WORKFORCEOPTIMIZATION SOLUTIONFor contact centers and back office
1200SATISFIED CUSTOMER ORGANIZATIONS
IN 88 COUNTRIES
Version 5.3 of ZOOM Quality Management Suite demonstrates ongoing innovative approach to the development of a web-based WFO solution in alignment with our core values: analytics-driven, powerful, easy-to-use, and open.
” Šimon VostrýFounder and CEO
CAPTURE ALL CUSTOMER INTERACTIONS FOR COMPLIANCE, QUALITY, AND LIABILITY NEEDS
WITH A SCALABLE, ROBUST AND MULTI-TENANT SOLUTION
ZOOM Quality Management Suite 5.3
LEVERAGE your existing infrastructure with seamless integration
Cisco UCCE, Cisco UCCX, Genesys and Avaya
PCI DSS COMPLIANT
to handle sensitive data of your customers and comply with recording laws
Ensure 100 % reliability in critical environments
Maintain redundancy with HIGH AVAILABILITY setup and synchronization to a central location
Record encrypted voice communicationSRTP
No missed recordings withPRERECORDING
Record even after the end of a call
Keep on recording in the SRST mode in the event of WAN failure
Listen and watch live all ongoing customer-agentinteractions withLIVE MONITORING
Get the complete picture of your agents’ work
CAPTURE AGENT SCREENS
ELEVATEto a higher standard of service with
QUALITYMANAGEMENT
Start listening to the real VOICE OF THE CUSTOMER
and learn business-critical information
Provide targeted E-LEARNING to your employees
Create training content quickly, and measure results
Get started withSPEECH ANALYTICSin less than an hour without any customisation
and understand what your customers are really talking about
The difference between ZOOM and other vendors is that they showed great flexibility during implementation, and they provide very fast and effective support if issues arise.
Bulent KarginConsulting Designer at IBTech
Manage your staff and accurately forecast demand with WORKFORCEMANAGEMENT