Netiquette.

The rules one must follow to behavefollow to behave politely online

What is “netiquette”?

• Netiquette represents the rules one must follow to behaveone must follow to behave politely online.

• This presentation includes p"netiquette" rules on:

1 G l d t– 1.General conduct – 2.Writing, spelling and

grammargrammar – 3.Conduct in forums and e-

mail

General conduct

• Think before writing. Avoid using words that can be upsetting orwords that can be upsetting or offensive. What is considered "offensive" can vary greatly; remember that different cultures have different customs.

• Avoid phrases that may beAvoid phrases that may be offensive in terms of religion, gender, race, politics or

litsexuality.

General conduct

• One cannot include intonation in written language so bluntwritten language, so blunt phrases can lead to mistaken interpretations.

• Write as clearly and neutrally as possible to avoid confusion. When making an ironic or angryWhen making an ironic or angry statement, it's a good idea to clarify it in parentheses or

tquotes. • Always be patient, above all with

beginners and those who makebeginners and those who make mistakes. You could make a mistake too.

General conduct

• Recriminatory attitudes are often poorly received especially whenpoorly received, especially when manifested in public. Instructions are always more likely to be accepted and followed when expressed in a moderate tone.

• Sarcasm or disdain due toSarcasm or disdain due to spelling or grammatical errors is not ethical. These errors are ft d b iti t f toften caused by writing too fast.

Remember, you could also make a mistake.

General conduct

• When writing a message read it several times before sending itseveral times before sending it and ask yourself, How would I react if I received it?

• Any time invested in communicating more clearly over the Internet is time well spentthe Internet is time well spent.

Writing, spelling and grammar

• Pay attention to spelling rules. That includes accents or tildesThat includes accents or tildes. Otherwise, your message may be unclear.

• Avoid using "slang" words or letters instead of sounds

• Avoid using abbreviations that• Avoid using abbreviations that are not well-known

• When you want to express a y pcolloquial phrase that is not completely correct, use “quotation marks”quotation marks

Writing, spelling and grammar

• Writing in upper-case letters is considered “SHOUTING“considered SHOUTING

• NOT ONLY IS IT TIRING TO WRITE IN UPPER-CASE LETTERS, IT IS ALSO hard to read

• NoR iS It cOMforTaBlE tO rEAd• NoR iS It cOMforTaBlE tO rEAdMeSsAGEs liKe THiS

• However, using upper-case , g ppletters in a small part of the message can help to emphasize a pointa point

Conduct in forums and e-mail

• Pay attention to the format of your message Put spacesyour message. Put spaces between paragraphs to make it easier to read.

• If you respond to a message and change the subject, make sure to change the subject line as wellchange the subject line as well, or create a new message.

• Opinions such as "I agree with that person's comment," without making your own contribution, confuse or hinder attempts toconfuse or hinder attempts to find the message referred to.

Conduct in forums and e-mail

• Pay attention to the format of your message Put spacesyour message. Put spaces between paragraphs to make it easier to read.

• If you respond to a message and change the subject, make sure to change the subject line as wellchange the subject line as well, or better yet, create a new message.

Conduct in forums and e-mail

• Don't ask a question that has already been addressed Beforealready been addressed. Before asking a question make sure that it hasn't already been answered. Otherwise, the number of messages to read will multiply exponentially and it will become p ymore difficult to find information.

• Include sufficient information h di tiwhen sending a question.

Conduct in forums and e-mail

• Don't expect to receive a response immediately If youresponse immediately. If you don't receive a response quickly, it doesn't mean that they are ignoring you and should not be taken as an offense. Some people receive too much p pcorrespondence and at times they are unable to send an answer on the same dayanswer on the same day.

• It is possible that in order to provide a reliable answer, they need to research the subject of the question.

Conduct in forums and e-mail

• If the importance of the message justifies it even though you can'tjustifies it, even though you can t provide a more extensive answer at that time, it is preferable to answer the sender quickly so that they know you have read the message even though you will g g yanswer it later

• It is considered a common t t ti th tcourtesy to mention that you

have attached a file. Otherwise one might think it is a virus and delete it before reading it.

Conduct in forums and e-mail

• Always try to ensure that the attached files are as small asattached files are as small as possible. Not all users have high-speed connections. You can use file compression programs (Zip).

• Avoid attaching files with uncommon formats or in veryuncommon formats or in very recent versions of software or suggest alternatives for viewing th I l PDF filthem. In general, PDF files are visible to the majority of users.