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Profitable Long-term Business Relationship – How to Turn Dreams Into Reality
An Explanatory Study on Services
@ Marcin Chlodnicki 2004
Constellation of Value
Defining the Quality...
Determinants of Partnership
bilateral trust & reliabilityequilibrium of forcesbilateral respectpossibility of negotiations & concisionsability to forgive little mistakes expressions of satisfaction
Symptoms of Relationship Termination
indications of lack of trust (controlling the process, stages etc.)lack of balance (domination of ”payer” or ”expert”)take no cognizance of arguments of the other part – forcing ones viewslack of concessions without possibility of negotiateevery mistake is been exposed negative judgment of the relationship
