Download - [Session 3571] Secrets to Success: Deploying an Expert ...€¦ · - IBM Watson Assistant, IBM Kubernetes Services, IBM Cloud Database, IBM Monitoring and Logging - IBM PaaS minimizes

[Session 3571] Secrets to Success: Deploying an Expert Assistant based on IBM Watson AI and Kubernetes for Workday—

Think 2020 / © 2020 IBM Corporation

Frank [email protected] Software Applications Engineer, Workday

Bryan [email protected] Cloud Solutions Architect, IBM Global Cloud Acceleration Team (GCAT)

Welcome!

2Think 2020 / © 2020 IBM Corporation

Frank [email protected]

Workday on Workday (WoW) Tech Team

Personal Fun Fact: Avid snowboarder who likes to take his

kids down black diamonds.

Bryan [email protected]

IBM Global Cloud Acceleration Team

Personal Fun Fact: Maintain saltwater reef aquariums as a hobby

Agenda


Vision & Journey Demo Architecture Business Impact

Our Wex (Workday Expert) Vision


Develop an extensible, end-to-end Assistant experience inclusive of all Workday domains that works “out of the box” for our Workmates:

1.Answers workmate questions with useful and well-crafted responses

2.Directs workmates to resources where they can reference additional information

3. Leverage our Workmates natural workspace4.Responses are optimized with machine learning5. Experience that is rooted in Workday’s culture

Meet Wex


Wex is a scout dog. He's fun, empathetic, and trustworthy. Wex is casual and playful, but always respectful in providing guidance on a wide range of employee questions, concerns, and expectations. He’s constantly learning new tricks and enthusiastically applying new skills to guide workmates through their moments that matter.

ToneAge

Gender

Location

Occupation

Breed

Puppy

Male

Pleasanton, CA

Workday Expert

Bulldog, Bullmastiff,

Lab, Rottweiler

Serious

Formal

Irreverent

Matter-of-Fact

Funny

Casual

Respectful

Enthusiastic

I’m Wex, your Workday Expert.

I’m constantly learning new

things and I’m here to help you

with your HR questions.

Wex’s Journey at Workday


User Context Persona Flags

Application, Data, and AI forNatural Language Processor

(NLP)

NaturalWorkspace

+ +

Wex’s Journey to the IBM Cloud


Learned Kubernetes, Docker, IBM Cloud. We worked closely with our IBM partners(i.e. IBM GCAT –Global Cloud Acceleration Team)

Wex launch to U.S. based Workmates!

Align with Partners:• Workday on Workday (WoW)• Security• Privacy & Compliance• HR Ops• Product• Legal

Prototyped a POC… Gained approval from Security, Privacy, Ethics, Compliance, and Legal

Working with Workday HR Ops, we defined our product MVP & gathered additional requirements

Developed, Tested and Iterated...

Communicated, marketed, built brand awareness around Wex. Piloted Wex in New Hire Orientation


DEMO

Wex Architecture – Built on IBM Cloud

Think 2020

• IBM Container Registry

• IKS Cluster deployed into an IBM Multizone Region (MZR)

• IBM managed master nodes

• Private endpoints to IBM Managed Cloud Services (i.e. Watson, Redis, Logging, Monitoring, etc.)

Wex Architecture – Deploying Our Code


Leveraged our on-premise GitHub repo with with IBM Cloud CLI tools to manage our code and deployment scripts.

Wex Architecture – Monitoring and Logging


IBM Cloud provided monitoring and logging tools

Easily add to your cluster

Define custom views and alerts

Training Watson

Think 2020


Business Impact


Business Impact

US Tier 1 Requests Year Over Year


Wex Launched on October 22nd, 2019

In 2019, we had ~2,000 more employees but thanks to Wex had a reduced number of Tier 1 requests.


Business Impact


What’s Next?


People & Purpose

Legal

Multi-Region (Global)

Information Security

Workplace & Safety

Wex Extensibility

Expanding our current Multizone NA deployment to a Multi-Regional global deployment, leveraging IBM

Cloud data centers.

In Summary


• Paired technology with a personality, and involved multiple lines-of-business to ensure wide adoption

• Leveraged IBM Cloud Services to ensure rapid prototyping, development, and deployment to production- IBM Watson Assistant, IBM Kubernetes Services, IBM Cloud Database, IBM Monitoring and Logging- IBM PaaS minimizes the effort needed by Workday Team to manage the environment

• IBM provides a wealth of resources to help get started, like the IBM Global Cloud Acceleration Team (GCAT)

Technical Lessons Learned

1. For conversational interactions (Watson Assistant), plan your intent architecture from the beginning.

2. If using IKS, get familiar with concepts such as deployments, pods, services, replication controllers and leverage the built-in resources provided by the IBM Cloud (i.e. Container Registry Services, Load Balancers, Multi-zone regions for HA)

3. Leverage repeatable deployment processes. IBM provides Terraform, Schematics, and CI/CD Toolchains.

4. Monitoring and Logging is a must, especially when you have many different pods running in your cluster. Add the name of your service or pod to your log output to help maintain sanity. IBM Cloud provides logging and monitoring services that integrate with Kubernetes and PaaS services.

IBM Cloud: The most open and secure public cloud for business

18IBM Cloud / © 2020 IBM Corporation

Open Innovation

⎻ API Services that are cloud delivered

⎻ Kubernetes on IBM Cloud: 1k+ clients, 19k+ clusters in production

⎻ Major contributor to cloud native open source work: Istio, Knative, Razee, etc.

⎻ Highest compliance for data encryption

⎻ Configurable so that even IBM cannot see your data

⎻ Edge-to-cloud threat management with IBM security integration

⎻ #1 VMware public cloud 2,000 clients

⎻ Cloud migration for Power AIX, IBM i, Z, SAP and mission critical

⎻ Broadest portfolio of compute instances, including Power & X86

Security Leadership

Enterprise Grade

Highest level of EncryptionFIPS 140-2 Level 4

Isolation for Cloud NativeROKS & Containers on BareMetal

No Data Egress Charges with IBM Cloud DatabaseSignificantly Lower TCO

No Cost Bandwidth b/w RegionsSignificantly lower TCO

Integrated IaaS & PaaS Enhanced Availability SLAs HA: 99.99%, Non-HA: 99.9%

Higher SLA payouts vs Market25% of monthly @ 60 min

Audit TransparencyTraceable Serial number compliance

Full Control to the metal levelFull admin control of compute

World's First Financial Services-Ready Public Cloud With Bank of America

Customer Choice Award for Cloud IaaS

Stratus Awardfor User ExperienceGood Design Award for VPC

Good Design Award for API Connect

2019 IBM Winners

The highest ratings for Integration & Deployment: 4.6 out of 5 stars

The highest ratings for Customer Willingness to Recommend: 95%

The highest ratings for Security & Compliance: 4.7 out of 5 stars

The leading overall Customer Rating: 4.7 out of 5 stars

19Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.https://www.gartner.com/reviews/market/public-cloud-iaas/vendor/ibm/product/ibm-cloud

IBM Cloud: Highest Customer Ratings on Gartner Peer InsightsIBM Cloud Received the Highest Overall Customer Rating among Leading Cloud Providers for the last 12 months, as of 28 Feb 2020, based on 84 reviews. Customers rated IBM Cloud above AWS, Google Cloud, and Microsoft Azure.

https://www.gartner.com/reviews/market/public-cloud-iaas/vendor/ibm/product/ibm-cloud

Thank you


Frank Chang

Sr. Software Applications Engineer

[email protected]

Workday

Bryan Daniel

Sr. Cloud Solutions Architect

[email protected]

IBM Global Cloud Acceleration Team (GCAT)

Notices and disclaimers


© 2020 International Business Machines Corporation. No part of this document may be reproduced or transmitted in any form without written permission from IBM.

U.S. Government Users Restricted Rights — use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM.

This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates.

Information in these presentations (including information relating to products that have not yet been announced by IBM) has been reviewed for accuracy as of the date of initial publication and could include unintentional technical or typographical errors. IBM shall have no responsibility to update this information. This document is distributed “as is” without any warranty, either express or implied. In no event, shall IBM be liable for any damage arising from the use of this information, including but not limited to, loss of data, business interruption, loss of profit or loss of opportunity. IBM products and services are warranted per the terms and conditions of the agreements under which they are provided. The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions.

IBM products are manufactured from new parts or new and used parts. In some cases, a product may not be new and may have been previously installed. Regardless, our warranty terms apply.”

Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without notice.

Performance data contained herein was generally obtained in a controlled, isolated environments. Customer examples are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual performance, cost, savings or other results in other operating environments may vary.

References in this document to IBM products, programs, or services does not imply that IBM intends to make such products, programs or services available in all countries in which IBM operates or does business.

Workshops, sessions and associated materials may have been prepared by independent session speakers, and do not necessarily reflect the views of IBM. All materials and discussions are provided for informational purposes only, and are neither intended to, nor shall constitute legal or other guidance or advice to any individual participant or their specific situation.

Notices and disclaimerscontinued


It is the customer’s responsibility to insure its own compliance with legal requirements and to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer’s business and any actions the customer may need to take to comply with such laws. IBM does not provide legal advice or represent or warrant that its services or products will ensure that the customer follows any law.

Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products about this publication and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products.Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. IBM does not warrant the quality of any third-party products, or the ability of any such third-party products to interoperate with IBM’s products. IBM expressly disclaims all warranties, expressed or implied, including but not limited to, the implied warranties of merchantability and fitness for a purpose.

The provision of the information contained herein is not intended to, and does not, grant any right or license under any IBM patents, copyrights, trademarks or other intellectual property right.

IBM, the IBM logo, and ibm.com are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at: www.ibm.com/legal/copytrade.shtml.

http://www.ibm.com/legal/copytrade.shtml

Download - [Session 3571] Secrets to Success: Deploying an Expert ...€¦ · - IBM Watson Assistant, IBM Kubernetes Services, IBM Cloud Database, IBM Monitoring and Logging - IBM PaaS minimizes

Top Related