More statistics
• People subjected to bullying and harassment often take more sick leave and is estimated at 7%.
• 1:5 adults in Scotland have literacy and numeracy problems.
• It is estimated that 1 in 10 people living in Scotland are either lesbian/gay/bisexual or transgender.
Translated Information
• www.equalitiesinhealth.org • www.NHS24.com• Public Health Resource Unit – www.phru.net• Patient UK – www.patient.co.uk• www.polishinformationplus.co.uk• www.mhcs.health.nsw.gov.au – New South
Wales Multicultural Health Communication Service
Symbols that Conform to BS8501
Religion and Faith
• 0.21% of Glasgow’s population are Buddhists.
• 0.21% of Glasgow’s population are Hindu.
• 3.06% of Glasgow’s population are Muslim.
• 0.41% of Glasgow population are Sikh.
62.9% of Glasgow’s population is Christian.
Disability - Statistics• Approximately 1 in 5 people in Scotland have a disability (0.9 million);• 45% of adults in Scotland aged 75 and over have a disability.• 2001 Census shows that 24 % of Adults in Scotland have a limiting long-term illness;• 1 in 8 Glaswegians is classified as having a physical disability;• 1 in 7 Scots have some form of hearing loss, deafness or is a Deaf person;• 180 000 people in Scotland have a serious sight problem.• Approximately one third of NHS service users are disabled
Preferred Formats
Leith Treatment Centre - Reception Area
Would you be able to find anything?
Scottish Parliament - Toilet for Disabled People
LanguageWe Don’t Like ….. We Prefer ….
The Disabled Disabled people/people with disabilitie, people with physical/sensory/visual/hearing impairments
Handicapped Disabled
Cerebral palsy sufferer Person who has cerebral palsy
Victim of spina bifida Person who has spina bifida
Wheelchair victim/wheelchair bound/confined to a wheelchair
Person who uses a wheelchair/wheelchair user
Spastic Person who has cerebral palsy
Mongol Person who has Down’s syndrome
Cripple Disabled person/person with a disability/person with a physical impairment
Mentally handicapped/retarded Person with a learning difficulty/disability
Psycho/nutter/madman or madwoman/mental
Person with mental ill health/mental health problems
The blind Blind person/person with visual impairment
The deaf Deaf person/person with hearing impairment
Dumb Person with a speech impairment
Able-bodied person Non disabled person
Reference – Capability Scotland, Equality Unit
LanguageDo: Don’t:
Be yourself Be overly enthusiastic or attentive in your behaviour
Maintain eye contact & speak directly to the disabled person
Speak to disabled people through the person they are with
Ask the disabled person to repear themselves if you don’t understand them
Pretend you understand what someone is saying if you don’t
Give the person extra time to speak if they are using a communication aid or have a learning disability
Finish people’s sentrences for them or presume you know what they are going to say
Respect the person’s personal space and remember that a wheelchair is part of a person’s personal space
• Lean on a person’s wheelchair or move it without being asked•Pat assistance dogs•Make patronising gestures such as patting a person’s head
Reference – Capability Scotland, Equality Unit
Attitudes
• Patient Focussed Services
Points To Remember
• Know your community
• Know your patients language
• Be aware of cultural implications
• Gender issues
• Religious requirements
• Dietary needs
• Know how their Disability affects them
What is an EQIA?
• EQIA is a legal requirement which identifies actions that are required to address discrimination and promote equality across all major equality groups.
EQIA considers discrimination on the basis of: “Gender, Ethnicity, Disability, Sexual Orientation, Religion and Belief, Age, Socioeconomic Status, Additional marginalisation”
Why conduct an EQIA?
In addition to legislative requirements, an EQIA can
– Help drive out inequalities in health;– Develop equitable services;– Improve the quality of your service by identifying
gaps and barriers;– Stimulate new ways of thinking and ways in which
services can be delivered;– Target finite resources more effectively;– Help develop inclusive policies and procedures.
Contact Details
Flora Muir, Quality Co-ordinator, Acute Services, Management BuildingSouthern General [email protected]
Equality & Diversity TeamNHS GG&C, Dalian House 0141 201 4560
Further Information
• Glasgow City Council – 0141 276 5260
• BSLISS – 0141 554 6611
• Deaf & Blind Scotland – 0141 777 6111
• www.capability-scotland.org.uk
• RNID (Deaf) www.rnid.org.uk
• SENSE www.sense.org.uk
• RBIB (Blind) www.rnib.org.uk
Any Questions