Foundations for a Successful Business
10 Characteristics shared by successful restorationcompanies
Phillip Rosebrook, CRBusiness Mentors
"Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.”~ Sun Tzu
“Your business is your fault – good or bad.” ~ Larry Janesky
Foundations"If you have built castles in the air, your work need not be lost; that is where they should be. Now put the foundations under them.”
~ Henry David Thoreau
Every moment of every day, you succeed at creating the reality in which you live. Choose now to use that power in a positive, meaningful, fulfilling way.
~ Ralph Marston
SuccessYour Thoughts…
"Learn to enjoy every minute of your life. Be happy now. Don't wait for something outside of yourself to make you happy in the future. Think how really precious is the time you have to spend, whether it's at work or with your family. Every minute should be enjoyed and savored.”
~ Earl Nightingale 1921-1989, Radio Announcer, Author and Speaker
Having a choice
A resource for you and stakeholders
Blueprint for Success
Cash
Exceptional Service
Leadership
Proactive Marketing
Profit
QualityProactive Planning
Timely measurement
Continuous Improvement
Happy Employees
Focus on Service"The people who receive the most are the ones who give the most. This is true of individuals, but also for businesses. If the focus is on how can we give the absolute best service, then the profits will follow. If a company is only focused on profits, they miss the big picture and will always be scurrying for business instead of having clients chasing them."
~ Susan Bagyura Author The Visionary Leader: How To Inspire Success From The Top Down
Exceptional ServiceTraining
Orientation
Reinforcement
Company culture
Communication systems
Intolerance for poor service
Profit
Long term success is the result of ethical profits
Profits are the result of achieved strategy
ProfitImprove Gross profit
BudgetWork mixClients
Managing slippage
BudgetingControlled discretionary
Managing your plan
Compensation plans
Happy EmployeesPeople don’t get burned out in their jobs, they get burned out by the atmosphere in which they have to work. Leadership is about creating the right atmosphere.
Discretionary effort
Teamwork
Synergy
Developing Your TeamRecognition & appreciation
Timely performance feedback
Education Opportunities
Understanding company vision & goals
Fair compensation
Creating Happy Employees
Life opportunities
Family atmosphere
Have Fun
Belonging
Part of company that is a good citizen
Listened to
High performance standards
Quality Work Culture of exceeding
expectations
Timely work completion
Would you allow in your home?
Inspect frequently
Different clients, different expectations
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Proactive Marketing“Revenue solves a lot of problems”
To prevent peaks and valley’s market when you are busy
Plan, reward, celebrate
Team approach
Goal driven
Results focused
Timely MeasurementsMonthly financials
Job costing
Sales tracking
Cash
Customer service
Project tracking
Cash Strong cash flow is a result of
good business practices
All other components of the success model need to support cash flow
Profits do not equal cash
Your company future rests in your ability to generate cash
Impacting CashTurns on receivable less than 50 days
Tie incentive to collection
Incentive for admin staff
Financing to cover float
Deposits and progress payments
Timely invoicing
Cash projections
Proactive purchasing
Foundation Building "Small deeds done are better than great deeds planned.”
~ Peter Marshall 1902-1949, Clergyman
Business retreat
Get your numbers in order
Balanced growth
Skill development
Team involvement
Accountability
Internal communication
Vision"The most pathetic person in the world is someone who has sight, but has no vision." ~ Helen Keller
What do you want to be when you grow up?
People want to be a part of something bigger than their own position
Overcome self limitations and comfort zones
Balance and foundation – then grow!
Priorities"Life is too short to waste. Dreams are fulfilled only through action, not through endless planning to take action.”
~ David J. Schwartz Trainer and Author
What are you working for
Managing risk
Provide opportunity
A Dynamic ApproachBusiness world is changing
Restoration is accelerating
You need quarterly assessments of your plan and annual strategy
Don’t be afraid to implement – but quick to assess and adjust if necessary