Download - Moxie's Customers Share Their Success!
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Moxie Software
1 PROPRIETARY & CONFIDENTIAL
April 2013
CUSTOMER SUCCESS STORIES
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ROI: 60% of phone
inquiries routed to email & chat, &
shortened time-to-resolution with an
intuitive agent interface
CUSTOMER SUCCESS
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ROI: Captured 40% of the previously abandoned traffic with Chat Spaces & increased sales
rate via chat channel by 35%
CUSTOMER SUCCESS
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ROI: 95% of the customer
inquiries were resolved using Moxie's Knowledge
Spaces. Average 80% customer interactions
rated as Good or Excellent.
CUSTOMER SUCCESS
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ROI:Handling 300,000 calls per month, 15,000 emails,
winner of 8 customer service
awards, 85% resource
utilization, & 20% reduced cost to
serve
CUSTOMER SUCCESS
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“My goal was to achieve 80% profile completion by end of Q2 and I was
able achieve 83%. Today, four months
after deploying Moxie’s Collaboration Spaces,
we have 85% active users, who share
information, connect with their colleagues
and use the solution to get their work done.”
—Kimberlee Morrison, Culture Content Evangelist, Infusionsoft
CUSTOMER SUCCESS
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ROI: Increased productivity by 30% & reduced costs by 38%
CUSTOMER SUCCESS
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“The system’s powerful reporting capabilities enable us to know
exactly on what criteria customers searched and if the search
provided the correct answer. [Knowledge Spaces] provides a
breakdown of search queries that did not result in a match, enabling us to monitor trends in customer queries and to identify areas for
new content.”
—Tony Campbell, Business Analyst, Yarra Valley Water
CUSTOMER SUCCESS