dylan newell - resume 12-16

Download Dylan Newell - Resume 12-16

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309-230-6749dylmans1@gmail.comDylan Newell1315 9th St Apt B, Moline, IL 61265 309-230-6749 dylmans1@gmail.com

Dylan Newell


To find employment in a field that will both utilize my talents as well as expand my skillset even further. I believe I can be a benefit any team with my knowledge and team player attitude. With a combination of my eagerness to learn more as well as my willingness to be the perfect fit for any occupation in my future, I hope to find employment in a field that will take advantage of my experience, knowledge, and attitude that will make me both happy to be employed as well as show pride in the work I do for that company.


October 2015 October 2016ModisDavenport, IA

HPE Onsite Technician for Kraft/HeinzPrimary onsite technical support for plant and office environmentWorked with users to troubleshoot and support technical issues as neededSupported HP desktop and laptop computersPerformed Microsoft Windows troubleshootingImaged computers as needed to fix issues and give to new usersCreated and handled requests and tickets based on users needsPerformed basic software and hardware supportMade changes to asset database as computers were received and deployedSupported Avaya phones

June 2014 May 2015StefaniniDavenport, IA

Help Desk Technician for Alvarez and MarsalSr. Tier One Technical SupportFielded calls and emails for users based on needed supportPerformed remote desktop supportPerformed Mobile supportPerformed Microsoft Windows troubleshootingPerformed Microsoft Office troubleshootingCustomer service and satisfactionWriting knowledge base articles based on information used in troubleshootingHandling email requests and ticketsTop team performer

September 2012 May 2014Trinity Logistics CorporationDavenport, IA

IT internAssistant to Network AdministratorAdministrated Corporate Antivirus SoftwareSupport and troubleshoot client issues with Oracle EBS systemImage, build and maintain corporate PC fleetConfigure and troubleshoot corporate WiFi and WiFi devicesSupport FTP, Telnet, Java and various other applicationsSupport Microsoft Office 2010 and 2007, Windows XP, 7, 2003, 2008 softwareSupport and maintain HP and Dell workstations, notebooks and server hardwareSupply monitoring and orderingMaintain corporate headquarters printersConfigure barcode scanners for deploymentMaintain software licensing and asset documentation in SharepointConfigure VOIP telephonesDocument backup statistics and report daily to department headTravel to remote offices and warehouses to provide supportHelpdesk technician, monitoring and solving helpdesk tickets as assigned

May 2012 September 2012Black Hawk CollegeMoline, IL

IT internHelped manage issues with PCs campus wide.Setup and imaged labs full of PCs for use by students and faculty.Supported Microsoft XP and 7 operating systems.Support and troubleshoot Microsoft Office 2010.Installed and checked functionality on multiple software applications.


Microsoft Windows Server Administration (2008, 2003)Microsoft Windows XP and 7/8 Operating SystemsOracle EBS ERP Warehouse ModuleCustomer servicePhone/remote supportJava package configuration and installationMicrosoft SharePoint Active DirectoryMicrosoft Office 2007-2013 Suite (Advanced)GPO Membership understandingCommvault Back-up softwareIntralinks file sharing softwareSophos encryption softwareOkta single sign-on login supportConcurAgressoLight Mac OSX support DamewareJoin.meTangoeAdobe Reader/Standard/ProCitrix Xen ClientCisco VPNIntercall conferencingEmail Distribution (ED)MobileIronMalware removalKnowledge base article writing General troubleshooting


Fall 2010 - PresentBlack Hawk CollegeMoline, IL

Computer Specialist Technical Support AASCurrently finishing up degree by Spring 2016Attending part timePlan to work on bachelors degree following graduation