Download - Dylan Newell - Resume 12-16
1315 9th St Apt B, Moline, IL 61265 309-230-6749 [email protected]
Dylan NewellObjective
To find employment in a field that will both utilize my talents as well as expand my skillset even further. I believe I can be a benefit any team with my knowledge and team player attitude. With a combination of my eagerness to learn more as well as my willingness to be the perfect fit for any occupation in my future, I hope to find employment in a field that will take advantage of my experience, knowledge, and attitude that will make me both happy to be employed as well as show pride in the work I do for that company.
Experience
October 2015 – October 2016
Modis Davenport, IA
HPE Onsite Technician for Kraft/Heinz Primary onsite technical support for plant and office environment Worked with users to troubleshoot and support technical issues as needed Supported HP desktop and laptop computers Performed Microsoft Windows troubleshooting Imaged computers as needed to fix issues and give to new users Created and handled requests and tickets based on users’ needs Performed basic software and hardware support Made changes to asset database as computers were received and deployed Supported Avaya phones
June 2014 – May 2015
Stefanini Davenport, IA
Help Desk Technician for Alvarez and Marsal Sr. Tier One Technical Support Fielded calls and emails for users based on needed support Performed remote desktop support Performed Mobile support Performed Microsoft Windows troubleshooting Performed Microsoft Office troubleshooting Customer service and satisfaction Writing knowledge base articles based on information used in troubleshooting Handling email requests and tickets Top team performer
September 2012 – May 2014
Trinity Logistics Corporation Davenport, IA
IT intern Assistant to Network Administrator Administrated Corporate Antivirus Software Support and troubleshoot client issues with Oracle EBS system Image, build and maintain corporate PC fleet Configure and troubleshoot corporate WiFi and WiFi devices Support FTP, Telnet, Java and various other applications
Dylan Newell Support Microsoft Office 2010 and 2007, Windows XP, 7, 2003, 2008 software Support and maintain HP and Dell workstations, notebooks and server hardware Supply monitoring and ordering Maintain corporate headquarters printers Configure barcode scanners for deployment Maintain software licensing and asset documentation in Sharepoint Configure VOIP telephones Document backup statistics and report daily to department head Travel to remote offices and warehouses to provide support Helpdesk technician, monitoring and solving helpdesk tickets as assigned
May 2012 – September 2012
Black Hawk College Moline, IL
IT intern Helped manage issues with PCs campus wide. Setup and imaged labs full of PCs for use by students and faculty. Supported Microsoft XP and 7 operating systems. Support and troubleshoot Microsoft Office 2010. Installed and checked functionality on multiple software applications.
Skills Microsoft Windows Server Administration (2008, 2003) Microsoft Windows XP and 7/8 Operating Systems Oracle EBS ERP Warehouse Module Customer service Phone/remote support Java package configuration and installation Microsoft SharePoint Active Directory Microsoft Office 2007-2013 Suite (Advanced) GPO Membership understanding Commvault Back-up software Intralinks file sharing software Sophos encryption software Okta single sign-on login support Concur Agresso Light Mac OSX support Dameware Join.me Tangoe Adobe Reader/Standard/Pro Citrix Xen Client Cisco VPN Intercall conferencing Email Distribution (ED) MobileIron Malware removal Knowledge base article writing General troubleshooting
Dylan Newell
Education
Fall 2010 - Present Black Hawk College Moline, IL
Computer Specialist – Technical Support AAS Currently finishing up degree by Spring 2016 Attending part time Plan to work on bachelor’s degree following graduation
