Download - eMail, Chat, Text, Call... Oh My!
eMail, Chat, Text, Call …. Oh my!
No wonder we’re all confused. Practical advice on when to do what.
Brought to you by Fonality.com … A business phone system that’s more than just talk
Today’s workforce is swimming in a sea of communications platforms from instant message to text to email and phone. Each has a specific place in the corporate world, depending on the situation.
How do you know which one to use over the other? Let’s take a look at best practices for choosing the right communication tool for the job.
IM: Instant Gratification
You might IM if …. • A one-sentence answer will suffice:
Otherwise, go with email. • You need to ping someone:
Is a member of your team late for a call? IM away.
• It’s not business-critical: There are many business matters that require quick “yes/no” responses.
SMS: A Privilege Not to Be Abused
So how do you know if SMS is OK to use? Give it a shot if …. • The message can’t wait until
morning • The problem isn’t too
complicated for text messaging • The person who gets it will
think it was text worthy
Email: When a Paper Trail is Needed (Ok, not “paper” exactly, but you know what we mean)
Use eMail when … • You need multiple parties to weigh in
• You are discussing something that has legal, compliance or contractual implications
• There is nothing emotional about what is being discussed
• You will need to be able to seamlessly access this conversation again
Phone: Remember That Thing?
The telephone has been the go to tool for communications for more than 130 years. There’s a reason. Pick up the phone if … • The topic is complex • You need to discuss something
personal or emotional • A prior email exchange didn’t
resolve the issue or question
Feel better? We hope so.
To learn more about how Fonality helps businesses manage their
communication and collaboration needs, pay us a visit at www.fonality.com.
Our business phone system is more than just talk.