Download - The Power of Voice Study: The Value Proposition of Voice-directed Warehousing - Summary Charts Dec 2012 - Feb 2013

Power of Voice Study:Value of Voice-Directed Warehousing

Summary ChartsDec 2012 - Feb 2013

Supply Chain Insights LLC Copyright © 2013, p. 2

Agenda

Study Overview

Voice-Directed Warehousing: Usage

Voice-Directed Warehousing: Value

Warehouse Operations

Supply Chain

Appendix: Open-Ended Responses


Study Overview


Respondents Are Primarily in the US, Manager+, and Work in Supply Chain and Warehouse Operations


Nearly Half of Respondents Are Wholesalers/ Distributors and/or in Process Industry


43% of Respondents Had Fiscal Revenue of $1B+ in 2012


60% of Respondents Use Voice-Directed Warehousing


Majority of Voice Users and Non-Users in Study Are Familiar with Voice


Agenda

Study Overview




Supply Chain



Voice-Directed Warehousing Definition Shown to Respondents

Voice-directed warehousing means a computer-based voice system provides audible instructions and recognizes the worker’s

spoken responses to manage item handling within the distribution center.


Voice Users Are More Likely Than Non-Users to Also Use Advanced Automation or RFID


Barcode Users Are More Likely Than Paper Users to Also Use Voice


Voice Users Are More Satisfied with Warehouse Operations Than Non-Users


Voice Users Are More Satisfied with Operations Than Barcode or Paper Users*


Voice Users Have Used It for 5 Years and in 1.7 Ways on Average


42% of Voice Non-Users Are Likely to Use Voice in the Future


Agenda

Study Overview




Supply Chain



Increased Labor Efficiency Is Top Benefit of Voice Among Both Users & Non-Users


Increased Labor Efficiency and Increased Order Accuracy Are Top Benefits


Labor & Warehouse Benefits of Voice Are Seen More by Warehouse Management


Voice Users Are More Likely Than Non-Users to Volunteer Accuracy & Hands Free As Voice Benefits


Hands/Eyes Free and Voice-Direction Valued More by Warehouse Management


Top Barriers to Voice Usage Among Non-Users Are Cost, Competing Priorities and Integration


84% of Voice Users Are Satisfied With It


For Voice Users, Top Reasons for Satisfaction Are Better Accuracy and Productivity


For Voice Users, Top Reasons for Dissatisfaction Are Issues with Quality and Technical Problems


Pick and Shipment Accuracy Matter Most for Warehouse Excellence


Voice Users See More Value in Voice for Pick Accuracy Than Non-Users


Greatest Value of Voice for Users: Labor Costs and Pick, Shipment & Inventory Accuracy


Opportunity to Win Over Non-Users:Product Traceability & Employee Safety


Voice Seen As Providing Most Improvement for High Pick Rate Products


Agenda

Study Overview

Voice-Directed Warehousing Usage

Voice-Directed Warehousing Value


Supply Chain



Voice Users Are More Likely Than Non-Users to Have Products with High Pick Rates or Unit Level Tracking


Voice Non-Users Are More Likely Than Users to Manage Their Own Warehouses


SAP and Homegrown Solutions Are Most Common in Warehouse for Both Voice Users & Non-Users


Voice Users More Likely Than Non-Users to Experience Turnover Due to Work-Life Balance


For Voice Users & Non-Users, Cost of Labor Is Primarily Less Than Half of Cost of Goods Sold


Service Is More Important Than Cost for Both Voice Users & Non-Users


Voice Users Focus More Than Non-Users on Complete Shipments for Exemplary Customer Service


Agenda

Study Overview




Supply Chain



Demand Volatility, Delivery Demands & Visibility Are Top Pain Points in Supply Chain


Voice Non-Users Feel More Pain with Supply Chain Visibility & Global Markets


About 2/3 of Voice Users & Non-Users Have a Supply Chain Organization


Voice Users and Non-Users Differ Somewhat on Functions Reporting Through Supply Chain


“Right Product, Right Place, Right Time at Right Cost” Is Top SC Excellence Definition


Agenda

Study Overview




Supply Chain



Voice Users’ Volunteered Benefits of Voice


Voice Users’ Volunteered Benefits of Voice, Continued


Voice Non-Users’ Volunteered Benefits of Voice


Voice Non-Users’ Volunteered Benefits of Voice, Continued


Voice Users’ Volunteered Reasons Why Satisfied with Voice


Voice Users’ Volunteered Reasons Why Satisfied with Voice, Continued


Voice Users’ Volunteered Reasons Why Dissatisfied with Voice


Accuracy & Training Are Among Volunteered Benefits of Voice


Concerns About Voice Center Around Technical, Noise & Integration Issues

Download - The Power of Voice Study: The Value Proposition of Voice-directed Warehousing - Summary Charts Dec 2012 - Feb 2013

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