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“Delivering an Effective Work Experience
Program”
Jody A. TonerWORKFORCE CENTRAL FLORIDA, Special
Projects Director
December 16, 2010
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What is Work Experience?• The WIA Regulations say…– Work experiences are planned,
structured learning experiences that take place in a workplace for a limited period of time.
– Designed to enable job seekers to gain exposure to the working world and its requirements.
– Provide career exploration and skill development
– Not designed to benefit employer directly however, based on work performed employer benefits
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Key Ingredients
• Solid project design • Effective outreach
campaign• Extensive staff training • Dedicated project team • Employer Relationships
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Key Ingredients
• Board involvement • Accountability and
accessibility• Pre-Inspection worksite
visits• Comprehensive
monitoring structure
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Key Ingredients• Low staff : participant
ratios • Strict worksite supervisor :
intern ratios• Formal intern performance
evaluation process
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Keys Ingredients
• Timing of the economy• Success stories • Customer satisfaction
survey process for employers and
job seekers• ROI – win win for employers and job
seekers
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Program Facts• Funded through WIA• Paid internships • Employers write the job
descriptions and make candidate selections
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Program Facts• Payroll methods: Direct
deposit or Pay Partners • WCF is the employer of
record• Variety of models based on
programmatic design
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WCF’s Work Experience Initiatives
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Work Experience Initiatives
• Three WIA funded initiatives:–Re-Employment
Connection–CAREER TRACK
Connection–Summer Job Connection
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Re-Employment Connection
• WIA Adults & Dislocated Workers ages 22 and up
• Rate: 10.00/hour• Hours: 40 hrs/week• Duration: 12 weeks
– Total earnings: $4,800
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Re-Employment Connection• New extended model:
Private sector only– Combination of WIA Adult &
DW funds– Goal: 118 enrollments – Rate: 12.00/hour– Hours: 40 hrs/week– Duration: 20-26 weeks
• Earnings Range: $9,600-$12,480
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CAREER TRACK Connection• WIA Youth: Out-of-school,
ages 18-21 • Rate: 8.50/hour• Hours: 30 hrs/week– Duration: 12 weeks
– Total earnings: $3,060• Goal: 125 enrollments
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Summer Job Connection• WIA Youth ages 16-21
• Rate: 8.25/hour• Hours: 35 hrs/week• Two tracks:
– Track 1: ISY – 6 weeks– Track 2: OSY- 11 weeks
• Incentives tied to performance evaluations
• Earnings Range: $1,732.50- $3,176.25
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Worksites
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Worksites•Worksites are comprised of: non-profit, government agencies and private-for-profit*•Private sector positions must be in STEM (Science, Technology, Engineering and Math)•Top 20 demand occupations in Central Florida as defined by our Board
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Top
20
O
ccu
pati
on
s
• Administrative Services Managers
• Booking, Accounting and Auditing Clerks
• Cardiovascular Technologists & Technicians
• Chefs & Head Cooks• Computer Programmers • Computer Support
Specialists • Dental Assistants • Executive Secretaries
and Administrative Assistants
• Heating, A.C., and Refrigeration Mechanics & Installers
• Licensed Practical Nurses
• Massage Therapists • Medical & Health
Services Manager • Medical Assistant • Medical & Clinical
Laboratory Technology
• Medical Records & Health Information Technicians
• Medical Secretary • Network and
Computer Systems Administrators
• Physical Therapist Assistant
• Registered Nurse • Truck Drivers
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Application Process•Online application process• SNAP web-based application• Dedicated email address and hotline
# for inquiries/questions
•Accepted on a first-come, first-serve basis•Employers write the job descriptions and make candidate selections
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Quality Worksites• Upfront communication of
WCF’s “high expectations and support”
• Casting the vision of WCF’s project
• Upfront commitment and understanding from employers
• Eliminate the stereotype – this is not a free labor program
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Quality Worksites• Worksites are required to
complete a detailed training plan for each requested position
• Effective worksite supervisory manual, training and online manual
• Thorough onsite weekly/biweekly worksite monitoring with new instruments each week
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Pre-Inspection Monitoring • Thorough review of the online
applications is completed• Initial pre-inspection worksite
monitoring is conducted within two weeks from completed application• Monitoring ensures that the
worksite is a safe environment and program requirements/standards are explained and understood
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Pre-Inspection Monitoring • Monitoring tool is reviewed,
maintenance of efforts discussed• Training plan reviewed/finalized• Brief overview of the work experience
program occurs with worksite staff (CEO, Executive Director and/or Supervisor)
• Required REC paperwork is provided– WCF Media Release form– REC Worksite Supervisor Manual– WCF Worksite Agreement
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Recruitment Events• REC & CTC programs:
– Monthly Recruitment events – Worksite supervisory training
occurs– Job matching through a speed
dating approach• SJC
– 1 day process/8 hour event per county
– CES training for youth– Ends with Job Fair event
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Recruitment Events• Employers make candidate
selections • Employer feedback
phenomenal– Job seekers exposed to real
world experiences• Worksite referral form-
carbon copy
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Worksite Role• Joint partnership with RWB• Provide mentoring to program
participants• Treat employees as regular
employees• Open lines of communication with
RWB assigned Career Specialist /Worksite Monitors
• Timesheet completion and tracking• Involvement in ongoing worksite
monitoring • Consider interns for any vacant
positions
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Job Seekers
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Job Seekers•Must meet WIA eligibility requirements and suitability•Webinar & Online application process•Initial Appointment: Registration & On-boarding paperwork•Level 1 background check conducted
•Due to employer/employee relationship WCF cannot provide the results to the employers
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Employability Skills•Employability skills training is a mandatory requirement•Customized training based on target population•Soft skills include: interviewing techniques, 30-second commercial, resume writing etc.
•Youth: Work Readiness skills attainment
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WC
F’s
Sta
tsProgram Online
Applications
Enrollments
Performance Goals
REC - Job Seekers
6,262 12/7/10:862
Multi PY goal: 1126
•Placements: 262• 48% with host
worksite
REC - Employers
267 201 •Over 862 intern positions have been developed
• Non Profit: 49.6%• Government: 14.7%• Private: 35.7%
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WC
F’s
Sta
tsProgram Online
Applications
Enrollments
Performance Goals
SJC 2009- Youth
6,421 1,200 •Work Readiness Goal – 95%•32 placements at host worksite
SJC 2009- Employers
429 225 N/A
SJC 2010- Youth
3,712 754 Work Readiness Goal – 89%Positive Outcome Rate- 85%
SJC 2010 Employers
217 132 N/A
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Measure Success• Utilize a variety of media:
video, newsletters, letters, etc.
• Share with key stakeholders
• SJC Video documentary 2009 & 2010
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Measure Success• Capturing success stories
and posting on our website• Annual “Awards of
Excellence” for worksites and interns
• Performance goals
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Best Practices
• Online Application process• Customer Service
Representative triage team• WE Summits/Recruitment
Events• Video Documentary• Designed and implemented
an effective journaling approach the “Portfolio”
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Resource LinksDescription Link
WCF website www.WorkforceCentralFlorida.com
WCF’s Internship page
http://www.workforcecentralflorida.com/employer/employer-services/internships/
Employer Online Application
www.WorkforceCentralFlorida.com/ReEmploymentConnection
Employer FAQ’s
http://www.workforcecentralflorida.com/employer/employer-services/internships/re-employment-connection/faq.stml
Re-Employment Connection
http://www.workforcecentralflorida.com/employer/employer-services/internships/re-employment-connection/
CAREER TRACK Connection
http://www.workforcecentralflorida.com/employer/employer-services/internships/career-track-connection.stml
Success Stories
http://www.workforcecentralflorida.com/about-us/success-stories/
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Questions