![Page 1: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/1.jpg)
Digital government: Not complicated. Just hard.
Tom Loosemore UK Government Digital Service
GDS
![Page 2: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/2.jpg)
GDS
![Page 3: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/3.jpg)
GDS
![Page 4: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/4.jpg)
GDS
![Page 5: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/5.jpg)
![Page 6: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/6.jpg)
The Strategy is Delivery
GDS
![Page 7: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/7.jpg)
GOV.UKTransformationIdentity AssuranceTechnologyPerformance
GDS
![Page 8: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/8.jpg)
GOV.UK
GDS
![Page 9: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/9.jpg)
25 of the most important transactions in government
GDSgov.uk/transformation
![Page 10: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/10.jpg)
![Page 11: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/11.jpg)
GDS
![Page 12: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/12.jpg)
GDSgov.uk/performance
![Page 13: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/13.jpg)
GDS
![Page 14: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/14.jpg)
We're not here to change government websites.
GDS
![Page 15: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/15.jpg)
We're here to change government.
GDS
![Page 16: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/16.jpg)
How?
GDS
![Page 17: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/17.jpg)
Shape.Language.Process.
GDS
![Page 18: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/18.jpg)
Recognise this process?
GDS
![Page 19: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/19.jpg)
1. Write Policy2. Guess Requirements3. Procure IT system4. Inflict on Users5. Operate (aka Stasis)
GDS
![Page 20: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/20.jpg)
It was broken before.
Now, it’s existential.
GDS
![Page 21: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/21.jpg)
There is a better way.
GDS
![Page 22: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/22.jpg)
![Page 23: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/23.jpg)
Digital service design
“Reinventing services using the opportunities given to us by the Internet”
GDS
![Page 24: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/24.jpg)
GDS
Get a room.
![Page 25: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/25.jpg)
GDS
Gather a small, talented, multi-disciplinary team.
![Page 26: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/26.jpg)
![Page 27: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/27.jpg)
Make sure they understand the policy intent
GDS
![Page 28: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/28.jpg)
GDS
![Page 29: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/29.jpg)
GDS
Make sure they understand your values and your principles
![Page 30: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/30.jpg)
GDSgov.uk/designprinciples
![Page 31: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/31.jpg)
Then let them focus on user needs.
GDS
![Page 32: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/32.jpg)
GDS
![Page 33: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/33.jpg)
GDS
Do the hard work to
make it simple
![Page 34: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/34.jpg)
GDS
![Page 35: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/35.jpg)
GDS
![Page 36: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/36.jpg)
GDS
![Page 37: Digital Government: Not Complicated, Just Hard](https://reader035.vdocuments.site/reader035/viewer/2022062704/555f4423d8b42a0e4c8b4850/html5/thumbnails/37.jpg)
Thank You
@tomskitomski
GDS