Transcript
Page 1: Generic Resume - General Use

Shelby [email protected]

2803 Second Street, Monroe, MI 48162(734) 625-8309

To Whom It May Concern:

I am pleased to submit my resume for a position with your team. Given my background in, and talent for customer care, I feel I would make a positive impact with this company.

I have recently move cities and I am looking to bring my 3 years of experience to some place closer to home. My customer service work experience makes me an excellent candidate for a position amongst your staff. I have worked in multiple customer-service based positions in different environments that have given me the ability and knowledge to deliver quality service as a member of your team.

The attached resume provides further details about how my qualification and background are a match for your establishment’s needs. I welcome the opportunity to further discuss how I can apply my strengths during an interview process.

Sincerely,

Shelby Pratt

Page 2: Generic Resume - General Use

Shelby [email protected]

2803 Second Street, Monroe, MI 48162(734) 625-8309

QUALIFICATIONS

Excellent written and spoken communication with strong customer service skills. Friendly and professional telephone and in-person manner with the ability to adapt to different guests. The ability to stay calm under pressure and look after several things at once. Proficient in use of computerized technology. Goal-oriented and focused on productivity while being punctual.

SKILLS & EXPERIENCE

SUPERVISORY / MANAGEMENT Excellent communication skills both written and oral Able to conduct professional meetings Multitasking – Can handle many assignments at once Accuracy and punctuality Critical thinking, decision making and problem solving skills Ability to prioritize independently Responsible for training of new staff, and keeping older staff up-to-date

RETAIL SALES ASSOCIATE

Cash-Handling Accuracy Credit Card Transactions Customer Service Excellence Multi-Tasker

BARISTA

Maintain clean and organized workspace Adaptability with any situation Worked with small groups between 2 and 5 Inventory management, as well as managing orders and deliveries

EMPLOYEMNT HISTORY

Taco Bell: Crew Member – Flat Rock, MI | April 2013 - April 2014

Dominic’s Pizza: Delivery – Rockwood, MI | May 2014 - June 2014 (briefly covered maternity leave for a friend)

Spirit Halloween: Seasonal Sales Associate – Monroe, MI | Sept. 2014 – Nov. 2014

Bath & Body Works: Seasonal Sales Associate – Monroe, MI | Oct. 2014 – Dec. 2014

Tim Horton’s: Barista/Team Member – Flat Rock, MI | July 2015 – March 2016

Biggby Coffee: Trainer/Supervisor/Barista – Flat Rock, MI | March 2016 – Present

EDUCATION

High School Diploma: Gibraltar Carlson | Class of 2014

College: MonroeCCC – Current, General Classes, will start RN program | 3.35 GPA

Page 3: Generic Resume - General Use

Shelby [email protected]

2803 Second Street, Monroe, MI 48162(734) 625-8309

REFERENCES

Hailey Purvins | Taco Bell Supervisor | (734) 626-0869

Chantelle Borowski | Dominic’s Pizza Rockwood | (734) 749-4214

Nikki or Michelle | Bath & Body Works | (734) 457-5997

Heather Zimmer | Spirit Halloween Supervisor | (734) 654-2532

Rebecca Ramirez | Tim Horton’s Supervisor | (734) 795-0156

Megan Schouster | Tim Horton’s Coworker | (734) 775-8061

Diane Parker | Biggby Coffee – Flat Rock Owner | (248) 703-5452

Page 4: Generic Resume - General Use

Shelby [email protected]

2803 Second Street, Monroe, MI 48162(734) 625-8309

FALL 2016 SCHOOL SCHEDULE (through Dec 12, 2016)

Monday – class 11a-12:20p

Tuesday – class 2p-3:20p

Wednesday – 11a-12:20p

Thursday – 2p-3:20p

Friday – any

Saturday – any

Sunday – any


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