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Use Learning to Make Friends and Influence People
Sponsored by:
David WentworthPrincipal Learning Analyst,
Brandon Hall Group
Alessio ArtuffoChief Revenue Officer,
Docebo
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Thank You To Our Sponsor!
© Brandon Hall Group 2017 2
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A conference for Learning & Development professionals – September 18-19 in Boston, MA
Register by July 13 and use code WEBINAR15 to get an extra 15% off our early bird prices!
doceboinspire.com
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HCM Research and Advisory Firm
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FOUNDED IN 1993
Community of 300,000+
10,000 Global Clients
Leading Independent HCM Research & Analyst Firm
Publishing 2+ Pieces of Research Each Day
Sample of Our Clients
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How We Help You
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MEMBERSHIP
STRATEGICCONSULTING
EXCELLENCEAWARDS
PROFESSIONAL DEVELOPMENT
Learning & Development
Talent Management
LeadershipDevelopment
Talent Acquisition
WorkforceManagement
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Open Surveys
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Visit www.brandonhall.com click Open Surveys
If you would like to join a panel of survey takers, please contact us at [email protected]
•Training Benchmarking
•Succession Management
•Performance Management
•Compliance Training
•HCM Technology Spending
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Corporate Functions
Purchasing Sales
Suppliers
Manufacturers
Resellers
Customers
Extended Enterprise
Enterprise
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The Learning EcosystemLarger than you think
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Public Citizens
Brand Followers
Clients/Customers
Sales Channels
Partners
Contractors
Employees
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Poll 1: What best describes your organization’s extended enterprise experience?
1. No experience
2. Interested in exploring
3. Already exploring
4. Some training being delivered externally
5. Full extended enterprise strategy
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The Learning Audience Reaches Far and Wide
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How Much of the Learning Audience is Considered External?
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Targeted Groups and Frequency
The Learning Audience Reaches Far and Wide
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Extended Enterprise Learning
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An effort to extend
the learning
experience beyond
the company’s “four
walls” to maximize
learning impact
across the entire
value chain
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Extended Enterprise
Partners
Associations
Franchisees
Suppliers
Customers
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INTERNALTraining
EXTERNALTraining
ALL EMPLOYEES SALESCOMPLIANCE
(PRIVACY, H&S)
PARTNERS CLIENTS MEMBERSHIPS
INTERNAL and EXTERNALTraining
INTERNALTraining
EXTERNALTraining
Hybrid (Both)
45%37% 21%
ASSOCIATIONS FRANCHISES
Use Cases
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1. Generate revenue
2. Customer loyalty
3. Supplier education
4. Cut costs
5. Product support
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Poll 2: If your organization provides extended learning, what is the primary business reason?
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Source: Brandon Hall Group 2016
Improving customer experience
Gaining market share
Cutting expenses
Driving innovations
Delivering new products/services
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2
3
4
5
Top Business Priorities for Organizations
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How Has Extended Enterprise Training Helped Your Business?
Benefits of Extended Enterprise Learning
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Gaining Market Share
Extended Enterprise Learning helps:Increased selling power via knowledgeable sales channels
Using the supply chain to establish a global presence
Greater exposure for all products and services
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Collaboration with suppliers and manufactures
Better connection to customers to anticipate needs
New opportunities to upsell
Improving InnovationDelivering New Products/Services
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Better relationships with suppliers
Shortened product and sales cycles
Fewer customer support calls
Cutting Expenses
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Stronger relationship after the sale
Staying ahead of the informed consumer
Less reliance on customer support
Improving Customer Experience
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Case Study
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Case Study
Company At-a-Glance
Industry Quick Lube (Retail Auto Service)
Revenue $220,000,000
Employees 2500
Global Scale 274 corporate stores, 646 franchises
Customers/Output, etc. 9 Million Oil Changes/Year
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Case Study
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• Single System• As far as customers are concerned, there is no
difference between a company owned store and a franchise
• Employees of both types need to have the same set of skills
•Track manager-led and classroom training with ease.• Turnover in this group is greater than 20%• System makes it easier for managers to register and
manage the high volume of learners
•Dashboards & Reporting
•Competitive Functionality and Feel
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Case Study
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•Dashboards & Reporting• Imperative that employees, managers, and multi-unit
managers know the status of each employee’s progress and a summary of each store’s progress at a glance.
• Status of training in each store is available through an easy to read graphical dashboard.
•Competitive Functionality and Feel• Competition for new franchisees with other franchisors• Potential franchisees are wary of partnering with a
business with complex, hard to use systems
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Nintex Success Story: Gaining Visibility on Partner Network Training
● Workflow technology company
● 30% YOY Growth, 5+ new hires/week
● Vast and varied partner network
Everything from solutions consulting to
creating, packaging, delivering Nintex
training material
● Needed hybrid solution providing visibility
& reporting of course taken, completed,
passed, etc. across partner network
"We can see which partners have shown interest in working seriously with us."
- Erick WeitkampTechnical Training Officer
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Summary and Wrap Up• What happens outside your ‘four walls’ is
consequential and your responsibility
• We need to understand the state of our extended enterprise
• Learning must be connected to performance at all levels
• Build the business case
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Questions?
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Thank you for joining us today!
If you have any additional questions, please email us at [email protected].
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Learn More About UsProducts and services that we offer
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How We Help You
© Brandon Hall Group 2017 30
MEMBERSHIP
STRATEGICCONSULTING
EXCELLENCEAWARDS
PROFESSIONAL DEVELOPMENT
Learning & Development
Talent Management
LeadershipDevelopment
Talent Acquisition
WorkforceManagement
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We Do This Through…Research and Analysis that Define New HCM Standards
Success Stories from Global Organizations that Show those Standards in Action
Professional Development that Assesses Current State and Enables Innovation
Flexible Services to Design and Implement Transformative Solutions
Recognition that Validates the Transformation
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Membership Offers Tailored SupportRESEARCH ACCESS & EVENTS
• Reports • Case Studies, Frameworks & Tools• DataNow® & TotalTech®• Webinars and Research Spotlights• Annual HCM Conference
ADVISORY SUPPORT• Ask the Expert• 1 on 1 Consultations• Research Briefings• Benchmarking
CLIENT SUCCESS PLAN• Your Priorities• Executive Sponsor• Client Associate• Monthly Meetings
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To learn more about becoming a member or to sign up for a free trial, please email us at [email protected]
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Strategic Consulting Offers Expert Solution DevelopmentBENCHMARKING
• Competitive/Comparative• Maturity Model• Custom Research
STRATEGY• Business Case• Planning• Organization & Governance
TECHNOLOGY SELECTION• Vendor Selection• Architecture Design• Systems Evaluation
DEVELOPMENT & INTEGRATION• Program Design• Assessment• Survey• Process Integration
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To learn more about consulting, please email us at [email protected]
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Why Brandon Hall Group
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2
3
4
5
We offer flexible, high-value memberships that offer everything you need at a cost you can afford.
Our research is better – more targeted, easily digestible, focused on business results, predictive, prescriptive.
Our solutions gets better results – research-driven, focused on the business, simple, targeted, flexible approach.
Our case studies are unique for their diversity and focus on business results.
Our professional development is practical, tailored to your needs, and equips you to take action.
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Research Calendar
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LEARNING AND DEVELOPMENT
TALENT MANAGEMENT
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Research Calendar
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TALENT ACQUISITION
WORKFORCE MANAGEMENT/HR
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What Our Clients Have to Say
Brandon Hall Group’s Excellence Awards allows you to take a deeper dive and evaluate the programs that you’ve created at a level that you might not have the opportunity to do… They have always been a cornerstone for me.
- Katrina Williams, Director, Sales Capability
CDW
https://youtu.be/OgdA_tpM55U
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What Our Clients Have to Say
I describe the attention and that customer service that I’ve experienced as being excellent. They are very attentive and wherever I need to be connected to whomever, they are there to help me.
- Joanne Veech, Global Talent Leader
PwC
https://youtu.be/YkY-v8gfW5k
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HCMx Radio
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THE ONLY PODCAST IN THE HCM ARENA THAT WEAVES CURRENT MARKET RESEARCH, HR TECHNOLOGY AND INDUSTRY LEADERS INTO EACH EPISODE
To catch up on the latest episodes, visit www.brandonhall.com/hcmxradio or subscribe on iTunes