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  • MEDIATION ESSENTIALS

    IN PARTNERSHIP WITH

    MEDIATION SERIES

    MEDIATION ESSENTIALS

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  • © International Finance Corporation 2016. All rights reserved. 2121 Pennsylvania Avenue, N.W. Washington, D.C. 20433 Internet: www.ifc.org

    The material in this work is copyrighted. Copying and/or transmitting portions or all of this work without permission may be a violation of applicable law. IFC encourages dissemination of its work and will normally grant permission to reproduce portions of the work promptly, and when the reproduction is for educational and non-commercial purposes, without a fee, subject to such attributions and notices as we may reasonably require.

    IFC does not guarantee the accuracy, reliability or completeness of the content included in this work, or for the conclusions or judgments described herein, and accepts no responsibility or liability for any omissions or errors (including, without limitation, typographical errors and technical errors) in the content whatsoever or for reliance thereon. The boundaries, colors, denominations, and other information shown on any map in this work do not imply any judgment on the part of The World Bank concerning the legal status of any territory or the endorsement or acceptance of such boundaries. The findings, interpretations, and conclusions expressed in this volume do not necessarily reflect the views of the Executive Directors of The World Bank or the governments they represent.

    The contents of this work are intended for general informational purposes only and are not intended to constitute legal, securities, or investment advice, an opinion regarding the appropriateness of any investment, or a solicitation of any type. IFC or its affiliates may have an investment in, provide other advice or services to, or otherwise have a financial interest in, certain of the companies and parties (including named herein).

    All other queries on rights and licenses, including subsidiary rights, should be addressed to IFC’s Corporate Relations Department, 2121 Pennsylvania Avenue, N.W., Washington, D.C. 20433.

    International Finance Corporation is an international organization established by Articles of Agreement among its member countries, and a member of the World Bank Group. All names, logos and trademarks are the property of IFC and you may not use any of such materials for any purpose without the express written consent of IFC. Additionally, “International Finance Corporation” and “IFC” are registered trademarks of IFC and are protected under international law.

  • iMEDIATION SERIES: MEDIATION ESSENTIALS | TABLE OF CONTENTS

    TABLE OF CONTENTS

    Foreword ...................................................................................................................................................... iii Preface ........................................................................................................................................................... v Acronyms and Abbreviations ...................................................................................................................... vii

    Chapter 1: How to Manage and Control Disputes: Alternative Dispute Resolution ................................... 1 Introduction ............................................................................................................................................ 1 Disputes and Conflicts ........................................................................................................................... 2 Choosing Alternative Dispute Resolution .............................................................................................. 4 Dispute Resolution Methods .................................................................................................................. 6 Designing Conflict Management Systems ........................................................................................... 19 Mediation Essentials–Deskbook Overview ......................................................................................... 22 Notes .................................................................................................................................................... 23

    Chapter 2: How to Make the Most of Mediation ...................................................................................... 25 Introduction .......................................................................................................................................... 25 Before You Go to Mediation ................................................................................................................ 25 During Mediation ................................................................................................................................. 31 After You Leave Mediation .................................................................................................................. 36

    Chapter 3: How Professional Advisers Can Add Value to Mediation ....................................................... 39 Introduction .......................................................................................................................................... 39 Main Principles of Mediation .............................................................................................................. 40 General Knowledge that Mediation Advisers Should Attain ............................................................... 43 Assistance before Mediation ................................................................................................................ 43 Assistance during Mediation ................................................................................................................ 48 Assistance after Mediation ................................................................................................................... 52 Notes .................................................................................................................................................... 53

    Chapter 4: How to Use Guiding Principles and Ethics to Ensure the Integrity of Mediation ................... 55 Introduction .......................................................................................................................................... 55 Guiding Principles: Mediators Work to Ensure You Will Be Satisfied with the Process .................... 55 Integrity: Mediators Are Committed to the Mediation Process and Ethical Principles ...................... 60 Competence: Mediators Know What They Are Doing ........................................................................ 61 Impartiality: Your Mediators Are Not Your Lawyers—They Are Unbiased ........................................ 62

    Contribution to Advancement of Practice: Mediators Can Improve the Reputation of Mediation in General ............................................................................................................................ 62

  • ii TABLE OF CONTENTS

    Chapter 5: How to Draft Contractual Documents for Mediation .............................................................. 65 Introduction .......................................................................................................................................... 65 Mediation Clauses ................................................................................................................................ 66 Agreements to Mediate ........................................................................................................................ 69 Mediated Settlement Agreements ........................................................................................................ 71 Notes .................................................................................................................................................... 73

  • iiiMEDIATION SERIES: MEDIATION ESSENTIALS | FOREWORD

    FOREWORD

    The Mediation Series is a celebration of the long-term work of the International Finance Corporation (IFC), member of the World Bank Group, in helping client countries adopt and integrate mediation to increase the effectiveness of their conflict resolution systems. Since 2004, IFC has extended technical assistance to both governments and the private sector to ensure that mediation is established effectively. IFC’s projects cover the Balkans, East and South Asia, Sub-Saharan Africa, and the Middle East and North Africa and have led to a considerable increase in the use of commercial mediation.

    The success and the expansion of our mediation projects globally and the scarcity of material in Arabic have inspired the Mediation Series. The series offers a unique and comprehensive set of Alternative Dispute Resolution (ADR) learning resources for users, policy makers, lawyers, judges, and ADR professionals. The resources aim to support the growth and sustainability of mediation and ADR in the region and beyond.

    The Mediation Series consists of a three-book-package (Mediation Essentials, Making Mediation Law, and Integrated Conflict Management Design Workbook) that explores mediation-related topics in-depth. The Mediation Essentials deskbook s

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