MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Session#: LD317
Title: Professional Development and Employee Motivation
Scheduled For: Wednesday, Round Eleven, 4:45 – 5:45 PM
Presented By: James P. Mullan, CMDSM, EMCM, MDP, MDC, CSSGB National Operations Manager - Chubb Canon Business Process Services, Inc.
Paul Dreifuss, CMDSM, MDC, MDP
Senior Site Manager Budd Larner, P.C. Canon Business Process Services, Inc. Facilities & Services Director
Please be courteous to others and turn Please be courteous to others and turn all communication devices to silent modeall communication devices to silent mode
MAILCOM 2014 - Atlantic City, NJ. – February 10-13 2
Professional Development and Employee Motivation
• How would you define professional development?
• How would you define motivation?
• What happens when your staff is motivated?
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
MAILCOM 2014 - Atlantic City, NJ. – February 10-13 4
Professional Development and Employee Motivation
Professional Development: Skills required for maintaining a specific career path including skills related to personal development. Training to keep current with changing technology and practices in a profession and broadening the concept of lifelong learning.
Motivation: The act or process of giving someone a reason for doing something; the act or process of motivating someone. The condition of being eager to act or work. A force or influence that causes someone to do something.
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Professional Development and Employee Motivation
• How many have continued your credentialed education? – Four Year college courses
• In person
• Online
• Evening
– Community colleges
– CEU courses
– HS adult education courses
• Dance, Technology, Interests
How many of you encourage staff to expand their education?
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Professional Development and Employee Motivation
• How many have continued your and your staff’s general education?– Company training?– Reading concept specific matter?– Associations (MSMA and PCC, etc.)– Your own network group– Tours, networking, – Seminars– Publications– MAILCOM– Certificate tracks– Networking– Self development books
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Professional Development and Employee Motivation
• How do you market yourself?• How do you market your staff and what they achieve? • How do you market what the team achieves?• To whom?
• How does your staff market itself?– Quarterly Volume Reports and analysis– Workflow Analysis and trend reports– Received email compliments– Detailed task list– Defaults (Errors in process)
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Professional Development and Employee Motivation
• How many of you have volunteered for community programs?
• How many include your staff in some?• PTA• Community Outreach• Reading• Tutoring• Sports• Clean UP/Community Projects• Fundraising project for Not-for Profits
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Professional Development and Employee Motivation
• All experiences produce new potentials within you:– expansion of knowledge; new perceptions; expanded
processes to problem solve, observe, think, respond
• How open are you to these new experiences?
• How willing are we to “see” and “listen” and “take to heart” will allow you, your staff, your family to grow with you, both personally and professionally.
• List how your experiences have changed your outlook, your life, your abilities:
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Professional Development and Employee Motivation
• Paul Dreifuss, CMDSM, MDC, MDP• Senior Site Manager, Canon Business Process Services• Facilities & Services Director, Budd Larner, P.C • National MSMA Board Member• Member NJ MSMA Chapter• Member Greater NJ PCC• Director, NJ Legal Managers Group• Member IFMA• Graduated college, 2005
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Professional Development and Employee Motivation
• James P. Mullan, CMDSM, EMCM, MDC, MDP, CSSGB• CBPS National Operations Manager – Chubb & Son• National MSMA Board Member• President, Metro NJ NY MSMA Chapter• Industry Co-Chair - Greater NJ PCC• PCCAC Membership Committee (PCC Toolkit) • Graduated High School 1969
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Professional Development and Employee Motivation
QUESTIONS???
THANK YOU!!!!
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Professional Development and Employee Motivation
James P. Mullan, CMDSM, EMCM, MDP, MDC, CSSGB
National Operations Manager - Chubb Canon Business Process Services, Inc.15 Mountain View Road Warren, NJ 07059-6711 Tel 908-903-2869 / Cell 201-779-9355 [email protected] [email protected]
Paul Dreifuss, CMDSM, MDC, MDP
Senior Site ManagerCanon Business Process Services, Inc. A Canon Group CompanyFacilities & Services DirectorBudd Larner, P.C.150 John F Kennedy PkwyShort Hills, NJ 07078-2709(phone) 973-315-4474(cell) 973-220-0252(fax) 973-315-4438
