The True Meaning of
Customer SuccessSept
112014
Dan Steinman, Chief Customer Officer
Housekeeping
• Q&A panel on your right • Recording for colleagues who can’t make it• All attendees will receive slides• Twitter hashtag #customersuccess
Your Enlightener
Dan SteinmanChief Customer Officer
@dantsteinman
A 2% increase in customer retention has the same effect on profits as cutting costs by 10%
BUT WHAT IS CUSTOMER SUCCESS REALLY ABOUT?
COMMUNICATECONSOLIDATECOLLABORATE
Customer Success Capabilities
Customer360
Cockpit
Playbooks
Surveys
Customer Health
Purchases
Sponsor Tracking Engagement Capabilities
Customer Data Discovery
You Have More Data Than You Think
100% Native Salesforce
You Don’t Need Usage Right Away
Customer360
Cockpit
Playbooks
Surveys
Customer Health
Purchases
Sponsor Tracking Engagement Capabilities
Customer Data Discovery
Let’s see it in action
Q&A
You can still make an impact on renewals this year.
Contact your Account Executive or [email protected] for September specials.
Thank You!
