Elaine Brooks

3818 Swift Run Drive, Abingdon MD 21009 410-688-6275 (Immediate Contact)

ebrooks739@gmail.com_________________________________________________________________________________________

Summary of Qualifications

PROFILE

Dedicated and technically skilled business professional with a versatile, scheduling and an administrative support skill set developed through experience as an administrative assistant, Human Resources Administrator and office clerk with several years of experience under the same firm. Desiring to obtain a position in human resources, mid-level management or open to any position that requires my skill set and maximizes the utilization of my experience. Excel in resolving employer challenges with proactive solutions, systems and process improvements proven to increase efficiency, customer satisfaction. Offer advanced computer skills in MS Office and other applications/systems.

EDUCATION:

Strayer University, Maryland Masters of Business Administration in Public Administration, 2013 GPA: 3.5. 2013

Bachelor of Business Administration in Human Resources, 2010Magna Cum Laude GPA: 4:0 Dean’s list & Honor Roll

KEY SKILLS

Office Skills Office Management Records Management Spread sheets/Reports Front Desk Reception

Computer Skills MS Word MS Excel MS PowerPoint MS Outlook EMR

CPR/AED Certified

EXPERIENCEProfessional Experience:

SupervisorMulti-Specialty Healthcare - Baltimore, Maryland 08/2007 to Present

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) Assists with the registrations of patients and maintained database and ensured the delivery of premium service to patients and customers. Quickly became a trusted employee known for "can-do" attitude, flexibility and high-quality work.

Supervise the management of time and schedules for the medical facilities and patients.

Enter and post all WC zero balance EOB’s and submit billing statements to Attorneys and monthly statements to patients.

Handle and manage the continuous flow of information in doctors' offices and all external inquires from Attorneys and Insurance carries

Train and Supervise employees Answer, screen and transfer inbound phone calls and receive and direct visitors and clients General clerical duties including photocopying, fax and mailing and retrieve documents from filing system

open, sort and distribute incoming correspondence Manages calendars. Assists in phone reception for and administrative departments

Quality Assurance Specialist

Read all medical reports for Orthopaedic, General and Chiropractors doctors. Reviews and analyze Doctors report and make sure demographics are correct. Make sure all reports support charges and posting. Ensure all modifiers are posted correctly in the patient’s accounts

Assistant Store ManagerBlockbuster – Abingdon, Maryland 03/2007 to 08/2007

Manage and supervise employees in all areas required to operate store Recorded all cash receipts and assisted customers and handled complaints and inquiries. Prepared work schedules and assigns employees to specific duties. Planned and coordinated major floor moves/renovations and priced merchandise Accomplished weekly inventories on rental/video product and reconciles any problems in a timely manner

Clerical Associate/Administrative AssistantConey Island Hospital-Dietary Department- Brooklyn New York 11/2004 to 03/2007

Consulted Dietitians regarding patient’s diets and enter orders and maintained schedules and calendars and set up and maintain filing systems

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing.

Handle Payroll issues /Reviews incoming correspondence, announcements and other mail. Answer, screen and transfer inbound phone calls and receive and direct visitors and clients

Retrieve documents from filing system and handle requests for information and data

Resolve administrative problems and inquiries.

Maintain office supply inventories and coordinate maintenance of office equipment

Coordinate and maintain records for staff, telephones, parking and petty cash