email, chat, text, call... oh my!

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Practical advice on choosing whether to call, email, text, or chat.

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Page 1: eMail, Chat, Text, Call... Oh My!

eMail, Chat, Text, Call …. Oh my!

No wonder we’re all confused. Practical advice on when to do what.

Brought to you by Fonality.com … A business phone system that’s more than just talk

Page 2: eMail, Chat, Text, Call... Oh My!

Today’s workforce is swimming in a sea of communications platforms from instant message to text to email and phone. Each has a specific place in the corporate world, depending on the situation.

Page 3: eMail, Chat, Text, Call... Oh My!

How do you know which one to use over the other? Let’s take a look at best practices for choosing the right communication tool for the job.

Page 4: eMail, Chat, Text, Call... Oh My!

IM: Instant Gratification

You might IM if …. • A one-sentence answer will suffice:

Otherwise, go with email. • You need to ping someone:

Is a member of your team late for a call? IM away.

• It’s not business-critical: There are many business matters that require quick “yes/no” responses.

Page 5: eMail, Chat, Text, Call... Oh My!

SMS: A Privilege Not to Be Abused

So how do you know if SMS is OK to use? Give it a shot if …. • The message can’t wait until

morning • The problem isn’t too

complicated for text messaging • The person who gets it will

think it was text worthy

Page 6: eMail, Chat, Text, Call... Oh My!

Email: When a Paper Trail is Needed (Ok, not “paper” exactly, but you know what we mean)

Use eMail when … • You need multiple parties to weigh in

• You are discussing something that has legal, compliance or contractual implications

• There is nothing emotional about what is being discussed

• You will need to be able to seamlessly access this conversation again

Page 7: eMail, Chat, Text, Call... Oh My!

Phone: Remember That Thing?

The telephone has been the go to tool for communications for more than 130 years. There’s a reason. Pick up the phone if … • The topic is complex • You need to discuss something

personal or emotional • A prior email exchange didn’t

resolve the issue or question

Page 8: eMail, Chat, Text, Call... Oh My!

Feel better? We hope so.

To learn more about how Fonality helps businesses manage their

communication and collaboration needs, pay us a visit at www.fonality.com.

Our business phone system is more than just talk.