Getting results from social media in 2010January 2010

The Hospital

10 top 2010 social media trends10 top 2010 social media trends

Real time marketing

• Listening and monitoring• What is being said about brands in real time

and responding directly to consumer

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A gradual convergence of social media, PR, customer service and marketing

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Location based social networking

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Less selling, more community building

• Creating long term social network strategies

10 top 2010 social media trends10 top 2010 social media trends

Maturing B2B opportunities – social business

• More case studies• Greater expertise

10 top 2010 social media trends10 top 2010 social media trends

Social media as part of an overall marketing and customer experience strategy.

• For every campaign and activity

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Greater use of experienced, knowledgeable agencies and specialists

10 top 2010 social media trends10 top 2010 social media trends

More compelling social media content

• Viral• Games• Video

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Big increase in mobile interaction with social networks

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Social convergence• Integration with all other media channels

10 top 2010 social media trends10 top 2010 social media trends