Download - Expert Summer Series: Future of work
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Future of Work Webinar Jeanne Meister | July 22, 2015 [email protected]
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• Best Selling Author Of Three Books; Latest Is “The 2020 Workplace: How Innovative Companies Attract, Develop & Keep Tomorrow’s Employees Today,” (Harper Collins, 13th printing)
• ATD (Association of Talent Development) 2014 Award For Distinguished Contribution To Workplace Learning
• Partner, Future Workplace & Founder 2020 Workplace Network
• For More Details On Programs, Events & Our 2020 Workplace Network
• Visit: www.futureworkplace.com
Meet Your Facilitator: Jeanne Meister
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AGENDA
Three Trends
Three Case Studies
New Skills for Future Workplace
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Poll Where Are You Listening To This Webinar? • In Your Company Office • In Your Home Office • At Your Client Office • In a Co-‐ Working Space • Other: Train, Car, Coffee Shop
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Future of Work: • 1) Customization of Work • 2) Personalization of
Learning • 3) Gamification of the
Workplace
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1) Customization of Work: There’s An App for That Today: – 53 Million Workers Are
Contingent (35% of US workforce)
Tomorrow: – 50% of US workforce
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1) Customized Workforce Is Not Monolithic
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1) Millennials Drawn to Customized Work
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Training and Inculcation of
Employees Challenged
with Transient Workforce
Match Opportunities To Workforce
Needs
Customized Workforce
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2) Learners Want To Be In Control Of Their Learning
. Self-directed
learning Learning directed by your employer
77.7%
22.3%
Self-directed learning
Learning directed by your employer 84.2%
15.8%
2.7 hours per month 14.4 hours per month
Source: DEGREED 2014 survey of 200 working adults
Which is more effective towards helping you be successful in your profession:
How much time do you spend learning on your own vs. when directed by your employer:
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14%
17%
31%
14%
17%
4% 2%
ORGANIZATION SIZE:
Under 5,000 - 14% 5,000-10,000 - 17% 10,000-50,000 - 31% 50,000-100,000 - 14% Over 100,000 - 17% Don't know - 4% Cannot disclose - 2%
2) Companies Inspired By MOOC Design: Massive Open Online Courses
RESEARCH OBJECTIVES: • Explore current/potential
usage of MOOCs in the workplace
• Probe benefits/barriers to MOOCS inside the organization
• Identify competency areas where curated MOOCs support other learning content
METHODOLOGY: • Online survey of 222 human
resource, professionals
• Spring, 2015
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44%
31%
22%
0%
10%
20%
30%
40%
Doing Both: Creating Internal MOOCs and
Curating External MOOCs
Creating MOOCs for Internal Use Only
Curating External MOOCs Only
Q2: Is your organizaLon leveraging internal or external MOOCs?
2) Creating & Curating MOOCs - Top Use Cases
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Q5: Thinking about the next 12 months, how does your organizaLon plan to leverage MOOCs?
3%
[VALUE]
[VALUE]
13%
16%
16%
16%
29%
0% 5% 10% 15% 20% 25% 30% 35%
For recruiting new hires
For customer education
As pre-work
Curate MOOCs offerings
Leadership development
Content for technical courses
For new hire orientation
Expand learning offerings
How Organizations Plan To Leverage MOOCs
57% Plan to Use MOOCs For Learning Recruitment & Customer education
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Personalized Learning Use Cases
• Tenaris • Drivers • Target Audience • Results
• McKinsey • Drivers • Target Audience • Results
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MOOCs impact traditional
learning libraries
MOOCs impact
tuition reimbursement
budgets
Enhance Learning Content
Create A New &
Improved Learning
Experience
MOOCs Enter Companies
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3) Gamification In Workplace
engage people
motivate action
promote learning
solve problems
Gamification uses game-based mechanics, aesthetics and game thinking to:
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Healthcare /
Pharma
13% Tech. 13%
Manuf.
11%
Insurance 9%
Pro. Servic
es 8%
What Industries Are Using Gamification? RESEARCH
• Future Workplace conducted a survey: Gamification in the Workplace: Engaging Employees and Customers
METHODOLOGY • 257 C-Level executives
completed the online survey
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INDUSTRIES
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Current & Projected Uses of Gamification 32%
29% 29%
27% 27% 27%
T E AM - B U I L D I N G S A L E S T R A I N I N G
O N - B OA R D I N G H E A LT H & W E L L N E S S C U S TO M E R T R A I N I N G
L E A D E R S H I P D E V.
0% 20% 40%
Currently Use 35%
30% 29%
19% 20%
17%
O N - B OA R D I N G L E A D E R S H I P D E V.
T R A I N MA N AG E R S T E AM - B U I L D I N G
S O C . M E D I A T R A I N I N G R E I N F O R C E S T R AT E G Y
0% 20% 40%
Considering Using in Next 12 Months
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Develop for your audience – Bartle’s player types
• Source: Richard Bartle.
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EMC COMMUNITY FORUM LOW RETENTION with 1000s of customers who didn’t return each month
LOW ENGAGEMENT
with community discussion forums & ideaLon
Partner & Customer Community | Customer Examples
3) Gamify EMC…
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Designed to increase
engagement and elevate experts
Status Levels
ExperLse Achievements
Contextual Missions
Adding Game Mechanics | Customer Examples
Gamify EMC…
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How To Get Started With Gamification • Isolate Strategy • Select Target Role • Determine Purpose • Identify Behaviors • Define Success
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Companies start on gamification journey without understanding
audience
There are cultural differences in
piloting gamification
which need to be understood
Gamification leads to higher
engagement at work
Gamification
translates into behavioral
changes and achievement of business goals
Gamification in the Workplace
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If You Knew Everything About Tomorrow, What Would You Do Differently Today? • Learning As Talent
Differentiator • New Skills • Are Some HR Practices
Obsolete Tomorrow?
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• Top three employer attributes for Millennials: – High Future Earnings – Investment in training
& career development – Creative work
environment
• World’s Most Attractive Employers: Survey of >240K Millennials – Investment in training twice as
important as flexible work options
• Top 10
Prospective Employees Seek Companies Who Invest In Their Development
1. Google 2. PwC 3. E&Y 4. Goldman Sachs 5. K.P.M.G.
6. Deloibe 7. Apple 8. Microsoe 9. J.P. Morgan 10. P&G
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What New Skills Are Needed In This Future Workplace?
• Have An Iterative Mindset: Pilot, Experiment & Refine Agility
• Understand and use new technologies
Digital Literacy
• Practice transparency in communication with team members
Authentic Leadership
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Poll Which of the Following HR Practices Will Be Obsolete By 2020 Or Sooner? • PTO • Annual Performance Review • Voice Mail • Email • Other: Please Share
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Join Us At LinkedIn for Next 2020 Workplace Network Meeting!
Email us to learn more: [email protected]
Hosted by: • Pat Wadors, Senior Vice President, Global Talent, LinkedIn • Kelly Palmer, Global Leader of Learning, LinkedIn • Brendan Browne, Vice President of Global Talent AcquisiLon, LinkedIn
November 9-‐11, 2015 Future of the Workplace: InnovaCons in Sourcing New Talent, Developing Leaders, and CreaCng a Transparent Workplace
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Connect With Me • [email protected]
• Twitter: – @jcmeister
• Forbes: – forbes.com/sites/jeannemeister
• LinkedIn: – linkedin.com/in/jeannemeister