downtime management with task management - sap · pdf filewith task management ... process...

Downtime Manager

with Task ManagementIntroduction and Key Operations

Sapna Subramaniam

SAP NetWeaver Product Management

© SAP 2008 /

1. Downtime Manager – Key Facts

2. Downtime Manager & Task Management - Operation Methodology

3. Downtime Planning

4. Notification Management

5. Alert Management

6. Task Management

7. Downtime Execution

8. New Features of Downtime Manager with EhP1 of SAP Solution Manager7.0

9. Task Management for System Administrators

Agenda

© SAP 2008 /

1. Downtime ManagerKey Facts

Solution Manager Support Package Stack 15 – Feb 2008INITIAL SHIPMENT

Suppression of Spurious CCMS Alerts, Planning & scheduling of Downtimes , Comprehensive User Notifications, Execution of Downtimes

KEY FEATURE &

OPERATIONS

End–to-End Manager for working with Downtimes resulting in better planning, optimized

usage of systems and better tracking

Valid for Systems, Instances (Double stack, Java, ABAP, Central Instance ) ,

Databases.OPERABILITY

From “System Landscape Management” Work Centre of Solution Manger 7.0 or

through the transaction – “SOLMAN_DOWNTIME_MGMT”ACCESSIBILITY

For business & technical outage situations like necessary patch upgrades, DB

maintenance, hardware maintenance, OS maintenance, configuration/customization

changes, migration (throughout a certain period of time)

THE NEED FOR

DOWNTIMES

© SAP 2008 /

Alert

ManagementPlan the level of suppression

of CCMS alerts

Downtime

PlanningPlan a Downtime in the System

Landscape Management Work

Center with the system,

recurrence, date and time

details

Task

ManagementCreate & set a task –assigning it

a processor , assigning its

completion criteria to

delegate/process the execution

of a released Downtime

ExecutionExecute the Downtime using

SAPControl or ACC, based on

the task properties that

appears in the Task Inbox, in

the System Admin Work Center

Notification

ManagementPlan varied forms of

notifications to all users at

various time instances

2. Downtime Manager & Task ManagementOperation Methodology

Kindly follow the numbers in

the screen shots for the

process flow

2) Red boxes and fonts

indicates mandatory fields

3) Blue boxes and fields

indicate optional fields

© SAP 2008 /

3. Downtime PlanningKey Steps

Planning a Single Downtime

Planning a Recurring Downtime

� Supported options – Monthly and Weekly Pattern

Editing a Downtime

� Changing time and other properties of a Downtime

Deleting a Downtime

� Deleting - A single Downtime , single constituent Downtime

from a recurrence pattern, complete recurrence pattern

Planning a Uptime

� Supported options – Creation and Deletion of Single and

Recurrence Uptimes

§§§§ System Administrators can

select one or more systems or their

instances based on business

requirement and plan a Downtime

§§§§ A single Downtime serves a one

time Downtime occurrence , while

a Recurring Downtime serves a

repeated pattern of Downtime

occurrence

§§§§ Business Users can configure

Downtime Manager, to ensure ,

availability of system during critical

business hours through creation of

Uptimes

§§§§ Downtimes can remain in “Draft”

or “ Review” stage for multiple

revisions , until all stakeholders

give their consent for it to be

“ Released ”

© SAP 2008 /

3. Downtime PlanningPlanning a Single Downtime

Planning a Single Downtime §§§§ System Administrators can








occurrence





Uptimes





“ Released ”

© SAP 2008 /

3. Downtime PlanningPlanning a single Downtime

1. Choose SLM Work

Center

2.Choose Downtime Management

3. Choose the system

from the list

4. Choose a

Single Planned

Downtime

© SAP 2008 /

3. Downtime PlanningPlanning a single Downtime

1.Choose the status as “ Draft ”

2. Enter start/end date &

start/end time, time zone

Enter title and category

Enter purpose of

Downtime & related impact

Upload any supporting/related

documents

© SAP 2008 /

3. Downtime PlanningPlanning a Recurring Downtime

Planning a Recurring Downtime

� Supported Options – Monthly and Weekly Pattern









occurrence





Uptimes





“ Released ”

© SAP 2008 /

3. Downtime PlanningPlanning a Monthly Recurring Downtime

1. Choose SLM Work

Center

2.Choose Downtime

Management


from the list

4. Choose the required

recurrence pattern

© SAP 2008 /

3. Downtime PlanningPlanning a Monthly Recurring Downtime

1. Choose the status

2. Enter Start/End period of the recurrence

3. Choose the monthly frequency4. Choose Time zone

5. Choose the Weekly

frequency

6. Choose day of the week 7. Choose Downtime start time

8. Choose Downtime end time

9. Choose “Save” to view the Downtime

Sequence Recurrence Pattern

© SAP 2008 /

3. Downtime PlanningEditing a Downtime

Editing a Downtime

� Changing time and other properties of a Downtime









occurrence





Uptimes





“ Released ”

© SAP 2008 /

3. Downtime PlanningEditing a Downtime

1.Choose SLM

Work Center

2. Choose the System

3. Choose the single /

constituent Downtime

4. Start/End Dates,

Times, Status can be

changed

The data in these fields

can be optionally

changed

© SAP 2008 /

3. Downtime PlanningDeleting a Downtime

Deleting a Downtime

� Deleting - A single Downtime , single constituent Downtime

from a recurrence pattern, complete recurrence pattern









occurrence





Uptimes





“ Released ”

© SAP 2008 /

3. Downtime PlanningDeleting a Single Downtime

1. Choose SLM Work

Center


3. Choose the

system from the

list

4. Choose a

Single Downtime

5. Choose “Delete”

© SAP 2008 /

3. Downtime PlanningDeleting a constituent Downtime

1. Choose SLM Work Center


from the list

4. Choose a

constituent from a

family of Downtime


2.Choose Downtime

Management

© SAP 2008 /

3. Downtime PlanningDeleting a family of Downtimes


from the list

2. Choose the

parent Downtime


© SAP 2008 /

3. Downtime PlanningPlanning a Uptime

Planning a Uptime

� Supported options – Creation and Deletion of Single and

Recurrence Uptimes









occurrence





Uptimes





“ Released ”

© SAP 2008 /

3. Downtime PlanningPlanning a Single Uptime

1. Choose SLM

Work Center


3. Choose the

system from the list

© SAP 2008 /

1. Enter status, Start/End

time , Start /End Date of

the Uptime , Time Zone

These fields

can be filled

optionally

3. Downtime Planning

Planning a Single Uptime

© SAP 2008 /


Key Steps

Sending Instant Notifications to active System Users


decide to notify System Users

and Business Owners about a

Downtime well in advance and

also just prior to the Downtime

– so that all active tasks can

be completed/stopped.

§§§§ Administrators can choose

to send E-Mail, SMS, Instant

system Notifications

§§§§ SAPConnect is the default

connection gateway for Email

§§§§ Business partners recorded

in the Solution Manager can

be listed as recipients for

notifications as well

Choosing Recipients

� Adding System Level Recipients, Internal recipients, External

recipients

Choosing Notification Schedule

� Viewing and Editing Default Schedule for all Recipients ,

Selective Editing of Default Pattern for selected Recipients

Choosing Mode of Notification

� Viewing and Editing Text Templates for Email and SMS

© SAP 2008 /


Choosing Recipients

















Choosing Recipients

� Adding System Level Recipients, Internal recipients, External

recipients

© SAP 2008 /


Choosing Recipients at System Level

1.Choose SLM

Work Center


2. Choose “Downtime Management”

4. Choose “ Notification Settings”

© SAP 2008 /


Choosing Recipients at System Level

1. Choose recipients from Systems Users/ Business Partners

2. Record External Recipients

© SAP 2008 /


Choosing Recipients at Downtime level


from the list

2. Choose a Single Downtime

© SAP 2008 /

1. Choose “Notification” Tab

2.Add/choose

the default

recipients from

the recipient list

defined at System

Level

4. Enter details of new

external recipients3.Add internal recipients,

that are exclusive of the

System Level Recipients


Choosing Recipients at Downtime level

© SAP 2008 /


Choosing Notification Schedule/Pattern

















Choosing Notification Schedule

� Viewing and Editing Default Schedule for all Recipients ,

Selective Editing of Default Pattern for selected Recipients

© SAP 2008 /


Choosing Notification Schedule/Pattern

1.Choose SLM Work

Center


2. Choose “Downtime Management”

4. Choose “ Notification Settings”

© SAP 2008 /

1.Choose “Edit Default Schedule” tab

at the System Level Notification

screen

2. Note the tab for Default Schedule here

3. You can choose to add /delete row

for Emails (or) SMS Notification

4. You can

choose the

days

preceding

the

Downtime

day for

Downtime

notification5 You can

choose time of

delivery of the

notification

4. Notification ManagementChoosing Notification Default Schedule/Pattern for all

recipients

© SAP 2008 /

2 .Choose “Edit Schedule” tab at the

System Level Notification screen

1. Choose the specific recipient for whom, notification

changes have to be made

3. You can choose to add /delete

row for Emails (or) SMS

Notification

4. You can

choose the days

preceding the

Downtime day

for Downtime

notification

5 You can

choose time of

delivery of the

notification

View the notification schedule for the specific recipient here

4. Notification ManagementChoosing Notification Schedule/Pattern for selective

recipients

© SAP 2008 /




















� Viewing and Editing Text Templates for Email and SMS

© SAP 2008 /


Choosing Email Mode of Notification

1. Choose the System Level Notification for the required system to arrive on this screen

2. Choose your preferred mode of notification and

select the corresponding option to edit the notification

content template

© SAP 2008 /


Choosing Email Mode of Notification

3. By Default , the keyword

drawn from the standard text

element table will be available

as a message here , however

the user can completely edit

and send a message of his/her

choice

4. You can preview your message

here using the “Preview” tab

Standard text elements used as email/SMS content are seen in this table

© SAP 2008 /


Sending Instant Notifications

Sending Instant Notifications to active System Users

















© SAP 2008 /

1. Enter the properties screen of the Downtime , you wish to notify about

2. Choose the “Notification” Tab

3. After deciding the “

Notification Schedule” , and only

after setting the Downtime to

“Released”, the “Release

Schedule Notification” option is

enabled . This tab must be

chosen , to send out any planned

notifications , else users remain

un-notified about the Downtime ,

irrespective of its completion

4. At any point you

can choose to send

instant notifications

to all listed recipient

or just active

system Users


Releasing Scheduled and Instant Notifications

© SAP 2008 /

5. Alert Management

Key Steps

Any option any be availed for any Downtime

System Administrators

can decide what level of CCMS

Alert Suppression they would

prefer to see in their Alert Inbox

Options provided :

§§§§ Full Monitoring :

Enables complete monitoring

without suppression of any

form

§§§§ Monitoring Pause

Enables total pause on all

forms of monitoring , for the

duration of the Downtime

§§§§ Suppress Alerts

Enables suppression of all

alerts throughout the duration

of the Downtime

© SAP 2008 /

5. Alert Management

Choosing the Alert Suppression Option

1. Choose “Alerting

Properties” tab on

the Downtime

2. Choose your preferred

monitoring status

© SAP 2008 /

6. Task Management

Key steps

§§§§ For managing Downtimes,

System Administrators can

create tasks from the DTM

application

§§§§Tasks appear in the Task Inbox

of the processor (s)

§§§§ The Execution tab specifies on

the mode of execution of the

Downtime

a) Shutdown/Restart using SAP

Control taking care of

instantaneous execution

b) Shutdown/Restart managed

systems, that are controlled by

ACC. This option takes care of

intra-system dependencies

Choosing Mode of Execution

� Supported options : Through SAPControl and through ACC

Task Creation from Downtime Manager

� Setting Task properties

Task Completion Criteria

� Adding information on the Task Processor and completion

criteria

© SAP 2008 /

6. Task Management


§§§§Tasks are self created reminders

reminding the User of a

impending task


System Administrators are

provided with the option of

creating a reminder from the

DTM application itself. This

feature is invoked from the

Execution tab of the DTM

application



Downtime









� Supported variations : Through SAPControl and through ACC

© SAP 2008 /

6. Task Management

Choosing Modes of Execution

What is ACC execution ?The Adaptive Computing concept

starts/stops Application Services at

the instance level. An Application

Service is the smallest currently

installable unit of an SAP system. This

can be the central instance, the dialog

instance, and the database. Execution

through ACC, takes care of intra –system dependencies

What is SAPControl ? The SAP Start Service (sapstartsrv)

provides basic management services

for systems and instances and single

server processes. Services include

starting and stopping, monitoring the

current run-time state, reading logs,

traces and configuration files,

executing commands and retrieving

other technology-specific information,

like network access points, active

sessions, thread list etc. They are

exposed by a SOAP Web service

interface named “SAPControl”.

1. Choose “Execution” tab

2. Choose mode of execution

© SAP 2008 /

6. Task Management




impending task








application



Downtime









� Setting Task properties

© SAP 2008 /

6. Task Management


1. Create a Shutdown/Restart Task from the

Execution Tab of Downtime Manager

© SAP 2008 /

6. Task Management




impending task








application



Downtime









� Adding information on the Task Processor and completion

criteria

© SAP 2008 /

6. Task Management


1. Choose the “Execution” tab

2. Enter task completion criteria

for the processor of the task, to

verify the completion of the task

3. Choose the Processor of the Task

from Business Partners/ System Users

© SAP 2008 /


Key Steps

Checking your Task Inbox for pending Downtime related

Tasks

Executing the Downtime task through the Downtime

Manager application based on the Task Properties


visit their Task Inbox, in the

Task Management tab of the

System Monitoring Work

Center to view all their

Downtime Management

related tasks

§§§§ Based on the task

execution and completion

criteria , the System

Administrator can execute the

task by once again logging

into the DTM application or

direct the processor of the

task to do so.

Viewing the Task execution details

© SAP 2008 /

7. Downtime ExecutionChecking your Task inbox

Checking your Task Inbox for pending Downtime

related Tasks






Downtime Management

related tasks








task to do so.

© SAP 2008 /


Checking your Task inbox

1.Choose System

Admin Work Center

2. Choose “Task Management” tab

3. Choose

“Downtime

Management”

category of Tasks

4. Choose the Task that’s

nearing execution

© SAP 2008 /

7. Downtime ExecutionViewing Task Execution Details






Downtime Management

related tasks








task to do so.

Viewing the Task execution details

© SAP 2008 /

7. Downtime ExecutionViewing Task Execution Details

The processor can view Task

completion criteria here

The Processor of the task can

be identified here

1. Go to the “Execution” tab of the Task Properties

© SAP 2008 /


Executing the Downtime






Downtime Management

related tasks








task to do so. Executing the Downtime task through the Downtime

Manager application based on the Task Properties

© SAP 2008 /

7.Downtime Execution


1. Choose the “Execution” tab from the

Downtime Management application

2. Choose the mode of execution

© SAP 2008 /

8. Downtime Manager – New Features for EhP1

for SolMan 7.0

Planning Downtimes

� Text Calendar display of Downtimes

� Exclusivity of Uptimes and Downtimes

� Scheduled status vs Actual status of component available

� Introduction of Downtime Mass Copy functionality

� Introduction of Factory and Holiday Calendar

� Logon Groups introduced

� Uploading facility for supporting documents

Notification Management

� UI Optimization

� Business Partners recorded in Solution Manager, now

available for notification purposes

� User friendly Instant Notification Pop–ups

Alert Management� New Available alerting options - Monitoring Pause, Suppress Alerts

� A Calendar is included in the Alert Inbox to shows users of current

of future Downtimes

Execution

� Logging facility provided - SLG1

� Tasks are now integrated into DTM – Users can

remind themselves through tasks reminders for system

shutdown/restart

� Execution tab provided to start/stop systems using

(1) SAPControl (2) Adaptive Computing Controller

© SAP 2008 /

9. Task Management for System Administrators

The “C” s of Task

ManagementTask in SAP Solution Manager

� An Elementary unit of work to be performed by an assigned processor to a specified deadline and completion criteria

Task Management for System Administration :

A consolidated Task Inbox that represents a one-stop shop for tasks created in applications throughout Solution Manager, for example in the areas of:

�CSA – Central System Administration

�Job (Scheduling) Management

�Downtime Management

� Issue and Top Issue Management

� In addition it is possible to create Ad Hoc Tasks directly within the Task Management tool without having to go the detour through another Solution Manager application.

Consolidated view across Solution Manager of, for

example, pending Tasks, overdue Tasks etc

"Contextualization” of each Task making

clear to which key objects in SolMan the Task

refers to from a technical/business point of

view: Solutions, Systems, projects, business

processes, or from a SolMan application point

of view: Issues, Downtimes, Job Scheduling

Objects etc

Collaborative

features allowing them

to be delegated,

processed for approval

& related simple

workflow actions

Incre

asin

g B

usin

ess B

enefits

© SAP 2008 /

Additional Information

� Please refer to SAP notes the Service Market Place

� Note Numbers :1129052

� Note Number: 1129385

� Please refer to the blog on Downtime Manager on the SAP Developer Network

https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/9838

� Please refer to the ppt on Downtime Manager Operations on the SAP Developer Network

https://www.sdn.sap.com/irj/sdn/operations?rid=/library/uuid/a00fb19b-7b6b-2b10-e5b0-

bec0eaa49532

© SAP 2008 /

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