the true meaning of customer success - more than just usage data

Download The True Meaning of Customer Success - More than Just Usage Data

Post on 20-Aug-2015

2.104 views

Category:

Data & Analytics

1 download

Embed Size (px)

TRANSCRIPT

  1. 1. The TrueMeaning ofCustomerSept 11 Success2014Dan Steinman, Chief Customer Officer
  2. 2. Housekeeping Q&A panel on your right Recording for colleagues who cant make it All attendees will receive slides Twitter hashtag #customersuccess
  3. 3. Your EnlightenerDan SteinmanChief Customer Officer@dantsteinman
  4. 4. A 2% increase in customerretention has the sameeffect on profits as cuttingcosts by 10%
  5. 5. BUT WHAT IS CUSTOMERSUCCESS REALLY ABOUT?
  6. 6. COMMUNICATECONSOLIDATECOLLABORATE
  7. 7. Customer Success CapabilitiesCustomer360CockpitPlaybooksSurveysCustomer HealthPurchasesSponsor Tracking Engagement Capabilities Customer Data Discovery
  8. 8. You Have More Data Than You Think100% Native Salesforce
  9. 9. You Dont Need Usage Right AwayCustomer360CockpitPlaybooksSurveysCustomer HealthPurchasesSponsor Tracking Engagement Capabilities Customer Data Discovery
  10. 10. Lets see it in action
  11. 11. Q&A
  12. 12. You can still make an impact onrenewals this year.Contact your Account Executive or sales@gainsight.comfor September specials.
  13. 13. Thank You!