Download - The Stay Interview Quick Start Plan - 5 Key Questions That Will Dramatically Improve Your Retention
AGENDA
Brian SharpChief Marketing Officer , HRsoft
Dick FinneganCEO, C-Suite AnalyticsAuthor, The Power of Stay Interviews
Our Presenters
The Stay Interview Quick Start Plan
AGENDAThe Engagement Enigma
The Stay Interview Quick Start Plan
Understand the benefits.
Know there is a problem.
Spending time & money.
Nothing is changing.
AGENDAPoll Question #1
The Stay Interview Quick Start Plan
Understand the benefits.
Know there is a problem.
Spending time & money.
Nothing is changing.
Have your engagement scores
significantly increased over the past
2 years?
a. Yes
b. No
c. Not Sure
AGENDAThe Engagement Enigma
The Stay Interview Quick Start Plan
Employee Turnover has been
increasing over the last 5 years
AGENDAThe Engagement Enigma
The Stay Interview Quick Start Plan
U.S. companies are spending
$1.53 Billion each year!
AGENDAThe Retention Tools
The Stay Interview Quick Start Plan
We must give managers a tool that is
easy to use & employee focused
AGENDAThe Stay Interview
Stay Interviews are 1-1 meetings between leaders
and their newly-hired and continuing employees
to improve engagement & retention
Train all leaders from executives to first-line
supervisors to…
Build trust
Conduct stay interviews
Develop stay plans
Forecast each employee’s individual retention
The Stay Interview Quick Start Plan
AGENDAStay Interview Questions
The Stay Interview Quick Start Plan
#1 When you travel to work each day,
what things do you look forward to?
PROBING QUESTIONSWhat do you like most about working
here?
What parts are the most challenging?
What do you like least about working
here?
AGENDAStay Interview Questions
The Stay Interview Quick Start Plan
#2 What are you learning here?
PROBING QUESTIONSIs there anything else you’d like to be
learning here but are not?
How do you learn best? By doing?
By observing? By attending training?
Do you feel like you can advance
your career here if you want to?
AGENDAStay Interview Questions
The Stay Interview Quick Start Plan
#3 Why do you stay here?
PROBING QUESTIONSIs that the only reason?
How much does the type of work you do impact your decision to stay?
How much do you stay because you
like working with our customers?
Our team?
AGENDAStay Interview Questions
The Stay Interview Quick Start Plan
#4 When was the last time you thought
about leaving our team? What prompted it?
PROBING QUESTIONSDoes this still concern you?
On a scale from one to ten with ten
being “I’m staying for the foreseeable
future” and one being, “I’m leaving ASAP,” how would you rate your
intention to leave?
What’s the single most meaningful
action I could take to address this issue?
AGENDAStay Interview Questions
The Stay Interview Quick Start Plan
#5 What can I do to make your experience
at work better for you?
PROBING QUESTIONSWhat should I do more of? Less of? What
do I do that frustrates you?
Is there anything I do that strikes you as
particularly unfair or unreasonable?
Do you feel like I truly hear your concerns
when you have them?
AGENDAPoll Question #2
The Stay Interview Quick Start Plan
Understand the benefits.
Know there is a problem.
Spending time & money.
Nothing is changing.
What is the #1 reason people leave their
jobs?
a. Pay
b. Benefits
c. Relationship with Manager
d. Dislike the Work
AGENDAThe Power of Stay Plans
The Stay Interview Quick Start Plan
You never
really know
what makes
people stay or
leave.
AGENDA5 Key Components of a Stay Plan
The Stay Interview Quick Start Plan
1. The objective for each initiative (no more than 3)
2. Actions you as the manager will take
3. Ideally, actions the employee will take
4. Dates for each, and in some cases multiple dates for multiple activities
5. Everything put in writing with copies
given to you and the employee
AGENDAStay Plan Best Practices
The Stay Interview Quick Start Plan
Work best when built mutually by employee & manager
Work best when customized for the employee
Assignments should be for manager and employee
Not everyone needs a stay plan
AGENDAPoll Question #3
The Stay Interview Quick Start Plan
Understand the benefits.
Know there is a problem.
Spending time & money.
Nothing is changing.
CHANGE
Do you know what your employee
turnover cost is?
a. Yes
b. No
c. Not Sure
AGENDARetention Forecasting
The Stay Interview Quick Start Plan
Forecasting is
critical for sales
and finance…
why not retention?
AGENDARetention Forecasting Groups
The Stay Interview Quick Start Plan
More than 1 year
6-12 Months
0-6 Months
Employee is likely to stay:
Retention Heat Map
The Stay Interview Quick Start Plan
Leader: Rodriguez
PerfRating/ 5 Hi, 1 Lo
Green 1+ yrs
Yellow 6-12 Months
Red 0-6 Months
Retention Plan
Kim Johnson
4 Provide mentor for…
Burt Brown
5 Develop skills for possible promotion to…
Cindy Stone
3 Pleased with current role & circumstance
Ralph Jimenez
2 Coaching for performance
Stay Interview Manager Training
The Stay Interview Quick Start Plan
4 Core Manager Skills
1. Listen
2. Take Notes
3. Probe
4. Support Company
AGENDATalent Takeaways
The Stay Interview Quick Start Plan
1. Evaluate your current retention results & set new goals
2. Identify how you will measure & forecast
3. Create a system for your Stay Interview process
4. Start simple. Start small. Just start!
Strategy Session
HRsoft.com
answer questions
share resources
offer solutions
The Stay Interview Quick Start Plan
AGENDAPoll Question #4
The Stay Interview Quick Start Plan
Understand the benefits.
Know there is a problem.
Spending time & money.
Nothing is changing.
Gallup’s 100 Year Commitment
What brings happiness?
a. Good health
b. A good job
c. Love & respect
d. Money for needs & more
e. Better life for your children
AGENDAGallup’s 100 Year Commitment
The Stay Interview Quick Start Plan
What brings happiness?
a. Good health?
b. A good job
c. Love and respect from others?
d. Money for needs and more?
e. Better life for your children?
AGENDACommitment to Engagement & Retention
The Stay Interview Quick Start Plan
“Let’s get rid of managers from hell, double the number
of great managers & engaged employees, and have
those managers lead on what actually matters…
The country’s employees will be twice as effective,
they’ll create far more customers, companies will grow,
spiraling healthcare costs will decrease, and
desperately needed GDP will boom like never before.”
Jim Clifton
CEO, Gallup
AGENDA
Presented By
The Stay Interview Quick Start Plan
Brian SharpChief Marketing Officer
/in/bsharponline
@bsharponline | @hrsoft_inc
AGENDA
Presented By
The Stay Interview Quick Start Plan
Dick FinneganChief Executive Officer
pub/dick-finnegan/6/874/a71
@dick_finnegan