Download - International Sales Meeting
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International Sales Meeting
September 2011
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Agenda
1. Our Culture 1. Our Culture
2. Innovation2. Innovation
3. Quality3. Quality
4. Operational Excellence4. Operational Excellence
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Our Culture: How we think.
CommitmentTo Quality
InvestmentIn
Innovation
Operational Excellence
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Commitment to Quality• AS9100 (Aerospace
standard)• ISO9001 (Manufacturing
Standard)• IPC 610-II (Electronic
Mfg. Standard)
AS9100
ISO9001
IPC-610 II
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Standards we support
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Operational Excellence
Support
SellingMarketing
Manufacturing
Engineering
Customer Satisfaction!
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Culture of Innovation
• Large Investment Research and Development.– Double the rate large companies report.
• 16% increase in design capability.• Business Plans that emphasize creativity.• Developing National Standards. VSO• Adding new Design Engineers• In-house layout, CE Lab• Our goal…
–Best in Class!
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Manufacturing
• IPC 610 Class II facility• Full MRP process control
– 96% of orders meet Promise Date.• Large Finished goods Inventory
• 36% of orders ship in 24 hours• 82% ship in 10 Days.• Want it faster?.... Just ask.
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Manufacturing
• Investment in manufacturing– IPC Trained.– Hiring new workers.– Picking up third party contract jobs. – New Pick and Place line ordered
• (34,000 chips per hour)
– New Conformal Coating line.– Qualified for Nuclear Industry.
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Marketing
• New Website, Social Networking• Videos, Webinars, Papers, Ads, Email,
Direct mail, PR, Trade Shows, etc…• Results
– 12700 video views – 63% increase in Google Organic Search– 37% increase in Web Traffic
• Its working! • 3900 Sales Leads YTD
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New Web Site
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You Tube Videos
• Manufacturing
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Support for Sales Channels
• Support channel partners with…• Leads (Focus on Quality)• Lead Tracking System (AdTrack)• New Product Training.• Literature• Field Sales calls with Regional Manager
• 2 new Full time International Sales Managers.• Contracted with 4 new Distributors YTD.• We’re listening!
• Tell us how we can better help you support your customer
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Customer Support
• Speak to Real Engineers. (Phone or Chat)• On-line tech support database• Quick product updates if needed.• Easy RMA process
– Retest– Repair
• Customer Satisfaction– (Rated #1 and #2 for Customer Support by two years
running. (MCAA Survey)
• 7 year warranty• Just ask…. We’re on it!
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Moving Ahead
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Ready for 2012!
• New products ready to go.• Strong financials.
– Our cash reserves are safe. • Built up inventories to avoid shortages.• Increasing spending in Sales and
Engineering.• Continue aggressive Marketing.• Let’s keep working!