dr. martin svatos world forum of mediation centres
TRANSCRIPT
ADR in Consumer Disputes in the Czech Republic
Dr. Martin SVATOSWorld Forum of Mediation Centres
one in five consumers in the EU encountered problems buying goods or services (2010)
financial losses estimated at 0.4% of the EU's GDP
Estimation:◦ if EU consumers can rely on well-functioning and
transparent ADR for their disputes they could save around €22.5 billion a year, corresponding to 0.19% of EU GDP.
Consumer disputes in the EU
Litigation of Consumer disputes in Czech Republic
Average length of proceedings in Civil cases - 559 days (2012)
Denial of justice?
Alternative to what?
The more they need mediation the less they know about it
Paradox of consumers
launched by the Ministry of Industry and Trade of the Czech Republic
2008-2011(?) Three forms of ADR
◦ Qualified Advice◦ Mediation◦ Arbitration
The Consumer ADR Project
3633 cases submitted Resolved by Qualified Advice- 873 Resolved by mediation - 163 Arbitration - 3
Results
163 133 agreement 30 no agreement 81,59 %
Mediation cases
Act on mediation No. 202/2012 Coll. No Consumer Dispute provision Scope: This Act regulates the performance
and effects of mediation conducted by registered mediators.
Registered mediators◦ 22◦ 17 focusing on Consumer disputes
New mediation law
Directive on Alternative consumer dispute resolution Procedure completed, awaiting publication in Official Journal
ODR Regulation
Future of Mediation of CD
Dr. Martin SvatošMediator and [email protected]šehradská 49128 00 Prague
Thank you for your attention