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How To Overcome Cultural, Trust And
Language Barriers To Working With The
Inner-City Immigrant Workers Community:A Handbook for Service Providers Working
in Los Angeles Chinatown
By: Lee Siu HinCalifornia State Polytechnic University, Pomona
July 21, 2004
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Introduction
Challenges Facing Street Level
Bureaucrats in the Inner-City Immigrant
Workers Community
The two-tier system in the community
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Introduction (3)
Challenges of Intercultural Communication
Language Barriers
Cultural Difference in Body Language
Immigrants Cultural Resistance to Outsiders
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Challenging Facing Asian and Pacific
Islanders in Southern California
1) APIs are the fastest growing major group inthe United States.
2) APIs are more likely than other ethnic groupsto be linguistically isolated.
3) API communities in Southern California citiesexperience high rates of poverty.
4) A large number of APIs do not have more than
a high school education.
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Challenging Facing Los Angeles Chinese
Community
The Rich Hong Kong, Taiwan, SE Asia Business, working professionals Living in San Gabriel Valley, Palos Verdes, Cerritos and
Orange County
The Poor China (Guangdong, Chieu Chow, Amoy and Fukien), SE
Asia and refugees. Low-wage, sweatshops worker, restuarants, etc. Chinatown, El Monte and San Gabriel Valley
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Challenges Facing Would-Be Organizers of
the Chinese Immigrant Community
Language barrier and cultural dynamics
Many new immigrants dont speakEnglish
Chinese publication
More comfortable not to assimilate Us vs. them
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Challenges Facing Would-Be Organizers of
the Chinese Immigrant Community
Social environment, economic
disadvantages and vulnerability
The burden of community
Economic disadvantages andvulnerability
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Challenges Facing Would-Be Organizers of
the Chinese Immigrant Community
Distrust due to racism and segregation
Historical (Chinese Exclusion Act)
Cultural, Political
Cold-war
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Challenges Facing Would-Be Organizers of
the Chinese Immigrant Community
Lack of community resources
Lack of immigrant workers center
Non-profit dilemma
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Challenges Facing Would-Be Organizers of
the Chinese Immigrant Community
Internal politics and social dynamics
The Turf Issue
Fear of Oppressions
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PART THREE: Handbook Policy
Recommendations
The Three Pillars
Better Communication with immigrantsBetter Communication with immigrants
Immigrant Community Center As aImmigrant Community Center As a
Communication BridgeCommunication Bridge
Boundary-crossing leadersBoundary-crossing leaders
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Effective Intercultural Communication
and the S.O.S. of Communication
Increase service response to significant
language needs
The S.O.S. of communication with anThe S.O.S. of communication with aninternational accentinternational accent
3. Speak S-lowly, with pauses
4. Speak O-penly, with a wider open mouth
and clear enunciation
5. Speak by saying each word S-eparately
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Immigrant Community Center
As a Communication Bridge
. Local focusLocal focus
Ability to integrate concerns of establishedAbility to integrate concerns of established
residents and new immigrantsresidents and new immigrants
An internal process reflectingAn internal process reflecting
multilingual/multicultural constituentsmultilingual/multicultural constituents A place-based leadership structure enablingA place-based leadership structure enabling
new immigrant participationnew immigrant participation
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Boundary-Crossing Leaders and
Community Leadership Development
A sense of global citizenship
Understand and fight against racism and other
forms of oppression and exclusion
Continuously reach out to other groups and arenetworked into many groups
Actively acquire new skills to build larger networks
Collaborate on projects or work with diversepartners
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Conclusions
No One say this is easy An introductory guide book for the
street-level bureaucrats Theres no one simple solution If thats not come form your hearts, it
wont work Never think this is charity or give away,
never patronize the community
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Remember
A powerful statement made by Australian
Aboriginal Elder Lilla Watson:
"If you've come here to help me, you're
wasting your time. But if you've come
because your liberation is bound upwith mine, then let us work together."
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The End
Any Questions?