the true meaning of customer success - more than just usage data
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- 1. The TrueMeaning ofCustomerSept 11 Success2014Dan Steinman, Chief Customer Officer
- 2. Housekeeping Q&A panel on your right Recording for colleagues who cant make it All attendees will receive slides Twitter hashtag #customersuccess
- 3. Your EnlightenerDan SteinmanChief Customer Officer@dantsteinman
- 4. A 2% increase in customerretention has the sameeffect on profits as cuttingcosts by 10%
- 5. BUT WHAT IS CUSTOMERSUCCESS REALLY ABOUT?
- 6. COMMUNICATECONSOLIDATECOLLABORATE
- 7. Customer Success CapabilitiesCustomer360CockpitPlaybooksSurveysCustomer HealthPurchasesSponsor Tracking Engagement Capabilities Customer Data Discovery
- 8. You Have More Data Than You Think100% Native Salesforce
- 9. You Dont Need Usage Right AwayCustomer360CockpitPlaybooksSurveysCustomer HealthPurchasesSponsor Tracking Engagement Capabilities Customer Data Discovery
- 10. Lets see it in action
- 11. Q&A
- 12. You can still make an impact onrenewals this year.Contact your Account Executive or firstname.lastname@example.org September specials.
- 13. Thank You!
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