the Manual were also delivered to CFCU
For more details see Project Output CD, Folder Activity 4 12 – Support Implementation of Grant Projects
Activity 4.12 was concluded in June 2008.
Activity 4 13: Review narrative and financial reports of grant beneficiaries
The Key Expert supported the PIU in dealing with Quarterly Reports of the grant projects and elaborated recommendations on the structure and content of the reports Moreover, the expert coordinated the activities of the two Grant Assessors regarding the assessment of the first Quarterly Report submitted by Grant Beneficiaries by the end March 2008
The second and third Quarterly Reports were handed in by the end of May and August 2008, respectively In April, July and September 2008 the Grant Assessors assisted and advised the Project Managers of CES with the assessment of the projects’ Quarterly Reports to ensure their compatibility with the reporting requirements on the basis of the criteria as described in the Guideline (see the documents developed for this purpose by the KE 3 on the Project Output CD, Folder 4 13 – Reporting of Grant Beneficiaries)
Activity 4 13 was concluded in August 2008
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Activity 4 14: Support PIU with preparation and submission of reports on grant scheme progress
The project provided support to PIU with the preparation of the aggregated Quarterly Reports on the Grant Scheme progress The Grant Project Managers at CES were instructed in drafting the summary reports to enable them to fulfil their monthly and quarterly reporting obligations on Grant Scheme progress to CFCA Their reports are based on the Quarterly Reports submitted by the beneficiaries (see Activity 4 13 above)
Key Expert prepared a “package for the final phase” directed to the PIU which includes guidelines on how to deal with the final reports and the corresponding recommendations for the Grant Beneficiaries (In addition, the KE elaborated an overview of quantitative output indicators on Grant Scheme level)
In addition to the requirements as defined in the ToR the KE 3 developed a Guideline on how to deal with the reports submitted by the beneficiaries to support the responsible Grant Managers at CES
For more details see Project Output CD, Folder: Activity 4 14 – Reporting on GS Progress
Activity 4 14 was concluded in August 2008
Activity 4 15: Implement two one-day workshop for grant beneficiaries
Two one-day workshops were held with the beneficiaries They focused on issues of implementation, understanding the contractual obligations and organisational aspects of project management regarding the technical and financial implementation as well as the reporting requirements
Kick-off meeting
On 11 December 2007 a kick-off meeting was conducted with all beneficiaries of the grant scheme Purpose of the meeting was to support the beneficiaries with the start up of their projects and to provide them with clear instructions on responsibilities, the entire workflow, in particular on the role of the CES Project Managers
The event provided extensive explanations on all steps of the implementation, guidelines, check list, and templates A comprehensive implementation package containing this information was distributed to them
Workshop on monitoring and reporting obligations
On 7 February 2008 a workshop on monitoring and reporting obligations was held for all grant beneficiaries together with the Project Managers at CFCA and PM CES The materials for this workshop were agreed with PM CFCA and PM CES
The purpose of this workshop was to achieve a clear understanding of monitoring and reporting issue Special attention was given to the concept of measurable indicators of project progress
For more details see Project Output CD, Folder: Activity Act 4 15 – Workshops for Grant Beneficiaries
Activity 4 15 was concluded in February 2008
Activity 4 16: Implement wrap-up event for grant beneficiaries and partner institutions
The final wrap-up event for the GS projects is scheduled for 27 November 2008 It is envisaged to provide the grant beneficiaries and partner institutions the possibility to discuss detailed and consolidated results and lessons learned It will also serve to enhance visibility of EU projects and activities in Croatia
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51The Grant Beneficiaries will present their projects and exchange experience among each other and distribute information materials In addition an exhibition will be organized at the conference
Up to 100 participants will be invited from the following institutions / fields:
• 11 Phare 2005 GS beneficiaries and partner institutions (5 participants each)
• 10 CARDS 2004 GS beneficiaries (2 participants each)
• Representatives of CES (Central office and Regional Offices)
• PIU
• Stakeholders (Chambers, Unions etc.)
• Steering Committee (including representatives of institutions on the SC)
For details see Project Output CD, Folder: Activity 4 16 – Final Wrap-Up Event
Activity 4 16 was concluded in November 2008
Activity 4 17: Publication and dissemination of a compendium on grant projects
To promote the experience made with the Phare 2005 Grant Scheme a Compendium on grant projects was elaborated It contains the presentations of all projects by the beneficiaries, shows detailed and consolidated results, best practice examples, and lessons learned and gives an overview of activities and general conclusions on Active Employment Measures aiming at increasing the employability of groups at risk of social exclusion
The compendium is to be disseminated among actual and potential project providers, their partners, government bodies and other relevant institutions
For details see Project CD, Folder: Activity 4 17 – Grant Scheme Compendium
Activity 4 17 was concluded in November 2008
Closing Phase of the Project
The final two months of the project were dedicated to a proper and organised phasing out of activities Project outputs were documented in to make information and knowledge accessible after the project ends A final conference was held on 28 November 2008 as the official end of the project
2.2 Resources planned and usedProject resources were used as planned from the beginning and laid down in the Inception Report There was a minor reallocation in the distribution of working days as confirmed by CFCA through Administrative Order No 21 Incidental expenditures were kept within the foreseen budget of EUR 234,500
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522.3 Achievements of ResultsThe activities carried out under the four project components were expected to deliver the following results and outputs:
Result 1
The effectiveness of the current ALMP measures in Croatia and the system for their implementation and management are thoroughly evaluated
A comprehensive evaluation report on the current ALMP measures was delivered.
Result 2
Recommendations concerning the improvement of the existing ALMP and the conception of new measures are designed and coordinated with all relevant stakeholders
Working Group 2 in co-operation with the project experts elaborated recommendations on the further development of ALMP measures.
Result 3
Capacity of the CES staff concerning the management and implementation of ALMP measures is improved
CES staff from the Central Office and all Regional Offices participated in the training workshops carried out by the project.
Result 4
Measures to increase the employability of the groups at risk of social exclusion are well underway through the implementation of the Grant Scheme and are duly monitored by CES staff
11 Grant Scheme projects were successfully implemented with support from the project.
2.4 Problems encounteredThe major problem encountered by the project was a serious bottleneck in the availability of short-term expertise The number of 500 WD was insufficient for the following reasons:
Components 1 and 2
The need for editing the statistical data available from the CES for the specific purposes of the evaluation required a wider scope of activities and, therefore, more STE input than anticipated The same applied to the development of the database for the research instruments and for processing the data
The problem was solved through a reallocation of local STE inputs from Component 2 to Component 1 within the overall amount of working days foreseen by the ToR The missing inputs were compensated through an increased workload by the Key Expert 2
Component 3
The short-term expertise available for the elaboration of training materials and the training itself made it necessary to limit the number of training courses despite the availability of incidental budget
Component 4
The lack of synchronization between the time frame of this project and the GS projects did not allow for a thorough support of potential beneficiaries during the application period of the GS
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532.5 Respect of, and contribution to, overarching policy issuesThe project stands in the context of policies related to Human Resource Development and Social Cohesion In the field of employment policy the CES is further developing the system of ALMPs in line with the European Employment Strategy (EES) and new developments in the EU
In recent years the Croatian Government has adopted and implemented a series of strategic documents and measures The key document is the ‘National Action Plan for Employment 2005-2008’, which was adopted in December 2004 and outlines objectives, indicators and benchmarks Based on its provisions the Government adopts the yearly Annual Employment Incentive Plans
Employment Policy Planning in Croatia provides also for measures adopted under the Education System Development Plan 2005-2010 (especially regarding adult education and lifelong learning), under the Government’s action plan for the ‘Decade of Roma Inclusion 2005-2015’ as well as of the ‘National Strategy for the Disabled’
Increasing the employment rate has become a key objective of the social and labour market policy in Croatia The main focus is to fight long-term unemployment, i e reduce the amount of people who are unemployed for more than 12 months and to reduce the flow from unemployment into long-term unemployment The main target groups are young people, older workers, women, minorities and other vulnerable groups In addition, the strong regional disparities seek for a more decentralized regional approach
2.6 Linkage with other operations, complementarity and sectoral co-ordination between donors
In view of the mismatch between supply and demand of qualifications in the Croatian labour market, the project intended to contribute to an improved co-ordination of economic policies and employment policies through the inclusion of stakeholders both at central and regional level
As mentioned above, at the time of the start of the project two EU-funded projects were working with the CES, the CARDS 2003 Decentralisation and Reorganisation project and the CARDS 2004 Local Partnerships for Employment project The experts were in close contact with them for the purposed of exchanging experience Contact was also established with the CARDS 2003 Upgrading of VET Schools projects These projects were concluded during the lifetime of this project
Whilst there are currently no ongoing projects suitable for close co-operation in these fields, the project will ensure through its dissemination policy that the results achieved will be available for future projects in the field of employment policy
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54
3 Sustainability (measures undertaken and prospects for sustainability)
The objective of achieving sustainable results was a guiding principle of implementing the project The activities of the different Components were oriented towards this goal
The TA involved CES staff from central and local level, in particular from the four regions selected to participate in the evaluation, and all relevant stakeholders in the Working Groups and other activities, to ensure a close connection with the actual needs and requirements in the field of ALMPs in Croatia and transfer of know-how
At the same time all activities took the links with the European Employment Guidelines, the National Action Plan for Employment (NAPE) and the current Annual Plan for Employment into consideration
Components 1 and 2
The active participation of CES staff and stakeholders intended to facilitate the transfer know-how on the evaluation of ALMP measures and on the development of new measures The TA particularly emphasized the active involvement of regional CES staff, not only from the four regions selected within Components 1 and 2, but also from the other regions of Croatia The inclusion of other stakeholders at central and regional level served the same purpose of transferring know-how on ALMPs
A crucial role for delivering sustainable results played the active involvement of Working Group 2 in the drafting of recommendations on the further development of ALMPs WG 2 was co-ordinated by the CES with participation and co-operation among the stakeholders with the purpose of capacity building enabling the involved institutions to implement this type of process on their own
The CES expressed the intention to refer to the recommendations elaborated by WG 2 in the further development and planning of ALMPs
Component 3
Capacity building measures are aimed immediately at sustainability To achieve a maximum result of the training measures the selected participants of the training workshops were key staff from all Regional Offices The purpose of this approach is to trigger multiplier effects and to allow for a cascade of training which can be carried out by the CES independently form the project
Therefore persons were chosen and trained who need the training for their practice in the near future and are in a position to transfer their knowledge to the maximum number of others Equally, to prepare them for their imminent tasks the CES Implementing Agency for the IPA programme which is in charge of Component 4 was included in the training activities under this component
Component 4
The materials, guidelines, instructions etc for the implementation of the grant projects were drafted in such a way that they can be used generally within other Phare or IPA grant schemes The recommendations and materials provided by the Key Expert 3 on all issues of Grant Scheme Management are suitable for countrywide use
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553.1 Participation and ownership by beneficiariesThe CES participated already in a number of EU and bilateral projects This project built upon the results of former projects and intended to further develop their achievements The CES displayed a strong sense of ownership of this project which is a basic pre-condition for achieving sustainable results Working Groups 1 and 2 played a crucial role in this respect It will be important to continue actively involving the stakeholders which participated in the activities
It is to be mentioned that a closer inter-ministerial cooperation is necessary Employment issues are not only a responsibility of CES or the Ministry of Ministry of Economy, Labour and Entrepreneurship From the project’s experience the Ministry of Science, Education and Sports as well as the Ministry of Finance should be more active in the field of employment programmes or projects
The TA particularly emphasizes the further active involvement of local CES staff, not only from the four regions selected within Components 1 and 2, bur also from the other regions of Croatia
3.2 Policy supportThe Croatian Government adopted and implemented a series of strategic documents and measures in the field of Employment Policy The TA paid attention to make sure that all activities and results will be in accordance with these overarching policy issues and connect them with the requirements of the EES Training materials were drafted in view of these aspects and, in the field of grant management, orient towards the requirements of the IPA and ESF
3.3 Appropriate technologyActive labour market policy measures have been implemented since 1992 through a sequence of programmes The current structure with 6 types of measures was introduced in the programme cycle 2002 – 2005 which adapted the ALMPs to the amended labour legislation In 2006 a new programme was launched which puts more emphasis on the aspect of qualification taking the mismatch between the supply and demand of skills and qualification in the labour market
The project recommended to relate the current measures to the 6 categories for the classification of ALMP according to the EU methodology
No EU classification No ALMP measures in Croatia
2 Training
5 1a 5 1b5 2O/N
Co-financing of education for known employer – newly employed known employer – retaining work place unknown employer
3Job rotation and job sharing
4 Employment incentives
1234Z
Co-financing of employment for young persons without working experience long-term unemployed women above 45 and men above 50 special groups of the unemployed Roma population during 24 months
5Supported employment and rehabilitation
6, J
Public worksPublic works, Roma
6 Direct job creation7 Start-up incentives
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563.4 Socio-cultural aspectsA strong emphasis was laid on the involvement of and the co-operation with and between the different stakeholders and social partners It is expected that this approach contributes to the social dialogue in the field of employment This applies in particular to the regional and local level As mentioned above, the proposals submitted in the Concept Note on co-operation with the local stakeholders suggest to strengthen and further develop existing structures at the regional level, and the CES should take a leading role in this process (see Project CD, Folder: Activity 2 1 – Local Co-operation Concept)
3.5 Gender equalityUnemployment among women in Croatia is particularly high Therefore, the project considered this aspect in the context of evaluating the AMLP measures as well as in the drafting of recommendations The need for better including women in the labour market was also emphasized in the trainings, workshops and seminars carried out under all components of the project
3.6 Environmental protectionThe project had no specific aspects regarding issues of environmental protection
3.7 Institutional and management capacityAs mentioned, capacity building constituted a core task of the project as it is the main instrument to contribute to the sustainability of the project results This purpose was pursued through the active role of WG 1 and 2, different workshops and meetings organised for developing the research plan, drafting of recommendations and the different training measures, in particular the GS Management training under Activity 3 5
3.8 Economic and financial viabilityALMPs are financed through the central state budget To make the necessary measures financially viable, therefore, is directly linked to the political commitment of the Croatian government to further develop the current employment policy it pursues
A serious obstacle results from the fact that measures for a given year can only be implemented after the state budget has been adopted
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E v a l u a t i o n , d e s i g n o f r e c o m m e n d a t i o n s , c a p a c i t y b u i l d i n g a n d g r a n t s c h e m e m a n a g e m e n t
57
4 Conclusions and Recommendations4 1 Overall conclusions on implementation (including critical
issues / risks)The project was implemented successfully and it can reasonably be expected that the results delivered will prove useful in future
The CES supported the project during the entire implementation phase and provided all operational and managerial resources needed The co-operation between the project team and the CES / PIU went smoothly To ensure this, regular meetings were held on all issues (about monthly) and a close day-to-day contact was held with the PIU staff Moreover, an appropriate number of staff of CES at national and regional level was available for participating in the project activities and attending the working groups and seminars
At a wider level, the inclusion and active participation of major stakeholders at central and regional level contributed significantly to the evaluation and design of recommendations As already emphasized Working Group 2 played an active role in this regard for the achievement of the results in Components 1 and 2
As explained above (section 2 4) a limiting factor in this project was the overall number of working days for short-term experts Only insufficient short-term expertise was available for Components 1 and 2, and more training could have been provided given the incidental budget of EUR 234,500, but due to the bottleneck on the complementary side of experts input this was not possible
A sufficient number of well designed projects which hit key issues of groups threatened by social exclusion were implemented successfully under the Grant Scheme despite the mismatch in synchronization with this project
4.2 Recommendations for future programmes and projectsTo achieve sustainability of the project’s results it is suggested that the CES applies and further develops the recommendations on ALMPs as proposed by the project and refers to them in future Annual Employment Programmes
For future activities the following points should be taken into consideration:
• It is recommended to further develop local co-operation as suggested in the Concept Note on Local Co-operation To this end, CES headquarters should take over a leading role by offering a support structure at regional level and by providing guidelines on the tasks and compilation of regional partnerships
• The capacity building activities should be developed towards a systematic and comprehensive training programme, following the example of training for the counsellors
• The design, structure and indicators of ALMP measures should be brought in line with the EU methodology
• A more systematic approach to involve the stakeholders and the regional level in designing, implementing and monitoring of ALMPs should be developed
• The further development of a monitoring system of active labour market measures should be closely followed up according to recommendations provided by the project team
Final report eng.indd 57 23.11.2008 13:30:15
T h e E u r o p e a n U n i o n’s P h a r e Pr o g r a m m e fo r C r o a t i a 2 0 0 5
58• As the evaluation of ALMPs carried out under this project was only a starting point, it would prove
useful to establish contacts to research institutes in Croatia who might undertake independent evaluations of labour market programmes in the future
• A communication approach could be developed to make results of this and former projects to stakeholders and future projects available, as well as data, statistics and other relevant documents
• Future programmes and projects should be better co-ordinated; information on different programmes and projects implemented by different ministries or other institutions should be better circulated in order to avoid overlap and ensure continuity, complementarity and full involvement of all relevant stakeholders; in particular there is a need for a closer cooperation between the Ministry of the Economy, Labour and Entrepreneurship, the Ministry of Science, Education and Sports and the Ministry of Finance
• Raise awareness of employment issues – employment policy in general needs the commitment and work of a multitude of stakeholders
In view of the difficulties mentioned in implementing this project, in the future planning of projects it should be taken into consideration that
• performance of surveys, analysis and editing of statistical data requires a high amount of experts’ working time;
• training courses have to be planned with two trainers in view, and sufficient time has to be made available for the elaboration of training materials;
• good synchronization of complementary projects will raise their overall efficiency.
Final report eng.indd 58 23.11.2008 13:30:16
59
Annex 1 Updated Logical Framework
Final report eng.indd 59 23.11.2008 13:30:17
T h e E u r o p e a n U n i o n’s P h a r e Pr o g r a m m e fo r C r o a t i a 2 0 0 5
60Lo
gica
l Fra
mew
ork
(17
Nove
mbe
r 200
8)In
terv
entio
n lo
gic
Obje
ctiv
ely v
erifi
able
indi
cato
rsSo
urce
s of v
erifi
catio
nAs
sum
ptio
ns
Over
all
obje
ctiv
e
Prom
ote e
cono
mic
and s
ocial
cohe
sion f
or ac
hievin
g be
tter p
rofes
siona
l integ
ration
of th
e mos
t vuln
erable
gr
oups
in th
e Croa
tian l
abou
r mark
et
• Em
ploym
ent r
ate of
the g
roups
threa
tened
by so
cial e
xclus
ion
• Perc
entag
e of t
he gr
oups
threa
tened
by so
cial e
xclus
ion in
to
tal un
emplo
ymen
t
Statis
tical
data
prov
ided b
y the
Cro
atian
Emplo
ymen
t Ser
vice
Statis
tical
data
prov
ided b
y the
Na
tiona
l Bur
eau o
f Stat
istics
Spec
ific
Obje
ctiv
es
(Pro
ject
pu
rpos
es)
Deve
lop th
e cap
acity
of th
e lab
our m
arket
agen
ts to
carry
ou
t ALM
P mea
sures
Increa
se th
e em
ploya
bility
of th
e grou
ps th
reaten
ed by
so
cial e
xclus
ion, b
y usin
g the
path
ways
appr
oach
to
labou
r mark
et int
egrat
ion
• Lev
el of
labou
r mark
et ag
ents’
skills
and k
nowl
edge
on A
LMP
achie
ved
• Lev
el of
final
bene
ficiar
ies’ sk
ills an
d kno
wled
ge re
levan
t for
th
eir em
ploya
bility
Final
proje
ct rep
ort
Projec
t Stee
ring C
omm
ittee
minu
tes
• Willi
ngne
ss of
the u
nem
ploye
d pers
ons t
o par
ticipa
te in
the p
rojec
t
• Stat
istica
l data
avail
able
for al
l targ
et gr
oups
Resu
lts
1. Th
e effe
ctive
ness
of th
e cur
rent A
LMP m
easu
res in
Cro
atia a
nd th
e sys
tem fo
r the
ir im
plem
entat
ion an
d m
anag
emen
t are
thoro
ughly
evalu
ated.
2. Re
com
men
datio
ns co
ncern
ing th
e im
prov
emen
t of t
he
exist
ing A
LMP a
nd th
e con
cept
ion of
new
mea
sures
are
desig
ned a
nd co
ordina
ted w
ith al
l relev
ant s
takeh
olders
.
3. Ca
pacit
y of t
he CE
S staff
conc
erning
the m
anag
emen
t an
d im
plem
entat
ion of
ALM
P mea
sures
is im
prov
ed.
4. M
easu
res to
incre
ase t
he em
ploya
bility
of th
e grou
ps
at ris
k of s
ocial
exclu
sion a
re we
ll und
erwa
y thr
ough
the
imple
men
tation
of th
e Gran
t Sch
eme p
rojec
ts an
d are
duly
mon
itored
by CE
S staff
.
• The
Evalu
ation
repo
rt fin
ished
• Num
ber o
f cur
rent A
LMP m
easu
res re
com
men
ded f
or
cont
inuati
on
• Num
ber o
f new
reco
mm
ende
d ALM
P mea
sures
• The
conc
ept o
f new
mea
sures
and i
mpr
oved
ALM
P draf
ted
and a
gree
d with
the C
ES an
d rele
vant
stak
ehold
ers
• Num
ber o
f trai
nings
orga
nized
for t
he CE
S staff
• Num
ber o
f the
CES s
taff tr
ained
for m
anag
emen
t and
im
plem
entat
ion of
ALM
P mea
sures
and g
rant s
chem
e
• Num
ber o
f trai
nings
orga
nized
for t
he CE
S staff
• The
num
ber o
f pot
entia
l gran
t ben
eficia
ries t
raine
d in p
rojec
t de
velop
men
t and
appli
catio
n proc
edur
e
• The
num
ber o
f app
licati
ons t
hat e
ntere
d the
asse
ssmen
t pr
oced
ure
• The
num
ber o
f app
lican
ts th
at sig
ned t
he G
rant c
ontra
ct
• Num
ber o
f fina
l ben
eficia
ries i
nclud
ed in
the G
rant S
chem
e pr
ojects
• Num
ber o
f suc
cessf
ully i
mple
men
ted pr
ojects
with
in th
e Gran
t Sc
hem
e
• Elab
orati
on of
a m
anua
l on ‘
Gran
t Sch
eme M
anag
emen
t’ and
on
‘Imple
men
tation
of G
rant P
rojec
ts’ ela
borat
ed, b
ased
on th
e ad
justed
Guid
eline
s for
Gran
ts.
Interi
m an
d mon
thly
repor
tsEv
aluati
on re
port
Reco
mm
enda
tions
Mee
ting m
inutes
Traini
ng re
ports
/ ev
aluati
ons
Traini
ng ha
ndou
tsGr
ant c
ontra
ctsRe
ports
of th
e proj
ects
with
in th
e Gr
ant S
chem
e
• Par
ticipa
tion o
f soc
ial pa
rtners
and o
ther
stake
holde
rs in
the f
orm
ulatio
n of n
ew an
d im
prov
ed A
LMP m
easu
res
• Rea
dines
s of t
he ci
vil so
ciety
in Cro
atia t
o ent
er th
e field
of
labou
r mark
et an
d to i
nvolv
e in t
he im
plem
entat
ion of
the
ALM
P mea
sures
• Suffi
cient
num
ber o
f well
desig
ned p
rojec
ts wh
ich hi
t key
iss
ues o
f grou
ps th
reaten
ed by
socia
l exc
lusion
• An a
pprop
riate
num
ber o
f staff
of CE
S at n
ation
al an
d reg
ional
level
will b
e mad
e ava
ilable
for p
artic
ipatin
g in
the p
rojec
t acti
vities
and a
ttend
ing th
e wor
king g
roups
an
d sem
inars
• The
activ
ities o
f the
Tech
nical
Assis
tance
Proje
ct an
d the
Gr
ant S
chem
es ar
e ade
quate
ly ad
justed
each
othe
r and
pe
rform
ed w
ithou
t dela
y
Final report eng.indd 60 23.11.2008 13:30:19
A n n e x 1 U p d a t e d Lo g i c a l Fr a m e w o r k
61Lo
gica
l Fra
mew
ork
(17
Nove
mbe
r 200
8)Ac
tiviti
esSp
ecifi
catio
n of
M
eans
Spec
ifica
tion
of Co
sts
Assu
mpt
ions
Activ
ities
rela
ted
to th
e In
cept
ion
Phas
e
IN.1
Estab
lishm
ent o
f the
main
proje
ct offi
ce, p
rojec
t m
anag
emen
t stru
ctures
and t
he St
eerin
g Com
mitt
eeTL
, Proj
ect D
irecto
r, su
ppor
t staff
Adm
inistr
ative
, sec
retari
al an
d int
erpret
ation
costs
Office
spac
e in Z
agreb
avail
able
in du
e tim
e, pr
oject
partn
ers re
ady t
o pa
rticip
ate in
the S
C
IN.2
Revie
w ba
ckgr
ound
mate
rial in
Croa
tia as
well
as ou
tcom
e of
relev
ant f
orm
er pr
ojects
TL, K
E 2, K
E 3Tra
nslat
ion co
stsRe
levan
t doc
umen
ts are
mad
e ava
ilable
to co
nsult
ant t
eam
IN.3
Ensu
re aw
arene
ss on
the p
rojec
tTL
, KE 2
, KE 3
Regio
nal Tr
ansp
ort
Interp
retati
onRe
nt of
conf
erenc
e ven
ues
Publi
catio
n and
ing co
stsCa
tering
Projec
t par
tners
and o
ther
relev
ant s
takeh
olders
at ce
ntral
and r
egion
al lev
el are
inter
ested
in co
-ope
ration
IN.4
Elabo
rate I
ncep
tion R
epor
tTL
, KE 2
, KE 3
Supp
ort b
y all r
eleva
ntsta
keho
lders
Activ
ities
rela
ted
to re
sult
1:
Com
pone
nt 1
: Eva
luat
ion
of th
e AL
MP
mea
sure
s in
Croa
tia
1.1Ela
borat
ion of
a res
earch
plan
TL, K
E 2, S
TECE
S and
MoE
LE st
aff is
willi
ng to
activ
ely pa
rticip
ate
1.2Co
mm
unica
tion o
f the
rese
arch p
lan on
regio
nal le
vel
TL, K
E 2, S
TETra
nslat
ion co
sts w
here
nece
ssary
Regio
nal tr
ansp
ort
Supp
ort b
y all r
eleva
nt st
akeh
olders
1.3Im
plem
entat
ion of
field
studie
s in Z
agreb
and s
electe
d co
untie
sTL
, KE 2
, STE
Trans
lation
costs
whe
rene
cessa
ryRe
giona
l tran
spor
tPro
ducti
on an
d dist
ribut
ion of
ques
tionn
aires
Inter
view
costs
(rec
orders
, cate
ring)
Supp
ort a
nd ac
tive p
artic
ipatio
n by a
ll rele
vant
stak
ehold
ers
1.4As
sessm
ent o
f suc
cess
of AL
MP m
easu
res an
d the
efficie
ncy
of th
e sys
tem fo
r the
ir man
agem
ent a
nd im
plem
entat
ionTL
, KE 2
, STE
Trans
lation
costs
whe
rene
cessa
ryRe
levan
t doc
umen
ts are
mad
e ava
ilable
1.5Co
-ord
inatio
n and
disc
ussio
n of fi
eld re
searc
h with
a W
orkin
g Grou
p, pr
esen
tation
of re
searc
h find
ings i
n fou
r reg
ions
TL, K
E 2, S
TE
Mee
tings
of W
orkin
g Grou
pM
ateria
lsRe
giona
l tran
spor
tInt
erpret
ation
costs
whe
reNe
cessa
ry
Supp
ort b
y all r
eleva
nt st
akeh
olders
Final report eng.indd 61 23.11.2008 13:30:20
T h e E u r o p e a n U n i o n’s P h a r e Pr o g r a m m e fo r C r o a t i a 2 0 0 5
62Lo
gica
l Fra
mew
ork
(17
Nove
mbe
r 200
8)Ac
tiviti
esSp
ecifi
catio
n of
M
eans
Spec
ifica
tion
of Co
sts
Assu
mpt
ions
1.6De
velop
men
t of t
he fir
st co
mpr
ehen
sive d
raft o
f the
ev
aluati
on re
port
TL, K
E 2, S
TETra
nslat
ion co
sts w
here
nece
ssary
1.7Di
scus
sion o
f rese
arch fi
nding
s with
labo
ur m
arket
expe
rts
not r
epres
ented
in SC
TL, K
E 2, S
TE
Interp
retati
onRe
nt of
conf
erenc
e ven
ues
Publi
catio
n and
ing co
stsCa
tering
Trave
l cos
ts
Activ
e par
ticipa
tion o
f all r
eleva
nt st
akeh
olders
1.8Pre
sent
first
com
preh
ensiv
e draf
t to C
ES ke
y staff
and S
CTL
, KE 2
, STE
Interp
retati
onRe
nt of
conf
erenc
e ven
ues
Publi
catio
n and
ing co
stsCa
tering
Trave
l cos
ts
Activ
e par
ticipa
tion o
f all r
eleva
nt st
akeh
olders
1.9Co
mpil
ation
of a
final
draft
of th
e eva
luatio
n rep
ort
TL, K
E 2, S
TETra
nslat
ion co
sts w
here
nece
ssary
Final
draft
is ac
cept
ed in
time
Activ
ities
rela
ted
to re
sult
2:
Com
pone
nt 2
: Des
ign
of re
com
men
datio
ns a
nd n
ew A
LMP
mea
sure
s
2.1Es
tablis
hmen
t of a
coop
eratio
n con
cept
with
the r
eleva
nt
stake
holde
rsTL
, KE 2
, STE
Regio
nal tr
ansp
ort
Trans
lation
costs
whe
re ne
cessa
rySu
ppor
t and
activ
e par
ticipa
tion b
y all r
eleva
nt st
akeh
olders
2.2
Assis
t Wor
king G
roup w
hich i
nclud
es th
e main
stak
ehold
ers
with
in th
e em
ploym
ent p
olicy
field
to di
scus
s the
outco
me
of th
e eva
luatio
n, an
d the
deve
lopm
ent o
f ade
quate
m
easu
res fo
r the
targ
et gr
oups
TL, K
E 2, S
TE
Interp
retati
onRe
nt of
conf
erenc
e ven
ues
Publi
catio
n and
ing co
stsCa
tering
Trave
l cos
ts
Supp
ort a
nd ac
tive p
artic
ipatio
n by S
teerin
g Grou
p mem
bers
2.3De
velop
first
draft
of re
com
men
datio
nsTL
, KE 2
, STE
Trans
lation
costs
whe
re ne
cessa
ry
2.4Im
plem
ent w
orks
hops
for t
he pr
esen
tation
and d
iscus
sion o
f th
e first
draft
of th
e rec
omm
enda
tions
in fo
ur re
gions
TL, K
E 2, S
TE
Interp
retati
onRe
nt of
conf
erenc
e ven
ues
Publi
catio
n and
ing co
stsAc
com
mod
ation
, Cate
ring
Trave
l cos
ts
Activ
e par
ticipa
tion b
y all r
eleva
nt st
akeh
olders
Final report eng.indd 62 23.11.2008 13:30:21
A n n e x 1 U p d a t e d Lo g i c a l Fr a m e w o r k
63Lo
gica
l Fra
mew
ork
(17
Nove
mbe
r 200
8)Ac
tiviti
esSp
ecifi
catio
n of
M
eans
Spec
ifica
tion
of Co
sts
Assu
mpt
ions
2.5De
sign fi
nal d
raft o
f reco
mm
enda
tions
TL, K
E 2, S
TETra
nslat
ion co
sts w
here
nece
ssary
Final
draft
is ac
cept
ed in
time
2.6Pre
sent
final
draft
of re
com
men
datio
ns in
the f
rame o
f a
one-
day w
orks
hop
TL, K
E 2, S
TE
Interp
retati
onRe
nt of
conf
erenc
e ven
ues
Publi
catio
n and
ing co
stsCa
tering
Trave
l cos
ts
Activ
e par
ticipa
tion b
y all r
eleva
nt st
akeh
olders
2.7Int
egrat
e rec
omm
enda
tions
into
the fi
nal re
port
of th
e pr
oject
TL, K
E 2, S
TE
Activ
ities
rela
ted
to re
sult
3:
Com
pone
nt 3
: Cap
acity
bui
ldin
g
3.1De
sign t
rainin
g prog
ramm
e for
relev
ant C
ES st
affTL
, KE 2
, KE 3
, STE
Costs
of tr
aining
need
s asse
ssmen
t (qu
estio
nnair
es, in
tervie
ws)
Trans
lation
costs
whe
re ne
cessa
ry
Relev
ant d
ocum
ents
and t
rainin
g mate
rials
of pr
eviou
s proj
ects
are m
ade
avail
able
in tim
eAc
tive p
artic
ipatio
n of C
ES st
aff in
TNA
3.2Di
ssem
inate
plan t
o rele
vant
CES s
taffTL
, KE 2
, KE 3
, STE
Activ
e par
ticipa
tion o
f CES
staff
Traini
ng pl
an is
acce
pted
in tim
e
3.3De
velop
appr
opria
te m
ateria
ls for
the t
rainin
g wor
ksho
psTL
, KE 2
, KE 3
, STE
Trans
lation
costs
3.4Pre
pare
and i
mple
men
t trai
ning w
orks
hops
on
imple
men
tation
, mon
itorin
g and
evalu
ation
of A
LMP
mea
sures
TL, K
E 2, S
TE
Interp
retati
onRe
nt of
conf
erenc
e ven
ues
Publi
catio
n and
ing co
stsAc
com
mod
ation
, Cate
ring
Trave
l cos
ts
Activ
e par
ticipa
tion o
f CES
staff
3.5Pre
pare
and i
mple
men
t trai
ning w
orks
hops
on th
e des
ign
and m
anag
emen
t of g
rant s
chem
esTL
, KE 3
, STE
Interp
retati
onRe
nt of
conf
erenc
e ven
ues
Publi
catio
n and
ing co
stsAc
com
mod
ation
, Cate
ring
Trave
l cos
ts
Activ
e par
ticipa
tion o
f CES
staff
Final report eng.indd 63 23.11.2008 13:30:22
T h e E u r o p e a n U n i o n’s P h a r e Pr o g r a m m e fo r C r o a t i a 2 0 0 5
64Lo
gica
l Fra
mew
ork
(17
Nove
mbe
r 200
8)Ac
tiviti
esSp
ecifi
catio
n of
M
eans
Spec
ifica
tion
of Co
sts
Assu
mpt
ions
3.6Pre
pare
and i
mple
men
t trai
ning w
orks
hops
for c
ouns
ellor
s de
aling
with
the r
isk gr
oups
TL, S
TE
Interp
retati
onRe
nt of
conf
erenc
e ven
ues
Publi
catio
n and
ing co
stsAc
com
mod
ation
, Cate
ring
Trave
l cos
ts
Activ
e par
ticipa
tion o
f CES
staff
3.7Su
ppor
t in th
e esta
blish
men
t of m
onito
ring a
nd ev
aluati
on
syste
ms
TL, K
E 2, S
TERe
levan
t data
mad
e ava
ilable
in tim
eAc
tive p
artic
ipatio
n of C
ES st
aff
Activ
ities
rela
ted
to re
sult
4:
Com
pone
nt 4
: Gra
nt Sc
hem
e M
anag
emen
t
4.1Re
cruit g
rant a
ssesso
rs an
d trai
ners
TL, K
E 3, S
TETe
nderi
ng co
stsQu
alifie
d can
didate
s hav
e bee
n ide
ntifie
d and
acce
pted
4.2Pre
pare
and i
mple
men
t trai
ning o
f gran
t asse
ssors
and
traine
rsTL
, KE 3
, STE
Rent
of co
nfere
nce v
enue
sPu
blica
tion a
nd pr
inting
costs
Cater
ingGr
ant a
ssesso
rs an
d trai
ners
will a
ttend
the t
rainin
g sem
inars
4.3Ra
ise aw
arene
ss am
ong p
oten
tial g
rant b
enefi
ciarie
sTL
, KE 3
, STE
Relev
ant s
takeh
olders
are i
ntere
sted a
nd pa
rticip
ate ac
tively
4.4Pre
pare
and i
mple
men
t trai
ning o
n gran
t sch
eme
requir
emen
ts to
poten
tial g
rant b
enefi
ciarie
sTL
, KE 3
, STE
4.5Es
tablis
h help
desk
sTL
, KE 3
, STE
Activ
e par
ticipa
tion o
f eva
luatio
n com
mitt
ee m
embe
rsA
suffi
cient
num
ber o
f qua
lified
appli
catio
ns ha
s bee
n sub
mitt
ed
4.6Ev
aluati
on –
Step
1TL
, KE 3
, STE
Activ
e par
ticipa
tion o
f eva
luatio
n com
mitt
ee m
embe
rs
4.7Ev
aluati
on –
Step
2TL
, KE 3
, STE
Activ
e par
ticipa
tion o
f eva
luatio
n com
mitt
ee m
embe
rs
4.8Ev
aluati
on –
Step
3TL
, KE 3
, STE
Activ
e par
ticipa
tion o
f eva
luatio
n com
mitt
ee m
embe
rs
4.9Ev
aluati
on –
Step
4TL
, KE 3
, STE
Activ
e par
ticipa
tion o
f eva
luatio
n com
mitt
ee m
embe
rs
4.10
Prepa
re gr
ant c
ontra
cts fo
r sign
ature
TL, K
E 3, S
TEGr
ant c
ontra
cts ar
e elab
orate
d and
appr
oved
in tim
e
4.11
Set-u
p a gr
ant m
onito
ring s
ystem
for a
ll gran
t proj
ects
fund
ed un
der P
HARE
2005
TL, K
E 3, S
TEAc
tive p
artic
ipatio
n of C
ES st
affAl
l nec
essa
ry m
onito
ring d
ata av
ailab
le in
time
Conc
ept is
appr
oved
and i
mple
men
ted in
time
Final report eng.indd 64 23.11.2008 13:30:23
A n n e x 1 U p d a t e d Lo g i c a l Fr a m e w o r k
65Lo
gica
l Fra
mew
ork
(17
Nove
mbe
r 200
8)Ac
tiviti
esSp
ecifi
catio
n of
M
eans
Spec
ifica
tion
of Co
sts
Assu
mpt
ions
4.12
Supp
ort im
plem
entat
ion of
gran
t proj
ects
TL, K
E 3, S
TE
Regio
nal tr
ansp
ort
Interp
retati
on/Tr
ansla
tion
Conf
erenc
e ven
ueAc
com
mod
ation
and C
aterin
g for
parti
cipan
tsPr
inting
costs
Activ
e par
ticipa
tion o
f gran
t ben
eficia
ries
4.13
Supp
ort C
ES pr
oject
man
ager
with
asse
ssmen
t of q
uarte
rly
repor
ts of
gran
t ben
eficia
ries
TL, K
E 3, S
TEInt
erpret
ation
/Tran
slatio
n whe
re ne
cessa
ryAc
tive p
artic
ipatio
n of g
rant b
enefi
ciarie
s
4.14
Supp
ort P
IU w
ith pr
epara
tion a
nd su
bmiss
ion of
repo
rts on
Gr
ant S
chem
e prog
ress
TL, K
E 3, S
TEInt
erpret
ation
/Tran
slatio
n whe
re ne
cessa
ryAc
tive p
artic
ipatio
n of g
rant b
enefi
ciarie
s
4.15
Imple
men
t two
one-
day w
orks
hop f
or gr
ant b
enefi
ciarie
sTL
, KE 3
, STE
Wor
ksho
p ven
ueAc
com
mod
ation
and C
aterin
g for
parti
cipan
tsTra
vel c
osts
ing co
stsInt
erpret
ation
/Tran
slatio
n
Supp
ort a
nd ac
tive p
artic
ipatio
n of g
rant b
enefi
ciarie
s
4.16
Imple
men
t wrap
up ev
ent f
or gr
ant b
enefi
ciarie
s and
partn
er ins
titut
ions
TL, K
E 3, S
TE
Conf
erenc
e ven
ueAc
com
mod
ation
and C
aterin
g for
parti
cipan
tsTra
vel c
osts
ing co
stsInt
erpret
ation
/Tran
slatio
n
Activ
e par
ticipa
tion o
f all r
eleva
nt st
akeh
olders
4.17
Publi
catio
n and
disse
mina
tion o
f a co
mpe
ndium
of gr
ant
proje
ctsTL
, KE 3
, STE
ing co
stsInt
erpret
ation
/Tran
slatio
nGr
ant p
rojec
ts ha
ve be
en su
cces
sfully
imple
men
ted
Clos
ing
Phas
e
CL.1
Sum
mar
y of p
rojec
t res
ults
TL, K
E 2, K
E 3, S
TEAl
l proj
ect r
esult
s hav
e bee
n ach
ieved
in tim
e and
are a
pprov
ed
CL.2
Disse
mina
tion o
f proj
ect r
esult
sTL
, KE 2
, KE 3
, STE
ing co
stsInt
erpret
ation
/Tran
slatio
nFin
al rep
ort e
labor
ated a
nd ap
prov
ed in
time
CL.3
Final
wrap
-up e
vent
TL, K
E 2, K
E 3
Conf
erenc
e ven
ueAc
com
mod
ation
and C
aterin
g for
parti
cipan
tsM
ateria
lsInt
erpret
ation
/Tran
slatio
n
All p
rojec
t res
ults h
ave b
een a
chiev
ed in
time a
nd ar
e app
roved
Final
repor
t elab
orate
d and
appr
oved
in tim
e
Final report eng.indd 65 23.11.2008 13:30:24
Final report eng.indd 66 23.11.2008 13:30:25
67
Annex 2 Updated Implementation Schedule
Final report eng.indd 67 23.11.2008 13:30:26
T h e E u r o p e a n U n i o n’s P h a r e Pr o g r a m m e fo r C r o a t i a 2 0 0 5
68Up
date
d Im
plem
enta
tion
Sch
edul
e (1
7 No
vem
ber 2
008)
Mon
th:
12
34
56
78
910
1112
1314
1516
1718
1920
04
.0705
.0706
.0707
.0708
.0709
.0710
.0711
.0712
.0701
.0802
.0803
.0804
.0805
.0806
.0807
.0808
.0809
.0810
.0811
.08
Ince
ptio
n Ph
ase
IN.1
Estab
lishm
ent o
f the
main
proje
ct offi
ce, p
rojec
t m
anag
emen
t stru
ctures
and t
he St
eerin
g Com
mitt
ee
IN.2
Revie
w ba
ckgr
ound
mate
rial a
nd ou
tcom
es of
rel
ated p
rojec
ts
IN.3
Ensu
re aw
arene
ss of
the p
rojec
t
IN.4
Elabo
rate I
ncep
tion R
epor
t
Com
pone
nt 1
: Eva
luat
ion
of th
e AL
MP
mea
sure
s in
Croa
tia
1.1Ela
borat
ion of
a res
earch
plan
1.2Co
mm
unica
tion o
f the
rese
arch p
lan on
regio
nal
level
1.3Im
plem
entat
ion of
field
studie
s in Z
agreb
and
selec
ted co
untie
s
1.4As
sessm
ent o
f suc
cess
of AL
MP m
easu
res an
d the
effi
cienc
y of m
anag
emen
t and
imple
men
tation
1.5Pre
sent
ation
of re
searc
h find
ings i
n fou
r cou
nties
1.6De
velop
men
t of t
he fir
st co
mpr
ehen
sive d
raft o
f the
ev
aluati
on re
port
1.7Di
scus
sion o
f rese
arch fi
nding
s with
labo
ur m
arket
expe
rts no
t rep
resen
ted in
SC
1.8Pre
sent
first
com
preh
ensiv
e draf
t to C
ES ke
y staff
an
d SC
1.9Co
mpil
ation
of a
final
draft
of th
e eva
luatio
n rep
ort
Final report eng.indd 68 23.11.2008 13:30:28
A n n e x 2 U p d a t e d I m p l e m e n t a t i o n S c h e d u l e
69Up
date
d Im
plem
enta
tion
Sch
edul
e (1
7 No
vem
ber 2
008)
Mon
th:
12
34
56
78
910
1112
1314
1516
1718
1920
04
.0705
.0706
.0707
.0708
.0709
.0710
.0711
.0712
.0701
.0802
.0803
.0804
.0805
.0806
.0807
.0808
.0809
.0810
.0811
.08
Com
pone
nt 2
: Des
ign
of re
com
men
datio
ns a
nd
new
ALM
P m
easu
res
2.1Es
tablis
hmen
t of a
coop
eratio
n con
cept
with
the
relev
ant lo
cal s
takeh
olders
2.2As
sistin
g WG
2
2.3De
velop
men
t of t
he fir
st dr
aft re
com
men
datio
n rep
ort
2.4W
orks
hops
for t
he pr
esen
tation
and d
iscus
sion o
f the
fir
st dr
aft of
the r
ecom
men
datio
ns in
four
coun
ties
2.5De
sign fi
nal d
raft o
f reco
mm
enda
tions
2.6Pre
sent
final
draft
of th
e rec
omm
enda
tions
in th
e fra
me o
f a on
e-da
y wor
ksho
p
2.7Int
egrat
e rec
omm
enda
tions
into
the fi
nal re
port
of th
e proj
ect
Com
pone
nt 3
: Cap
acity
Bui
ldin
g
3.1De
sign t
rainin
g prog
ramm
e for
relev
ant C
ES st
aff
3.2Di
ssem
inate
plan t
o rele
vant
CES s
taff
3.3De
velop
appr
opria
te m
ateria
ls for
the t
rainin
g wo
rksho
ps
3.4Tra
ining
wor
ksho
ps on
imple
men
tation
, mon
itorin
g an
d eva
luatio
n of A
LMP m
easu
res
3.5Pre
pare
and i
mple
men
t trai
ning w
orks
hops
on th
e de
sign a
nd m
anag
emen
t of g
rant s
chem
es
Final report eng.indd 69 23.11.2008 13:30:30
T h e E u r o p e a n U n i o n’s P h a r e Pr o g r a m m e fo r C r o a t i a 2 0 0 5
70Up
date
d Im
plem
enta
tion
Sch
edul
e (1
7 No
vem
ber 2
008)
Mon
th:
12
34
56
78
910
1112
1314
1516
1718
1920
04
.0705
.0706
.0707
.0708
.0709
.0710
.0711
.0712
.0701
.0802
.0803
.0804
.0805
.0806
.0807
.0808
.0809
.0810
.0811
.08
3.6Pre
pare
and i
mple
men
t trai
ning w
orks
hops
for
coun
sello
rs de
aling
with
the r
isk gr
oups
3.7Su
ppor
t in th
e esta
blish
men
t of m
onito
ring a
nd
evalu
ation
syste
ms
Com
pone
nt 4
: Gra
nt Sc
hem
e M
anag
emen
t
4.1Re
cruit g
rant a
ssesso
rs an
d trai
ners
4.2Tra
ining
of as
sesso
rs an
d trai
ners
4.3Ra
ise aw
arene
ss am
ong p
oten
tial g
rant b
enefi
ciarie
s
4.4Pre
pare
and i
mple
men
t trai
ning o
n gran
t sch
eme
requir
emen
ts to
poten
tial g
rant b
enefi
ciarie
s
4.5Es
tablis
h help
desk
s
4.6Ev
aluati
on St
ep 1
4.7Ev
aluati
on St
ep 2
4.8Ev
aluati
on St
ep 3
4.9Ev
aluati
on St
ep 4
Final report eng.indd 70 23.11.2008 13:30:32
A n n e x 2 U p d a t e d I m p l e m e n t a t i o n S c h e d u l e
71Up
date
d Im
plem
enta
tion
Sch
edul
e (1
7 No
vem
ber 2
008)
Mon
th:
12
34
56
78
910
1112
1314
1516
1718
1920
04
.0705
.0706
.0707
.0708
.0709
.0710
.0711
.0712
.0701
.0802
.0803
.0804
.0805
.0806
.0807
.0808
.0809
.0810
.0811
.08
4.10
Prepa
re gr
ant c
ontra
cts fo
r sign
ature
4.11
Set-u
p mon
itorin
g sys
tem
4.12
Supp
ort im
plem
entat
ion of
gran
t proj
ects
4.13
Revie
w na
rrativ
e and
finan
cial re
ports
of gr
ant
bene
ficiar
ies
4.14
Supp
ort P
IU w
ith re
porti
ng on
gran
t sch
eme
prog
ress
4.15
Imple
men
t 2 on
e-da
y wor
ksho
ps fo
r gran
t be
nefic
iaries
4.16
Imple
men
t wrap
-up e
vent
for g
rant b
enefi
ciarie
s an
d par
tner
instit
ution
s
4.17
Publi
catio
n and
disse
mina
tion o
f a co
mpe
ndium
of
gran
t proj
ects
Clos
ing
Phas
e
CL.1
Sum
mar
y of p
rojec
t res
ults
CL.2
Disse
mina
tion o
f proj
ect r
esult
s
Final report eng.indd 71 23.11.2008 13:30:34
Final report eng.indd 72 23.11.2008 13:30:35
73
Annex 3 Updated and Final Overall Work Plan
Final report eng.indd 73 23.11.2008 13:30:36
T h e E u r o p e a n U n i o n’s P h a r e Pr o g r a m m e fo r C r o a t i a 2 0 0 5
74Up
date
d an
d Fi
nal O
vera
ll W
ork
Plan
Com
pone
nt 1
: Eva
luat
ion
of A
LMP
mea
sure
s in
Croa
tia
Activ
ityTi
me
sche
dule
Desc
riptio
nSo
urce
sEx
pect
ed O
utpu
ts
1.1
Jun –
Jul 2
007
Elabo
ration
of re
searc
h plan
KE 2,
STE
Meth
odolo
gy fo
r eva
luatio
n
1.2
Sep 2
007
Com
mun
icate
resea
rch pl
anKE
2Sta
keho
lders
mad
e acq
uaint
ed w
ith re
searc
h plan
Stake
holde
rs for
inter
views
and f
ocus
grou
ps id
entifi
ed
1.3
Oct –
Nov
2007
Imple
men
tation
of fie
ld stu
dies i
n fou
r reg
ions
KE 2,
STE,
Inter
viewe
rsInt
ervie
ws an
d foc
us gr
oups
(cen
tral /
loca
l leve
l)
Field
studie
s
1.4
Jul 2
007 –
Jan 2
008
Asse
ssmen
t of t
he su
cces
s of A
LMP m
easu
res an
d the
efficie
ncy o
f the
syste
m fo
r m
anag
emen
t and
imple
men
tation
KE 2,
STE
First
resea
rch fin
dings
Revie
w m
anag
emen
t cap
acity
1.5
Feb 2
008
Prese
ntati
on of
the r
esea
rch fin
dings
in th
e fou
r reg
ions
KE 2,
STE
Sum
mar
y of re
searc
h find
ings
4 wor
ksho
ps
1.6
Feb –
May
2008
Elabo
ration
of th
e first
com
preh
ensiv
e draf
t of t
he ev
aluati
on re
port
KE 2,
STE
First
draft
of ev
aluati
on re
port
1.7
May
2008
Disc
ussio
n of re
searc
h find
ings w
ith la
bour
mark
et ex
perts
KE 2,
STE
Feed
back
on in
itial fi
nding
s
1.8
Jun 2
008
Prese
nt fir
st co
mpr
ehen
sive d
raft t
o CES
key s
taff an
d SC
KE 2,
STE
Wor
ksho
p with
CES a
nd SC
Feed
back
on re
sults
1.9
Jun -
Aug
2008
Com
pilati
on of
the fi
nal d
raft o
f the
evalu
ation
repo
rtKE
2, ST
EFin
al dr
aft of
evalu
ation
repo
rt
Final report eng.indd 74 23.11.2008 13:30:37
A n n e x 3 U p d a t e d a n d Fi n a l O v e r a l l Wo r k P l a n
75
Com
pone
nt 2
: Des
ign
of re
com
men
datio
n an
d ne
w A
LMP
mea
sure
s
Activ
ityTi
me
sche
dule
Desc
riptio
nSo
urce
sEx
pect
ed O
utpu
ts
2.1
Oct –
Feb 2
008
Estab
lishm
ent o
f a co
-ope
ration
conc
ept w
ith th
e rele
vant
loca
l stak
ehold
ersKE
2, LE
, STE
4 wor
ksho
psAg
reed c
o-op
eratio
n con
cept
2.2
Mar
– Ju
n 200
8Di
scus
s out
com
e of t
he ev
aluati
on an
d dev
elopm
ent o
f ade
quate
mea
sures
with
W
orkin
g Grou
p 2KE
2, LE
, STE
Wor
ksho
pRe
com
men
datio
ns el
abor
ated b
y WG
2
2.3
May
– Ju
n 200
8De
velop
first
draft
of re
com
men
datio
nsKE
2, LE
, STE
Draft
of re
com
men
datio
nsRe
com
men
datio
ns el
abor
ated b
y WG
2
2.4
Jul 2
008
Cond
uct w
orks
hops
for p
resen
tation
and d
iscus
sion o
f first
draft
of
recom
men
datio
ns in
four
regio
nsKE
2, LE
, STE
4 wor
ksho
psDr
aft re
com
men
datio
ns an
d con
cept
note
discu
ssed a
t 4 re
giona
l wo
rksho
ps
2.5
Jul 2
008
Desig
n fina
l draf
t of re
com
men
datio
nsKE
2, LE
, STE
Final
draft
of re
com
men
datio
ns
2.6
Jul 2
008
Prese
nt fin
al dr
aft of
reco
mm
enda
tions
in th
e fram
e of a
one-
day w
orks
hop
KE 2,
LE, S
TEFin
al dr
aft pr
esen
ted by
co-o
rdina
tor o
f WG
2 and
Key E
xper
t at
one-
day w
orks
hop
2.7
Oct –
Nov
2008
Integ
rate r
ecom
men
datio
ns in
to fin
al rep
ort o
f the
proje
ctKE
2Co
ntrib
ution
to Fi
nal R
epor
t
Final report eng.indd 75 23.11.2008 13:30:38
T h e E u r o p e a n U n i o n’s P h a r e Pr o g r a m m e fo r C r o a t i a 2 0 0 5
76Co
mpo
nent
3: C
apac
ity b
uild
ing
Activ
ityTi
me
sche
dule
Desc
riptio
nSo
urce
sEx
pect
ed O
utpu
ts
3.1
Sep –
Mar
2007
Desig
n trai
ning p
rogram
me f
or re
levan
t CES
staff
TL, K
E 2Tra
ining
prog
ramm
e agr
eed w
ith CE
S
3.2
Mar
2007
Disse
mina
te tra
ining
plan
to re
levan
t CES
staff
TLCE
S at c
entra
l and
loca
l leve
l fam
iliar w
ith tr
aining
prog
ramm
e
3.3
Mar
- May
2008
Deve
lop ap
prop
riate
mate
rials
for tr
aining
wor
ksho
psTL
, STE
Prese
ntati
ons a
nd su
pplem
entar
y trai
ning m
ateria
ls for
ALM
P trai
ning
(Acti
vity 3
.4), G
rant S
chem
e Man
agem
ent t
rainin
g (Ac
tivity
3.5)
and
Coun
sello
rs’ tra
ining
(Acti
vity 3
.6) co
mple
ted
3.4
Jun,
Sep,
Oct 2
008
Prepa
re an
d im
plem
ent t
rainin
g wor
ksho
ps on
imple
men
tation
, mon
itorin
g and
ev
aluati
on of
ALM
P mea
sures
TL, S
TESix
2-da
y wor
ksho
ps fo
r 70 p
artic
ipant
s alto
geth
er fro
m CE
S cen
tral a
nd
region
al lev
el
3.5
Apr –
May
2008
Prepa
re an
d im
plem
ent t
rainin
g wor
ksho
ps on
the d
esign
and m
anag
emen
t of
gran
t sch
emes
TL, K
E 3, S
TE2 t
rainin
g wor
ksho
ps fo
r 30 p
erson
s per
works
hop,
5 day
s per
works
hop
3.6
Sep -
Oct
2008
Prepa
re an
d im
plem
ent t
rainin
g wor
ksho
ps fo
r cou
nsell
ors d
ealin
g with
risk
grou
psTL
, KE 2
, STE
Two 4
-day
Train
ing w
orks
hops
for 2
2 pers
ons e
ach f
rom CE
S cen
tral a
nd
region
al lev
el
3.7
Jul -
Oct
2008
Supp
ort in
the e
stabli
shm
ent o
f mon
itorin
g and
evalu
ation
syste
ms
TL, K
E 2, S
TERe
com
men
datio
ns fo
r mon
itorin
g and
evalu
ation
syste
ms o
utlin
ed
Final report eng.indd 76 23.11.2008 13:30:39
A n n e x 3 U p d a t e d a n d Fi n a l O v e r a l l Wo r k P l a n
77
Com
pone
nt 4
: Gra
nt Sc
hem
e M
anag
emen
t
Activ
ityTi
me
sche
dule
Desc
riptio
nSo
urce
sRe
sults
/ ex
pect
ed re
sults
Pre-
gran
t act
iviti
es
4.1
Apr –
May
2007
Recru
it gran
t asse
ssors
and t
raine
rsKE
3 3 G
rant T
raine
rs (G
T) an
d 5 G
rant A
ssesso
rs (G
A) ap
prov
ed by
CFCU
4.2
May
– Se
p 200
7Tra
ining
of as
sesso
rs an
d trai
ners
KE3,
GT, G
ATh
ree-d
ay tr
aining
cour
se fo
r GT a
nd G
ATh
ree on
e-da
y-tra
ining
sessi
ons f
or G
A
4.3
Aug -
Oct
2007
Raise
aware
ness
amon
g pot
entia
l gran
t ben
eficia
ries
KE3
Revie
w an
d rec
omm
enda
tions
base
d on t
he pu
blish
ed gu
idelin
es an
d for
ms i
n the
cour
se
of th
e eva
luatio
n and
budg
et cla
rifica
tion p
roces
s
4.4
May
– Ju
n 200
7Pre
pare
and i
mple
men
t trai
ning o
n gran
t sch
eme
requir
emen
ts to
poten
tial g
rant b
enefi
ciarie
sKE
3, GT
Four
two-
day t
rainin
g cou
rses
4.5
May
– Ju
n 200
7Es
tablis
h help
desk
sGT
, KE3
FAQ
deliv
ered f
or pu
blish
ing at
CFCU
-Web
site
Sum
mari
zed e
valua
tion r
epor
t in de
aling
with
Help
Des
k elab
orate
d and
disc
usse
d with
CE
S / CF
CU)
4.6
/ 4.7
4.8
/ 4.9
Jun –
Oct
2007
Evalu
ation
proc
ess
KE3,
GA
Key e
xper
t 3 (K
E3)
- elab
orate
the d
ocum
ents
need
ed fo
r the
evalu
ation
proc
ess
- co-
ordina
te an
d sup
ervis
e the
wor
k of t
he G
rant A
ssesso
rs in
coop
eratio
n with
the
Bene
ficiar
y- r
ecom
men
d / ad
just t
he ev
aluati
on pr
oces
sGr
ant A
ssesso
rs - e
valua
te th
e app
licati
ons a
long t
he ap
prov
ed ev
aluati
on st
rateg
y usin
g the
evalu
ation
gr
ids
- deli
ver s
ubsta
ntial
com
men
ts for
furth
er ev
aluati
on an
d the
decis
ion pr
oces
s- e
labor
ate re
ports
on th
e res
ults o
f eac
h eva
luatio
n step
and p
resen
t the
asse
ssmen
t res
ults
- prov
ide as
sistan
ce in
budg
et cla
rifica
tion p
roces
s
4.10
Oc
t 200
7Pre
pare
gran
t con
tracts
for s
ignatu
reKE
3, GA
Supp
ort t
o app
lican
ts wi
th im
prov
ing th
e bud
gets
of th
e proj
ect p
ropos
als
Final report eng.indd 77 23.11.2008 13:30:40
T h e E u r o p e a n U n i o n’s P h a r e Pr o g r a m m e fo r C r o a t i a 2 0 0 5
78Ac
tivity
Tim
e sc
hedu
leDe
scrip
tion
Sour
ces
Resu
lts /
expe
cted
resu
lts
On-g
oing
gra
nt a
ctiv
ities
4.11
Nov 2
007 –
Feb
2008
Set-u
p a gr
ant m
onito
ring s
ystem
KE3,
STE
Mon
itorin
g sys
tem de
velop
edStr
uctu
re of
data
to be
colle
cted a
gree
d.Gr
ant M
anag
ers tr
ained
in us
ing m
onito
ring s
ystem
Data
base
on G
rant P
rojec
ts co
ntinu
ously
upda
ted an
d use
d for
prep
aratio
n of q
uarte
rly
repor
ts on
prog
ress o
f the
Gran
t Sch
eme
4.12
Nov 2
007 –
Feb
2008
Supp
ort im
plem
entat
ion of
gran
t proj
ects
KE3,
GA
Opera
tiona
l Man
ual o
n mon
itorin
g the
prog
ress o
f Gran
t proj
ects
Staff
traine
d, fir
st vis
its su
ppor
ted,
Mon
itorin
g rep
orts
prep
ared a
nd su
bmitt
edDa
ta ba
se w
ithin
the m
onito
ring s
ystem
upda
ted
4.13
Ap
r – Se
p 200
8Re
view
narra
tive a
nd fin
ancia
l repo
rts of
gran
t ben
eficia
ries
KE3,
GA
Quar
terly
repor
ts as
sesse
d, co
mm
ents,
reco
mm
enda
tions
on ac
cept
ance
, am
endm
ents
or
audit
s Da
ta on
proje
ct pr
ogres
s ent
ered i
n mon
itorin
g sys
tem; fo
llow-
up ac
tivitie
s und
er co
ntrol
Reco
mm
enda
tions
on ho
w to
orga
nize t
he fin
al ph
ase o
f gran
t sch
eme p
rojec
tsSu
ppor
t with
prep
aratio
n and
subm
ission
of fin
al rep
orts
4.14
May
– Se
p 200
8Su
ppor
t PIU
with
repo
rts on
gran
t sch
eme p
rogres
sKE
3, ST
EPa
ckag
e for
the fi
nal p
hase
inclu
ding g
uideli
nes f
or th
e fina
l repo
rts
4.15
Dec 2
007,
Feb
2008
Imple
men
t 2 on
e-da
y wor
ksho
ps fo
r gran
t ben
eficia
ries
KE3,
GTKic
k-off
mee
ting a
nd ad
dition
al on
e-da
y-wo
rksho
pGr
antee
s trai
ned i
n im
plem
entat
ion re
quire
men
tsGr
antee
s trai
ned i
n narr
ative
and fi
nanc
ial re
porti
ng
Post
-gra
nt a
ctiv
ities
4.16
Dec 2
008
Imple
men
t wrap
-up e
vent
for g
rant b
enefi
ciarie
s and
pa
rtner
instit
ution
sKE
3, GA
Gran
tees p
repare
d for
the c
onclu
sion o
f the
ir proj
ects
Docu
men
tation
of th
e gran
t proj
ects
4.17
Nov –
Dec
2008
Publi
catio
n and
disse
mina
tion o
f a co
mpe
ndium
of gr
ant
proje
ctsKE
3, GA
Com
pend
ium of
all G
rant P
rojec
ts pr
oduc
ed an
d diss
emina
ted(C
D an
d prin
t med
ium)
Final report eng.indd 78 23.11.2008 13:30:41
79
Annex 4 Updated Resource Schedule
Final report eng.indd 79 23.11.2008 13:30:42
T h e E u r o p e a n U n i o n’s P h a r e Pr o g r a m m e fo r C r o a t i a 2 0 0 5
80Re
sour
ce S
ched
ule
(17
Nove
mbe
r 200
8) -
STE
Wor
king
Day
s M
onth
:1
23
45
67
89
1011
1213
1415
1617
1819
20
Star
t dat
e:04
.0705
.0706
.0707
.0708
.0709
.0710
.0711
.0712
.0701
.0802
.0803
.0804
.0805
.0806
.0807
.0808
.0809
.0810
.0811
.08W
D
Com
pone
nt 1
: Eva
luat
ion
of th
e AL
MP
mea
sure
s in
Croa
tia
203,5
1.1Ela
borat
ion of
a res
earch
plan
23
512
40
1.2Co
mm
unica
tion o
f the
rese
arch p
lan
on re
giona
l leve
l
1
1
1.3Im
plem
entat
ion of
field
studie
s in
Zagr
eb an
d sele
cted c
ount
ies
71
71
1.4As
sessm
ent o
f suc
cess
of AL
MP
mea
sures
and t
he effi
cienc
y of
man
agem
ent a
nd im
plem
entat
ion
1413
,517
159
2
71
1.5Pre
sent
ation
of re
searc
h find
ings i
n fou
r cou
nties
10
1
11
1.6De
velop
men
t of t
he fir
st co
mpr
ehen
sive d
raft o
f the
evalu
ation
rep
ort
10
10
1.7Di
scus
sion o
f rese
arch fi
nding
s wi
th la
bour
mark
et ex
perts
not
repres
ented
in SC
0
1.8Pre
sent
first
com
preh
ensiv
e draf
t to
CES k
ey st
aff an
d SC
0
1.9Co
mpil
ation
of a
final
draft
of th
e ev
aluati
on re
port
0
Final report eng.indd 80 23.11.2008 13:30:44
A n n e x 4 U p d a t e d R e s o u r c e S c h e d u l e
81Re
sour
ce S
ched
ule
(17
Nove
mbe
r 200
8) -
STE
Wor
king
Day
s M
onth
:1
23
45
67
89
1011
1213
1415
1617
1819
20
Star
t dat
e:04
.0705
.0706
.0707
.0708
.0709
.0710
.0711
.0712
.0701
.0802
.0803
.0804
.0805
.0806
.0807
.0808
.0809
.0810
.0811
.08W
D
Com
pone
nt 2
: Des
ign
of
reco
mm
enda
tions
and
new
ALM
P m
easu
res
50,5
2.1Es
tablis
hmen
t of a
coop
eratio
n co
ncep
t with
the r
eleva
nt lo
cal
stake
holde
rs
8
7
15
2.2As
sistin
g WG
2
28
10
2.3De
velop
men
t of t
he fir
st dr
aft
recom
men
datio
n rep
ort
86
14
2.4W
orks
hops
for t
he pr
esen
tation
and
discu
ssion
of th
e first
draft
of th
e rec
omm
enda
tions
in fo
ur co
untie
s
0
2.5De
sign fi
nal d
raft o
f rec
omm
enda
tions
65,5
11,5
2.6Pre
sent
final
draft
of th
e rec
omm
enda
tions
in th
e fram
e of a
on
e-da
y wor
ksho
p
0
2.7Int
egrat
e rec
omm
enda
tions
into
the
final
repor
t of t
he pr
oject
0
Com
pone
nt 3
: Cap
acity
Bui
ldin
g
85
3.1De
sign t
rainin
g prog
ramm
e for
rel
evan
t CES
staff
0
3.2Di
ssem
inate
plan t
o rele
vant
CES s
taff
0
3.3De
velop
appr
opria
te m
ateria
ls for
the
traini
ng w
orks
hops
10
5
15
Final report eng.indd 81 23.11.2008 13:30:46
T h e E u r o p e a n U n i o n’s P h a r e Pr o g r a m m e fo r C r o a t i a 2 0 0 5
82Re
sour
ce S
ched
ule
(17
Nove
mbe
r 200
8) -
STE
Wor
king
Day
s M
onth
:1
23
45
67
89
1011
1213
1415
1617
1819
20
Star
t dat
e:04
.0705
.0706
.0707
.0708
.0709
.0710
.0711
.0712
.0701
.0802
.0803
.0804
.0805
.0806
.0807
.0808
.0809
.0810
.0811
.08W
D
3.4Tra
ining
wor
ksho
ps on
im
plem
entat
ion, m
onito
ring a
nd
evalu
ation
of A
LMP m
easu
res
12
84
24
3.5Pre
pare
and i
mple
men
t trai
ning
works
hops
on th
e des
ign an
d m
anag
emen
t of g
rant s
chem
es
10
10
3.6Pre
pare
and i
mple
men
t trai
ning
works
hops
for c
ouns
ellor
s dea
ling
with
the r
isk gr
oups
12
4
16
3.7Su
ppor
t in th
e esta
blish
men
t of
mon
itorin
g and
evalu
ation
syste
ms
5
7
62
20
Com
pone
nt 4
: Gra
nt Sc
hem
e M
anag
emen
t
15
2
4.1Re
cruit g
rant a
ssesso
rs an
d trai
ners
0
4.2Tra
ining
of as
sesso
rs an
d trai
ners
18
5
23
4.3Ra
ise aw
arene
ss am
ong p
oten
tial
gran
t ben
eficia
ries
0
4.4Pre
pare
and i
mple
men
t trai
ning
on gr
ant s
chem
e req
uirem
ents
to
poten
tial g
rant b
enefi
ciarie
s
19
19
4.5Es
tablis
h help
desk
s
2
2
4.6Ev
aluati
on St
ep 1
0
Final report eng.indd 82 23.11.2008 13:30:48
A n n e x 4 U p d a t e d R e s o u r c e S c h e d u l e
83Re
sour
ce S
ched
ule
(17
Nove
mbe
r 200
8) -
STE
Wor
king
Day
s M
onth
:1
23
45
67
89
1011
1213
1415
1617
1819
20
Star
t dat
e:04
.0705
.0706
.0707
.0708
.0709
.0710
.0711
.0712
.0701
.0802
.0803
.0804
.0805
.0806
.0807
.0808
.0809
.0810
.0811
.08W
D
4.7Ev
aluati
on St
ep 2
23,5
23
,5
4.8Ev
aluati
on St
ep 3
23
,5
23
,5
4.9Ev
aluati
on St
ep 4
3
3
4.10
Prepa
re gr
ant c
ontra
cts fo
r sign
ature
30,5
30
,5
4.11
Set-u
p mon
itorin
g sys
tem
3
0
3
4.12
Supp
ort im
plem
entat
ion of
gran
t pr
ojects
0
4.13
Revie
w na
rrativ
e and
finan
cial re
ports
of
gran
t ben
eficia
ries
3,5
2
2
7,5
4.14
Supp
ort P
IU w
ith re
porti
ng on
gran
t sc
hem
e prog
ress
5
5
4.15
Imple
men
t one
-day
wor
ksho
p for
gr
ant b
enefi
ciarie
s
2
2
4.16
Imple
men
t wrap
-up e
vent
for g
rant
bene
ficiar
ies an
d par
tner
instit
ution
s
55
4.17
Publi
catio
n and
disse
mina
tion o
f a
com
pend
ium of
gran
t proj
ects
4
1
5
To
tal S
TE W
D
49
1
Final report eng.indd 83 23.11.2008 13:30:49
Final report eng.indd 84 23.11.2008 13:30:50
85
Annex 5
Updated Six-Monthly and Final Workplan 1 April – 30 November 2008
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86
Work Plan for Remaining Implementation and Final PhaseComponent 1: Evaluation of ALMP measures in Croatia (completed)
Component 2: Design of recommendation and new ALMP measures (completed)
Component 3: Capacity building (completed)
Component 4: Grant Scheme Management
Component 4: Grant Scheme Management
ActivityTime
scheduleDescription Sources Expected results
4.16 Nov 2008Implement wrap-up event for grant beneficiaries and partner institutions
KE3:GA
Grantees prepared for the conclusion of their projectsExchange of experience among grantees
4.17Nov - Dec 2008
Publication and dissemination of a compendium of grant projects
KE3Documentation of the grant projects Compendium of all Grant Projects produced and disseminated (CD and print medium)
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This report has been produced with the assistance of the European Union.The content of this report is the sole responsibility of the consortium GVG-BA-ESS and can in no way be taken to reflect the views of the European Union.
Naslovnica Final report ENG NOVA.indd 2 23.11.2008 13:35:55