Download - Service Strat Final Demo
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ServiceService
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Remembering
Understanding
ApplyingAnalysing
Evaluate
Creating
OBJECTIVES
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RememberingRecognizes daily activitiesthey perform.
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UnderstandingDifferentiate goods andservices.
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AnalysingCompare and contrast the
types of service processes.
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Evaluating Appraise the goods and
services experience.
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CreatingCreating new ways how to
provide a highly satisfactorilyexperience to the target
consumers.
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Think!hare
List 5 examples of goods and
services that are offered within:
a. the school b. the community
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GOODS SERVICES
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GOODS
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GOODS
)asically* these are o+,ects or productswhich have to +e manufactured* stored*
transported* marketed and sold.
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SERVICES
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SERVICES
Activities performed +y people* firms or
government agencies to satisfy economicwants. In fact the key characteristic of
service is that the -art of delivery itself is
the product.
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CRITERIA GOODS SERVICES
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