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Working SCollaborativ
marter withIntelligence
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Time Informal
Com lexit
Learning Webvoluti
Questions
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Ti
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The rate of innova
increasing expone
Now
ion is
tially.
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One-weekworkshop
15
Selling$5
million/ye
onths
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One-weekworkshop
eLearning
Selling$5
million/ye
oaching
time to ompetency
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fore
fter
Timesaved
15
6 months
time-to-
months
9 months
ompetency
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1440 x x $5 milli
120 hires/month =
9 months =
quota attained
n = $3.5 billion
440 hires/year
/4 year
$5 million
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Comprehending
Self service
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Mimicry
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Conversation
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Learning
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LearningNaturalSocial
Spontaneous
InformalUnbounded
AdaptiveFun
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FormalLearning
InformalLearning
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FormalLearning
InformalLearning
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Novice
Formal
Practitioner
Informal
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Novice
Formal
Practitioner
Informal
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Novice
Formal
Practitioner
Informal
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Our CLO is involved in making decisionsa
king decisions
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gabout customer learning.
g
out learning for partners and supply
a
nd supply
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out learning for partners and supplyain.
and supply
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Employe
Time
Emplo
s
Novices
Seasoned
Elders
Alumni
Pre-hires
ees
neral, our organization fosters learning for
sters learning for
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Yes
neral, our organization fosters learning foryone (not just new hires and tech)
No
sters learning fornd tech)
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Webvolutio
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Work
Training
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Work
Learni g
earning = Work = Le
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wns
Smiles
l Ch i t ki dmber
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p
C
tare
li
s
e
olas Christakis and
James Fowler
2009
hen a Framingham resident bobese, his or her friends werrcent more likely to become
too. Even more astonishingristakis and Fowler was the f
e effect didnt stop there. In fpeared to skip links. A Framisident was roughly 20 percen
ely to become obese if
thefriefriend became obese even i
connecting friend didnt putngle pound. Indeed, a personfobesity went up about 10 peen ifa friend ofa friend ofa
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ial Contagion
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Smoking, they discoverealso appeared to spread
socially in fact, a frientaking up smoking
increased your chance olighting up by 36 percen
and ifyou had a three-degrees-removed friendwho started smoking, yo
were 11 percent morelikely to do the same.
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Net-Work
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evenue: $35.4
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billiont income: $5.0billion
Number of
ployees:94
,000
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res 1,500 temporary
ers during tax season
p blog and wiki capture
rules of thumb
ings = two minutes/call
at $20/minute
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tterns
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For exampleAnnbe
zational
iki Intelpedia $20,00
ted FAQ T. Rowe Price $3,00
unityork
SAP $50,00
sional
ates
CGI Systems $10,00
sionalork
CompanyCommand
lives
as KMSun
Microsystems $10,00
tternsal $efit
Category Use
0,000+ Know-where
20,0
emplo
0,000 Know-how 1,500 t
0,000+ Know-whoKnow-how
1,000,custo
0,000+ Know-what4,00
professiaved Know-how
15,000officers &
0,000+Know-whoKnow-how
1,00emplo
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Time Informal
Com lexit
Learning Webvoluti
Questions
jaycross com
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Internet Time Alliance
I
jaycross.com
ternetTimeAlliance.