Bringing Customer Service Trends to Library Services
INSPIRING
INNOVATION
IN SERVICE
innovatelibs
OLASC17
Join the
Conversation
Our story
ldquoPatrons will judge the service they receive in
a library against comparable retail
experiences whether itrsquos a bookstore or
Apple store [ ] therersquos an expectation in
terms of how patrons interact with technology
[and staff]hellipthat they bring with them when
they enter the library For the library to
remain relevant and continue to engage their
users they have to step up their gamerdquo
Matt Enis ldquoMeet the Tabletariansrdquo Library Journal
MOBILE FIRST
MOBILE FIRSTldquoGood for our cataloguerdquo
ldquoUsers wonrsquot have to resize regular full size
catalogue or websiterdquo
ldquoWe need to make our library website
responsive ASAPrdquo
ldquoCould potentially increase use of our
services like My Library Accountrdquo
GOOGLE INDOOR MAPS
ldquoCould be across campus maprdquo
ldquoThis would save library staff a lot of timerdquo
ldquoIt would be awesome if we could get call s into itrdquo
ldquoIt could show users where our learning zones arerdquo
ldquoYes Duh- NOWrdquo
GOOGLE INDOOR MAPS
What did we learn
bull Stepping off point to developing innovative and user-centred services
bull Foundation in building culture of innovation
bull Taking risks
bull Value in failing
innovation n
aThe action of innovating the introduction of novelties the alteration of what is established by the introduction of new elements or forms daggerFormerly const of (the thing altered or introduced)
b Reacutevolution (= Latin novaelig res) Obs
Work + Play =
ldquoThe options for incorporating play into the library workplace are numerous but what is
most important is that libraries provide environments that allow employees to dreamrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoA rigid overly structured environment can squelch the possibility for spontaneity and
improvisation that lead to imaginative journeysrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoOnly libraries willing to step out of their comfort zone will thrive in the 21st
Centuryrdquo
Coleman amp Le May Public LIbraries (2016)
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
innovatelibs
OLASC17
Join the
Conversation
Our story
ldquoPatrons will judge the service they receive in
a library against comparable retail
experiences whether itrsquos a bookstore or
Apple store [ ] therersquos an expectation in
terms of how patrons interact with technology
[and staff]hellipthat they bring with them when
they enter the library For the library to
remain relevant and continue to engage their
users they have to step up their gamerdquo
Matt Enis ldquoMeet the Tabletariansrdquo Library Journal
MOBILE FIRST
MOBILE FIRSTldquoGood for our cataloguerdquo
ldquoUsers wonrsquot have to resize regular full size
catalogue or websiterdquo
ldquoWe need to make our library website
responsive ASAPrdquo
ldquoCould potentially increase use of our
services like My Library Accountrdquo
GOOGLE INDOOR MAPS
ldquoCould be across campus maprdquo
ldquoThis would save library staff a lot of timerdquo
ldquoIt would be awesome if we could get call s into itrdquo
ldquoIt could show users where our learning zones arerdquo
ldquoYes Duh- NOWrdquo
GOOGLE INDOOR MAPS
What did we learn
bull Stepping off point to developing innovative and user-centred services
bull Foundation in building culture of innovation
bull Taking risks
bull Value in failing
innovation n
aThe action of innovating the introduction of novelties the alteration of what is established by the introduction of new elements or forms daggerFormerly const of (the thing altered or introduced)
b Reacutevolution (= Latin novaelig res) Obs
Work + Play =
ldquoThe options for incorporating play into the library workplace are numerous but what is
most important is that libraries provide environments that allow employees to dreamrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoA rigid overly structured environment can squelch the possibility for spontaneity and
improvisation that lead to imaginative journeysrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoOnly libraries willing to step out of their comfort zone will thrive in the 21st
Centuryrdquo
Coleman amp Le May Public LIbraries (2016)
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Our story
ldquoPatrons will judge the service they receive in
a library against comparable retail
experiences whether itrsquos a bookstore or
Apple store [ ] therersquos an expectation in
terms of how patrons interact with technology
[and staff]hellipthat they bring with them when
they enter the library For the library to
remain relevant and continue to engage their
users they have to step up their gamerdquo
Matt Enis ldquoMeet the Tabletariansrdquo Library Journal
MOBILE FIRST
MOBILE FIRSTldquoGood for our cataloguerdquo
ldquoUsers wonrsquot have to resize regular full size
catalogue or websiterdquo
ldquoWe need to make our library website
responsive ASAPrdquo
ldquoCould potentially increase use of our
services like My Library Accountrdquo
GOOGLE INDOOR MAPS
ldquoCould be across campus maprdquo
ldquoThis would save library staff a lot of timerdquo
ldquoIt would be awesome if we could get call s into itrdquo
ldquoIt could show users where our learning zones arerdquo
ldquoYes Duh- NOWrdquo
GOOGLE INDOOR MAPS
What did we learn
bull Stepping off point to developing innovative and user-centred services
bull Foundation in building culture of innovation
bull Taking risks
bull Value in failing
innovation n
aThe action of innovating the introduction of novelties the alteration of what is established by the introduction of new elements or forms daggerFormerly const of (the thing altered or introduced)
b Reacutevolution (= Latin novaelig res) Obs
Work + Play =
ldquoThe options for incorporating play into the library workplace are numerous but what is
most important is that libraries provide environments that allow employees to dreamrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoA rigid overly structured environment can squelch the possibility for spontaneity and
improvisation that lead to imaginative journeysrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoOnly libraries willing to step out of their comfort zone will thrive in the 21st
Centuryrdquo
Coleman amp Le May Public LIbraries (2016)
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
ldquoPatrons will judge the service they receive in
a library against comparable retail
experiences whether itrsquos a bookstore or
Apple store [ ] therersquos an expectation in
terms of how patrons interact with technology
[and staff]hellipthat they bring with them when
they enter the library For the library to
remain relevant and continue to engage their
users they have to step up their gamerdquo
Matt Enis ldquoMeet the Tabletariansrdquo Library Journal
MOBILE FIRST
MOBILE FIRSTldquoGood for our cataloguerdquo
ldquoUsers wonrsquot have to resize regular full size
catalogue or websiterdquo
ldquoWe need to make our library website
responsive ASAPrdquo
ldquoCould potentially increase use of our
services like My Library Accountrdquo
GOOGLE INDOOR MAPS
ldquoCould be across campus maprdquo
ldquoThis would save library staff a lot of timerdquo
ldquoIt would be awesome if we could get call s into itrdquo
ldquoIt could show users where our learning zones arerdquo
ldquoYes Duh- NOWrdquo
GOOGLE INDOOR MAPS
What did we learn
bull Stepping off point to developing innovative and user-centred services
bull Foundation in building culture of innovation
bull Taking risks
bull Value in failing
innovation n
aThe action of innovating the introduction of novelties the alteration of what is established by the introduction of new elements or forms daggerFormerly const of (the thing altered or introduced)
b Reacutevolution (= Latin novaelig res) Obs
Work + Play =
ldquoThe options for incorporating play into the library workplace are numerous but what is
most important is that libraries provide environments that allow employees to dreamrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoA rigid overly structured environment can squelch the possibility for spontaneity and
improvisation that lead to imaginative journeysrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoOnly libraries willing to step out of their comfort zone will thrive in the 21st
Centuryrdquo
Coleman amp Le May Public LIbraries (2016)
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
MOBILE FIRST
MOBILE FIRSTldquoGood for our cataloguerdquo
ldquoUsers wonrsquot have to resize regular full size
catalogue or websiterdquo
ldquoWe need to make our library website
responsive ASAPrdquo
ldquoCould potentially increase use of our
services like My Library Accountrdquo
GOOGLE INDOOR MAPS
ldquoCould be across campus maprdquo
ldquoThis would save library staff a lot of timerdquo
ldquoIt would be awesome if we could get call s into itrdquo
ldquoIt could show users where our learning zones arerdquo
ldquoYes Duh- NOWrdquo
GOOGLE INDOOR MAPS
What did we learn
bull Stepping off point to developing innovative and user-centred services
bull Foundation in building culture of innovation
bull Taking risks
bull Value in failing
innovation n
aThe action of innovating the introduction of novelties the alteration of what is established by the introduction of new elements or forms daggerFormerly const of (the thing altered or introduced)
b Reacutevolution (= Latin novaelig res) Obs
Work + Play =
ldquoThe options for incorporating play into the library workplace are numerous but what is
most important is that libraries provide environments that allow employees to dreamrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoA rigid overly structured environment can squelch the possibility for spontaneity and
improvisation that lead to imaginative journeysrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoOnly libraries willing to step out of their comfort zone will thrive in the 21st
Centuryrdquo
Coleman amp Le May Public LIbraries (2016)
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
MOBILE FIRSTldquoGood for our cataloguerdquo
ldquoUsers wonrsquot have to resize regular full size
catalogue or websiterdquo
ldquoWe need to make our library website
responsive ASAPrdquo
ldquoCould potentially increase use of our
services like My Library Accountrdquo
GOOGLE INDOOR MAPS
ldquoCould be across campus maprdquo
ldquoThis would save library staff a lot of timerdquo
ldquoIt would be awesome if we could get call s into itrdquo
ldquoIt could show users where our learning zones arerdquo
ldquoYes Duh- NOWrdquo
GOOGLE INDOOR MAPS
What did we learn
bull Stepping off point to developing innovative and user-centred services
bull Foundation in building culture of innovation
bull Taking risks
bull Value in failing
innovation n
aThe action of innovating the introduction of novelties the alteration of what is established by the introduction of new elements or forms daggerFormerly const of (the thing altered or introduced)
b Reacutevolution (= Latin novaelig res) Obs
Work + Play =
ldquoThe options for incorporating play into the library workplace are numerous but what is
most important is that libraries provide environments that allow employees to dreamrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoA rigid overly structured environment can squelch the possibility for spontaneity and
improvisation that lead to imaginative journeysrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoOnly libraries willing to step out of their comfort zone will thrive in the 21st
Centuryrdquo
Coleman amp Le May Public LIbraries (2016)
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
GOOGLE INDOOR MAPS
ldquoCould be across campus maprdquo
ldquoThis would save library staff a lot of timerdquo
ldquoIt would be awesome if we could get call s into itrdquo
ldquoIt could show users where our learning zones arerdquo
ldquoYes Duh- NOWrdquo
GOOGLE INDOOR MAPS
What did we learn
bull Stepping off point to developing innovative and user-centred services
bull Foundation in building culture of innovation
bull Taking risks
bull Value in failing
innovation n
aThe action of innovating the introduction of novelties the alteration of what is established by the introduction of new elements or forms daggerFormerly const of (the thing altered or introduced)
b Reacutevolution (= Latin novaelig res) Obs
Work + Play =
ldquoThe options for incorporating play into the library workplace are numerous but what is
most important is that libraries provide environments that allow employees to dreamrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoA rigid overly structured environment can squelch the possibility for spontaneity and
improvisation that lead to imaginative journeysrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoOnly libraries willing to step out of their comfort zone will thrive in the 21st
Centuryrdquo
Coleman amp Le May Public LIbraries (2016)
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
ldquoCould be across campus maprdquo
ldquoThis would save library staff a lot of timerdquo
ldquoIt would be awesome if we could get call s into itrdquo
ldquoIt could show users where our learning zones arerdquo
ldquoYes Duh- NOWrdquo
GOOGLE INDOOR MAPS
What did we learn
bull Stepping off point to developing innovative and user-centred services
bull Foundation in building culture of innovation
bull Taking risks
bull Value in failing
innovation n
aThe action of innovating the introduction of novelties the alteration of what is established by the introduction of new elements or forms daggerFormerly const of (the thing altered or introduced)
b Reacutevolution (= Latin novaelig res) Obs
Work + Play =
ldquoThe options for incorporating play into the library workplace are numerous but what is
most important is that libraries provide environments that allow employees to dreamrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoA rigid overly structured environment can squelch the possibility for spontaneity and
improvisation that lead to imaginative journeysrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoOnly libraries willing to step out of their comfort zone will thrive in the 21st
Centuryrdquo
Coleman amp Le May Public LIbraries (2016)
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
What did we learn
bull Stepping off point to developing innovative and user-centred services
bull Foundation in building culture of innovation
bull Taking risks
bull Value in failing
innovation n
aThe action of innovating the introduction of novelties the alteration of what is established by the introduction of new elements or forms daggerFormerly const of (the thing altered or introduced)
b Reacutevolution (= Latin novaelig res) Obs
Work + Play =
ldquoThe options for incorporating play into the library workplace are numerous but what is
most important is that libraries provide environments that allow employees to dreamrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoA rigid overly structured environment can squelch the possibility for spontaneity and
improvisation that lead to imaginative journeysrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoOnly libraries willing to step out of their comfort zone will thrive in the 21st
Centuryrdquo
Coleman amp Le May Public LIbraries (2016)
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
innovation n
aThe action of innovating the introduction of novelties the alteration of what is established by the introduction of new elements or forms daggerFormerly const of (the thing altered or introduced)
b Reacutevolution (= Latin novaelig res) Obs
Work + Play =
ldquoThe options for incorporating play into the library workplace are numerous but what is
most important is that libraries provide environments that allow employees to dreamrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoA rigid overly structured environment can squelch the possibility for spontaneity and
improvisation that lead to imaginative journeysrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoOnly libraries willing to step out of their comfort zone will thrive in the 21st
Centuryrdquo
Coleman amp Le May Public LIbraries (2016)
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Work + Play =
ldquoThe options for incorporating play into the library workplace are numerous but what is
most important is that libraries provide environments that allow employees to dreamrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoA rigid overly structured environment can squelch the possibility for spontaneity and
improvisation that lead to imaginative journeysrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoOnly libraries willing to step out of their comfort zone will thrive in the 21st
Centuryrdquo
Coleman amp Le May Public LIbraries (2016)
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
ldquoThe options for incorporating play into the library workplace are numerous but what is
most important is that libraries provide environments that allow employees to dreamrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoA rigid overly structured environment can squelch the possibility for spontaneity and
improvisation that lead to imaginative journeysrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoOnly libraries willing to step out of their comfort zone will thrive in the 21st
Centuryrdquo
Coleman amp Le May Public LIbraries (2016)
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
ldquoA rigid overly structured environment can squelch the possibility for spontaneity and
improvisation that lead to imaginative journeysrdquo
Kurt et al Journal of Library Innovation (2010)
ldquoOnly libraries willing to step out of their comfort zone will thrive in the 21st
Centuryrdquo
Coleman amp Le May Public LIbraries (2016)
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
ldquoOnly libraries willing to step out of their comfort zone will thrive in the 21st
Centuryrdquo
Coleman amp Le May Public LIbraries (2016)
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Barriers to Library Innovation
bullConflict between efficiency and new ideas
bullStructure of library work
bullLibraries are afraid to fail
bullLack of risk-taking behaviour
Jantz Ronald C Library amp Information Science Research (2012)
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
ldquoCulture eats strategy for breakfastrdquo
Peter Drucker Management Consultant
as quoted by Whitzman Journal of Urban Design (2016)
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
ldquoWithout a structure established and legitimized putting new ideas into
practice is proving difficultrdquo
ldquoOvercomingrdquo Accenture (2007)
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Framework for Managing Innovation
1 Idea generation and identification
2 Concept development
3 Concept evaluation and selection
4 Development
5 Implementation
Du Preez and Louw IEEE Xplore (2008)
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Needs and Drivers for InnovationNeeds Drivers
bull Integration between
Functions
bull Exploitation of new
innovations
bull Open Innovation
bull Market pull
bull Technology push
(IoT)
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Trendwatching 101
bull Why rarr Discover new user expectations
bull Trends vs Fads
bull Be universal rarr Step outside the box of
library land
bull Hospitality retail technology
industries
bull It takes time make it a habit
bull Be curious and open minded
bull Donrsquot do it alone
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Trendwatching Sources
bullTrendwatching
bullTrendhunter
bullSmallbiztrends
bullPSFKcom
bullSpringwisecom
bullTechCrunch
bullMashable
bullGartner
bullForbes
bullHarvard Business Review
bullTedcom
bullBlogs
bullWhite papers
bullNews Reports
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Trends in Customer Service 2017
bull Artificial Intelligence
bull Social media increased engagement
bull Self-service
bull Omnichannel
bull Internet of Things
bull Big Data
bull Personalized Service
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Explore
For each discuss
1) Could we do this in a library setting What could that look like
2) What concerns do you have
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
bull Favourite example
bull Least favourite example
bullAny other ideasadditional thoughts
Discuss
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Key Takeaways
bull Libraries are competing with industry
bull Embed innovation into library culture
Strong leadership
Timespace to explore
bull Leap Try fail try again succeed
bull Strategy is important
bulldevelop an innovative framework
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Thank-You
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
innovatelibs
OLASC17
Keep the
Conversation Going
Alison Wetheral
awether2uwoca
Erin Johnson
ejohns83uwoca
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Images
ldquoMobile Firstrdquo
httpswwwblendinteractivecomnewsan-introduction-to-mobile-first-design
ldquoGoogle Indoor Mapsrdquo
httpswwwgooglecommapsaboutpartnersindoormaps
ldquoGoogle HQ in Los Angelesrdquo
httpsicbcca134054511452873033fileImagehttpImageimagejpg_genderi
vativesoriginal_620google-drumkit-californiajpg
ldquoGoogle HQ in Torontordquo
httpswwwflickrcomphotosmathewingram3082735263inalbum-
72157611151307287
ldquoWorking in Vanrdquo
httpthevanualcomworking-and-living
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Images
ldquoLondon UnLabrdquo
httpswikihackerspacesorgUnLab
ldquoStrange Cosmos Cartoonrdquo
httpwwwsapphirealuminiumcomauindexphptask=newsampnum=12
ldquoMarkham Public Library TedXrdquo
httpwwwaccessola2comsuperconference2016sessions1200WEpdf
ldquoGartner Open Innovationrdquo
httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-
framework
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Works Cited Andreassen Tor et al ldquoTrend Spotting and Service Innovationrdquo Journal of Service
Theory and Practice vol 25 no1 2015 pp 10-30 ProQuest
httpsearchproquestcomproxy1libuwocadocview1768592284pq-
origsite=summonampaccountid=15115 Accessed 28 Jan 2017
Bell David R et al ldquoHow to Win in an Omnichannel Worldrdquo MIT Management Review
vol 56 no 1 2004 pp45-53 ProQuest
httpsearchproquestcomproxy1libuwocadocview1627694540pq-
origsite=summonampaccountid=15115 Accessed 9 Jan 2017
Beswick Cris et al Building a Culture Innovation A Practical Framework For Placing
Innovation at the Core of your Business Kogan Page 2016
Coleman Chelsea Dodd and Emily Grace Le May ldquoThe Imitation Game Applying For-
Profit Strategies in the Nonprofit Worldrdquo Public Libraries Vol 55 No 3 2016 pp 3437
EbscoHost httpwebbebscohostcomehostpdfviewerpdfviewersid=fc8841ba-
ef4c-4e7a-ba38-3cf641fef7dc40sessionmgr101ampvid=3amphid=116 Accessed 30 Jan
2017
Cologni Andrew et al ldquoJust Because You Canhellip Tech Fads in Librariesrdquo OLA
Superconference Metro Toronto Convention Centre 30 Jan- 2 Feb 2013
httpwwwaccessola2comolitainsideolitawordpressp=58542 Accessed 28 Jan
2017
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
De Cagna Jeff ldquoThe six core values of innovationrdquo Change This 13 Dec 2007 httpchangethiscommanifestoshow4103SixCoreValues Accessed 23 Jan 2017
Dilenschneider Colleen ldquoFads vs Trends How Organizations can tell the difference and why it mattersrdquo Know Your Own Bone A Resource for Creative Engagement in Museum and Cultural Institutions 27 April 2016 httpcolleendilencom20160427fads-vs-trends-how-organizations-can-tell-the-difference-and-why-it-matters
Du Preez Niek and Louis Louw ldquoA Framework for Managing the Innovation Processrdquo Portland International Conference on Management of Engineering amp Technology July 27-31 2008 IEEE Xplore Digital Library httpieeexploreieeeorgdocument4599663 Accessed 30 Jan 2017
Enis Matt ldquoMeet the Tabletarians Rising Service Expectations and a New Wave of Mobile-Optimized ILS Clients are Making Staff-Operated Tablets Essential Toolsrdquo Library Journal vol 140 no 1 2015 p39 Academic OneFile httpgogalegroupcomproxy1libuwocapsidop=AONEampu=lond95336ampid=GALE|A443056917ampv=21ampit=rampsid=summonampauthCount=1 Accessed 9 Jan 2017
Godin Seth ldquoTrends vs Fadsrdquo Sethrsquos Blog 21 Aug 2015 httpsethgodintypepadcomseths_blog201508trends-vs-fadshtml Accessed 28 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Iskold Alex ldquoIf You Arenrsquot Thinking Mobile First Yoursquore Doing it Wrongrdquo Entrepreneur 9 Dec 2015 httpswwwentrepreneurcomarticle253558 Accessed 9 Jan 2017
ldquoInnovation nrdquo Oxford English Dictionary Oxford University Press 2017 httpwwwoedcomviewEntry96311result=1amprskey=mdjKmoamp Accessed 30 Jan 2017
Jantz Ronald C ldquoInnovation in Academic Libraries An Analysis of University Librariansrsquo Perspectivesrdquo Library amp Information Science Research Vol 34 2012 pp 3-12 Science Direct httpjournals2scholarsportalinfopdf07408188v34i00013_iialaaoulpxml Accessed 30 Jan 2017
Kurt Lisa et al ldquoThe Power of Play Fostering Creativity and Innovation in Librariesrdquo Journal of Library Innovation Vol 1 No 1 2010 pp 8-23 Academic OneFile httpgogalegroupcompsidop=AONEampu=lond95336ampid=GALE|A236634121ampv=21ampit=rampsid=summonampauthCount=1 Accessed 30 Jan 2017
Hockey Julie Michelle ldquoTransforming library enquiry services anywhere anytime any devicerdquo Library Management vol 35 no 3 2016 pp 125-135 Emerald Insight httpdxdoiorg101108LM-04-2016-0021 Accessed 9 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Linker Josh ldquoHacking Innovationrdquo Change This 25 Jan 2017 httpchangethiscommanifestoshow14901HackingInnovation Accessed 28 Jan 2017
Mattin David ldquoBecome a Trend-Driven Innovatorrdquo YouTube uploaded by TrendWatching 22 July 2016 httpswwwyoutubecomwatchv=nisoumq0CQs
Molaro Anthony and Leah White editors The Library Innovation Toolkit Ideas Strategies and Programs ALA Editions
Morgan Blake ldquoFive Trends Shaping the Future of Customer Experience in 2017rdquo Forbes 5 Dec 2016 httpwwwforbescomsitesblakemorgan20161205five-trends-shaping-the-future-of-customer-experience-in-2017276a4a532754e Accessed 28 Jan 2017
Overcoming Barriers to Innovation Emerging role of the Chief Innovation Executive Accenture 2008 httpwwwinnovationresourcecomwp-contentuploads201207Accenture-Study-of-Chief-Innovation-Officerspdf Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited
Panetta Kasey ldquoDevelop an Open Innovation Frameworkrdquo Gartner 12 Jul 2016 httpwwwgartnercomsmarterwithgartnerdevelop-an-open-innovation-framework Accessed 30 Jan 2017
Pepo Kelly ldquoDriving Creativity and Innovation in your Organization It Easier than You Thinkrdquo The Library Innovation Toolkit Ideas Strategies and Programs edited by Anthony Molaro and Leah White ALA Editions 2015 pp 15-26
Trendwatchingcom ldquo15 Trend Tipsrdquo Trendwatchingcom Oct 2010 httptrendwatchingcomtrendspdftrendwatching202010-1020Tipspdf
Accessed 9 Jan 2017
Trendwatchingcom ldquo5 Consumer Trends for 2017rdquo Trendwatchingcom Jan 2017 httptrendwatchingcomtrends5-trends-for-2017 Accessed 28 Jan 2017
Van Belleghem Steven The Transformation of Customer Relationships Kogen Page 2015
Whitzman Carolyn ldquoCutlure eats strategy for breakfast The Powers and Limitations of Urban Design Educationrdquo Journal of Urban Design Vol 21 No 5 2016 pp 574-576 Taylor amp Francis httpjournals1scholarsportalinfopdf13574809v21i0005574_esfbtpaloudexml Accessed 30 Jan 2017
Works Cited