five things to look for in an msp automation platform
DESCRIPTION
Choosing the software that supports and defines your MSP business is no easy undertaking. Where do you start? What is right for your business now - and into the future? Review these slides to learn: • What are the key components to consider? • What are the things you'll wish you insisted on one year down the road? • What are the five key considerations when choosing the right platform to fit your particular use cases and business needs?TRANSCRIPT
Five Things to Look for in an MSP Automation Platform
Distilling Your Requirements to Choose the Right Solution
© 2014 N-able Technologies, Inc. All rights reserved.
Welcome to the Webcast
• Presenters– Kevin Kirkpatrick– Director of Customer Retention– Brandon Shopp – Senior Director of Product Management
• This is an interactive presentation– Feel free to interrupt and ask questions. No need to wait
until the end.
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
AgendaHow to Choose an RMM and MSP Automation Platform 1. The Technology Platform and Modules2. Automation Capabilities3. Licensing Model4. Business Transformation & Growth Services5. Ongoing Support6. Product Demo
© 2014 N-able Technologies, Inc. All rights reserved.
Technology is KeyYour business is built on the RMM and MSP automation platform. Does it have the key features you need?
• Monitoring of any IP-enabled device• Remote Control & management• Easy to set up, actionable alerting & reporting• Best of breed technologies that your end customers want:
patch management, BDR, AV, and more• PSA integration
© 2014 N-able Technologies, Inc. All rights reserved.
Automation• What are the automation capabilities in the solution? • What areas of the business do they cover? • How comprehensive are the scripts and self-healing features? • Are they well designed, pre-tested, reusable and based on
documented best practices? • How easy is it to create your own automations?
© 2014 N-able Technologies, Inc. All rights reserved.
Flexible Licensing ModelNot all of your customers will be ready for a full managed services solution.
80% of today’s SMB marketplace is dominated by break-fix customers (generally interested in individual products & services). 20% of the addressable SMB market is interested in fixed-contract type Managed Services. To sell to all customer types you need both a complete & an a-la-carte product offering.
© 2014 N-able Technologies, Inc. All rights reserved.
Business Transformation ServicesA complete RMM solution will give you both: the right technology AND business transformation services for integrating the technology and architecting targeted sales and marketing programs based on best practices.
This will help you identify, price, and go to market with a profitable set of managed services in the shortest time possible.
Things to look for…
• A dedicated MSP Partner Development Specialist • Sales and marketing training • Pre-packaged marketing materials • Knowledge management portal• Strong MSP community• Reputation for partner support and development
© 2014 N-able Technologies, Inc. All rights reserved.
Post Implementation SupportAfter the sale, how can you be sure your new vendor will partner with you as you continue to build your business?
Things to look for…
• Strong release cadence with meaningful features• Financially sound company• Longevity and reputation in the industry
© 2014 N-able Technologies, Inc. All rights reserved.
Demo
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
Questions?
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
Thanks for Attending
• Questions? [email protected]• Sign up for a free trial at N-able.com.
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
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© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.