Business Benefits of Automation Part TwoRyan Vallee
Product Manager
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Agenda
• MSP Challenges• Identifying Automation Opportunities• Proactive vs. Reactive Automation• Automation in N-central®• Q&A
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MSP Challenges
• Escalating Labour Costs
• Scalability
• Inefficient service delivery
• Error-prone or poorly defined processes
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Why is Automation Important?
• Once you automate a process, you can– Reduce costs– Delivery new service offerings– Increase your margin– Support more customers
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Identifying a Automation Opportunities
Automation OpportunityRepeatable
Broadly Applicable
Clear Benefit
Technically Possible
Effective
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Identifying a Automation Opportunities
• Deep dive PSA Ticketing Solutions to identify common tasks:
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Proactive vs. Reactive Automation
• Proactive Automation– Scheduled Automation to perform the same tasks
on a regular interval• Proactive Automation Examples– Windows Server® Maintenance– Windows® Workstation Maintenance– Backup Cisco® Router Configuration– Etc.
© 2013 N-able Technologies, Inc. All rights reserved.
Proactive vs. Reactive Automation
• Reactive Automation– Execution of on-demand Automation to run
diagnostics and resolve unexpected customer issues
• Reactive Automation Examples– Password Reset– Slow Desktop Diagnostics– Users cannot print– Etc.
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Self-Healing Automation
• Self-Healing to trigger Automation Policy execution based on monitoring service status
• Self-Healing Automation Examples– High CPU Utilization
• Execute Performance Diagnostics
– Low Available Disk Space• Execute Disk Cleanup activity
– Critical Windows Service Failure• Execute Windows Service Restart
– Active Directory® Pending Replication Sync• Execute Replication Summary (optional – Replicate Now)
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On-demand Automation
• Execute Automation Policies to resolve customer issues
• On-demand Automation Examples– Password Reset– Clear Corrupted Print Spooler Files– Map Network Printer and Set as Default Printer– Cannot Access Network Resources
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N-central Automation
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Thanks for Attending
• We will send out a link to recording and the slides to all registrants.
• Questions? [email protected]
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Legal Information
N-able Technologies, Inc.’s trademarks, service marks, logos and copyrights are the exclusive property of N-able Technologies, Inc. and its affiliates. For a complete list of N-able’s trademarks, service marks, and logos, please visit http://www.n-able.com/trademarks.aspx . All other trademarks or works mentioned herein are used for identification purposes only and may be or are intellectual property of their respective companies. N-able Technologies and SolarWinds Worldwide, LLC are not affiliated with any of the respective companies.
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