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SONSONGOTLEUGOTLEU
Tote EstradesTote EstradesVictor UwagbaVictor Uwagba
Kendra BermdezKendra BermdezJaume SociesJaume Socies
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A suburb of Palma of about 10,000 inhabitants
SON GOTLEUSON GOTLEU
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Created in the 60sCreated in the 60sWelcomed workers from rural areas and the mainland, who wereWelcomed workers from rural areas and the mainland, who were
attracted by the emerging tourism sector in Mallorca, to work in theattracted by the emerging tourism sector in Mallorca, to work in thetourism, hotel management and construction industrytourism, hotel management and construction industry
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Rapid urban developmentRapid urban development Dormitory neighbourhoodDormitory neighbourhood Lack of infrastructure and public servicesLack of infrastructure and public services
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HousingHousing
Low-qualityLow-qualityconstructionconstruction
Small flatsSmall flats
No lifts
Shared (community) watermeters
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The population replacementThe population replacement
The social difficulties of the district pushed those who wereThe social difficulties of the district pushed those who wereimproving their economic situation to change their residenceimproving their economic situation to change their residenceto better equipped areas.to better equipped areas.
Low-cost houses attracted low income earners, who could notLow-cost houses attracted low income earners, who could notafford better housing.afford better housing.
With the rise of immigration in the late 90's, the houses wereWith the rise of immigration in the late 90's, the houses were
occupied mainly by immigrants. Currently, foreigners accountoccupied mainly by immigrants. Currently, foreigners accountfor 40% of the population of the neighbourhood as comparedfor 40% of the population of the neighbourhood as comparedwith the 25% level representing the whole city.with the 25% level representing the whole city.
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CONSEQUENTLYCONSEQUENTLY
Lack of social cohesionLack of social cohesion
ConflictsConflicts
Difficultiies in adapting to the daily social and labourDifficultiies in adapting to the daily social and labourchallengeschallenges
Lack of professional qualificationLack of professional qualification
High rate of unemploymentHigh rate of unemployment
Irregular economic activitiesIrregular economic activities
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With Whom?With Whom?
Among neighboursAmong neighbours Between bar owners andBetween bar owners and
neighboursneighbours
Between residents and theBetween residents and theAdministrationAdministration
Between government, entitiesBetween government, entitiesand neighbourhoodand neighbourhoodassociationsassociations
Between professionals fromBetween professionals fromdifferent services and theirdifferent services and their
usersusers
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Types of conflictsTypes of conflicts Failure to abide by civic regulations:Failure to abide by civic regulations:
noise, garbage collection, hours of rest, pets, ...noise, garbage collection, hours of rest, pets, ...
Lack of cleanlinessLack of cleanliness
Misunderstandings and prejudices due to cultural andMisunderstandings and prejudices due to cultural andlanguage differenceslanguage differences
Non-payment of shared water and light billsNon-payment of shared water and light bills
Ocuppied flatsOcuppied flats
Difficulties in organizing neighbour meetingsDifficulties in organizing neighbour meetings
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MEDIATIONMEDIATION
Preventive Process of Mediation
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Workshops on conflict resolution (including Comenius methodology)
Interculturality Workshops and talks about the provisions of bylaw in respect to noisemaking, waste, use
of public spaces, etc
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Phases of the Mediation ProcessPhases of the Mediation Process
PREMEDIATIONPREMEDIATION
Talking to the parties involved in the conflict to know each ones versionTalking to the parties involved in the conflict to know each ones version
PRESENTATION OF RULES TO BE CARRIED OUT IN PROCESSPRESENTATION OF RULES TO BE CARRIED OUT IN PROCESS Building confidence in the processBuilding confidence in the process
THE STORYTHE STORY
A collective effort where each person explains his version and expresses his/her feelingsA collective effort where each person explains his version and expresses his/her feelings
CLARIFY THE PROBLEMCLARIFY THE PROBLEM
Identify the conflict andIdentify the conflict and agreeagree on the most important issues to treaton the most important issues to treat
SUGGEST SOLUTIONSSUGGEST SOLUTIONS Analyze the issues andAnalyze the issues and agreeagree on possible solutionson possible solutions
THE FINAL AGREEMENTTHE FINAL AGREEMENT
Evaluate proposals, advantages and difficulties of all the parties, and come to an agreementEvaluate proposals, advantages and difficulties of all the parties, and come to an agreement
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HOW DO THE CONFLICTS REACHHOW DO THE CONFLICTS REACH
USUS??
Schools
SocialServicesNeighbours
HealthCentre
Police
AffectedOne/s
MediationTeam
C St dCase Study:
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Case Study:Case Study:Mediation between a bar and its neighboursMediation between a bar and its neighbours
Description:Description:Building of 6 flats with a barBuilding of 6 flats with a baron the ground floor, run byon the ground floor, run byimmigrant persons, withimmigrant persons, withdetached houses in front anddetached houses in front andon the sides.on the sides.
DiagnosisDiagnosis:: Noises (especially atNoises (especially at
night)night)
FightingFighting DirtDirt Drinking on the streetDrinking on the street Prejudice and racistPrejudice and racist
attitudesattitudes MutualMutual
misunderstandings duemisunderstandings dueto cultural differencesto cultural differences
Complaints about theComplaints about thelack of police presence.lack of police presence.
Entry Point:Entry Point:Affected neighbourAffected neighbour
Methology:Methology:
Application of differentApplication of differentphases of processphases of process
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AgreementsAgreements
Owner of the barOwner of the bar
15 neighbours15 neighbours
Neighbourhood police officerNeighbourhood police officer
Head of Districts SocialHead of Districts SocialServices OfficeServices Office
2 Mediators2 Mediators
The owner agreed to closeThe owner agreed to closeearlierearlier
Prohibit the entry ofProhibit the entry of
troublesome clientstroublesome clients
The owner and the neighboursThe owner and the neighboursagreed to put up postersagreed to put up postersaround the bar premises toaround the bar premises toremind customers of civicremind customers of civicregulationsregulations
Police offers to increase patrolPolice offers to increase patrol
in the areain the area
Participants