From The President & CEO

www.ormc.orgA newsletter for Orange Regional Medical Center employees, physicians and volunteers

read me

February 2011

Expectation: Excellence Priority: QualityStar Of The Year 2010 Barbara Place-Moreau

Barbara Place-Moreau, a Licensed Practical Nurse (LPN) on Tower 5 at the Horton Campus, has been named Orange Regional’s 2010 Star of the Year.

Barbara is a 29-year nursing professional who

began working for Horton Hospital 17 years ago. Throughout her career, she has made quality patient care her number one priority, exemplifying Orange Regional’s mission to improve the health of our community by providing exceptional healthcare. Barbara often goes above and beyond in many ways on a daily basis. However, delivering quality clinical care is not all Barbara provides to her patients. She realizes patients feel better when they are comfortable with their appearance. A patient’s overall well-being helps to further promote healing and recovery, ultimately providing overall patient satisfaction. That’s why Barbara has gone the extra step to help some patients look their best by providing makeovers during their stay. Donating jewelry, a curling iron and make-up, as well as her time to assist in a makeover, truly touched one patient prior to her discharge. For these reasons, Barbara was selected as Orange Regional Medical Center’s 2010 Shooting Star.

“Barbara is an excellent and seasoned nurse who goes above and beyond always,” said Tower 5 Nursing Director, Ann Diagostino. “She regularly visits her past patients who have been discharged to adult or nursing homes; going as far as bringing them gifts and their favorite food.”

Barbara takes the initiative to solve problems and always strives for success at Orange Regional. She should be commended for her commitment to excellence and dedication to her patients.

Orange Regional Medical Center and Catskill Regional Medical Center are members of the Greater Hudson Valley Health System (GHVHS). This year, we are integrating the corporate departments into

the GHVHS structure including Finance, Human Resources, Quality, Planning and Marketing, IT, Legal, Corporate Compliance and Real Estate and Audit. The purpose of combining the corporate departments is to save money on overhead expenses and standardize work at both organizations. We continue to work closer and more efficiently as one system. This is good for both organizations; strengthening each hospital individually.

Implementation and training for the successful launch of the EPIC Electronic Health Record System is in full swing as we prepare to “go live” in late March. The training program is going very well and I’m very impressed by the enthusiasm of our nurses and physicians. A special thank you to the IT and education staff for their dedication and hard work. There are many benefits to the EPIC system. One huge improvement will be in the ordering of medications. With physicians ordering prescriptions directly to the pharmacy, hours of time will be saved and the opportunity for errors greatly reduced. This is a key benefit of the EPIC system and will improve the

timeliness and safety of medications delivered to our patients.

An extraordinary focus of ours in 2011 will be delivering the new hospital on time and within budget. We’ll continue to monitor costs, keep a close eye on the construction schedule and execute move plans to coincide with a seamless transition for our patients. I recently met with Fred Kummer, President and CEO of HBE, our design-build firm. Coincidentally, Fred was born at Horton Hospital and will celebrate his 82nd birthday on April 23, 2011: the same day we are scheduled to complete construction. Having noted a very special connection to this project, Fred has assured us that it will be completed on his birthday, as scheduled.

There is a tremendous amount of enthusiasm and energy surrounding our progress and what needs to be accomplished this year. Still, favorable patient experiences must remain at the forefront of providing quality healthcare. Starting in January, Lou Heimbach, Chairman of the Board, and I have been making patient rounds. We have interviewed patients at both the Horton and Arden Hill Campuses and have received very favorable feedback from patients and family members. Thank you for all you do in taking great care of our patients every single day.

Regards,

Scott BatulisPresident & CEO

Scott BatulisPresident & CEO

Connections February 2011

Foundation UpdateSave Time, Give Online: Charitable Giving Made Easy

Grateful Patient Program

Grateful Patient brochures are available throughout Orange Regional’s facilities and are also accessible via the Web site at www.ormc.org. For more information on the Grateful Patient Program, please contact the Foundation Office at 294-2135.

Since Orange Regional Medical Center Foundation introduced its new Grateful Patient Program last year, our patients and their families have responded with generous donations and heartfelt notes and letters of appreciation. The following physicians and staff members have been recognized as Partners In Excellence since Fall 2010:

Same Day Surgery / Rehabilitation Ben Howard, Nursing Assistant

Palliative Care Mary Ellen King, MD

Goshen Medical Alan Schaffer, MD

Hospitalist Maria Lanin-Lay, MD

Diabetes Treatment Center Shelly DeHaan, Laurie Porcaro, Kristine Bihun

Horton Campus Operating Room and Recovery Edward Croen, MD

The Orange Regional Medical Center Foundation has launched a secure, online giving tool, allowing individuals to make tax-deductible donations to the hospital using an easy-to-complete electronic donation form.By visiting www.ormc.org and clicking on “Charitable Giving,” you may access our electronic donation form. Simply choose the fund you wish to support and pay with your credit card. For additional information on ways to support Orange Regional Medical Center, please call the Foundation at 294-2135.

YES, I am a Grateful Patient.I would like to support the Orange RegionalMedical Center Grateful Patient Program andrecognize the following Partner(s) in Excellence(physician, nurse, staff, unit or volunteer):

Your Name _________________________________Address _______________________________________________________________________________City ______________________ State ____________Zip _______________________________________Phone _____________________________________E-mail _____________________________________Enclosed please find my gift of:❏ $25

❏ $50❏ $100❏ $250

❏ Other______________This gift is tax deductible to the extent allowed by lawand your personal circumstances. It will be used byOrange Regional Medical Center Foundation forservices and programs with the greatest need.Please make checks payable to and return to:

Orange Regional Medical Center Foundation4 Harriman DriveMedical Arts #2Goshen, NY 10924

Please charge my credit card:❏ MasterCard ❏ American Express❏ Visa ❏ DiscoverAccount # __________________________________Expiration Date _____________________________Signature ___________________________________❏ In Memory of _____________________________❏ In Honor of _______________________________

Foundation Office 4 Harriman Drive, Medical Arts #2Goshen, NY 10924845.294.2135 • www.ormc.orgfoundation@ormc.org

★★★★★

★★★

★★★

★★★★★★

★★★★

★★

★★

11/09

223776_Grateful Patient Bro 11/4/09 1:28 PM Page 1

YES, I am a Grateful Patient.

I would like to support the Orange Regional

Medical Center Grateful Patient Program and

recognize the following Partner(s) in Excellence

(physician, nurse, staff, unit or volunteer):

Your Name _________________________________

Address ____________________________________

___________________________________________

City ______________________ State ____________

Zip _______________________________________

Phone _____________________________________

E-mail _____________________________________

Enclosed please find my gift of:❏ $25 ❏ $50 ❏ $100❏ $250 ❏ Other______________

This gift is tax deductible to the extent allowed by lawand your personal circumstances. It will be used byOrange Regional Medical Center Foundation forservices and programs with the greatest need.

Please make checks payable to and return to:Orange Regional Medical Center Foundation

4 Harriman DriveMedical Arts #2Goshen, NY 10924

Please charge my credit card:❏ MasterCard ❏ American Express❏ Visa ❏ Discover

Account # __________________________________

Expiration Date _____________________________

Signature ___________________________________

❏ In Memory of _____________________________

❏ In Honor of _______________________________

Foundation Office 4 Harriman Drive, Medical Arts #2

Goshen, NY 10924845.294.2135 • www.ormc.org

foundation@ormc.org

★★★★★

★★★

★★★

★★★★★★

★

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★

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Connections February 2011

Leading The WayWelcome

New Employees

Thank You Thank you to all employees who weathered the recent storms in an effort to take care of our patients and keep hospital operations running smoothly! Your efforts did not go unnoticed!

Congratulations

Tina Acquaviva

Khurshid Ahmed

Claribel Almodovar- Hernandez

Yolani Baker

Lisa Berckman

Laura Bukowski

Christina Cassidy

Nicole Cerussi

Jeffrey Conklin

Karen DeMatteis

Amelia Devlin

Shianka Emptage

Elizabeth Falcon

Jennifer Fiedler

Alicia Fox

Marygrace Fuller

Rosa Hernandez

Cheryl James

Heather Johnson

Maria Lacen

Shannon Leary

Kaitlin Malone

Erika Miller

Christopher Moreau

Nicole Niles

Balveen Singh

Alexander N. Smith, Jr.

Laurie Stalter

Katelyn Striefler

Alexander Thornton

Caroline Vogel

Barbara Vojta

Stacy Williams

Kristy Zambrano

Jean King has accepted the position of Nurse Director of the Cardiac Catheterization Lab. Jean previously worked as Director of Cardiology at Vassar Brothers Medical Center. She received her Master of Arts in Nursing degree from Marist College and is also certified as a Medical-Surgical Nurse. Jean’s office is located at the Horton Campus and she can be reached at 342-7316 or jking2@ormc.org.

Shirlette Livingston-Stewart has joined the Food Service Department as Food Service Supervisor. Shirlette has a Bachelor’s degree in Hospitality Management from the State University of New York at Delhi and an Associate’s degree in Hospitality and Tourism Management from the Western Hospitality Institute. Her office is located at the Horton Campus and she can be reached at 343-2424 x4040 or sstewart1@ormc.org.

Rose Toscano has accepted the position of Neurosciences Coordinator. In this capacity, Rose is responsible for the development and management of the patient-focused approach to care. Rose will work with Neurologists and patients to ensure better patient outcomes concerning treatments and new procedures. In addition, Rose will assist with the development of new neuroscience programs and services. Rose can be reached at 343-2424 x2293 or rtoscano@ormc.org.

Christine Palmer Maraia, President of the Orange Regional Medical Center Foundation, has been appointed as Vice President and a Board member of the Association of Fundraising Professionals (AFP) Mid-Hudson Valley Chapter. The AFP includes nearly 30,000 members in more than 213 chapters worldwide. The organization works with its members in the progression of philanthropy through education, training, mentoring and research. The local Mid-Hudson Valley Chapter represents six counties in the area while its members serve about 4,500 public charities. Christine can be reached at 294-2204 or cmaraia@ormc.org.

Nicole Sewel, RN, has been certified as a Critical Care Registered Nurse and has been promoted to Clinical Coordinator of the Critical Care Unit at the Arden Hill Campus. She can be reached at 294-2196 or nsewell@ormc.org.

kudos

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Connections February 2011

My father, Leo Grippe, was a patient at the Arden Hill Campus from June 17 through June 28, 2010. He suffered six disabling strokes. There were two very outstanding employees I wish to extend my deepest appreciation to. They are Mary Petak, RN, and Pedro Oyola from the Environmental Services Department. Many nurses crossed paths with my father during his stay, but Mary went above and beyond with all of her patients. She showed genuine concern for them. She did not just think of it as a job, but showed compassion. Mary is a very hard worker and made my father’s stay much more comfortable. Pedro, from Environmental Services, was a bright part of every day. He would be cleaning the room and would always catch our conversation and quickly turn it into stand-up comedy. This was great as my dad has lost his ability to speak, but he sure did laugh. When they say laughter is the best medicine, they’re not kidding. My father looked forward to Pedro’s visit daily. If not for these wonderful people, my father’s outcome would not have been so great. May God bless them both. Please make sure that both Mary and Pedro receive a copy of this letter. Sincerely, David M. Grippe Crossville, TN

Orange Regional: A Culture Of CaringPatient’s Son Thankful For Caring Staff At The Arden Hill Campus

Below is a letter from a patient’s son who was impressed with the care his father received at the Arden Hill Campus. In the letter, he recognizes the compassion and engagement of two staff members that led to his father’s positive outcome.

Nurse Of Distinction Committee Nominates Semi-Finalists Each year as a part of an 1199SEIU joint labor management project, nurses are selected to represent their organizations at a gala historically held in New York City. The ceremony is attended by nurses and their leaders. This event is often referred to as the “Academy Awards for Nurses”.During the event, all 1199SEIU semi-finalists are honored with a red carpet ceremony and one winner is announced in each category: nurse leader; preceptor; novice and nurse of distinction. The winners of these categories represent the pinnacle of nursing in New York State.Orange Regional’s Nurse of Distinction Committee has selected its nominees to represent the hospital as semi-finalists at the ceremony on May 18, 2011. These nurses were nominated by peers and management in acknowledgement of their skills and dedication to their profession; patients; co-workers and our medical center. For more information, please contact Same Day Surgery Registered Nurse and 1199SEIU RN Contract Administrator, Linda Dickman, at 342-7213 or ldickman@ormc.org.

Novice Nurse:Erin Connington, Horton Campus, FloatSarah Klein, Arden Hill Campus, 1 North

Preceptor:Bonnie Jo Graziano, Horton Campus, Tower 5Melissa Kuhn, Arden Hill Campus, 3 North

Nurse Leader:Nancy Zupa, Administrator of Surgical ServicesChris Costello, Arden Hill Campus, 2 and 3 North Director

Nurse of Distinction:Linda Prioleau, Horton Campus, Tower 5Mike Neuhaus, Arden Hill Campus, Emergency Department

This year’s nurses representing Orange Regional are:

thank you good job

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Connections February 2011

Orange Regional’s Community Facilitators Appreciation Event appeared in the January 17, 2011 issue of the Hudson Valley Business Journal.

IN THE NEWS

Access New Hospital Video Faster!

Moving Bidders Tour Campuses

As part of our new hospital relocation planning, the proposal process for firms that are bidding to assist Orange Regional with moving files, furnishings and some medical equipment from our Arden and Horton Campuses to the new hospital was conducted on January 19, 2011. In order to provide us with the most accurate bid for the work, several bidders walked through the buildings to assess the size and scope of the relocation. For more information on the move management process, please contact Vice President of Hospital Operations, Jonathan Schiller, at 294-2254 or jschiller@ormc.org.

An article highlighting Orange Regional Medical Center’s Get With The Guidelines Stroke Silver Plus Performance Achievement Award, provided by the American Heart Association/American Stroke Association, appeared in the January 2011 issue of MDNews.

Bidders from area moving companies recently toured the Health Information Management Department, on the Horton Campus, to assess the size and scope of its relocation to the new hospital.

A QR code, or unique bar code that has information embedded into it, allows you to see Orange Regional’s new hospital web video instantly! The QR code can be scanned by a smartphone. You must first download the QR reader application to your smartphone (there are many free applications available). Once you have the application, just point your phone at the coded box and snap the QR code as if you are taking a picture. The embedded information will automatically launch the new hospital video on your phone. If you have any questions regarding the new hospital video or QR codes, please contact the Marketing and Public Relations Department at 342-7111.

Use your smartphone to scan Orange Regional’s new hospital video QR code (left) for quick, easy and remote access!

check it out

cool

Orange Regional’s Marketing and PR Department was featured in the Times Herald-Record on January 28, 2011, for winning eHealthcare’s Silver Award for Best Web site Design.

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Inpatient Rehabilitation Department Receives A ‘Thank You’ Celebration

On January 28, 2011, Ed Epstein, a 10-year post-stroke survivor, thanked inpatient rehabilitation staff at the Horton Campus for their talent and dedication to helping stroke patients regain their quality of life. As a past patient of the Inpatient Rehabilitation Department, he credits the staff with his recovery after his stroke. Ed especially thanked the rehabilitation unit’s Doctor of Physical Therapy, Lucy Ricardo-Torres, who was his lead therapist during recovery. “Without her compassion and attention I wouldn’t be standing here today,” said Ed. Four years ago, Ed began volunteering his time on the rehabilitation unit, working with the patients. Eight years ago, he initiated Orange Regional’s Stroke Education and Support Group, which he continues to co-facilitate today. For more information on inpatient rehabilitation services, please call 342-7120.

Connections February 2011

Stroke survivor and support group facilitator, Ed Epstein, visits with Doctor of Physical Therapy, Lucy Ricardo-Torres.

Pet Project: Helping Animals In Need

At Orange Regional, employees frequently demonstrate the capacity to serve, volunteer and give back both inside and outside the walls of our organization. Whether it’s by participating in a charity walk, volunteering within the community, sending packages to soldiers or monetary contributions in support of a good cause, our hospital family is incredibly generous.

A perfect example of this was the overwhelming employee response to Employee Health’s Annual Animal Food Drive. Our employees realize how important pets are to people and families, providing unconditional love and at times helping patient recovery from life changing health conditions. Understanding that shelters care for “man’s future best friend”, Orange Regional collected $50 which enabled the Employee Health Department to provide more than 250 items to two local animal shelters in dire need. Thank you for your amazing generosity!

Angel Beebe, ANP, of Employee Health, stands with Tessa to display the impact of Orange Regional’s amazing generosity to animals in need.

thank you

smile

woof meow

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News BulletinConnections February 2011

Have you seen a fellow employee go beyond his/her job responsibilities? Then say it! Acknowledge the good deeds of your peers by sending a brief description of your experience to connections@ormc.org, for consideration in the Connections employee newsletter.

See It, Say It!

Transitioning To The New Hospital - Facilities Management

With each passing day we move a little closer to our relocation and occupancy of our new hospital. To support this

transition from construction to operations, the Facilities Management team began a daily working schedule at the new

hospital campus. There are a multitude of operational-based inspections, risk assessments and new building systems

calibrations and training that must be completed within a precise timeframe.

During this transition, Administrator of Facilities Management, Joseph Glaski, will be predominantly working at the new

hospital, and the day to day Arden Hill and Horton Facilities Management functions will be overseen by John King.

Several days each month, Facilities Management leadership and staff will be carrying out their work in the new hospital.

Availability at the Arden Hill and Horton Campuses will be limited. You can support this transition by limiting work requests

to urgent repairs and items impacting our patient’s experience or environment of care. For more information, please

contact Joseph Glaski at 342-7611 or jglaski@ormc.org.

For a minute, think about an inpatient waiting to go for a test, an Emergency Department patient waiting to see

a physician or an outpatient waiting for a test result. To them, 15 minutes can feel like an hour or more. During

patients’ wait time, they are nervous, anxious and vulnerable; they are in an unfamiliar place where complex terms

and words are often spoken. In an effort to enhance our patients’ experiences, we must always remember that good

communication helps them understand what they’ve been through and what to expect next. It also shows them that

staff has not forgotten them. Frequent, proactive communication improves both the quality of patient care and the

manner in which patients perceive their care. Please remember to communicate with our patients and visitors often.

For more information on improving the patient experience, please contact Administrator of Quality and Support

Services, Susan O’Boyle, at 342-7381 or soboyle@ormc.org.

Good Communication Helps Patients Understand

A two-day training program has been created to assist employees in preventing and

managing crisis situations during a code gray. The program covers topics such as

de-escalation of volatile situations, reduction of the need for direct physical contact

with individuals who are acting out and reduction of the use of restraint. If you are

interested, register through the Employee Online Learning System (Swank) located on

Orange Regional’s intranet. For more information, contact Lead Workers’ Compensation

Coordinator, Kathleen Pagani, at 342-7293 or kpagani@ormc.org.

Preventing And Managing

Crisis Situationsbe ready

explain

on the move

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Auxiliary Fashion Show Sunday, April 10, 2011

Noon to 4:00 p.m. “The Fountains” (Town of Wallkill Golf Club) For more information, call Auxiliary member

Helene McGinnitty at 692-6403

Orange Regional Medical Center’s 2011 Golf Classic Monday, June 20, 2011

Otterkill Golf & Country Club Orange County Golf Club

National Dress in Blue DayFriday, March 4, 2011

Kevin Sweeney Memorial Blood and Bone Marrow Drive

Connections February 2011

Auxiliary-Sponsored Cookbook Seeks RecipesThe Orange Regional Auxiliary is seeking your assistance in creating a delectable cookbook that will be available just in time for the new hospital opening. This is an exciting fundraiser and will be successful with your help! Please share your favorite recipes.

You can submit as many recipes as you would like. Please include your name. If you do not have a recipe to offer but still want to be a part of a good cause, you can donate $10 to the patron section of the cookbook. The contest to name the cookbook has ended and a name has been chosen. The cookbook name will be announced as we get closer to the publication. Recipes and patron section donations can be delivered to the Horton Campus or Arden Hill Campus Gift Shops or mailed to:

Orange Regional Medical Center: C/O Gift Shop, 60 Prospect Avenue, Middletown, NY 10940

All submissions are due by May 1, 2011. Please make checks payable to Orange Regional Medical Center Auxiliary. We look forward to your support!

Save the Dates

Please join us to celebrate the life of Kevin Sweeney, son of Betty Jo Sweeney (Lab) and brother of Ken Sweeney (IT), who recently lost his battle with cancer. Donate whole blood or platelets, and/or enter the National Marrow Donor Program registry. For more information, please call contact Blood Bank Supervisor, Terri Bostock, at 342-7149 or tbostock@ormc.org.

Center For Sleep Medicine Relocates Orange Regional’s Center for Sleep Medicine has relocated to its newly-constructed facility at the Orange Regional Medical Pavilion located at 75 Crystal Run Road, Suite G-22, in Middletown. The entrance to the facility as well as patient parking is in the rear of the Pavilion.

The Center for Sleep Medicine is an accredited center of the American Academy of Sleep Medicine. For more information, please contact the Center for Sleep Medicine at 673-4625 or www.ormc.org.

Wednesday, March 2, 2011 8:00 a.m. to Noon

Horton Campus, outside the Cafeteria in the donor bus

yum

sweet

tasty

looking

good

fore!

show support

zzz...

zzz...

Show your support for colon cancer awareness by wearing blue to work! For more information,

please contact Clinical Research Coordinator, Jessica Gerlach, at 342-7609 or jgerlach@ormc.org.

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