Download - Scaling Workflow & Management at Etsy

Scaling Workflow &

Management

Monday, September 16, 13

Michael Rembetsy


Michael Rembetsy

VP, Technical Operations@mrembetsy


About

• 30 Million Members

• 900K Shops

• 1.4Billion Page views/Month

• 200 countries


• 400+ full time Employees

• Average 35 Web Deploys Daily

• We have offices around the world

About


The Team


...of late 2008


A Big List


Management


The Good• Progress made with technical debt

• With few direct reports a big list worked

• Cooperation

• Community communication

• Hiring push


The Bad• Risking burn out

• Priorities

• Easily context switched

• Always putting out fires and not focused on people.

• Lack of clarity of what other are working on


2008 End of Year Snapshot

• Gross Merchandise Sales: $87.3 million

• Total Employees: 49

• Total Engineers 12



• GMS: $177 million (102.6%)

• Total Employees: 80 (63%)

• Total Engineers: 26 (116%)

• Page Views: 6.45 billion


The Team 2010


Kanban


Why Kanban• Better transparency inside the operations

team and out

• Higher output of work

• Less context switching

• More conversation around priorities

• Felt better as a team working!


Show me how it works


Limted #’s


Management


Management• Accept failures but not lower standards

• Доверяй, но проверяй

• Blameless post-mortems

• Welcome one-on-ones (http://bit.ly/cCWMqr)

• Career planning

• Happy company = happy community


The Good• Single point of transparency

• Prioritization

• Acceptance

• Communication improvements

• Collaboration thrives

• Visibility


The Bad

• Lack of metrics

• Tooling was inflexible

• Reporting was time consuming

• and..


The Ugly?


The Blockers


• Gross Merchandise Sales: $307 million (73.4%)



• Page Views: 9.25 billion (43.5%)






• Page Views: 12.9 billion (39.3%)







• Page Views: 16.7 billion (30%)


So we changed

• Removed blockers

• Metrics

• Empowered the team

• Due dates

• Team expanded


BeerKan


What is it?• It is our workflow version of Kanban

• has more movement

• has more flexiblity

• better metrics

• and...


Driven by those closest to the work


Lets take a closer look at the backlog flexibility


Lets take a closer look at the In Progress


Queue Backlog

Done

In ProgressProject

Someday

P1 P3P2


The Good


What that?


The Good

• It is our workflow

• Collaboration happening more

• More flexible

• Identifying issues quicker before user impact


The Bad

• Hard to say we are doing better

• Need more data

• Data can be misleading (old tickets!)

• Keeping the queue clear


Lets Sum It Up

• Try something new

• Don’t be afraid to change it

• Measure it

• Start small

• Keep it simple


Questions?


Credits• http://www.nicoledextras.com/index.php?/

wordssummer/culture/

• http://www.mcfc.co.uk/citytv/features/2013/august/rewind-v-hull-city-2008

• http://www.revivebismarck.org/in-the-beginning/

• http://www.inkhouse.net/wp-content/uploads/2012/03/self-confidence3.jpg

• http://soowhatnow.files.wordpress.com/2012/06/hair-on-fire.jpg

• http://realitypod.com/2010/07/top-10-ways-to-pay-for-your-college/train-series-motion-blur-of-a-fast-moving-train/

• https://www.etsy.com/shop/MaryandVincent?ref=l2-shopheader-name

• https://www.etsy.com/listing/156380047/keep-calm-and-go-with-the-flow-printable?ref=sr_gallery_1&ga_search_query=keep+calm+and+go+with+the+flow&ga_view_type=gallery&ga_ship_to=US&ga_search_type=all&ga_facet=keep+calm+and+go+with+the+flow

• http://www.monsterthinking.com/wp-content/uploads/dream-jobs.jpg

• http://www.environmentalgraffiti.com/featured/most-incredible-mazes-labyrinths/4117

• https://www.etsy.com/shop/amyriceart?ref=l2-shopheader-name

• http://us.123rf.com/400wm/400/400/krasphoto/krasphoto1202/krasphoto120200015/12423799-beer-can-isolated-on-white-background.jpg


http://www.nicoledextras.com/index.php?/wordssummer/culture/




http://www.mcfc.co.uk/citytv/features/2013/august/rewind-v-hull-city-2008




http://www.revivebismarck.org/in-the-beginning/




http://www.inkhouse.net/wp-content/uploads/2012/03/self-confidence3.jpg




http://soowhatnow.files.wordpress.com/2012/06/hair-on-fire.jpg










https://www.etsy.com/shop/MaryandVincent?ref=l2-shopheader-name


















http://www.monsterthinking.com/wp-content/uploads/dream-jobs.jpg




http://www.environmentalgraffiti.com/featured/most-incredible-mazes-labyrinths/4117






https://www.etsy.com/shop/amyriceart?ref=l2-shopheader-name




http://us.123rf.com/400wm/400/400/krasphoto/krasphoto1202/krasphoto120200015/12423799-beer-can-isolated-on-white-background.jpg








Download - Scaling Workflow & Management at Etsy

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